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Program / Project Manager Resume

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SUMMARY:

A seasoned global IT Project Manager/Consultant with demonstrated success in the areas of project/program management, business analysis, operations, processes, metrics and communications. Among my abilities are strategic forecasting, client implementations, gathering requirements, and management of projects and people. I am self - motivated and flexible working with cross-functional and remote teams effectively.

TECHNICAL SKILLS:

  • Aldea
  • ITIL Process Suite V2 & V3
  • Behavioral Interviewing
  • Jira
  • Confidential FootPrints
  • Jupiter eTOM
  • Lean Six Sigma
  • MS Office
  • Process Mapping
  • Quality Center
  • NGOSS
  • Project Management
  • Requirements Determination
  • P & L Financials
  • QMS Framework
  • Requirement Gathering
  • Peregrine AC / SC
  • QMS Internal Auditing
  • SharePoint

PROFESSIONAL EXPERIENCE:

Confidential

Program / Project Manager

Responsibilities:

  • Manage the Agile lifecycle of 6 projects from beginning to end, requirements to product release including scope, development, prioritization, implementation, system testing, user acceptance testing and deployment
  • Define, document and articulate 271 technical and functional requirements for new product and major enhancements and work closely with the technology and operations teams to determine detailed plans for product implementation, quality assurance and operations
  • Assist with tradeoff decisions between functionality, resources and schedules, deciding on the grouping into each release
  • Primary liaison between management and vendor, tracking hours of work for each release for each work order
  • Worked with business analysts and technical staff to analyze and diagnose at-risk projects, provide resolutions, and communicate the results back to the program

Confidential

Special Projects Executive Support and Program Manager

Responsibilities:

  • Created new development process that improved execution time from 3 months to 4 weeks
  • Responsible for tracking projects for 5 Managers and reporting issues, risks and time-lines to Executive Manager
  • Executed the SDLC & methodology practices within the Project/Program Management structure (initiate, plan, execute, control, and close)
  • Assist in the development and documentation of business requirements applying analysis and insights drawn from past experiences
  • Part of a team who developed and implemented cost-effective processes and open source infrastructure to support objectives
  • Manage issues and risks including timely update of issue/risk logs, assisting in the development and documenting risk mitigation and issue resolution action plans, and providing status on issues/risks to Management

Confidential

Project Manager

Responsibilities:

  • Applied expertise in business process reengineering, process modeling, technical leadership, work direction, planning and coordination for all project related activities
  • Maintain continuous alignment of program scope and strategic business objectives by managing requirements and making recommendations in line with the University’s best interests
  • Ability to work with users and technical staff to analyze and diagnose reported problems, provide resolution, and communicate the results back to university executives, users, and technical staff
  • Identified and created business process flows, KPI’s, SLA’s and standards across all departments

Confidential

Process Migration Project Lead / Advanced Business Analyst

Responsibilities:

  • Manage Process Migration Project Plan for Eli Lilly account including several supporting Business Analyst resources
  • Selected as backup to the Lead Account Migration Manager authorized to make decisions and escalate issues and risks
  • Responsible for creating Test Cases, Traceability Matrix and handling issues for System Testing and UAT
  • Facilitate workshops for PMO and Tower Leads analyzing gaps, consulting process and resolving issues
  • Collaborate with Process Leads, Accounts and Stakeholders to research and elicit, analyze, validate and document process mappings, and to ensure that those mappings accurately reflect true testing needs for each Account
  • Utilize knowledge of the legacy EDS Service Delivery Architecture (SDA) and Confidential Standard Reference Architecture (SRA) to ensure successful like-for-like process on boarding onto SRA platform
  • Assists Process SMEs in Process presentations, process & tool comparisons and gap analysis, as needed

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