SUMMARY:

• A seasoned results - oriented and self-motivated Sr. Project Manager with over 12 years of experience in leading and delivering large scale multiple highly visible service oriented and customer focused IT projects on time.
• Executive Program Management, Enterprise Project Management (EPM), Portfolio Management and Engagement Management, practiced in multi-tier program planning, change management, change control, scheduling and analysis, precedence diagram methodology (PDM), critical path methodology (CPM), task breakdown, project/gantt development, resource leveling, release planning, assessing manpower and tool needs.
• Excellent in Project management methodologies, planning, scheduling methods, and tools. Well versed in Project Planning tools - Clarity and Primavera P6.
• Excellent in Vendor Management, preparing RFP’s, RFQ’s, Contract Preparation and Management with excellent stakeholder relationship.
• Manage the delivery of service management and improvement activities which deliver additional value or efficiencies to IT services, also fulfill business demands and SLAs.
• Manage the complete end to end service, including a full understanding of assets, components and its cost.
• I developed and maintain service level agreement and deliver IT services to agreed service levels and costs, primarily for portfolio high criticality (level 1 and level 2) IT services.
• Chair or deputise for the Service Manager in regular service reviews with the business and operational with component areas to formally review performance against SLAs/OLAs issues and log successes.
• Facilitate effective communications with all key stakeholders associated with IT service within a service grouping. Proactively inform and educate all stakeholders on impacts and improvements to services within the grouping.
• Manage RAID Risks and Issues, plan and track actions, manage decisions and resolutions, and t rack schedule.
• Communications focal point, documenting and reporting on both internal and external concerns throughout program lifecycle. Create business and technical requirements, and all RICEF deliverables. Work with business contacts to ensure communications channels are open and positive, ensuring that all team members are appropriately apprised of information.
• Coach and mentor team personnel. Develop team competencies and client value skills.
• Develop Project Scope document, define parameters and author the Statement of Work (SOW), obtain consensus on the project deliverables and acceptance criteria, create Work Breakdown Structure (WBS), Responsibility Assignment Matrix, and Network Diagram.
• Develop detailed project plans; monitor, and control program budgets and resources.
• Define critical path, program dependencies and program milestones.
• Make complex strategic decisions and prioritize competing initiatives. Effectively conduct difficult negotiations and resolve conflicts.
• Manage global matrixed cross organizational and cross functional teams across multiple lines of business, both onsite and virtual. Experienced in managing multiple projects, issue tracking and resolution, Budget Management and Activity Based Costing (ABC), for multimillion dollar work efforts.
• Determine ROI and earned value. Broad knowledge of business operations, information management, and e-commerce.
• Ensure structured change management methodology, present Change Orders to stakeholders, and manage approval and integration process. Track issues, resolution status, and program and quality metrics.
• Create test plans, UAT, functional and technical, QA black box and white box.
• Expert in MS Office System, SharePoint, WSS, MS Project Professional and MS Project Server, Visio, Primavera P6, cloud computing, and automated tools.
• Design, build, integrate and evolve process and technology, with team assessment, business rules management, process integration, knowledge acquisition and management, reorganization and un-siloing, component business modeling (CBM), Change Management, Change Control, integration and orchestration, unified communications, process intelligence, and motivation.
• Develop detailed project plans; monitor, and control program budgets and resources.
• Control scope creep and ensure program quality levels to deliver projects and deliverables on schedule and in budget.
• Work with business stakeholders to understand key issues, identify risks and benefits, perform requirements analysis, and build proposal consensus.
• Business Architect and Business Process Management (BPM) leader utilizing state of the art tools to model, execute, monitor and analyze business processes for efficiency. Collaboratively model process to simulate and analyze what-if scenarios and change ripple-effects. Model business relationships and key role capabilities.
• Define critical path, program dependencies and program milestones.
• Make complex strategic decisions and prioritize competing initiatives. Effectively conduct difficult negotiations and resolve conflicts.
• Determine ROI and earned value. Broad knowledge of business operations, information management, and e-commerce.
• Ensure structured change management methodology, present Change Orders to stakeholders, and manage approval and integration process. Track issues, resolution status, and program and quality metrics.
• Develop and present reports.
• Create test plans, UAT, functional and technical, QA black box and white box. PMP with PMBOK knowledge, and Six Sigma green belt. Expert in MS Office System, SharePoint, WSS, MS Project Professional and MS Project Server, Visio, Primavera P6, cloud computing, and automated tools.
• Act as a principal point of business contact into GISD, representing the interests of IT component teams; influence and partner with the business in maximizing business benefits delivered from our technology strategy and investments.
• Managed budgets of $20 -$50 million. Led global teams of up to 120 resources, across various time zones.
• Highly experienced in managing end-to-end project lifecycles including waterfall/scrum/hybrid methodologies in Finance/Retail/Consumer industries, within budget and in a timely manner whilst meeting consistent high standards of quality, producing project deliverables and following PMBOK principles and guidelines.
• Managed various critical Enterprise Programs, packaged solutions and customized implementations from ground up and across cultures and time zones.
• Highly organized self-starter with strong process and leadership skills to bring business and technical teams together to effectively define and implement Enterprise wide programs.
• Proficient in SCRUM, PMI, Waterfall, Iterative and Agile Methodologies. Ability to conduct daily scrum, sprint planning, sprint review meetings and creating SCRUM artifacts.
• Proficient in using various project management toolsets including Microsoft project 2010 and Clarity.
• Expert in Change Management processes and tools.
• Excellent analytical, problem solving, trouble shooting and interpersonal skills.
• Eagerness to excel and be part of a dynamic fast growing team. Attention to detail and ability to learn quickly can work independently and as part of a team with a “do-whatever-needs-to-be-done” attitude, well organized, highly energetic and self-starter.
• Excellent written and verbal communication skills.
• Managed several large projects focusing on Program Strategy, Design, Implementation, and Release Management and application support of enterprise business applications.
• Managed Executive level communications, Created Executive Dashboards, reports, Program, Newsletters and Project status updates on weekly basis for Senior Management and Projects teams.
• Responsible for successful completion of enterprise engagement environment assessment, short term capacity planning and development of long term forecasting models for CRM implementations that resulted in significant net new revenue streams for the organization.
• Spearheaded successful project launches, resulting in improving productivity by 38% in just twelve months.
• Experienced in creating Statement of Work (SOWs), balanced the competing demands of quality, scope, time and cost constraints effectively to implement projects within time and budget.
• Cycle time reduction in effectively resolving the Helpdesk Ticket by about 36% resolution process over a period of 8 months, demonstrated ability to handle multiple priorities and sustaining a high level of performance when under pressure.
• Successfully completed several critical implementations and these successes have brought in approximately $10 million in revenue.

