Qualifications
A versatile, detail-oriented, enthusiastic team player that has consistently demonstrated a high level of performance in a variety of positions. Seeking a position that will allow me to lead Project initiatives that result in measurable growth in return on investment, business development, customer retention, and increase employee satisfaction. Skilled in problem solving verbal/written communications, planning, organization and follow-up.

Education

M.S. Computer Information Systems

Professional Experience

Confidential,IT Network/Desktop support/ Project Manager (Consultant) August 2007 - Current
VC3, Inc. leader in developing internet based applications and web technologies.

• Provide VOIP solutions for the City Of Decatur
• Desktop support for XP, Vista all peripherals, Hardware repair and upgrade.
• Network design, configuration & optimization, Support VPN connectivity, remote users
• Internet & data center services, setup and configuration for desktops and laptops.
• Project procurement, Use of active directory for user setup, Sharepoint Optimization, configuration.
• Project managed potential high risks problems with network hardware and desktop machines thus having to create contingency plans or work-around solutions with the client project.
• Communicate effectively with internal and external clients, Information gathering, making the appropriate assessments for requirements and deliverables needed for a successful implementation for project completion.
• Create, assess, and manage project preliminary scope of work (SOW). Reassessing, budgeting and executing deliverables as planned per customer.
• Tracking monitoring and controlling project via MS project.
• Documenting solutions for future projects during project closeout.
• Responsible for PM creation of documentation.
• Meeting with vendors for software and hardware issues resolution.
• Creating Risk assessment documentation, Risk register creation.
Confidential,IT/ Project Manager (Consultant) August 2006 - June 2007
• Shop Tech Direct is a provider of wholesale computers and repair facility.
• Pc repair of various brands: Dell laptops and desktops, MAC, IBM laptop. Toshiba laptop’s
• Identify and assess problems with the motherboards, inverter replacements screen repair/replacement.
• Communicate effectively with internal and external clients, Information gathering, making the appropriate assessments for requirements and deliverables needed for a successful implementation for client machines.
• Create, assess, and manage project preliminary scope of work (SOW). Reassessing, budgeting and executing deliverables as planned per customer.
• Tracking and monitoring parts ordered via MS project.
• Documenting lessons learned for a solutions database for PC’s worked on.
• Responsible for creating documentation.
• Meeting with vendors for pricing and buying merchandise.

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Confidential,Call Center Representative April 2006 – August 2006
Provide exceptional service to customers by representing the Aquarium over the telephone and answering a wide range of questions quickly and competently.

• Confirm reservations and process payments of customers.
• Provide customer service surveying to the general public about their visit and respond to comments submitted.

Confidential, June 2002-July 2006
Johnson industries is a leading provider of AC Delco and Motorcraft parts
Project Manager

• Managed several multi-million dollar projects for full life cycle of the projects. CAD design for Car dealerships, ordered equipment sold to clients, tracking and delivery of the equipment. Project managed the installation of equipment resulting in on-time delivery of project completion, which was the largest project in company history.
• Recommended additional cost cutting avenues on equipment without negating quality of products delivered to the customer.
• Established work plans for each phase of project, modifying schedules and plans as needed, acting as liaison between customer and Dealership Owners.
• Responsible for attending weekly meetings (40% out-of-state travel required) where schedules were subject to change due to unforeseen conditions and variables. Prepared and presented project documentation to upper management as required.
• Maintained relationships with essential individuals within the customer’s organizations to identify needs for additional products or services and resolved major project issues.
• Utilized Excel spreadsheets and MS Project for financial tracking and scheduling of project efforts.

Confidential, April 2001- June 2002
Systems Analyst

• ERP Implementations for proprietary software.
• Provided support for 13 nationwide locations NT administrator, One World Administrator, Exchange 5.5 Administrator, Groupwise, people installation and migration to one world package.
• Installation and Configuration for Compaq Proliant server
• PC installation and repair, OW package builds and responsible for Veritas tape backups.
• Technical writing and training documentation for company staff, requirements gathering and need analysis reporting.

Confidential, Aug 2000 - April 2001
Volt information Science is the IT recruiting firm for Hewlett Packard and Agilent Technology.
Helpdesk Analyst

Confidential, 1999-2000
Contract Consulting Company
Systems Analyst

• ERP Software implementation
• PeopleSoft Installation and upgrade for Desktop environment for Agilent Technology.