SUMMARY:

• Confidential has been a Program Director & Senior Project Manager with over 15 years of progressive consulting experience in Information Technology coupled with a strong background in Project Management, extensive Agile & Waterfall Software Development Life Cycle experience, working in a Scrum Product Development Framework, leading Business Process Re - Engineering efforts, along with facilitating Joint Application Design (JAD) sessions to meet large organizations tactical and strategic organizational goals.
• He has gained excellent experience while working in the following fields: Health Care, Education, Utilities, Manufacturing, State and Local government and Telecommunications. His strengths include being a certified Scrum Master, actively facilitating JAD facilitation sessions, project planning, holding daily scrum meetings, holding Sprint Review & Retrospective meetings, managing multiple concurrent projects, and developing documentation templates.
• His superior skill set has led him to be one of the top performers and experts in the Health Care, Education, Utilities, Local Government, State Government, Manufacturing, and Telecommunication industries.

TECHNICAL SKILLS:

Hardware: Desktop Computers, Laptops and Handheld Devices

Software: MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, MS Visio, Sharepoint, Clarity and Drupal

Database: Oracle, SQL Server, and MySQL

Programming Languages: Java, Objective C, C, C++, PHP, Visual Basic, Perl, and Java Script

Operating Systems: Linux, Unix, Windows 2000, Windows 7, Windows Vista, Windows, Android, and iOS

Healthcare Systems: Varian ARIA Medical Oncology EMR, GE MUSE Cardiology Information System, RL Solutions Risk Health Incident Reporting, Baxter s SIGMA Spectrum Infusion System, FujiFilm Synapse (PACS), Philips Radiology Information System (RIS), General Electric (GE) Centricity RIS, MedInformatix RIS, Intouch, Epic MyChart, Epic Ancillary Application Integration, General Electric IDX, Consumer Broker Online Portal (CBOP) (Insure Connect Quoting, InsureConnect Enrollment and Installation, and InsureConnect Rating), IFP Installation Automation (IIA), LDI, RTMS-FileXpress, SeeBeyond, and Softshare.

UC Academic Systems: Online Payroll/Personnel System (OLPPS), Payroll Processing System (PPS), and Automated Personal Action Form System.

Manufacturing System: Clarify (CRM)

Utilities Systems: CC&B/CorDaptix, CCMS, CISPLUS, GENESIS/SPL, CIS, ABS, MITSS and FAS

Telecommunication Systems: EDI, RMI, RM, CLEO and SORD

Local Government System: California Welfare Information Network (CalWIN)

PROFESSIONAL EXPERIENCE:

Confidential,Oakland, CA

PRINCIPAL

• Analyze new market approaches to tap into a 33.3 billion dollar personal care global market arena
• Performed market research to understand market requirements and initiative innovative product development
• Gathered detail functional requirements and perform requirement review sessions with the development team
• Proactively manage external offshore vendor relationships regarding all product design, application development and manufacturing aspects of the product line
• Research and refine an extensive range of personal care product trends that provided the avenue for a meaningful brand strategy
• Evaluated and performed an in-depth study of personal care product lines to assess opportunities for organic growth
• Oversaw all creative graphic design material, design concepts, and 3D concept models
• Develop web content, screen design, wireframes and application system flows utilizing MS Visio to provide a detail user story for the developers to leverage in the development phase of the project
• Wrote usability test scripts and performed usability testing, collected detail testing feedback and revised designs to the development team
• Responsible facilitating and managing weekly virtual meetings with external vendors overseas to determine project progress and status
• Highly successful in developing long term business relationships and thorough contracts which resulted in development and design cost containment. Responsible as the focal point for all contractual issues, modifications and/or project change requests

Environment: Linux Server, Redhat6, PHP, MySQL, CSS3, HTLM5, JQuery, Ajax, Microsoft Office Applications (Word, Excel, Visio, SharePoint, PowerPoint, Project, Outlook, Lync)

Confidential,Vancouver,WA

SENIOR PROJECT MANAGER (CONSULTANT)