TECHNICAL SKILLS:

Serverside Technologies: IIS, Web Services, Servlets, Single Sign-on, MS System Management Server

Programming Languages: Java, VB Dot Net, ASP Dot Net, C#, HTML, SQL, Java Script, VBScript, VBA, Visual Basic, COBOL, Dbase III+

Databases: Oracle, MS SQL Server, MS Access, Dbase / Fox Pro

Operating Systems: Windows 95/98/NT/2000/XP/Vista, Dos

Project Management Tools: Plan View, Mystic, MS Projects

Packaged software: Maximo, REMS, IRIMS, MS Office, SSA Search Engine, Informatica

Reporting Tools: Crystal Reports, Hyperion / Brio Reporting Business Intelligence Suite 9.3, SQR Report writer, MS Access

Professional Training: Oracle Certified Professional, Project estimation techniques, Hyperion Reporting Suite version 9, VB to VB .NET migration from Confidential, Java, Visual Basic, Oracle Developer 2000

PROFESSIONAL EXPERIENCE:

Confidential,Bloomington,IL

Senior Project Manager

• Direct the project through the life cycle , defining project objectives, aligning project resources to achieve goals and ensuring established timelines are met.
• Record detailed client project requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables, using requirement-gathering techniques (e.g., planning, sessions, brainstorming, focus groups) and the project charter.
• Proficient in SCRUM, PMI, Waterfall, Iterative and Agile Methodologies. Ability to conduct daily scrum, sprint planning, sprint review meetings and creating SCRUM artifacts.
• Includes the Work Breakdown, Project Organization chart, Communication plan, Risk plan, Quality plan, Cost/budget and Resource plans.
• Communicate project plan to ensure a common understanding by setting expectations in accordance with the Project Plan , in order to align the stakeholders and team members.
• Execute the tasks as defined in the project plan in order to achieve the project goals. Includes executing all parts of the project plan and managing the budget/forecast.
• Manage changes to project scope
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance.
• Drive the initial review to identify and gather documents for business and functional requirements.
• Maintain an in-depth knowledge of business operations and understand the technical scope and objectives of the project.
• Provide leadership in analyzing functional requirements , procedures and problems.
• Coordinate with Business Partners, Technical Analysts and Developers to identify and define specifications, indicate areas of system impact and continuously communicate project status and needs.
• Develop, analyze and manage project schedules and appropriate project management documentation.
• Develop and implement a communication plan to keep program managers and other stakeholders informed of project status, key future dates/milestones, new and outstanding issues, identified risks, decisions needed, and project spending.
• Negotiate project plans and time frames and manage change control processes.
• Coordinate user acceptance testing for project team members.
• Plan, allocate and schedule resources as required.
• Foster a strong team environment.

