SUMMARY:

• IT management professional that is highly motivated, detail - oriented, MBA, and a PMI Project Management professional ( Confidential ) with extensive industry experience. Able to travel up to 100%. International Projects.
• Proven track record of managing full life cycle of multimillion-dollar projects in multi-groups, multi-vendors, start-up and existing operations, developing and maintaining major accounts, and initiating cost effective procedures.
• Utilizes strong combination of strengths: recruiting, developing and motivating teams of Engineers and Operations Technicians. Maximizes sales through effective customer service to fulfill organizational objectives.
• Define and prioritize project requirements.
• Develop time and cost estimates, project plans, and budgets.
• Oversee and control ongoing costs, schedules, resources, scope, and risks.
• Negotiate and persuade decision-makers regarding necessary action steps to achieve project goals and objectives. Determines staffing requirements and forms project teams.
• Chair, manage, or facilitate project meetings, communicating individual roles and project expectations.
• Ensure all project team members have the tools and training required to perform effectively.
• Overcome obstacles and resistance to change through the use of complex strategies to promote project/program success.
• Monitor project milestones and critical dates to identify potential jeopardy of project schedule.
• Assess variances from the project plan, gather metrics, and develop and implement change as necessary to ensure that the project remains within specified scope and is within time, cost, and quality objectives.
• Provide the team with constructive feedback as it pertains to project performance.
• Integral part of the Project Management Office working to improve delivery of Services through Data Centers for work flow and process improvement.
• Provide weekly reporting of the portfolio artifact repository, metrics, and dashboard reports.

AREAS OF EXPERTISE:

• Program, Project, Release Management
• Internet/ Intranet/ Web Development
• IT Director (Strategy, Planning, Solutions, Quality)
• Software Development Management
• Process Re-engineering and Modeling
• Quality Management
• Strategic Planning
• Disaster Recovery
• Operations Management
• Scope, RISK, Procurement Management
• Facilitate Foreign Partnership and Operations
• Research/Development
• Outsourcing and Offshore Activities
• Product Development Life Cycle (PDLC)
• Infrastructure and SAN
• Warehouse Management
• Merger/Acquisition
• Training/Development

TECHNICAL SKILLS:

• Microsoft Project Server, Microsoft Office, Visio
• Oracle E-Business Suite, SAP, PeopleSoft
• Java, SAS, COBOL, VB, Fortran
• J2EE Applications Servers
• Networking SNA, LANs, TCP/IP
• Microsoft Windows, IBM Main Frame, IBM Utilities, Sharepoint, Clear Quest, Clear Case, JCL
• UNIX, AIX, Windows Environments, Client/Server
• DB2, Oracle, Sybase, Databases APP, DB Tier
• Distributed Open Systems
• Project Coordination, Process Improvement
• Change Management, Mentoring, Team Building
• Hardware/Software Design & Documentation
• Business Process Modeling
• Lean Six Sigma, CMM
• Integration Testing, System Testing
• Confidential, Six Sigma, RUP, UML, Clarity, IT/ UP, Confidential (Waterfall and Iterative), Agile
• Operations Excellence

PROFESSIONAL EXPERIENCE:

Confidential

SENIOR PROJECT MANAGER, IL

Responsibilities:

• Responsible for the coordination and completion of projects within the information technology/DB and Infrastructure department.
• Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Builds and maintains working relationships with team members, vendors, and other departments involved in the projects.
• Prepares reports for upper management regarding status of project.
• Set ups and documents meetings
• Creates and maintains the project schedule. Accepts time entry and maintains remaining work.
• Vendor relationships
• Tracks project activities Confidential a detailed level.
• Completes project documentation and status reports.
• Release management responsibilities
• Primavera
• Managed 20 people

Confidential

PROGRAM/PROJECT MANAGER, Sun Prairie, WI

Responsibilities:

• Responsible for Claims focused projects. Responsible for the coordination and completion of projects within the information technology department.
• Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Builds and maintains working relationships with team members, vendors, and other departments involved in the projects. Prepares reports for upper management regarding status of project.
• Current active projects are Confidential.
• Set ups and documents meetings
• Creates and maintains the project schedule. Accepts time entry and maintains remaining work.
• Tracks defects and testing activities.
• Tracks project activities Confidential a detailed level.
• Completes project documentation and status reports.
• MS Project Server
• Managed 20 people

Confidential

PROGRAM/PROJECT MANAGER, Peoria, IL

Responsibilities:

• Identify and estimate project resources, schedule delivery, task details. Budget for and manage project costs..
• Manage business partners and supplier involvement throughout project.
• Manage change, project deliverables, testing, and project direction while adhering to Confidential 's standard project management methodology.
• Responsible for all integration of development center, the preproduction and production teams and all status reporting to upper management.
• Works with the Confidential development center and PMO teams, preproduction and production teams to collect, review and report production readiness status
• Coordinate with teams to create mitigation and disaster recovery plans for risk
• Report production readiness status in management dashboard to upper management
• Interface with the LOB customers, vendors, and various on-shore application teams (testing, security, and network)
• Primavera is the project planning tool used.
• Managed 15 people

Confidential

TECHNICAL PROGRAM/PROJECT RELEASE MANAGER, Champ, IL

Responsibilities:

• Responsible for all integration of development center, the preproduction and production teams and all status reporting to upper management.
• Works with development center and PMO teams, preproduction and production teams to collect, review and report production readiness status
• Coordinate with teams to create mitigation plans for critical risks
• Report production readiness status in management dashboard to upper management
• Interface with the LOB customers, vendors, and off-shore and on-shore application teams
• MS Project Server
• Managed 20 people

Confidential

PROGRAM/PROJECT MANAGER, Bloomington, IL.

Responsibilities:

• Manages multiple project and program related activities relating to implementation, integration, and support State Farm infrastructure with technical applications and related vendor software/hardware and responsibility for execution, final delivery, and release of the product.
• Accountable to perform research on infrastructure technologies and tools; design and implement infrastructure architecture; implement and upgrade products
• Responsible for the integrity of the infrastructure through product selection and development, and for understanding and managing the infrastructure, performance, and stability
• Accountable for Developing, following, and/or implementing infrastructure policies, strategies, guidelines, standards, and procedures
• Manages the business partners understanding, technical solutions and implementation of technical applications
• Responsible to ensure teams follow the established procedures to document, resolve and/or escalate business partner incidents
• Provide leadership to the project team for the ICP standards and processes throughout the life cycle of the project. Conducts toll gates and provides input into project performance reviews for each team member. Provides vision and strategic leadership, governance and support to the Project Management processes and ICP methodology across client. Agile and Waterfall methodologies are used.
• Responsible for organizing and planning the implementation schedule, monitoring implementation timelines, coordinating communications, ensuring transition plans are completed, handling change management during final testing and implementation, and coordinate on site implementation support.
• MS Project Server
• Managed 25 people

Confidential

PROGRAMPROJECT MANAGER, Atlanta, GA

Responsibilities:

• Manages all project and possibly program related activities and responsibility for execution and final delivery and release of the product.
• Oversees process to define scope of the project based on the business need in order to meet the customer's project expectations.
• Directs project plan approval process from the customer in order to formalize the project management approach.
• Develops and manages project schedules status, resources, deliverables, risks and issues, and timelines throughout the project with input from the application managers, business partners, and project team.
• Manages changes to the project scope, project schedule, and project costs using appropriate techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance.
• Facilitates communication and negotiation within and across the project team(s).
• Ensures a common understanding by setting expectations in accordance with the Project Plan, in order to align the stakeholders and team members.
• Ensures risk and issue process is executed to achieve project success. Reviews project risks and action plans, and escalates to appropriate level of management.
• Provide leadership to the project team for the Q4M standards and processes throughout the life cycle of the project.
• Conducts Q4M toll gates and provides input into project performance reviews for each team member. Provides vision and strategic leadership, governance and support to the Project Management processes and Q4M methodology across client. Agile and Waterfall methodologies were used.
• MS Project Server
• Managed 25 people

Confidential

PROJECT MANAGER, Columbus, OH

Responsibilities:

• Reviews the IT team needs and responsibilities based on the Scope Solution and other project documents.
• Control project changes and advises the Business and IT delivery leads if there are issues that threaten the ability of the IT team or the vendor to deliver the project on time, in scope and in budget.
• Supervise the creation and tracking of IT change requests, including routing the change to the project team for review and inputs.
• Assist the business delivery leader with business requested changes by reviewing the change request with the team, and providing estimates of costs or work in a timely fashion.
• Ensures that necessary project documents, funding and work plan updates have been made to in corporate the approved change requests
• Ultimately responsible for all deliverables of the project.
• Designated as the PROJECT MANAGER supporting the implementation
• Works with the Business and the IT teams in reviewing project activities and deliverables to identify any topic that contains an issue (unanswered question) that may affect the execution of the project or a project deliverable
• Reviews project and business information to help identify, quantify and determine risk strategy for all risks on behalf of the IT team.
• Manages the risk on behalf of the IT team
• Provide weekly reporting of the portfolio artifact repository, metrics, and dashboard reports.
• Responsible for setting up resources, tasks, milestones and all information in the plan and for management of the overall IT effort, including tracking of vendor deliverables and schedules as well as external teams

