SUMMARY:

• Over 13 years, Senior Project/Program Manager leader with strong work experience in Information Technology.
• Independent and highly motivated team player who approaches new challenges with a can do attitude.
• Ability to effectively manage complex issues, tasks, including developing objectives, prioritizing responsibilities, delegating tasks, and executing deliverables to successful completion.
• Develop solutions to complex problems using ingenuity and innovation.
• Successfully completed Six Sigma Black Belt on - line training program conducted by QC Services.
• Strong experience with customer/client/end user engagement gathering business requirements, data analysis, gap analysis, policies, PMO governance, project management, use cases, UML, DMAIC process methodologies, RUP, user acceptance testing (UAT), reports, end user training and full life cycle (SDLC) project experience including negotiation and conflict resolution .
• Proficiency using standard business software tools, including Microsoft Word, Visio, Excel, Access, PowerPoint, SQL, PL/SQL, Windows and new operating system, Web Services, understanding of various telecommunications protocols, LAN, WAN, Firewalls, Data Security information and data loss prevention, Malware defense applications.
• Strengths include object oriented development using Java, Web sphere commerce suite. Also worked on online e-commerce projects, B2B, B2C, Online web portal, Online Prepaid Telephone card site, and online financial transaction security levels on applications.

TECHNICAL SKILLS:

Business Software: Microsoft Word, Visio, Excel, MS Project, Access, PowerPoint

Database: SQL, PL/SQL

Technology /Languages: Java, J2EE, Web sphere

Operating System: Windows, UNIX, Solaris. AIX, Linux

Process Methodology: DMAIC, RUP, Waterfall, Agile/Scrum

PROFESSIONAL EXPERIENCE:

Confidential, Permanente, CA

Project/Program Scrum Leader

Responsibilities:

• Delivering Responsive Web Design/application development program for Pharmacy Center & Sign On Security scrum sprint releases for the enterprise kp.org
• Roadmap,project kickoff meetings, defining project scope, facilitating technical/operational security requirements identification, developing detailed project plans, project budget, resolving impediments and establishing a framework for the management of on-going project activities.
• Working cross functionally with executive group management for weekly dashboard updates
• Delivered Founational Pilot program for Pharmacy Center & Sign On to the enterprise
• Project Management tools used Agile development management Rally,Quality Center, Confluence,Sharepoint.
• AEM (Adobe Experience Manager) enterprise, UX,UI, webservices & web content management system with a variety of features.
• System level configuration to Refresh Cache, serving faster data response for frequently-accessed web pages.

Confidential, CA

Senior Project Manager

Responsibilities:

• Leading standard project management methods,Agile Scrum framework and techniques to drive projects on the data center engineering of the enterprise, planning and conducting enterprise project kickoff meetings, defining project scope, facilitating technical/operational requirements identification, developing detailed project plans, project budget and establishing a beast practoces framework for the management of on-going project activities
• Worked with cross functional teams product owners, Architects, Business, technology developers and testers and drive Sprints, User stories, Story points, weekly dashboards, reports etc.
• Mentor - provide guidance to the project team, partners, customers and other stakeholders regarding (RACI) roles & responsibilities, WBS expectations, communication plan.
• Worked with Senior manager, lead the project clients and functional peer groups information gathering, issue identification and change management, acceptance, Scope definition, Objectives & potential project risks, assumptions, issues and dependencies (RAID) by analyzing potential impacts in collaboration with the respective project teams and proposing mitigation actions.
• Drive Sprints, User stories, Story points, weekly dashboards, reports etc. & create baseline data center project schedules and track the completion of project deliverables, tasks, activities & milestones by providing timely status reports.
• Delivered Data as a Software Solution Service Program Sprint Release. Managed application development team working in technologies such as in Green Plum, Talend, HWAQ, HIVE and distributed system for data storage and processing by Hadoop (self-healing) distributed File System. VMs on Windows, AIX, Unix/Linux
• MultiUCS cluster Hadoop environment Infrastructure
• Multi-Tenant model DEV/Stage and Prod
• Big Data, Predix Analytics, Healthcare data
• System Integration & Infrastructure implementation, BI & Tableau Reports
• Project Management Methods /Tools: Waterfall, Agile, Scrum Tools: Jira, Rally, Confluence

Confidential, San Jose, CA

Program/Project Manager

Responsibilities:

• Successfully Managed program ‘Service Acceleration’ delivering innovative technology solutions (Golden Gate Technology Oracle software Implementation for service business and Data Caching/Cloud Computing ) that positively improves performance of overall service business operations and maintains Customer SLAs for entitlement framework & Service Supply Chain management.
• Worked as PMO Business Lead /Business Solutions group of Confidential International (CI), Country Enablement Program Release 1.0, 2.0 (Europe) 3.0 (Brazil), and 4.0., Cross functional release team lead, transition lead . Worked in Quote to Cash, WWSSO (World Wide Sales and Service Organization, Customer Advocacy) Service Contract Management, Intercompany, Transfer Pricing, Financial, Customs, Tax, and Legal - Best Practice group.
• Lead application development team of enterprise network, system and database engineers responsible for delivering new infrastructure and technology to the Services Business, Distribution Centers, Data Centers. Worked on Big data, Cassandra, Hadoop and open source analytics tools and technologies.
• Very strong working experience with Services Marketing, QTC Pricing and Discounting ICW OM (Quote to Order, Order to Book, Book to Invoice, Invoice to Cash) and IC engine enhancements.
• Lead the projects (end to end) thru SDLC & PLCs: BC, CC, EC, Prod and post-prod support.
• Managed Project Roadmap, Release Timelines, Infrastructure, Resource Budgets, ($3 -$5 M/year) Change Management, Risk, Issues, post production Governance Policy and process.
• Lead Service Oriented Architecture projects: Software as a Service (SaaS), Oracle EBS
• Monitored business web services transactions with Splunk tool (to do real-time, historical analysis and delivered custom dashboards) which collects and harnesses data. y
• Administered/managed infrastructure P1 database governance, Sox/legal compliance for business and improved performance of web services, APIs hosted on database as service.
• Deployed/implemented industry standard best practices processes - Service and System Management applications, tools such as BMC Remedy (CMS and DB) HP, IBM, JIRA etc.
• Collaborated with Cross functional Process tracks for BRD, FSD,TSD Review, Impact assessment, Issue resolution, compliance, lead weekly track meetings, assist project managers and represent program management function.
• Delivered for Services business MVDC (Metro Virtual Data Center) and DR (Disaster Recovery), Windows, Unix/Linux
• Did the Gap analysis for Confidential business process framework and process simulation for Oracle R12. Worked with Oracle R12 upgrade projects.
• Collaborative Managed Services Channel Program (MSCP) - Go To Market (GTM) Services offering - Core team member Architecture SME, responsible for end to end process flows, business requirements, testing, and issue resolution. Managed relationship with global stakeholders.
• Defined, Designed, Built and improved process flows, best practices documentation & Requirements for Enterprise Contract Life Cycle Management (ECLM). Worked on Contract Discounts Product, Service and Promotions, rebates requirements.
• Performed Data Analysis, Gap Analysis and suggested solution for quality of data in CIBER (Contract Installed Base Enterprise Repository). Advanced Pricing tool, Oracle ERP 11i Service Contract management group.
• Integration with data warehouse, generate data quality reports by running queries in Business Objects and Business Intelligence, Creating test scripts, test scenarios and conduct BAT, UAT.
• Authoring BRD’s, Playbook/User Guides for global theater managers for Service contract management tools
• Perform metrics surveys, management reports of Productivity, Revenue impact, Expense reduction and Customer satisfaction, finalizing/documenting system functionality process workflows and configuration.

Confidential, Santa Clara, CA

Project Manager

Responsibilities:

• Gathered business requirements (functional and non-functional) in legal Compliance with Fed Govt. global export regulations and international trade services for screening the restricted parties list for International trading countries and business names.
• Created Project Plans, timelines, roadmap to project delivery.
• Very good experience in designing new business processes or redesigning existing business processes.
• Authored Product Business Requirements Document, Designed processes and flow diagrams, UAT test plans for the upgrade, build project Reverse Domain Network Screening (RDNS) system. (Tradesphere Vasteras/ JP Morgan export compliance Tool)
• Prepared Product (System) Requirements Document, developed processes, flow diagrams, user acceptance test plans for the buy project Trade Sphere RPS 2.2, Vasteras search engine product to screen the embargoed countries, Business names, individual names for the international trade.
• Prepared Master test plan, test cases, scripts, planning tasks and assignments, preparing test data, executing tests in Alpha, Beta and Oracle ERP Production environment for SOX Compliance. Provided production support, UAT, Order fulfillment, Invoicing, Screening, Order management, Ship to, Bill to, entire shipment visibility and supply chain event management for the global trade, generate Brio reports on daily basis etc. entire Process oriented business application.
• Batch Screening of more than 5 million of customer master data for compliance and Govt. audit purpose (Denied restricted party screening) and generated Brio reports.
• Prepared documents for the client's approved change management and acceptance processes related to the client integration business needs. Designed business processes for the clients approved vendors and Sun acquired new clients such as StorageTek, Seebeyond and other new business units for export compliance.

Confidential, San Ramon, CA

Project Manager

Responsibilities:

• Prepared System Requirements Definition Document (SRD), functional specifications, USE cases, and business case for Ordering Frame/ATM and Customer Service Record (CSR) projects for Confidential Telegence Long Distance billing system.Created Project Plans, timelines, roadmap to project delivery.
• Prepared, updated Project Charters for the build projects Ordering Frame ATM and CSR project.
• Facilitated working sessions for EIA documentation for Frame ATM and CSR projects Interface/Integration Documents (HLD) of Application programming (API) Java,XML and Middleware Services group/team.Oracle database,Datawarehouse environment and ERP (Oracle 11i, Order Management module ) supply chain management. Prepared documentation for Integration Interface Agreements ( EIA/IIA)
• Set up test strategy, Master test plan, test cases, test scenarios, engineering test environment, planning QA tasks and assignments, preparing test data, performing tests in beta environment. UAT, User training etc.
• Reported weekly status of the project to management and communicated with cross-functional teams.
• Worked with Software System methodology such as Waterfall, RUP, Stage Gate and SCRUM. Software environment was Java, J2EE.

Confidential, Woodbridge, NJ

Business System Analyst/Project Manager

Responsibilities:

• As a Business System Analyst/Project Manager, developed and managed relationship with information services for allocation and application of technical resources on projects.
• Responsibility included healthcare projects defining user roles, meeting, exceeding contracted service level and sales agreements.
• Gap analysis, research, Business Continuity planning process, Communicating, maintaining strong relationship with end users, (including training) customer suppliers, vendors, software developers and gathering business requirements, UML, Use cases, process flow diagrams.