Environment: Java, Data Warehousing, SAP BIBW, HR, Web Application Designer, Cognos Report Designer, Business Objects (XI R2.1, 3.1), Micro Strategy, Crystal Report, WEBI Reports, Xcelcius, Tera data, Infrastructure Management, Adobe Experience Manager.

Confidential, Grand Rapids,MI

Senior Project Manager

• Manage the Application Management Services of the esteemed Client Meijer in the GFS (General Financial Services) space and responsible for the overall projects delivery.
• Currently managing 8 projects concurrently scheduled for implementation at different timelines this year.
• Extensively involved in Requirement gathering, Functional and Technical design documentation, Data Modeling, ETL Development, OBIEE report creation, Unit Testing etc.
• Project Management including Vendor Management (3 rd party software used), Transition Management, Communications, Risk Management, Release Management, special projects planning & deployment activities. Scope the major milestones, timelines and overall business objectives of the project that must be achieved.
• Delivery of strategic, highly visibility projects within time, cost, scope, and quality defined boundaries in accordance with Client s life cycle methodologies and disciplines.
• Creates project schedule, maintains budget plan, communication plan, tracking & reporting variables - Used Primavera P6.
• Primavera P6 helped me to define, plan and manage the projects effectively that were scheduled to be implemented at different times of the year.
• Ability to balance resource capacity and track progress.
• Helped to monitor visualize project performance vs planned.
• Ability to conduct what-if analysis and come up with smart decisions to manage the projects effectively.
• Ability to generate 4-week ahead schedule and also weekly reports of schedule and budget and resource capacity.
• Able to plan, track and mitigate risks using primavera so that projects were completed on time and within budget and maintained the scope.
• In some projects, we were overfunded, so by scraping funds process, returned the funds to the sponsors to utilize it for other projects as needed.
• Leads in implementing/applying standard processes for scope/change management, risk management, issue management, quality assurance, estimate variances and project communications.
• Provide regular project progress status to all stakeholders.
• Manages all projects, tracks time allocations and resource usage; build and deliver SDLC artifacts.
• Communicate to all stakeholders on a timely basis (may include Senior or Executive Level Management).
• Builds and maintains high performance teams through own actions and direction provided to others.
• Participate and contribute to CAB meetings.

Environment: win 7, ETL, JAVA, J2EE,Python, Matlab, data Systems, Asset allocation, Risk Reporting, Windows, UNIX, Oracle 10g, Java, Share Point 2010, ITIL Service Desk, Microsoft Project 2010 and COTS products, Primavera, Lotus Notes, SAP, Project Methodology, Agile, MS Project, Software Project Lifecycle Management, PLC - Project Life Cycle Methodology, Microsoft SharePoint, Microsoft Team Foundation Server (TFS), SLA, Metrics, Hyperion Planning, Broker dealer, Wealth Management, Tera Data, Cloud Applications, Enterprise Portal, Data Center, SAN, Clarity, Security, Data Migration, ecommerce, Infrastructure Management, Adobe Experience Manager.

Confidential,Jersey City,NJ

Project Manager

• Product launch - plan the launch of new products and releases and manage the cross-functional implementation of the plan - gathering requirements from users/customer
• Responsible for gathering Requirements from business users and business analyst on Data Quality issues in Data Ware housing environment.
• Worked with Data Model to understand the technical aspects of existing data ware house system.
• Analyzed massive and highly complex data sets, performing ad-hoc analysis and data manipulation.
• Involved in Unit and Integration ETL testing of Informatica Data Quality workflows.
• Assist with developing IT application, user test plan instructions, and participate in UAT testing
• Experience using Agile methodologies in Software Development Projects, strong facilitator and Scrum Master for recent ExpressPath software release. Facilitator of daily Scrum meetings for Planning, Scheduling, Execution, QA and UAT Testing, training and Software release.
• Assist with go-to-market planning and communications of software delivery
• Track schedule using Microsoft Project and manage project within SharePoint
• Take the project from original concept to final implementation using SDLC
• Develop detailed work plans, schedules, project estimates, resource plans, and status reports for all business resources and end users
• Key project lead for assigned projects working closely with the Senior Project Manager and department contact lead.
• Organizes and facilitates online meeting via Microsoft Live Meeting /Tel-con.

