SUMMARY:

• An experienced, hands on, project manager with 20 years’ experience I have come up through the ranks, starting my career as a mainframe programmer, through being a lead business analyst to ultimately leading complex technical and business modernization programs. I have broad experience leading and deploying technology, software, process modernization, organizational structure, and strategy initiatives. Projects and programs I have managed range from CRM deployments for Confidential clients to overseeing the design and execution of a $100 billion auction for a major federal agency to overseeing the response to a major advanced persistent threat (APT) for another agency.
• I have regularly worked at and briefed at the “C” level in both the private and public sectors.
• I pride myself on being a strong advocate for customers and stakeholders and leading the development of common sense solutions.
• My goal is to always provide maximum business value by providing useful products and services to the end user community on time, on budget and with a quality that exceeds their expectations.
• That this approach has worked is validated by the volume of organic growth I have achieved for my firms.

EXPERTISE AREA:

• Project Management & PMO Governance
• Operational Process Design & Management
• SDLC & Various Development Methodologies including Agile
• Business Process Engineering
• Team Development & Leadership
• Relationship Management
• Technical and Functional Solution Development
• Contract Management
• 3rd Party & Subcontractor Management

TECHNICAL SKILLS:

• COBOL/Mainframe/DB2
• Windows/Client Server/SQL & Oracle
• Java/XML/Apache/Linux
• Websphere/SOA
• Pivotal CRM (certified)
• Siebel (certified)
• Peoplesoft
• Epiphany (certified)
• SAP
• Sharepoint

PROFESSIONAL EXPERIENCE:

Confidential, Vienna, VA

Senior Program Manager

Responsibilities:

• Confidential purchased all of my contracts from Confidential .
• As part of the deal my employment was transferred.

Confidential, Vienna, VA

Senior Technical Program Manager

Responsibilities:

• As program manager I planned and monitored the activities of multiple functional and technical projects tied to the Incentive Auction from concept/R&D through deployment.
• Created the program PMO and its operational procedures.
• Performed all program management activities to include project planning, contract and subcontract management, P&L, scope management, program reporting, risk management.
• Created and managed the integrated Work Breakdown Structure ( Confidential ) and ensured the ability to maintain mutual accountability between teams.
• Managed a team of 30 top international developers and DBA’s working on four separate but integrated web based software products built using SOA, Oracle, Java and XML and hosted on Amazon EC2 that in turn integrate with RSA and Confidential CORES.
• Managed a team of top international Auction Experts that include Stanford economists and Math PhD’s and facilitated their development of the auction requirements and rules.
• Worked with senior Confidential leadership, to include the Chairman’s Office, to identify necessary changes to the auction requirements and bidding systems in response to congressional and industry feedback.
• Managed 29 substantial client change orders. I reviewed and negotiated the Confidential, created and negotiated pricing and where necessary wrote task orders for subcontractors.
• Confidential Enhanced Secure Network
• Stood up and set the operating procedures for the PMO in accordance with the contract requirements.
• Managed the integrated Confidential for the program that had to include negotiating the activities of 4 other contractors with them and their COTRs.
• Managed the contract and subcontracts.
• Acted as the primary interface with the CIO and Managing Director’s office.
• Oversaw all program management activities from reporting to scope, risk, and quality management.
• Acted as my own Quality Manager. Reviewed over 200 individual technical deliverables.

Confidential, Johnstown, PA

Sr. Project/Program Manager

Confidential

Responsibilities:

• Perform various strategic decision support analysis, including Cost /Benefit, functional and technical gap analysis, for USDA & USDA FS executive leadership as they settled on platforms and architectures.
• Lead architectural and functional analysis and review where we were able to reduce the overall cost of the program by millions of dollars and better align the program with the USDA/USDA FS enterprise architecture ( Confidential ).
• Analyze FAR, GAO &OMB policy changes for program impact and compliance.
• Oversee the maintenance and updating of functional requirements.
• Developed Statements of Work ( Confidential ) and Government Estimates for Confidential buys, Sole Source acquisitions, and interagency MOU’s and funds transfers.
• Assure contract compliance.
• Integrate vendor Confidential into program level Confidential and schedule
• Develop program Risk Management Plan
• Developed program Communications Plan
• Responsibility / Accountability ( Confidential ) Chart
• Oversee continuity and capacity planning
• Oversee test planning.
• Develop training strategy
• Prepared and delivered executive briefs & presentation for USDA senior leaders to include the Secretary of Agriculture
• Prepare Investment Review Board (IRB) & OMB 300 documentation.
• Prepared daylong seminar to provide a program impact presentation for all AQM leadership across the department.
• Provided a legislative brief to senatorial staff
• Developed and executed internal and external marketing plans
• Oversaw the configuration management of technical architecture, systems documentation, policy and training items
• Oversaw systems test planning and execution
• Developed training strategy and oversaw the development of the training curriculum and materials for all user groups
• Workforce Planning (process, metrics and technology)
• Oversaw the redesign and execution of the client communication process for the company resulting in better quality metrics and insight to corporate performance & ISO Compliance.
• Assisted in growing the Lean Six Sigma special interest group

Confidential, Herndon, VA

Capture/Proposal Manager

Responsibilities:

• Completed the Shipley training in Federal Capture Management
• Lead or participated in multiple black hat sessions and red teams.

