TECHNICAL SKILLS:

Software: Microsoft Office Suite, MS Project, MS Schedule, Word Perfect, PageMaker, Corel Draw, R&R Report Writer, Paradox, Lotus 1 - 2-3, Quatro Pro, PhotoStyler, OMNIForm, ABC Flowchart, Pathfinder, FOXPro, JETForm, SupportMagic, Crystal Report Writer, OmniPage Pro, Attendance Professional, Maximizer, MS Visio, MS Access, Microstrategy, Member Analytics Platform

Operating Systems: DOS 6.2.2, Unix, Windows NT 4.0 & 98 & ME & XP & VISTA & Windows 7 & 8

Trainer: MS Word, MS Excel, MS PowerPoint, Attendance Professional, AIM (Magic) System, Employee Scheduling, Designing Newsletters, Process Training across different projects

Systems: DAVID System, CAERE System - HSII System, MCS System, VGI System, AIM (Magic)System, Ariba Buyer (ERP), Click Commerce, PPM System, Web Based Tracking Systems, Builder; Telluride, Epsilon, APRIMO

PROFESSIONAL EXPERIENCE:

Confidential, Hoffman Estates, IL

Project Coordinator/Marketing Specialist

Responsibilities:

• Performs end-to-end campaign development and execution including strategy development, prioritization, targeting, and performance optimization via data driven identification of key areas for growth, construction of a lifecycle framework, and offer development. Multi-platform, integrated marketing strategy includes utilization of POS, Catalina, Display, Text, Direct Mail, and Ad-hoc / Triggered Email campaigns to create enticing transactional communications.
• Providing expertise to multiple teams on various system capabilities to achieve best member experience while creating high ROI.
• Upload backend files, lookup pricing and quantities of all items, create descriptive and appealing verbiage for member facing offers, create coupons, format and load pictures, and load information into systems to appear on VIP website
• Accurate timely entry, tracking, and approving of circular and campaign offers into Orion (Epsilon System) and Telluride System
• Monitor all circular and campaign offers through reporting to ensure that they are compelling to the member and creating high ROI.
• Investigated and resolved all issues identified through monitoring systems and call center reports
• Worked with multiple teams to create streamlined process flow for coupon development and offer development
• Developed strategies to handle for future offer capabilities, maintained a list of offer enhancement needs
• Worked with BA team to develop requirements and prioritization
• Maintained large amounts of data and reports through Microsoft Excel, Microstrategy and MAPS system
• Developed processes and presentations to present new processes

Technical Writer

Responsibilities:

• Performed confidential original research work for the U.S. Department of Energy and the U.S. Department of Homeland Security.
• Wrote and interpreted reports and papers on a wide variety of topics and industries in support of specific critical infrastructure assets for national security, under strict deadlines.
• Assisted in data mining critical infrastructure information sources for protective measures analysis and risk comparisons.
• Redesigned and tested the existing user interface utilized by the technical writing team to create national security reports.
• Ability to determine quickly from internet research, sources/information that is applicable to approving process.

Coordinator/Supplier Manager/Business Analyst

Responsibilities:

• Worked and coordinated with Vendors/Suppliers, GPO, and legal to negotiate Master Agreements when they expired.
• Worked with PM’s and Vendors to create RFP’s and bring through approval process in Tigers (Ariba System) and correct all errors/verbiage and timelines for all RFP and SOW contracts
• Provided all SOW/RFP’s for internal legal audits and worked with AP and Vendor to resolve invoices issues. Closed out Click/Elance/Emptoris orders.
• Completed catalog punch outs on SOW Contracts in Tigers (Ariba System, ERP) and updated catalog information in Tigers.
• Worked with PM’s to setup large scale meeting across multiple time zones through outlook by priority and managed multiple calendars.
• Conducted and managed meetings in Supply Chain between PM’s and various suppliers to ensure SLA’s were being met and that skills requirements were compatible with future projects.
• Created and implemented documentation and training worldwide for new SRM processes.
• Created reports in AP and Tigers (Ariba System, ERP) for Management to assist them with internal managerial audits of dollars spend and consultants working along with all other information required.
• Developed and engaged faster processes to aid in speed of getting from RFP stage to PO finalization without compromising quality or appropriate approvals.
• Established file structure for RFP/SOW/PO file access, and tracked file permissions on COMPASS to ensure the security and integrity of all documentation.
• Performed UAT Testing for new Click/Elance/Emptoris software to work in conjunction with Ariba System for RFP/SOW/PO process.
• Wrote and gathered articles and published IT Supplier Management Newsletter for Supply Chain department.
• Extracted SOW and data from ESR system and created Executive Summary with all necessary approvals.
• Worked with Procurement to establish vendor rates.

Project Manager

Responsibilities:

• .Created proposals and contracts that defined scope of work to be performed, schedules, project cost, and appropriate legal that defined responsibilities of each party
• Tracked progress of projects through MS Project to ensure company was staying within timeline and budget.
• Created change orders.

Medical Department Assistant

Responsibilities:

• Ensured that all Workers’ Compensation claims were processed into the system.
• Contacted clients and employees to accurately complete the claims.
• Developed and maintained various processes for the Workers’ Compensation Department.

Technical Editor

Responsibilities:

• Performed a conversion of 5ESS-2000 course documentation from UNIX to Microsoft Word.
• Created and perfected MS Word template to be used as a standard format throughout international course documentation.

Information Systems Coordinator

Responsibilities:

• Responsible for Hardware and software maintenance service contracts and vendor selection.
• Researched software and email Vendors/Suppliers and gave written proposals to management.
• Setup meeting with Vendors/Suppliers and provided demonstration to management for final selection approval.
• Monitored, coordinated and supervised all Help desk related issues for IS department.
• Updated downloads from Medicare site to kept the AIM system Medicare compliant and trained all nursing staff.
• Facilitated, developed and implemented network wide Staffing System to work in conjunction with Payroll.
• Lead administrative meetings to gain company wide buy in on different processes and software change projects.
• Created through MS Access a help desk tracking and marketing database with various reports.
• Worked with various systems/software to develop easier and faster ways to compile information for Management Reports, Marketing, Nursing Staff Scheduling and all other departments.
• Implemented, developed and administer network wide computer application training programs.
• Created and edited all training materials and taught all classes as well as preformed train the trainer classes.
• Compiled all management report information and distributed to executive management.
• Preformed, monitored and assisted with all backups, ghosting, OS migration, updates and hardware repairs.
• Database Administrator on various databases.
• Preformed employee evaluations.
• Searched and hired employees and contractors for IS department.
• Coordinated and tracked all projects for various software and hardware updates throughout 10 different facilities.
• Imported Payroll and scheduling information into Excel to then be imported into other Payroll system.

Junior System Analyst

Responsibilities:

• Research software and email Vendors/Suppliers and gave written proposals to management.
• Research and recommended Novell based email system Lotus Notes.
• Created training materials for Lotus Notes and trained over 100 people while setting up email system on Novell Server.
• Setup meeting with Vendors/Suppliers and provided demonstration to management for final selection approval.
• Administrator and trainer for network-wide PathFinder Document Database and Microsoft E-Mail System to move hospital towards paperless automation.
• Developed and maintained standard reports, forms and contracts for various departments
• Provided PC technical support; installing, configuring and troubleshooting hardware/software issues in a Novell environment.
• Performed graphic design and layout duties for various departments, which included designing newsletters.
• Increased efficiency through evaluation of different software and then implementing, standardizing, and training employees throughout the network and various departments.