Manager, IT Applications Resume

SUMMARY:

With over 17 years of extensive experience in Information Technology, I am a confident leader in Application Development, Dev Ops, Applications Support and Service Delivery with proven capacity for developing and implementing strategic plans related to application operations.
I am experienced with multi - site, multi-platform distributed IT organization with significant experience in leading IT teams in geographical locations.

TECHNICAL SKILLS:

IAM: Ping Federate and Radiant VDS

Cloud Solutions: Amazon Web Services, EC2 and Elastic Bean Stalk

CDN: Akamai

Caching Server: NGNIX

Web Applications: J2EE, Web Logic, JBOSS

Middleware: Vitria, TIBCO

Data Base: Oracle, Microsoft SQL Server

Operating System: UNIX, Linux and Windows

Networking: Load Balancer, F5

Virtualization: VMWare

Monitoring Tools: Nagios, Fog Light, Dyna Trace, Site Scope, Kibana

Version Control Tools: Hudson, Jenkins

Service Management Tools: Service Now, JIRA Confluence

CRM: Siebel CRM and Siebel Analytics

PROFESSIONAL EXPERIENCE:

Confidential

Manager, IT Applications

Responsibilities:

Provided day to day leadership to a team of 11 engineers and hands on experience in handling crisis management.
Delivered multiple projects under budget and experience in managing departmental budget.
Designed and Implemented Business Continuity Planning.
Worked with Business Users in defining the requirements and drive Business Solutions.
Lead client discussions and meetings as subject matter expert across multiple business units.
Participated in Scrum Meetings to define the deliverables for each Scrum based on JIRA tickets
Mapped functional requirements to Business and Technical Requirements
Key Team member in implementing ITIL best practices
Interacted with several 3 rd parties / vendors in identifying the products that enable smooth workflow of day to day operations, monitoring and service delivery. Technical Management:
Worked with Tier 1 and Tier 3 Teams in problem solving and incident management.
Ensured that critical apps that are hosted in Amazon Cloud (AWS) are available 24x7.
Managed AWS Environments across QA, UAT and PROD
Successfully planned, facilitated & coordinated delivery improvement measures (KPI).
Played a vital role in design and implementation of Disaster Recovery platform which provided customers up time of 5 9’s.
Capacity planning of resources based on either Opex or Capex
Hands on experience in IT Compliance rules and participated in monthly review of application security along with implementing of SOX rules.
Hands on experience in capacity planning, growth assessment, architecture and operations support.
Implemented ITSM process for Cloud Based Applications and IAM Applications.
Identified fine tuning parameters for critical applications during performance testing.
Familiar with HP QC, Load testing tools and supported testing through SDLC.
Designed and Developed Operational Readiness documents for Tier 1 and Tier 2 Teams
Designed and Implemented monitoring solutions based on technical requirements to mimic end user calls, API calls etc. and produced availability metrics from the monitoring tools.
Ensuring that service delivery and customer satisfaction exceeds published service levels (SLA’s).

Confidential

Manager, IT Applications

Responsibilities:

Managed team which compromises of CRM Support Team, Data Integration Team and Business Intelligence (Analytics) Team.
I have ensured that project deadlines are met and applications are delivered on time and under budget.
Provided Environment management support and Configuration management support to Mission Critical Application.
Analyzed business needs and recommend improvements to processes and applications as required.
Effectively managed teams both onshore and offshore.
Lead client discussions and meetings as subject matter expert.
Support organization initiatives related to operational maintenance.

Confidential

Manager/ Principal Architect

Responsibilities:

Played 2 key roles as Architect and Manager in leading mid - large size teams across multiple complex CRM Implementations.
Managed development and service delivery teams in multiple projects.
Worked as Solutions Architect for CRM Applications in design and implementation phases.
Ensured that Service Delivery meets the SLA.

Confidential

Sr. Software Engineer

Responsibilities:

Worked on design and implementation phase for the Sales Force Automation.
Worked on design and implementation of CRM Call Center Application.
Developed Reports interface with CRM for Oracle Payables and Oracle General Ledger.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship