SUMMARY:

• Senior - level Information Technology Leader with a unique combination of leadership, business, and technical expertise. Dynamic IT Lead with a reputation built on delivery and execution. Over 15 years of proven experience in software development, management of large application development organizations and project leadership for various verticals including E-Commerce, Manufacturing, Government, Banking and Insurance domain.
• Having over 10 years of Project management experience with full life cycles. Diverse experiences with foreign clients in both production & application development and project/Business analyst services.
• Having good knowledge in Agile, Scrum, ITIL & PMP processes and methodologies.
• Having sound experience in Web based applications and products development from Start to end.
• Expertise in working with clients worldwide (US, EMEA & AP) and capable in managing client interaction, customer handling, managing user escalation, negotiating for results, conflict resolution.
• Managed and leveraged teams with diverse talents / experience and aligned them to be in line with business requirement to deliver tasks at its best.
• Certified in Agile Scrum Foundation and ITIL foundation.

TECHNICAL SKILLS:

• .Net, Java, J2EE, Web Services, Eclipse IDE, Java Script, Servlets, JSP, PHP, Ajax, JQuery, Angular JS, JSON, XML, HTML5, CSS3, MS IIS, Visual Basic, MS SQL, Oracle, My SQL, Borland Star Team, Share Point, Adobe Flash, MAXIMO, Adobe Photoshop, Tomcat, Weblogic, Websphere.
• MS Project Schedule 2007, 2010 & 2013, MS Office Suit, MS Visual Source Safe, Crystal Reports, Service Manager, PCI.
• Windows 2008/ 2003 Server/Enterprise edition, LINUX and UNIX.
• Excellent in Project management methodologies, planning, and tools (Quality Centre, MS Project/office, Invoicing and Dispatch)
• Have good exposure in preparing RFI/RFP and SOW’s
• Experience in managing teams including onsite & offshore resources
• Experience working and handling high visibility and complex projects
• Excellent interpersonal, collaboration, and problem solving skills
• Excellent in managing, mentoring, and coaching team members
• Good understanding of Quality management practices

PROFESSIONAL EXPERIENCE:

Confidential, KS

Senior Project Manager

Responsibilities:

• Managed multiple projects simultaneously, with teams at different geographical locations.
• Preparation of RFP and getting budget approval from Stakeholders for upgrade/enhancement projects.
• Developing and maintaining project schedule with budget, risks, issues, tasks and milestones till the project closure and update the status to all stake holders and senior management with detailed dashboard.
• Managed all CR’s which are tracked daily, monthly progress are provide to all the stake holders on milestone completion and progress, milestone deliverables are linked with SLA.
• Creating weekly/Monthly status reports about all the Change request and service requests, work in progress and completion milestone dates for projects.
• Managed project team members and resolved issues by delivering the facts and keeping the team focused on the objectives and success criteria.
• Negotiated and resolved issues as they arose across areas of the project and where they impact on other activities, systems and projects.
• Having rich experience in managing offshore & onshore teams for development, maintenance and support projects.
• Maintained all the project documents in SharePoint server, starting from Scope, charter, estimates, budget plans and approval, project schedules, including minutes, status, resource allocation, technical and business requirements and agendas.
• Communicating technical issues, impact, and risk mitigation strategies in business terminology to the senior management and stake holder who are non - technical and acting as a bride to gap the differences.
• Managed Incident, Problem, Change management, Release and Service Desk functionality, including critical alert management.
• Instrumental in coordinating requirements gathering sessions with end users, translating business needs into technical specifications, and communicating with stakeholders.
• Managed Sprint/Patch builds and deployments in QA/UAT/Prod environments.
• Coordinate with the development team and support them to implement the solutions for the defects.
• Managed code reviews, design discussions, and internal demo reviews.
• Managed team to Track product support tickets and ensure SLAs are met.
• Administer the project meetings including preparation, execution and timely documentation of results.
• Managed necessary artifacts to support corporate audit findings.
• Followed both Agile and Waterfall practices across different projects.

Confidential, UK

Project Management office

Responsibilities:

• Preparation of the initial project development, starting from scope, charter, cost model, resource planning and getting the sow sign off.
• Build cost model from the baseline project schedule. Risks are also identified and casted and built into cost model. Baseline costs used in the project tracking reports. Participate in weekly, monthly metrics report and analysis discussion with clients. Track corrective actions.
• Prepared initial project schedule, manage resource allocation/leveling and baseline the project. Develop of estimation package and convert WBS to lower level executable tasks. Track and manage key milestone tasks to present the weekly reports.
• Monitor the Program financials and also the projects financials burn rate.
• Identified and document key assumptions, issue/ risks in the Organization’s risk tracking tool (Cosford). Usage of ABCD risk management Methodology for risk tracking and control. Monthly review of project and programme risks
• Prepared and maintaining the regular quality standard checks and keep the audit documents in place for each phase of the audit.
• Initiated and Plan Project / Execute Plan Project auditing & Close down audit for the Project with Lessons learned.
• Planning forecast and budget allocation for the project and providing weekly finance utilization reports and other management activities.

Confidential, BLOOMINGTON, IL

PROJECT MANAGER

Responsibilities:

• Responsibilities Coordinating with the client and managing the onsite and offshore team to help them fix the defects on time. Provide the requested services for the client and coordinate with them for release and implementation.
• Managing team’s day to day activities (People care, Shift allocation and leave management).
• Planning forecast and budget allocated for the project and providing weekly finance utilization reports and other management activities.
• Supervising the teams daily activities (like monitoring the database modification, identifying and solving production issues).
• Coordinating with the offshore team to help them fix the defects on time. Provide the requested services for the client and coordinate with them for release and implementation. Perform the daily activities (Managing schedules, identifying and solving production issues). Provide support and maintenance. Coordinate project management activities across Onsite and Best Shore team.
• Managed project team members and resolved issues by delivering the facts and keeping the team focused on the objectives and success criteria.
• Managed code reviews, design discussions, and internal demo reviews.
• Track product support tickets and ensure SLAs are met.
• Managed Team size of 7 to 18 members.
• Followed both Agile and Waterfall practices across different projects.

Confidential, AUSTRALIA

TECHNICAL PROJECT MANAGER

Responsibilities:

• Involved in preparation of Estimates for Change Requests. Design, Development and Implementation of Change Requests. Monitoring the Production Server and implementing the changes. Resolving production support cases within SLA timelines. Backup Project Manager Tasks.
• Managed Incident, Problem, Change management, Release and Service Desk functionality, including critical alert management.
• Instrumental in coordinating requirements gathering sessions with end users, translating business needs into technical specifications, and communicating with stakeholders.
• Managed code reviews, design discussions, and internal demo reviews.
• Tracked product support tickets and ensure SLAs are met.
• Performed Internal and External project audits.
• Payment Card Industry (PCI) Compliance.