Environment: JAVA, J2EE, Python, SAP, Matlab, data Systems, Asset allocation, Risk Reporting, Windows, Web sphere App Server, Mainframe, Midrange, infrastructure, Hardware, Networking, Tera Data, Microsoft Team Foundation Server (TFS), Microsoft SharePoint, PLC - Project Life Cycle Methodology, Software Project Lifecycle Management, MS Project, Project Methodology, SLA, Metrics, Conflict Management, Hyperion Planning, Cloud Applications, Sun Solaris, Linux OS, Security, Data Migration, ecommerce, Clarity .

Confidential,Grand Rapids,MI

Project Manager

• Requirement gathering, Business analysis and change management .
• Responsible for gathering requirements, design, development, testing and production support.
• Developed Mapping by using various transformations to suit the business user requirements and business rules to load and eliminate un required data from, SQL server 2008 and Parallel Data Warehouse.
• Data Model Design - Logical (Star Schema, Snowflake Schema) and Physical Data models for ETL Implementation Involved in the design / update of Data marts
• Source system analysis -source to target mapping Business Intelligence / OLAP tools - Business Objects.
• Creating procedures, package and SQL using Oracle DB, Informix.
• Create dashboard solutions to provide key BI and Analytics capabilities using Tableau
• Design and develop intuitive dashboard for data visualization of various organizational metrics and presentation to the stakeholders using industries standards and best practice
• Create visualization that includes advance chart types like Histogram, Box plots, Waterfall charts, Bump charts, Bar in bar chart, etc
• Big Data and Hadoop frame work (Cloudera), No SQL, HBase, Pig, Hive, Mongo DB ETL tools like Informatica, Datastage, Warehouse builder and OLAP tools like Cognos, oracle Discoverer.
• Designed and developed standard reports that are scheduled to run on daily, weekly and Monthly basis.

Environment: JAVA, J2EE, Web sphere App Server, SAP, Mainframe and Midrange, Hardware, Networking, Infrastructure, Microsoft Team Foundation Server (TFS), Microsoft SharePoint, PLC - Project Life Cycle Methodology, Software Project Lifecycle Management, MS Project, Project Methodology, Conflict Management, Hyperion Planning, Cloud Applications, Security, Data Migration, ecommerce, Clarity .

Confidential,St. Louis,MO

Project Engineer

• Responsible for planning, design management, coordination, development of RFP’s for design/construction, bidding, close-out and management of various delivery systems in connection with multiple scattered campus expansions.
• Coordinated all planning activities with Clinical Engineering, IT/IS, TeleCom, Interiors/FFE, (ILS) Interim Life Safety, development of PMP (Project Management Plan), etc.
• Established and managed design scope and consultants. Establish project delivery method.
• Established and managed Owner’s project budget incl. design, construction cost, Owner directs and project contingency.
• Coordinated project thru close-out EA (Expense Authorization) and cost reconciliation.
• Collaborated with hospital presidents/department heads/end-users as Owner’s Representative thru planning and project delivery.
• Served as a member of the Planning Design and Construction Sr. Management team, responsible for placing over $300 million of design and construction annually.

Confidential,St. Louis, MO

Project Manager

• Responsible for facilitating the resolution of severity 1 and 2 incidents with high business or financial impact, including determining outage revenue, number of users, business production and functions. Using Oracle database programs to manage and assure that incidents are owned, tracked, and monitored.
• Manage status of outages of the Oracle databases in a timely manner to the business and the Senior IT management after assessing the impact using Primavera
• Coordinated IT, Incident Management & Helpdesk to manage speedy resolution of High Severity outages causing tremendous financial impact relating to, Citi mortgage, Auto, and Student Loans).
• Responsible for assisting in creating the monthly deck, analyzing monthly outages using pivot charts and pivot tables by line of business in Excel and Team Play.
• Served as the primary liaison with the end user departments, and gathered and documented end user business and system requirements from key departmental resources.
• Analyzed all outages / incidents, track, and handle the ownership and accuracy of data input.
• Assigned root cause analysis of Oracle databases to responsible teams using Team Play.
• Coordinated and led meetings between the end user department representatives and the technical team representatives.
• Ensure all requirements were met and to ensure the system performed as expected.