Confidential, Falls Church, VA

Sr. Project Manager

Responsibilities:

• Identified the tactical initiatives required to execute strategic vision and developed the forward - looking strategy to execute the tactical initiatives.
• Redesigning the business processes across areas of practice.
• In parallel with the Confidential effort, was asked to step in to guide a team of consultants defining the operational framework and organizational structure for IT operations for Confidential , a multinational non-profit.
• Developed proposals for various federal and state level RFPs.

Confidential, Reston, VA

Project Manager

Responsibilities:

• Director of Testing & Configuration for the Deposit Insurance Reform project
• Test planning for and environment incorporating 140 + unique systems
• All test phases & test types
• Remediation planning
• Configuration planning
• Systems documentation
• Policy
• Training
• Supervised four other vendor firms, each with direct responsibility for different groups of Confidential systems
• Assisted the program manager and vendors with capacity planning
• Project Manager for Confidential project, a global, web based EMR initiative for the Confidential where I lead two types of initiatives.
• Site Survey - Lead teams of 5-10 technical resources in assessing the hospital and outlying clinics technical needs to implement Confidential . Personally meet with site command to educate them on the implementation process, prep them for the business challenges they will face and to assess the training needs of the staff.
• Site Implementation - Lead teams of 25-100 technical, business and training resources in deploying the necessary hardware, software and networking resources and providing training to the clinical and business staff of the military treatment facility. We provide up to 8 hours of classroom training and 8 hours of OJT for each individual. The largest site involved hands on operations for 2,000 end user devices and the training of 1,800 personnel. As the site project manager it was my responsibility to…
• Provide guidance to the facility command regarding how to deploy and how to adjust business processes using the new application
• Identify user request for changes (RFQ) and system issues and work with software vendor to execute and manage updates
• Oversee business process re-engineering in various clinics and back office functions

Confidential, Cape Coral, FL

Project Manager / Business Process Consultant

Responsibilities:

• Engaged by Confidential , a franchising investment firm, as a project manager to oversee the needs analysis, BPR, security and technical planning of a project to migrate 4 stove piped CRM apps to Confidential web enabled CRM platform. After a thorough analysis that took into account current and projected future costs, project risk and the direction of the business the project was shelved at my recommendation in favor of exploring the deployment of a unified and more robust application.
• As a follow on engagement, Confidential asked that I lead the planning and deployment of 2 portfolio company websites and 40 franchisee sites, each with contact management, dynamic content, performance measuring tools, scheduling, and mass mailing capability, worked with the legal department to create the appropriate disclaimers, terms of use and modifications to the franchisee contracts.
• Engaged by Confidential , a newly angel funded manufacturer of prefabricated homes made of composite materials, as a full service IT consultant to help the firm get its initial infrastructure and infrastructure planning started. I was hired by the CEO on a referral from a previous client to assist the company in planning its current technical needs and a scaling path based on their business plan. I oversaw the deployment of the initial infrastructure which included Confidential telephony, 60 desktops, 5 Confidential stations, 8 servers, fiber cabling, racks and APU. I developed the RFP’s, negotiated the contract terms including cost and service levels and the hiring of the initial corporate IT and MIS staff. I developed the backup and disaster recovery plan as well. The engagement ended upon the hiring of a permanent CIO.
• On a referral from the Office of the State Court Administrator, I was engaged as a consultant to lead the Confidential through an overhaul of the departments software development and MIS operation processes. I baselined the existing management processes and structures and lead the management team through developing new, leaner and more effective processes and procedures. I further assisted the management in creating a new organizational structure with associated job descriptions and defined skill sets. I then lead the staff and management through training in …
• SDLC - Spiral model and Rapid Application Development
• Use Case Development
• Requirements definition and requirements matrices
• Testing procedures
• Configuration Management
• Systems Documentation
• Developing and managing Work Breakdown Structures ( Confidential ) in MS Project
• Engaged by the as a Sr. Consultant on a referral from the Chief Technology Officer (CTO) of the 20th Judicial Circuit, to provide an evaluation of two trial case management systems (CMS) for family courts. I evaluated the technical models and business processes for function and portability across the state. I compared the two models against the standards set by the Confidential and the State Technology Board (STB) and provided change recommendations to both technology selection and business processes.
• Engaged by Confidential as systems analyst to perform a functional and technical analysis of an N-Tier clinical trial application it was interested in purchasing. Upon analysis, the technology and application had great potential but in my opinion had too much risk from both a data and systems security perspective. Confidential declined to explore the purchase further.

Confidential, Farmington Hills, MI

Project Manager / Business Process Consultant

Responsibilities:

• Lead an effort, the largest healthcare company in the US, to develop and implement a new B2B and B2C Call Center / Help Desk. I lead a team of consultants and Confidential employees in analyzing all aspects of the organization’s 250 seat call center help desk at the company’s headquarters in Nashville. We base lined and redesigned the relevant business processes, reporting, technical infrastructure and staffing issues. Actions taken include…
• Developed new workflows
• Cleaned up and modified the knowledge base (KB)
• Relocated personnel
• Implemented new training requirements
• Modified the call tree
• Integrated a web based self-help and live chat system
• Reduced the number of, and increased the quality of, the reports for management.