• Responsible for overseeing and managing two large scale hardware/software installation and configuration for separate data migration and consolidation projects for ARIA Medical Oncology EMR and MUSE Cardiology Enterprise platforms. This consisted of setting up CCS, Image, IEM, Citrix, Database, Application, MS SQL servers and installation of MUSE and ARIA vendor applications.
• Led dual Epic system integration efforts of both MUSE and ARIA enterprise applications, which also included successful integration, conversion and interface testing
• Responsible for reestablishing a stronger business alliance between Confidential (PH), Oregon Imaging Center and Radiology Associates PC (RAPC), which comprised of a data migration of PH GE PACS/RIS System (Centricity Imagecast) Images and Orders/Billing information to a Philips PACS/ Medinformatics RIS; so that this information could be administered by RAPC as the Electronic Health Integration provider
• Hand selected to manage and take over a consistently RED Joint Venture project, which the PM was released of duty. The project lack leadership, direction, execution of deliverables, no project artifacts, no vendor accountability, along with the project team was having 6 one hour meetings a week with little to no progress being made. Within 10 business days I was able to consolidate all of these meetings into 1 one hour meeting a week that would typically ended in 30 minutes and officially turned the project green within that timeframe. One of the Project Sponsors soon after sent the following email to myself and the executive leaders, “Thank you for expertly manning this Imaging Project ship in these very rocky waters we are traversing. Your project leadership and communication skills are impressive. I appreciate your calm demeanor and tenacity to keep us all moving in the right direction.”
• Manage consecutively 5 project teams with over 100 project team members
• Vendor management which included negotiating contract terms, conditions, modifications, while working with project sponsors and key stakeholders to insure the requirements are met and the project was under budget
• Facilitate and build long term vendor relationships, along with create external partnerships and work internally with senior executives to meet the strategic goals of the organization (e.g. General Electric, Varian, Epic, Baxter, RL Solutions, InTouch, Cisco, etc.)
• Responsible for spearheading and working with senior level executives to creating a Digital Health Strategic Roadmap and Plan with key deliverables.
• Responsible for sphere heading and driving the Digital Health Steering Committee discussions around rolling out a portfolio of digital health strategies within Confidential to meet the current market demands
• Developed a Digital Health Product Strategy Project Scoring Matrix that was utilized in identifying the organizational areas of focus related to Digital Health Initiatives
• Responsible for working with the senior executive leadership team on identifying Confidential vision statement , organizational goals along with identification of Market Demand, Economic Feasibility, Organizational Alignment Goals and Operational Feasibility
• In charge of developing an executive level summary of Digital health product initiatives that cover, Virtual Care, Virtual Home Appointments, Medical Compliance Tools, eVisits, Home/Remote Monitoring tools, Online Care Coaching, and Virtual Specialty Clinics
• In charge of working with InTouch on improving the RP-LITE and end to end installation process. The new installation process created a seamless transparent installation procedure which allowed immediate use of the RP-LITE solution once installed
• Oversaw and manage the SurePACS Server implementation, which directly led to 5 separate Medical Centers being able to remotely access imaging studies which directly resulted in the expansion of the TeleStroke program

Environment: Enterprises Systems - Varian ARIA Radiation Oncology EMR, GE MUSE Cardiology Information System, Baxter SIGMA Spectrum Infusion System and Epic. Cisco UC5 BD200, VMWare vSphere, M3 Blades, CCS, Image, IEM, Citrix, Application, Database MS SQL Servers Microsoft Office Applications (Word, Excel, Visio, SharePoint, PowerPoint, Project, Outlook, Clarity, Lync)