PROJECT MANAGER

Confidential

Responsibilities:

• Manages all aspects of a moderately complex
• Manages all phases of the project
• Clarity, ESDm Solution Delivery(Initiate, Solution Scoping, Design, Develop, and Implement), Workbench, Agile and RUP methodologies
• Accountable for project expense, project benefit, risk, dependency, issues, and communications management.
• Accountable for Clarity upgrading and maintenance, release management, and Customer/Client relationship management. Clarity was used as the project artifact repository.
• Accountable for all 5 constraints, makes final decisions when conflicts arise.
• Manage the testing strategy and Test Plan Scripts
• Effective written and verbal communications with all levels of management were integral to project success.
• Manage the Nationwide internal project governance processes (Security, controls, and application reviews)
• Provide weekly reporting of the portfolio artifact repository, metrics, and dashboard reports.

Confidential

PROJECT MANAGER, Atlanta, GA

Responsibilities:

• Accountable for Vender relationship regarding statement of work
• Managed the application implementation
• Clarity, Confidential, and Six Sigma methodologies
• Accountable for project expense, project benefit, risk, dependency, issues, and communications management.
• Accountable for Clarity upgrading and maintenance, release management, and Customer/Client relationship management. Clarity was used as the project artifact repository.
• Schedule and facilitate all meetings and reporting requirements.
• Manage the testing strategy and Test Plan Scripts
• Effective written and verbal communications with all levels of management were integral to project success.
• Manage the data mapping between Confidential and Confidential
• Manage the retirement of Confidential MT Confidential /IBM infrastructure.
• Manage the Confidential internal project governance processes (Security, controls, and application reviews)
• Interface with the LOB customers, vendors, and application teams.
• Provide weekly reporting of the portfolio artifact repository, metrics, and dashboard reports.
• Accountable Sharepoint pages, links, and updates

Confidential

PROJECT MANAGER, Charlotte, NC

Responsibilities:

• Accountable for being On call support (24/7, flexible work location and schedule)
• Managed the Avaya Technical support knowledge of S8730 Servers, G650 Gateways, NICE, Genesys, ESS,
• CMS (v14.0 and v15.0), and ACM,
• Clarity, Confidential (waterfall and Agile), Nexus, and Six Sigma methodologies
• Accountable for project expense, project benefit, risk, dependency, issues, and communications management.
• Accountable for Clarity upgrading and maintenance, release management, and Customer/Client relationship management. Clarity was used as the project artifact repository.
• Schedule and facilitate all meetings and reporting requirements.
• Effective written and verbal communications with all levels of management were integral to project success.
• Manage hardware and SAN installations.
• Interface with the LOB customers, vendors, and application teams.
• Provide weekly reporting of the portfolio artifact repository, metrics, and dashboard reports.
• Accountable Sharepoint pages, links, and updates

Confidential, Atlanta, GA

Recruiter and Career Coach

Responsibilities:

• Confidential ending various job seeker organizations and offering services in preparing an elevator speech, resume writing and review, employment introduction letters, interviewing skills, appearance and body language, how to find positions, and teaching a course about using LinkedIn
• Active in the following job networking groups: RUMC. C3G. JAWS. AUMC, ITATL, SAMS, and East Minster
• Formed and headed the Cherokee County C4G group
• Education Certificate in Lean Six Sigma
• Assisted with the administration of the WRA and WIA Federal and State programs

Confidential

PROGRAM/PROJECT MANAGER, Atlanta, GA

Responsibilities:

• Accountable for all phases of software project management for Confidential projects.
• Accountable for estimating, coordinating, identifying resources, and assisting in recommending business solutions and alternatives for projects.
• Accountable for assessing, planning, and managing project risks, issues, jeopardy’s, escalations and problem resolutions.
• Manage project scope and ensure completion of projects while meeting the fast pace of the Confidential programs.
• Accountable for assuring that the projects are Express One/ITUP and PRISM compliant.
• Accountable for audit requirements and status reporting.
• Use of MS Office Suite and MS Project.
• Strong PM skills, strong time management, assertive, self-starter, team player, excellent follow up skills, quick learner, flexible, adaptable, high pressure management, analysis, thoroughness, consistency, etc.
• Provide weekly reporting of the portfolio artifact repository, metrics, and dashboard reports.
• Accountable Sharepoint pages, links, and updates