SUMMARY:

• I am a CISSP, PMP and ITIL Certified Project Manager with 20+ years of working in the Financial, Manufacturing and Ecommerce retail experience.
• I have a technical background, including systems engineering, systems support, security and a variety of other technical platforms.
• I have a proven record of accomplishment of managing large - scale projects, delivering on time and under budget.
• He has direct hands on experience leading Active Directory migrations and other end projects.

PROFESSIONAL EXPERIENCE:

Confidential, Clayton, MO

Project Manager

Responsibilities:

• Primary point of communication between the Infrastructure/Production team and the client,
• Product knowledge requirements
• Responsible for accomplishing project goals by defining attainable objectives, creating the project schedule and responsibilities, and managing all aspects of scope, time and cost.
• Active Directory 365 Azure Cloud project Enterprise wide
• BIG-IP Access Policy Manager
• Exchange 365 rollout to Alabama location with St. Louis
• Skype Business Conferencing
• Birmingham RFP/ Data Center
• Network on Demand
• Confidential (VPN usage of personal devices)
• SAP IT projects/programs successfully rolled out SAP to all Alabama locations.
• Deployed SAP software development, coding, with ASAP methodology which included providing technical oversight and monitoring over the technical design, architecture, software development of the SAP system as part of the PMO

Confidential, St. Louis, MO

Senior Project Manager

Responsibilities:

• Responsible for planning, directing, coordinating, and monitoring activities of multiple project teams involved in the analysis, design, development, and implementation of IT initiatives.
• Leads the definition of project scope, goals, objectives, and strategies; identifies required skills and resources for project teams; develops detailed work plans, and provides project status.
• Conducts interim and post-project reviews and conducts quality assurance audits.
• Hold weekly or bi-weekly meeting to keep sponsor and stakeholder informed of progress of projects.
• Monitor Milestone report for management to review progress of projects.
• Provide technical input when need to support each group on their projects.
• Initiated Change control tickets for requested upgrade to servers and network units.

Confidential, Columbia, MO

Project Manager/Security Analyst

Responsibilities:

• Performed application and technology design reviews, requirements analysis, security testing oversight, risk remediation planning, and security project management.
• Setup RSA tokens for customer requesting remote setup for users.
• Monitor RSA accounts request and report audit using APM.
• Provide and track change control request and SLA ticket monitor.
• Provided technical guidance and expertise in the areas of secure application development, security architecture risk management and assessment, security policies and standards, security architectures and implementations.
• Reported to IT Security Director.
• Worked with Confidential /Remedy for tracking of internal tickets and review SLA.
• Handel high level tickets and determine risk if applicable. Review and submit risk assessment for vendor sites and perform root cause analysis if needed.
• Perform Confidential standards check for security and document results for upper management if requested.
• Well-known WITH CRM packages such as Act Co-ordimax, GoldMine, Legrand CRM.
• Project Manager (Agile) and support LEAN Tech with the methodology/LEAN Sig Sigma subscribed by Confidential .
• Provided and monitored 4 major Citrix Farms both Prod and Dev environment using Edge software support for any issues to ensure 99% SLA up time.
• Ability to penetrate accounts and represent the broader Oracle value proposition as well as specific CRM-based value and capability messaging.
• Navigated and developed workflow of POOL and distribute work according workload of Engineers. Monitor and track CIRATS and APAR for change management and apply ITIL v3 process.
• Customer-facing role.
• Business Process Improvement.
• Documented skill sets of POOL to define work load assignments for Rhythm, Blues and Jazz engineers.
• Worked with (Maximo integration along with Confidential and Confidential for ticket tracking and asset mgmt.
• Confidential Security Standards compliance.

Confidential, Columbia, MO

System Administrator

Responsibilities:

• Managed computer operation scheduling, backup, storage and retrieval functions.
• Maintained and implemented the alarm security system as well as the internal office badges for department and building access for organization.
• Managed acquisitions and maintain inventory of computing equipment and supplies.
• Ensured standard information technologies methodologies and practices are followed as per company’s standards and procedures.
• System/Network Administrator. Architected, installed, configured infrastructure Support WebSphere 6.1 server, perform Disaster Recovery and document along with test twice yearly at SunGard site.
• Supervised Windows Servers, monitoring systems for Server Optimization Experience backing up servers to Symantec or like systems.
• Worked with CISCO Communications systems. Troubleshoot office applications, printers, workstations, servers, notebooks, smart devices, and communications peripherals.
• Participated in the development of documentation for information systems, processes and procedures.
• Assisted in the deployment of new systems, upgrading of existing systems, and daily administration and maintenance of systems.
• Reviewed reports of computer and peripheral equipment production, malfunctions and maintenance to determine costs and impact, and address problems.