Confidential,Sacramento,CA

CONSULTING PROGRAM DIRECTOR

• Directly responsible for successfully implementing over 6 Major Projects (Open Scheduling, Online Enrollment, Online Bill Payment, Epic 2010 Release, Sutter Community Connect, Health Maintenance Auto Pend), and over 381 Change Requests that benefited a 766,00 patient & 1700 clinician population
• Managed, mentored, hired, retained and created a high performing agile project team along with consecutively negotiating continuing long-term profitable engagement contracts
• Responsible for implementing the framework to build all future projects. The framework is supported by templates and processes that will allowed the team to consistently implement iterative sprint cycles
• Created the Strategic and Tactical blueprint/vision which allowed the organization to continually exceed organizational goals and objectives
• Successfully managed an offshore senior technical team in Beijing, China and stateside business project team for Epic MyChart Web Interface Enhancements. Project team consisted of Sr. Technical Architect, Sr. Project Lead, Sr. Engineers, Sr. QA Engineer, Technical & Business Analysts, Implementation Manager, Online Services Manager, Customer Support Manager, and key stakeholders
• Implemented Agile Development Sprint cycles utilizing Scrum methodologies with an offshore project team, including virtual scrum meetings, managing product, release, and defect backlogs, which allows the development team to successfully deliver Sprint packages ahead of schedule. Facilitated Sprint Review Meetings and Retrospectives with project sponsors, key stakeholders and project team, which improved future sprint cycles
• Traveled to Beijing, China (Zhongguancun Software Park) to work with the offshore technical team, hold strategic planning sessions, and performed client relationship building activities
• Developed User Stories and Test Case templates, which improved the overall success of the project and created project transparency in the requirements gathering process. Provided clear direction to junior business analyst which directly resulted in providing superior user stories for the development team
• Detail oriented in providing a project management library of document templates, supporting overall clarity around key deliverable goals. Extensive use of SharePoint to manage project library of documents.
• Facilitated User Stories/Requirements gathering sessions, technical design/architecture meetings, and Environment Setup/ Security approval
• Responsible for holding a Risk Management Workshops which identified a large number of project risks, which allowed for the creation of Mitigation and Contingency plans to minimize and contain project risks
• Successfully instituted advance project management approaches to remove project barriers around VPN Access, Environment Setup, IT Security approval, defined Network Operations processes, and Resource Constraints
• Key negotiator in exploring the expanse of the overall role of the existing project team to develop a Proof of Concept Technical Architecture around Redesigning Epics MyChart functionality utilizing datatiles
• Developed Lessons Learned survey to leverage past project successes to be instrumental in improving the overall project life cycle

Environment: Epic MyChart, Microsoft Office Applications (Word, Excel, Visio, PowerPoint, Project, Outlook), SharePoint, classic ASP/VB Script, COM, .NET 4.0, CSS, JavaScript, JQuery, Notepad++, TortoiseSVN, CommittMonitor, Java, Web Services, .NET MVC, J2EE, MySQL and TrustCommerce

Confidential,San Francisco,CA

SENIOR PORTFOLIO PROJECT MANAGER (CONSULTANT)

• Responsible for managing 5 Telemedicine Portfolio projects simultaneously along with a Web Services, Application, and Server Migration project and initiated a project for an Automated Personnel System for the School of Medicine. Utilizing both an Agile and Waterfall project management approaches to successfully reach identified milestones and deliverables
• Led the overall software development effort of Young Adult Family Center Online Therapeutic Telemedicine platform using Salesforce Force.com and Chatter Collaboration Cloud to develop a HIPPA Complainant secure content management and content delivery system. This application is integrated with Aboolla, a CMS that delivers documents, x-rays, video, patient records, coupled with an integrated multimedia messaging application utilizing Chatter, a secure video conferencing application that delivers patient education and allows patients and physicians to communicate
• Managed the design and content creation of a website that targeted young adults to ask health questions and get vetted expert advice utilizing Q&A, articles and videos. Provide strong project leadership skills to a project team that has no professional project experience. Identified project scope, objectives, constraints, key project dependencies, milestones, and tracking, facilitated weekly project meetings, identified issues, risks, and project schedule along with managing and directing the activities of business analysts, videographer, student interns, and clinicians. Along with ensure web content was designed and created for the launch of the site
• Creation of As-Is and To-Be business process diagrams of the web content creation process, developed project organization charts, weekly and monthly status reports, and project roles and responsibility matrix
• Key contributor and responsible for strategic planning in developing UCSF Telemedicine and mHealth Division
• Facilitated and documented detail business requirements of 5 clinical areas along with the development of a Clinical Pathway for providing improved health care results utilizing a cognitive behavioral change model, which directly led to the initial development of the first iPhone Mobile Application for Dialectical Behavior Therapy Treatment. This Mobile Application development was done using the Agile project management approach that delivered a working prototype demo in 3 weeks
• Seized the opportunity to be the first Project Manager in the nation to deliver the first online accredited college UC system course for Post-Traumatic Stress Disorder (PTSD) that was be delivered via University of California, San Diego to reduce stigma to PTSD and assist returning veterans in understanding stress biology factors, physiological development stages and how to integrate back into society. This course was multimedia approach utilizes film, imagery, real world activities, and academics to positively change veterans lives and provide college credit units for a degree
• All of these projects required very strong project management skills utilizing PMBOK approach of Initiation, Planning, Execution, Monitoring & Controlling and Project Completion to successfully get results in reaching project milestones
• Development of Scoping Statements, Project Charters, Roles and Responsibilities Matrix, Project Organizational Charts, Communication Matrix, Organizational Change Management Plan, Risk Management Planning, MS Project Plans, Resource Assessments, UAT Test along with meeting with Senior Management, Project Sponsors and Executives to keep them abreast of project progress and challenges
• Created strong relationships with the UCSF Security and Compliance Division and was directly responsible for the creation of the first vendor UCSF Security and Compliance Checklist and Approval process for vendors to meet UCSF’s Security and Compliance protocol along with their HIPPA Standards
• Utilized SharePoint for document storage and management of project management documents and artifacts
• Worked with the Information Services Unit management staff to identify new Information Technology project opportunities and held strategy sessions to provide a higher quality of services to USCF Clinical Research Community

