SUMMARY:

• A competent professional with about 11+ years of experience in Confidential processing, Capacity and performance management, Project Management & Coordination, Network Management, IT Infrastructure, Systems Administration & Technical Support.
• Practiced all phases of SDLC lifecycle in Agile and Waterfall for Development & Infrastructure Projects.
• A strategic planner with expertise in swiftly ramping up networking projects on multiple platforms.
• Demonstrated abilities in leading and guiding project teams to deliver projects to clients within specified timeframe and as per specifications.
• An effective communicator with honed relationship management, analytical, problem - solving skills.
• Documenting customer technical - Business requirements-Server & Storage Consolidation for wintel, ETL, Reporting.
• Client interfacing experience, particularly with C-level Executives.
• Act as a point of contact to businesses for all technology infrastructure related issues and activities

TECHNICAL SKILLS:

Operating Systems: MS-DOS, UNIX, Windows 9x.Win XP, Windows 2000 / 2003

Tools: Clarify, MS Office, CA UniCenter, BMC Patrol, SCOM, MOM, CA EHealth, NAGIOS,

Software’s: Backup Exec, Remedy, MSProjects

Database: MS SQL, Oracle, MS Access (User Level)

Agile Management: JIRA, SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Greater Nashville Area

Project Engagement Manager

Responsibilities:

• Drive day to day demand and migrations in order to achieve migration targets
• Working with multiple Application Groups in Preparing Migration Plans. Coordinating and Tracking timely delivery.
• Managing and scheduling Application Testing for Migrations.
• Identify and Highlight risks / issues / road blocks
• Generating demand for Database Migrations and reporting metrics.
• Work with Engineering Teams to Build Cloud solutions and add features identified as a result of discussions with number of Lines of Business.
• Deal with day to day challenges with migration planning
• Provide ISL's / LoB's updates on Confidential / Q&A
• Migration readiness & migration scheduling
• Decommissioning
• Ensure standard tools and processes are used
• Support ISL's with analysis work
• Internal Process Improvements & Automations.
• Customer Communication

Environment: Banking. ITS Infrastructure / EXADATA Oracle Cloud / Migration / Program & Project Management.

Confidential, Greater Nashville Area

Project Manager / Delivery Manager

Responsibilities:

• Interaction with Business, Gathering Requirements and be the Single Point of Contact for Project needs.
• Assigning Resources to best fit knowledge areas and ensure optimized workload.
• Offshore - Onshore Work Co-ordination.
• Delivery Status and Reporting within Teams/ Business and maintaining high level of Transparency and Confidence.
• Scheduling and Planning Project Milestones to adhere to given Timeline and Budget.
• Work Internally on Process Improvement s to achieve excellence.
• Experience on Agile / SCRUM Methodologies.
• Ensuring Meeting SLA for all Confidential Products Suite
• Ensured Reduction Technical Debt by Accurate and Detailed Requirements/ Peer Reviews and Code Re-use when applicable.
• Target accurate Estimations by constant review of ROM vs Actual.
• Improve Customer engagement and communication.

Environment: Insurance / Windows / SQL / Project Mgmt. / PMO

Confidential, Greater Nashville

Performance & Capacity Manager

Responsibilities:

• Implemented performance management process for Client and initiated capacity planning operation.
• Lead a team of 5 people offshore and acted as a liaison manager to get analysis on track
• Task assignment and tracking on application Tuning.
• Ensured timely delivery of performance reports to respective groups with actionable recommendations.
• Coordinate with Client and ensured in time releases.
• Perform capacity modeling for business, service and resource capacity activities
• Provide application sizing for business, service and resource capacity activities
• Provide capacity plans for business, service and resource capacity activities
• Perform capacity monitoring, analysis and tuning activities
• Implement capacity-related changes
• Control storage of capacity data for capacity activities.
• Provide management information about Capacity Management quality and operations

Environment: Insurance Domain. Windows / SQL / Project Mgmt. / PMO

Confidential

Principal Infrastructure Engineer / Team lead

Responsibilities:

• Resource Capacity Management to ensure capacity levels are provided for at the individual IT device level
• Actions to ensure appropriate levels of capacity have been built into new IT Solutions
• Periodic and ongoing forecasting for capacity needs based on both business and technical input
• Perform demand management for business, service and resource capacity activities
• Perform modelling for business, service and resource capacity activities
• Provide application sizing for business, service and resource capacity activities
• Provide capacity plans for business, service and resource capacity activities
• Perform capacity monitoring, analysis and tuning activities
• Implement capacity-related changes
• Control storage of capacity data for capacity activities
• Provide management information about Capacity Management quality and operations.
• Capacity analysis and Performance management
• Capacity Planning and forecasting

Environment: Midrange Infrastructure included Windows, UNIX, Linux, Solaris, AIX, VMware Etc. A complete client IT Infrastructure with variety of Applications deployed all throughout.

Confidential

Senior Engineer

Responsibilities:

• Building sizing recommendation for the Clients to setup the Archiving Application.
• Size the appropriate no. of disk in different RAID levels applied on the setup that will be able to handle calculated IOPS.
• Mapping the SAN Environment to make sure the configuration suite the Storage requirement for Archiving Data.
• Simulating and Testing the Issues on VM setups in-house, detect if bug and try to solve with peer Team.
• Visited Santa Clara, CA on Client Site on training and Project assignment on Installation and upgrading and existing setups.
• Provide round the clock support to Client’s end users in implementing archiving solutions and troubleshoot application issues.

Environment: Confidential Exchange 2000/2003 & 2007. Confidential Systems (Iron Mountain) Near Point, Windows 2000/2003, MSSQL, MS Office

Confidential

Product Support Analyst

Responsibilities:

• Backup/Restore of MSSQL 2000/2005 databases, MS Exchange 2000/2003/2007 and Active Directory. Supporting and Implementing Snapshot backups.
• Backup: Fundamental components & backup specs, Device allocation/assignment/options, Pre and post execution, Backup mirroring, Lights-out backup & parallel backup.
• Restore: Objects/options, Point-in-time restore.
• Disaster Recovery (DR): EADR (enhanced automatic DR), AMDR (assisted manual DR), ASR (automatic system recovery). Disk delivery.
• Configuring Robotic libraries, Tape drives, Backups to Disk, providing backups for SAN, NAS, Using Backup Exec.

Environment: Confidential Windows 2000/2003/ Win XP Pro, MS SQL, MS Exchange, RHEL, Confidential Backup Exec, Net Backup, SAN, VMware

Confidential

Technical Support Officer

Responsibilities:

• Taking and client Servicing report generation using CRM software clarify.
• Remote handling of Servers if required and ensuring Quality Service within specific Time frame.

Environment: Confidential Windows Platforms.

Confidential

Technical Support Associate

Responsibilities:

• Support for the Confidential Confidential Wireless Routers
• Creating the Wireless Network
• Maintaining and troubleshooting the wireless networks. Installation of Wireless Adapters
• Upgrade and configurations of network equipment (hubs, switches, adapters, NIC and routers) for use on operational networks. Wi Fi also known as 802.11
• Networking and wireless networking. Setting up wireless network using third party
• Routers, adapters and as WAP (wireless access point).

Environment: Confidential Hardware Support. Windows

Confidential

Instructor

Responsibilities:

• Instructing Trainees on Computer Basics and guiding on operating.
• Conducting Reviews and providing time to time feedback.
• Looking after hardware & AMC contracts

Environment: Computer Literacy