SUMMARY:

• Energetic project manager with extensive experience managing complex Information Technology
• Infrastructure, System Upgrade/Integration, Hardware / Software, Maintenance and Telecom projects for diverse industries and organizations. Team leader with a proven ability to drive results while managing both on/off - shore teams in a fast-paced, dynamic environment. Proven facilitation, analytical, and problem solving skills, with the ability to translate high-level business needs into workable solutions. Skilled in long and short-term strategic planning, resource, vendor, budget and change management.
• Solid written and verbal communication skills; negotiation skills and ability to earn trust, influence others and build business relationships.
• Skilled in Project Management Institute’s PMBOK tools and methodologies.
• Skilled in Agile methodology.
• Skilled in System Development Life Cycle (SDLC) processes and methodologies.
• Knowledgeable of ITIL framework.

TECHNICAL SKILLS:

• Microsoft Office Suite (Word
• Excel
• Access
• PowerPoint
• Visio
• Project
• SharePoint and Outlook)
• WebEx; applications: Cisco Unity Call Manager
• VoIP
• IP
• TIRKS
• Infrastructure Implementation
• LAN
• WAN
• SONET
• SDLC
• MPLS
• SOACS
• SOP DOE
• DSL
• BOSS
• PBX
• E911
• MISOS
• CENTREX
• SIEBEL
• CUSTOPAK
• POTS
• WFA-C
• CABS
• ECG
• LIVEWIRE
• CRIS
• Digital/Analog Loops
• EXPRESSTRAK
• LNP
• ICOMS
• Avaya Call Manager
• Remedy
• Clarity
• Maximo
• Nexus
• Ariba

PROFESSIONAL EXPERIENCE:

Confidential

E2E Senior Project Manager

Responsibilities:

• Monitor release planning activities & changes for the current and upcoming releases and communicate internally.
• Lead the project management activities in relation to all testing streams within Amdocs and with our peers in AT&T.
• Monitor IST readiness & Manage its Governance with all relevant groups (Scope, ENVs, Development)
• Monitor E2E readiness and be the gate for all issues / risks.
• Be the focal point for all change management actions. Verify IBMs engagement for the project and represent the teams when needed.
• Initiated & Implemented continued improvement, tools and procedures internally and with our IBM peers
• Oversees the project's closure, integrating all relevant components (e.g., lesson learned, KPIs...).
• Maintain integration matrix and verify scope is synced for all life cycle stages - development, testing internally and externally.
• Manage release gates With IBM & AT&T PMs

Senior Project Manager

Responsibilities:

• Conducts special investigations and analytical research studies to identify business needs and propose strategic solutions using data driven information and root cause analysis.
• Develops and manages project plans, project budgets, resource plans, and vendor SOWs.
• Creates and disseminated project/program status summary reports, risk/issues logs, dashboard reports and weekly meeting minutes, for senior executives.
• Evaluated and scheduled Requests for Change
• Attended Change Advisory Board meetings to address upcoming changes for projects
• Drafted and submitted change management guides for approval
• Provides remote support and troubleshooting with the goal of first call resolution
• Utilizes Live Chat with powerful desktop sharing tools
• Identifies risks and issues, and escalates them to senior level engineers
• Documents and tracks maintenance support issues or product bugs
• Recognize trends and report them to senior level engineers
• Configure Routers, Firewalls, and other network devices
• Troubleshoot PBX call flows and phone provisioning

Senior Project Manager

Responsibilities:

• Managed voice and data engineer teams; Avaya, NICE, Cisco, Genesys, and various vendors, local field techs and cross-functional bank organizations through projects encompassing decommissions of circuits and network equipment, upgrading infrastructure and systems
• Resolved project issues and mitigated risk factors through careful analysis of financial and statistical data, focusing on business objectives, tracking progress to ensure project milestones were completed on time, on budget, and with the desired results
• Used MS Project, Excel, Word, PowerPoint, SharePoint, ITSM Remedy, Maximo, Clarity, and the DMAIC methodology to manage projects and communicate status to all stakeholders
• Executed Process Change requests in Remedy

Global Project Manager

Responsibilities:

• Defined project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Developed full-scale project plans using MS Project and PM methodologies and associated communications documents and upload all documents on SharePoint.
• Liaised with project stakeholders on an ongoing basis.
• Worked with engineering team to setup war room for cutover events.
• Estimated the resources and participants needed to achieve project goals.
• Processed change records for all events dealing with the network
• Opened IW in Maximo for purposes of billing and invoicing
• Submit Changes to the CRB for approval before an event
• Provided risk analysis on major implementations and “pushed back” when risk levels were exceeded.
• Analyzed documents for duplicates using vlookup and pivot tables with Excel
• Identified and manage project dependencies and critical path.
• Planned and scheduled project timelines and milestones using appropriate tools.
• Developed and deliver progress reports, proposals, requirements documentation, and presentations.
• Proactively managed changes in project scope, identify potential crises, and devise contingency plans.

Gateway Implementations Analyst

Responsibilities:

• Working knowledge of banking and electronic funds transfer regulations, financial industry operations, financial corporate structure and financial systems.
• Working knowledge of technical and operational aspects of debit card products, services, policies and procedures.
• Analytical skills and problem-solving abilities associated with development of short and long term system product solutions.
• Worked with customers in methods of utilizing First Data system features to maximize productivity and profitability.
• Directed the activities of personnel assigned to a project from various departments by employing project management waterfall methodologies.

Technical Project Manager

Responsibilities:

• Directed a virtual (remote) team of 16 voice engineers, data engineers, and SME and site techs to successfully complete VoIP transformations. Primary liaison between BlackBox, HP TS, HP ES (EDS), BoA VoIP governance, BoA LOBs, BoA senior executives, BoA Traders, BoA functional organizations, Avaya, IPC Systems, AT&T, Verizon, cable vendors, MSV vendors, PBX vendors and Telco.
• Created and managed the project plan and master project schedule and was responsible for the on-time delivery of all project milestones and timeline management.
• Responsible for managing change controls, risk management and authoring project documentation including various performance metrics and status dashboards.
• Led operational analysis and process improvement meetings between various stakeholder groups.
• Mentored and trained new Project Managers and Project Coordinators.
• Drove meetings with subject matter experts to identify business requiremen ts
• Performed Project Management tasks for VOIP and large, complex network integration projects and assisted the Regional Manager in working with the customer agency representatives, vendors, technicians, and contractors.
• Worked with specific business units as the first point of contact, coordinating project activities for cross-functional teams, developing project plans and status reports.
• Performed procurement, asset management, project planning, and closedown and decommissioning of PBX equipment.
• Worked on special critical sites such as Disaster Recovery, Wireless Access Points, as well as Metro, Regional and Standalone and Banking Centers.
• Worked with all kinds of site with Centrex, POTS, PBX, Key systems for Nortel and Avaya.

Project Manager

Responsibilities:

• Managed project plans, project/program status summary reports, risk/ issue logs and dashboard reports to track special projects and on-going operations.
• Developed/managed program budgets and grant expenditures; resource plans, vendor SOWs and traceability matrixes.
• Developed project testing, auditing, analytical and statistical reports.
• Provided hands-on support for escalations, issue resolution, and training.