Environment: iOS & Android Platforms, Microsoft Office Applications (Word, Excel, Visio, PowerPoint, Project, Outlook), SharePoint, Salesforce, Force.com, Chatter, Objective-C, .NET, Java, SQL 2008, Linux, and Drupal

Confidential,Oakland,CA

SENIOR PROJECT MANAGER (CONSULTANT)

Responsibilities:

• Responsible for leading the effort of creating detailed business process improvement proposals for all 30 National Basketball Association (NBA) teams that outlined improving organization cash flow, reducing operational expenses along with laying the foundation for improving fan/consumer loyalty
• Managed overseas consulting staff in collecting research specific to NBA key performance indicators surrounding operating income, fan attendance, win-to-play cost ratios, along with analyzing each teams current state
• Defined project scope, managed issues log, created project schedule and successfully met key deliverable dates
• Performed in-depth analysis on each teams current financial state, U.S Census Bureau Statistics of fan demographics, corporate sponsorship standings, along with identifying specific NBA team issues surrounding television revenues, admissions standing, player salaries and future talent struggles
• Presented global sport industry trends around revenue generation, fan loyalty, corporate sponsorship and demographic trends to identify future opportunities. Providing a step by step solution to turning around realized financial losses and increase positive cash flow via food and concessions, admissions, television/radio, and ads/endorsements revenue generation
• Created relationships with outside print vendors to create finalized proposal proof, worked with graphic designer on presentation layout, color combinations and binding material of finalized proposals. Creatively created introspective attention getter marketing material to get top executive attention and response

Environment: Microsoft Office Applications (Word, Excel, Visio, PowerPoint, Project, Outlook)

Confidentia,Kansas City,Missouri

SENIOR PROJECT MANAGER (CONSULTANT)

Responsibilities:

• Instrumental in setting up key Agile/Scrum project management practices for a CISPlus Data Integration project utilizing an HP-UX/Oracle platform, as the result of Confidential and Light acquiring Aquila energy provider, which had an impact on 1.2 million utility accounts
• Core Team Lead responsible for an Application Development Team of 20 technical resources. The team is comprised of System Architects, Application Designers, Application Developers, Database Administrators, Data Mappers, and Migration Quality Assurance resources
• Instituted scrum project management processes to insure project success by creating daily scrum meetings, developing a product and sprint backlog of deliverables, which created consecutive product deliverable sprint successes
• Developed and successfully implemented project complexity matrices, global project issue and action logs, roles and responsibilities documentation, risk management assessment tools, detail MS project schedule, technical engagement processes, project health assessment studies, which directly resulted in positive project momentum
• Effectively opened up the lines of communication between IT organizations and the business community to identify project scope, project issues, and next steps to successfully meet key deliverable dates.
• Successfully readjusted the project scope and refine project objectives with over 80 key deliverables with a 24 month project schedule to 40 deliverables with a 9 month project schedule within a 24 hour period for Executive Steering Committee approval
• Reduced over 440 critical path issues to 29 low priority core issues within 30 business days, which resulted in a clear focused project direction
• Facilitated, set up, and assertively managed the following type of meetings: Architect/Designer meetings, Application Developer meetings, Integration Conversion meetings, and system database requirements sessions
• Created a comprehensive system architecture diagram which outlined the existing and future state of the Natural/Oracle Database environment
• Performed an independent risk assessment workshop that identified over 80 high impact risks, which in turn a risk mitigation and contingency plans were developed
• Integral key member of CISPlus Project Team Lead meetings that managed the end-to-end project life cycle
• Specialized in creating strong healthy project teams, resolving project frustrations, providing clarity to project scope, and developing risk mitigation strategies that reduced and/or eliminated project risks
• Worked with the business community in developing strong IT application rapport with key leaders throughout the organization