Confidential, St. Louis, MO

IT Network Manager

Responsibilities:

• Worked with department on Confidential Security Standards.
• Identified and troubleshoots Oracle CRM Platform Production and non-Production issues.
• Developed, analyzed and maintained tools that support and automate processes for Siebel CRM and Dot Net software product release.
• Maintained and upgraded internal computer software systems used for designing, developing and testing CRM products.
• Conducted weekly meetings with all of the PM’s that were responsible to implementing these changes and prepared a monthly report to the board on our progress.
• Provided consulting services to C-level executive leadership for medium-to-large commercial and government organizations on networking and security “Best of Industry” architecture.
• Analyzed, acquired, installed, modified and supported Oracle CRM System related software and tools.
• Established and implemented system security designs in hardware, software, and data.
• Worked on Confidential to develop CI listing and Track IT/ Confidential for Asset Mgmt.
• Experience in SAP SD & MM Functional configuration, debugging, resolving and proposing new features or improvements to existing business processes.

Confidential, Columbia, MO

Sr. IT Manager

Responsibilities:

• Day to Day management and support of our SAP Sandbox, Development, Quality and Production environments.
• Setup and configured several POS systems (30) throughout the United States.
• Primary role is to provide top-level network management, support, security, troubleshooting and guidance for a 13+ site WAN comprised of 40+ servers, Lotus Notes, 500+ clients in a Windows 2003 Active Directory domain and a Citrix Metaframe farm spanning multiple data centers.
• Global presence which encompasses Hong Kong and Europe. Experience with internal controls using Sarbanes Oxley procedures.
• Managed project for Confidential to Active Directory migration.
• Worked with LDAP protocol for AD.
• Used Active Directory user management utilities included with DSRAZOR for Windows accounts.
• Changed the Home Directory or Manager for a user.
• Changed the profile path for a user.
• Created users or contacts from a Template.
• Created users with Required Attributes being entered before creating the user.
• Deleted a user account plus the Home Directory and Exchange Mailbox.
• Imported and/or updated Active Directory users, group and computer data.
• Imported Active Directory Password to new or existing accounts.
• Imported Computers, Groups and Users + Attributes from CSV File (using script automation).
• Imported Users with Group Membership.
• Moved Active Directory objects to a new container.
• Reset passwords in bulk.
• Removed the SID history.
• Updated the department name (or other field) for everyone in the department at the same time.
• Management of load balanced Citrix Farm consisting of three (3) servers, in multiple data centers, servicing the branch and back office WAN.
• Unix Solaris 9.0 for development of our Web E-Commerce.
• Disaster recovery, backup & restores, server configuration management, imaging & training.
• Windows 2000 & 2003 Active Directory, Group Policy & Security implementation, support and troubleshooting for a domain consisting 40+ domain controllers, member servers & client desktop computers.
• Defined standards, creating technical documentation and drawings enterprise wide.
• Worked to develop change controls and SOX instructions/ Confidential Security Standards.
• Training of first and second level support technicians.
• Experience in SAP SD & MM Functional configuration, debugging, resolving and proposing new features or improvements to existing business processes.
• Used AD “Support Tools “in the \Support\Tools folder to monitor accounts or move objects.
• Designed AD Forest and imported Netware accounts into newly created Tree structure.

Confidential, St. Louis, MO

Lead Network Engineer

Responsibilities:

• As Network Analyst, my primary role was to provide WAN & enterprise network support, troubleshooting, design, security, and project management expertise to an infrastructure comprised primarily of Cisco, Microsoft & Computer Associates software, e-mail & network services on Cisco, Compaq, HP & Toshiba hardware. Assist in delivery of high quality solutions to clients in response to specific business requirements. Develops technical skills and absorbs professional knowledge quickly. Performed assigned technical tasks including study, analysis, programming, product installation. Utilize SAP MM/WM has specific product, technology, or industry-related specialized skills and works with proposals, requirements, designs, implementations and production projects/engagements. Uses AD tools to analyze and implement portions of AD account along with adding and monitoring right to folders and OUs.
• Project Management and/or Technical Lead accomplishments include:
• Experience in the Supply Chain environment for a Medical Device company.
• SAP R3 MM admin and support CRM/ERP ABAP programming.
• Designed, configured & implemented a Frame Relay WAN solution for 60+ remote offices using Cisco routers, switches & CSU/DSU with fault tolerance using dual, alternating PVC's and ISDN demand dial routing. $3 million project.
• Project management / Technical lead / onsite support: Conversion & migrations of infrastructure environments for 3 large company acquisitions over a 4 years period.
• Worked with LDAP protocol for AD.
• Designed & built servers & security for an Intranet web site using Microsoft 2000 Advanced Server, IIS 5 in a NLB farm with Component services, NT4 - IIS 4 & MTS, SQL 7, and LDAP with Site Server. $1,000,000+ project.
• Experience in SAP SD & MM Functional configuration, debugging, resolving and proposing new features or improvements to existing business processes.