Customer Project Manager Resume Atlanta, Georgia - Hire IT People

SUMMARY:

Expert leader in the engineering field serving in the capacity of Project/Programs/Products and Service Management roles assisting telecommunications/IT companies with the life cycle management of key projects and overseeing projects to their completion.
Technical PM & Line management experience.
Equipped personnel with the tools needed to succeed in business through management, training, and development.
Effectively communicated with key stakeholders and management staff in order to develop and implement key reports.
Assisted with the financial metrics of projects during the rollout process and approved project budgets, forecasting, and resource requirements for the control and operation of costs.
Based on experience ready to work in telecom/IT environment as well in other service/product areas.

EXPERTISE AREA:

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Customer Project Manager

Responsibilities:

Effectively trained teams to manage projects throughout the entire life cycle process and worked with key stakeholders to ensure the projects were successful.
Assisted with multiple markets and oversaw over 1200 sites to work on multiple projects for the telecommunications industry.
Increased the overall awareness of the network through the successful implementation of the product launch.

Confidential

Rollout Manager / CPM

Responsibilities:

Improved the Return on Investment (ROI) without sacrificing or compromising the quality of the services / product.
Coordinated with key leaders in the senior management teams to develop key reports.
Analyzed and evaluated statistical data to identify areas of improvement in order to maximize the ROI.

Confidential

Head of the Access and Transport Department

Responsibilities:

Identified key trends in the market in order to improve upon business systems and processes.
Reduced the company’s expenses and assisted in cost - savings and efficiency objectives.

Confidential

Access and Transport System Integration and Support Manager

Responsibilities:

Delivered expert support as a Confidential Service Engineer to teams in Taiwan, Australia, the Netherlands, Greece, and Sweden.
Successfully led teams over a 2-month segment, while serving as the Technical Project Lead providing expert advice during the planning phases of the project in Russia for first Confidential start -up/demo system.
Managing troubleshooting (1st line support) team for UTRAN (2G/ Confidential, /BSC/RNC) and Transmission (PDH/SDH/MW/DWDM) systems.
Designed, developed, and implemented customer support systems for GSM and UMTS radio parts. Oversaw the entire Poland region and helped to streamline business processes in order to provide adequate support for the company.
Provided executive management, training, and development of multi-tiered teams to reach their highest potential in lieu of the company goals.