Envir onment: CISPlus, HP/UX Oracle, Solaris, Sun, Linux, SharePoint, Microsoft Office Applications (Word, Excel, Visio, Project, PowerPoint, Outlook)

Confidential,San Francisco,California

OVERSIGHT PROJECT MANAGER

• Responsible as the Oversight Project Manager for three application areas (Consumer Broker Online Portal—CBOP, IFP Installation Automation-IIA, and the eHealth System of Record) for Confidential California Producer Portal consisting of a project team with over 25 members utilizing an Agile software development approach
• Managing a multi-million dollar portfolio of technology projects for companywide strategic and mandated projects
• As the Oversight Project Manager for this project I was directly involved in the success of implementing changes to Confidential. These changes included the following: adding gender rating, new rating categories to existing rate tiers, updating regions, modifications to existing plan information, adding a member level smoking indicator, and changing the rate guarantee from 6 to 12 months
• The complexities of this project required the oversight of three IT project teams activities (Consumer Broker Online Portal (CBOP) - Connecture outside vendor, IIA Business Unit with IT component and eHealth Super Broker. This required creation and management of the following project management activities: Creating and maintaining an updated issue log and action item list, managed a multi-million dollar project budget, weekly and daily project team meetings, creation of the project charter, development of roles and responsibility matrices, hosting a Risk Management Workshop and development of risk management matrix, hosting a series of business requirement walkthroughs, continually having negotiations with the Project Owner and various sponsors, creation and management of interdependent project schedules, brief senior executive staff on project health, issues, and achievements, development of a Project Organizational Chart, creation of System Impact Matrix, and implement Resources Allocation methods to insure project success, design of business cases for Project Funding, developed Project Governance Documentation to insure specific organization areas signed of system functionality, managing a overarching coordinated testing effort team between the three IT areas with the successful implementation with no major bugs, held Walkthrough and Sign off of Testing Plan and Scripts, surveyed and hosted a Lessons Learned Findings and project Closure Documentation
• Instrumental in facilitating and managing a series of large Joint Application Design (JAD) sessions, which led to the identification and development of a detail functional decomposition, context, and business process swimlane diagrams
• Responsible for developing and managing various external party relationships ranging from Trading Partners to Vendors
• Oversaw the successful testing and implementation of the 834 EDI transactions along with insuring submitters meet HIPAA compliance standards. Improved the Automated Enrollment Success Rate of records processed from a 64.6% success rate in January 2006 to over an 81.1% success rate in January 2007. Increased the overall success of the process 16.5% by implementing automated procedures and improving business processes (developed standard job procedures, modified job tasks, escalation procedures, alter notifications of issues and resolution steps, took an active role in assuming responsibilities to increase the effectiveness the business unit
• Successfully used scrum methodology to improve the electronic enrollment process of EDI transaction 834 by using daily scrum meetings, sprint planning, product and sprint logs coupled with sprint review sessions to create an empowered project team
• Single handedly improved communication lines between internal and external business clients to reduce confusion and restore faith in the business with both project and operational capabilities to exceed our business client expectations
• Supervised and managed a team of analysts which included interviewing, hiring, training, planning, assigning/directing work, rewarding/counseling employees, addressing complaints, and resolving problems

Environment: Consumer Broker Online Portal (CBOP) (Insure Connect Quoting, InsureConnect Enrollment and Installation, and InsureConnect Rating), IFP Installation Automation (IIA), LDI, RTMS-FileXpress, SeeBeyond, Attachmate, AS400, Softshare, and Microsoft Office Applications (Word, Excel, Visio, Access, PowerPoint, Project, Outlook)

Confidential,Sacramento,California

SENIOR PROJECT MANAGER (CONSULTANT)

• Managed 9 successful project implementations simultaneously (Application Security, End-to-End Testing, User Acceptance Testing, Start-Up Activities, Transaction Sampling, Survival Guides, 1st 37 Days of Implementation, Learning Management System, and To-Be Processes), related to California Welfare Information Network (CalWIN)
• Developed project charters, schedules, and weekly executive status reports/updates
• Managed global project issues, performed risk management assessments, and provided leadership and direction to multiple implementation teams
• Instrumental in facilitating project meetings, requirements workshops, and deliverable identification sessions, risk analysis sessions, which directly resulted in keeping the project from missing major milestones and deliverable commitments
• Implemented PMBOK project management methodologies and principals to effectively manage multiple complex projects utilizing waterfall approach