Environment: Primavera Team Play, MS Office, MS Outlook, Mainframe, Hyperion Planning and midrange, Wealth Management, Broker dealer, Clarity, SAP.

Confidential,St. Louis, MO

Project Manager

• Worked directly with Owner of company to coordinate all projects with timelines, budgets, financial documents, titles and loan certificates and documents, and facilitated and scheduled client meetings.
• Served as Project Coordinator for the Vice President of Construction, Project Managers, and Construction manager for assistance with Project closeouts, invoice aging reports, monitoring subcontractor payments, and processing final payment requisitions, Budgeting, forecasting, timelines.
• Responsible for creating Purchase Orders Subcontracts/Subcontract Change orders using Timberline Software Program for Commercial Bank Building Corporation using Timberline Software and Access.
• Responsible for Process Contract Change Orders as needed using Timberline Software.
• Maintained and insured correct Certificate of Insurance file for each Subcontractor.
• Managed and tracked system issues using Timberline, Microsoft Project, Excel, and Access.
• Maintained and kept project files up to date utilizing MS Office and shared drives, hard copies.
• Prepared final package Maintenance manuals, Subcontract supplier list, extended warranty letter, punch list forms, and debriefing using MS Office.
• Gathered project resource hours and track resource hours, project timelines, budgets and deliverables using MS Projects.

Environment: Microsoft Project, Excel, Timberline, MS Office, MS Outlook, Hyperion, SAP

Confidential,St. Louis,MO

Project Manager

• Involved in the Project Planning, Schedule/Effort Tracking, Delivery Management, Risk Analysis / Tracking & Project Closure
• Team management for onsite, offshore model teams including mentoring, performance tracking and technical support.
• Quality Assurance & Compliance throughout the project lifecycle including tracking and reporting of project metrics to senior management Managed resource ramp up/down planning during the project.
• Involved in the ETL process with offshore team for exporting the data from the legacy systems using Informatica
• Performed Source to Target mappings for data elements
• Analyzed and provided gap analysis of conceptual, logical and physical data warehouse.
• Responsible for cost tracking program directly related to managing capital project of over sixty million dollars.
• Supported management and engineering professionals by maintaining records for Procurement Project Management using Excel, Access, and MS Project.
• Assisted with all construction management concepts of budgeting, forecasting, and timelines.
• Maintained Labor and Expense Records directly related to Specific PBG Plant Projects.
• Provided strong emphasis on Vendor Communication and resolving complicated issues.
• Responsible for maintaining plant timelines.
• Created and maintained the Project Work Plans using Primavera.
• Prepared regular Status Reports using Excel spread sheets/ charts and communicated those to upper management.

Environment: MS Outlook, MS Office, MS Project, SAP, Kalido DIW, Kalido MDM, Informatica, Fast Radar, Oracle 10g, Wealth Management, Broker Dealer

Confidential,St. Louis,MO

Project Manager

• Served as Engineer Project Administrator under the direction of the Manager of Plant Engineering and Facility Supervisor, to enter and track the work orders using Computerized Maintenance Management Software (CMMS).
• Provided support for engineers on “in-plant projects” using Proteus, MS Project, Access, MS Office, MS Outlook.
• Implemented and provided Standard Operating Procedure (SOP) Training Coordinator for Engineering and Maintenance Departments with FDA Requirements for Biopharmaceutical drug industry.
• Assisted Customers with maintenance issues and cGMP standard compliance for Food and Drug Administration and Nuclear Regulatory Commission regulated equipment.
• Worked with Human Resource (HR) to maintain confidential employee personal records using KRONOS integrated HR software.
• Responsible for various levels of administrative decisions in accordance with company policies and Director of Operation guidelines in FDA and Privacy issues.
• Interacted with the maintenance, engineering, quality control and assurance, safety, and production groups to provide service maintenance for radioactive equipment in compliance with SOP’s and cGMP standards.

Environment: MS Project, Primavera TeamPlay, SAP and Rational Clear Quest