SUMMARY:

• Information Technology (IT) Consulting and Services leader with extensive management and consulting experience in Business development, Systems Implementation, Program/Project Management, Software Development, Operations and Continuous Improvement (CI) programs.
• Proven ability to plan, organize, manage and execute wide - ranging information technology projects; to lead and develop high-performance teams; and to work with both IT and business, independently and in collaboration, on key business and information technology initiatives. Managing Consulting Service, Enterprise Architect, and staff in developing annual budgets that support capital & operating budgets for board approval.

TECHNICAL SKILLS:

• Windows/NT/UNIX/LINUX
• Oracle
• Informix
• SQL server
• Progress
• Sybase
• MS Access
• C
• C++
• Java scripting
• Web graphic
• HTML
• Lotus notes iCAB
• XML
• MySQL
• DB2
• Informix
• VB
• PB
• .Net
• CSS
• XMTML. AJAX
• BI
• BPM
• ERP - SAP
• MFGPRO
• Oracle
• Dispatch-1
• BaaN
• JD Edward
• CRM - Siebel
• MS CRM
• SAP CRM
• Salesforce
• Maximizer
• Cognos
• CorVu
• Ultipro
• Oracle BI (few names)
• Jenkins
• LARA
• LISA
• Puppet
• Chef

PROFESSIONAL EXPERIENCE:

Confidential

Director (Portfolio Management)

Responsibilities:

• Managing clients Account to support IT services & Portfolio Management including management of project and program office. Provide day-to-day management of assigned SDMs, project managers to ensure the team is timely and accurately managing and communicating the value of our service/project offerings to Client; including work in progress, alignment of service description with service delivery, and proactive communication.
• Managing PMO and project managers to prioritize and implement projects according to the business transformation operating plan. Align operating plan to ensure resources needs are met as scheduled and manage via cross matrix method. Develop resource staffing strategy keeping budget and time & delivery on priority. Partnering with HR to balance resource capacity. Provide timely and accurate updates to all business units’ resource management related documents and procedure. Facilitate resource management meetings. Establish guidelines for the management of core and non-core capabilities, talent gaps, surpluses, and forecasting of turnover and promotions. Managing reporting and a score cards for business transformation. Responsible on plan for a reduced workforce due to project benefits. Monitor projected reductions and actual reductions in headcount resulting from the delivered capabilities
• Implement and improve business and support processes to allow the team to be successful. Communicate team efforts to senior leadership as well as communicate company direction to the team and champion cross functional initiatives. Identify Service improvement area and make CSIP recommendations by deploying Projects/Enhancement. Responsible to prepare ROM and proposal, defining budgets and allocate resource from offshore to delivery project on time and cost. Responsible to resolve any roadblock for the project / program delivery.
• Responsible for Configuration Management, Infrastructure, Provisioning, Code Deployment, Automated validation/testing, Monitoring and Alerting, Infrastructure as Code, Automation and standardization at every stage. Managing ITIL frame work to support clients operations. Work closely with the Development & operational team program managers / Director to identify business requirements, transform to technology solution, aligning and connect with business services and process.
• Responsible for four different business segments, including consulting services, Technology services, outsourcing services, local professional services. Define Architecture including Zach man Framework, bubble chart/Venn diagram, NIST Enterprise Architecture, TISAF, FEAF and TEAF. TAFIM, JTA, JTAA, TOGAF C4ISR
• Mentoring delivery team in the use of Agile and development approaches to meet adhoc requirements. Responsible to justify budget and resource requirements to end clients. Managing or leading agile engagements in a distributed agile environment such as on-site / off-shore model as needed. Majority time offshore model has been deployed to meet client’s projects/programs. Using various methodology Agile, Waterfall, Kanban, Critical Path Method (CPM), Critical Chain Project Management (CCPM) Six Sigma, Scrum, PRINCE2, RUP
• Responsible to manage project change management, portfolio risk management, project communications management and organization change management. I was r esponsible to transit all the all the application (68 applications) to Cap Gemini during the transit period. Knowledge transfer and take over application functionally to consultant and offshore SDM. Applied methodologies surrounding Change and Problem Management, Vendor Management and CMDB creation and maintenance. Managing weekly project change control board, regular communications to stakeholders, risk assessments and mitigation sessions for portfolio.
• Working closely with Business partners, “C” and “V” level resource to align portfolio management including technology services, consulting service and operational management with the clients. Work with sales team and delivery business demand at the time of proposal preparation and help sales team to prepare presentation to meet solution via product and service solutions. Responsible for the quality gate approval before rolling any product to the production environment.
• Assist the Product Owner in building the backlog, prioritizing, and grooming it. Work directly with the Program Manager, Delivery Manager, and product Owner to identify and resolve issues and risks, and recommend mitigation strategies to complete all the work within the backlog & future rollouts. Draw risk & mitigation assumption to present preventive action for the client. Responsible to maintain SLA’s and OLA’s as per Cap Gemini’s standard definition for the end clients. Responsible to provide thought leadership in offering development through strategic thinking, innovation, and methodology improvement in program and IT service area - partnering with infrastructure, operations, enterprise & solution architecture teams within Clients group.

Confidential

Manager (Project & Applications)

Responsibilities:

• Managing operations of Applications and Infrastructure transition to external vendor after vendor analysis (considering Developed Program/Project Worked closely with project teams on committing deliverables, tracks and reports on work stream deliverables across all areas being transitioned (From SMITH to Capgemini). Identifies, mitigates and manages risks during service transitions.
• Managed to master project/program plan reporting for multiple application transition projects in progress.
• Provides management with weekly/monthly report status reporting and highlights items for escalation/Risk/mile stone/baseline report.
• Responsible for successful service transitions/transformation from identifying resource requirements, timelines and deliverables, through planning, deployment, and sign-off upon project completion of the transition.
• Management standards - Defined ITIL operations - Policy and Strategies to meet SLA’s standards.
• This includes Identify and define the customer's needs, Provide a framework for understanding, Simplify complex issues, Reduce areas of conflict, Encourage dialog in the event of disputes, Eliminate unrealistic expectations, Provide an image of the Service Level Management processes as it relates to the Service Delivery processes.
• Provides leadership for short and long-range planning of technology initiatives - add/update and maintained IT Roadmap and responsible for Enterprise Architect.
• Managing business demand and delivery of functionalities and process mapping for finals, I was on the advisory committee and provided direction to IT division to achieve effective, productive and quality standard solution to business requirements.
• Managed six Sigma projects and deployed multiple project life cycle while working with SMITH.
• I was responsible to deploy Agile and Lean based process improvements in SMITH organization as project management for the improvement effort.
• Used Agile methodologies (Scrum, Kanban, and Lean) also played active role to conduct role agile training for the development and project managers.
• Delivered CRM for Americas by scaling Agile and guide SMITH on the right path for Scaled Agile adoption and maturity to meet ROI.
• I have collaborated and partnered with infrastructure, operations, and enterprise & solution architecture teams.
• Actively adopted agile testing and engineering practices, manage re-engineering process at enterprise wide solution to earn & save soft and hard saving.
• Manage to deploy successfully problem solving and analyzing global scale distributed systems and critical production service environments.
• Worked closely with product management and development team, use agile methodologies to plan, design, and implement of CRM, including integration of open source technologies.
• Deployed Lean based process improvements in a large organization for Inventory Management, Product Marketing (Trade shows to Order booking).
• Extensively used Program Evaluation Review Technique (PERT) and Gantt Charts tools

Vice President - Consulting Practices

Responsibilities:

• Manage consulting service business to delivery service, product solution with the standardize and centralize the Information Technology environments while ensuring corporate standards and strategies are fulfilled.
• Managed and directed IT staff and outside resources for projects and on-going support of IT services to the business, while balancing the overall business demand. Hire, train, retain, and assess/evaluate all IT staff. Responsible for developing an organization with appropriate skills and knowledge to meet business requirements.
• Provided IT services to the business with clear cost accountability and target setting.
• Developed and managed IT strategy, plans, budget, and chargeback of IT services to business. Identified business systems and IT opportunities which align with business objectives and strategies.
• Evaluated business processes, systems or technology changes that involve internal or external processes.

Director PMO

Responsibilities:

• I was responsible for corporate strategies, projects management and support staffing.
• Manage program and strategic alignment of capital projects with the program strategy, supporting business cases and organization-wide high-level project plans.
• Managed stakeholder demand management of new projects within the governance Process.
• Implemented SAP/MFGPRO/Oracle including integration and up-grades, provided advisory and implementation services to address manufacturing, financial, human resources, customer relationship management, supply chain, and other business needs throughout the enterprise with the full suite of SAP products, responsible for application security encompasses measures taken throughout the application's life-cycle to prevent exceptions in the security policy of an application.
• Applied Information Security Components including the CIA (Confidentiality, integrity and availability), decomposed in three main portions, hardware, software and communications with the purpose to identify and apply information security industry standards, as mechanisms of protection and prevention, at three levels or layers (physical, personal and organizational

Confidential

Senior Project Manager

Responsibilities:

• I was responsible for the implementation of business application for the various clients in India, Germany & Singapore.
• I was assigned Gujarat (West of India) region for the Implementation of ERP/business applications in various domains including Textile,
• Micro machine, & Plastic modeling machinery industries. I have implemented MFGPRO (ERP) for various sites. Deployed all the modules implemented - Financial, Manufacturing and Distribution.
• I was appointed as IT Infrastructure controller for Gujarat region and my role was to manage Network and EDI technology for different clients.
• I was responsible for Sales and Marketing for Gujarat region - ERP product sales, marketing, implementation and project management.
• Developed Work Breakdown Structures and Integration plan for various projects.
• A development Plan document that summarizes the project goals and the major activities across the different functional groups for the internal customers.
• Managed deployment of program for 7,500 users, 82 professional and budget up to $ 3 M.