Environment: CalWIN, Case Management System, MOBIUS, CDS/BLDM, Microsoft Office Applications (Word, Excel, Visio, PowerPoint, Project, Outlook)

Confidential,Sacramento,California

PROJECT MANAGER/TASK MANAGER (CONSULTANT)

• BPR methodologist responsible for baseline development of key deliverables, which included: Functional Decomposition Diagrams, Context Diagrams, Data Flow Diagrams, Swimlane Diagrams, Entity Dictionary, System Architecture Diagrams, Outcomes Analysis Documentation, and Training
• Heavy facilitation of in-depth business processes and key senior level consultant in JAD facilitation sessions
• Responsible for developing diagramming and documentation templates that allowed consulting analysts and staff to capture process and data information in JAD sessions
• Accountable for the development of key architecture modeling techniques that secured awarding of the State contract
• Created thorough, comprehensive business process improvement recommendations documentation that provide both automated & non-automated improvements, which allowed the client to capture real time improvements
• Specialized in managing and facilitating JAD sessions effectively with challenging and complex group dynamics
• Keen insight and understanding of global system architecture and system interfaces. Responsible for developing entity relationship diagram and initial data model of automated solutions for DOJ.

Environment: AIS, ACES, BSS, CAPR, CLAS, EHS, MIRS, USPS, PIP, Microsoft Office Applications (Word, Excel, Visio, PowerPoint, Project, Outlook)

Confidential,San Francisco,California

PROJECT MANAGER/SENIOR CONSULTANT

• Developed a new methodology for detail system business process documentation, which reduced system complexity and training document
• Created over 60-system business process re-engineering diagrams to enhance training efforts and reduce end user confusion over system functionality
• Managed and oversaw the development of over 54 training modules including project deliverable templates and standards, web based training, lab scenarios, which was delivered to over 4,500 end users
• Responsible for indentifying interdependencies between existing system architecture and the integration those applications into CC&B modules to insure a successful implementation
• Detail understanding of CC&B system architecture interfaces with daily business practices specifically relating to Payment Processing, Collections, Field Service, Billing, Meter Management and Field Services
• Led and facilitated various stakeholder and staff meetings which resulted in clear project deliverables, identified issues, and forward project direction to ensure the overall success of the project
• Developed system interface diagrams, swimlane diagrams, entity relationship diagrams, and system functionality matrices
• Key project liaison between business and technology group in developing future crucial business practices around the implementation of CC&B

Environment: CorDaptix, CC&B, CISPlus, FAS, ACS, LPN, Genesis, Microsoft Office Applications (Word, Excel, Visio, PowerPoint, Ms Project, Outlook) Release 3.0 & 4.0

Confidential,San Francisco,California

SENIOR MANAGEMENT CONSULTANT

• Developed environmental, behavioral, context, functional decomposition and data flow diagrams (DFDs) using various modeling techniques (including Yourdon methodology) with BPwin and Visio, including swimlane diagrams and process models
• Implemented system architecture vision, application principles, and architecture models for this multi-million dollar project
• Captured and maintained, using BPWin, detail external entities, process descriptions, process triggers, outputs, data stores, data flow names and definitions for the upload to Erwin
• Managed six subject areas (Billing, Budgets, Collections, Deposits, Field Orders, and Meter Management) using BPwin, resulting in the successful migration of data from multiple legacy systems to CorDaptix (also known as CC&B)
• Instrumental in developing Business Process Design (known as Business Process Re-Engineering) methodology which is key in the implementation process of CISPLUS system migration, which impacted 8.5 million meters and 6.5 million utility customers
• Led and facilitated multiple JAD session which resulted in clearly defining the project scope, boundaries and project requirements
• Create development of Object Oriented Analysis for the development of enter objects, interface objects, control objects, creating dependency relationships, and navigability of system functionality for CC&B
• Developed an in-depth and comprehensive reference manuals, matrices and process models for the Electronic Data Interface (EDI) protocol methods for transaction sets 810, 814, 820, 867 and 997

Environment: CISPlus, FAS, ACS, LPN, Genesis, Microsoft Office Applications (Word, Excel, Visio, PowerPoint, Project, Outlook)