SUMMARY:

• Over 15+ years of experience as a Project Manager / Business Analyst with experience working on Technology and Business projects in enterprise environments;
• Entrusted to the care of all tasks that require organization, strategy, planning, communication and detailed implementation across all business units creating a successful Project Management process.

PROFESSIONAL EXPERIENCE:

Confidential,Mechanicsville, VA

IT Project Manager

• Technical Infrastructure Project Manager for a migration of 107 Center Fiber/Ethernet and Copper data circuits, and 219 main number ports into a hosted IVR with the goal to bring efficiencies into their National Sales Centers.
• Developed project schedules in MS project to determine budget, resource needs, dependencies and target dates, then socialized those dates to the vendor for implementation
• Coordinates all logistics and scheduling with the Centers, the vendor technical engineers and Confidential - AMF technical teams
• Developed and implements communication plans that include; project kickoff, site survey visits, data activation and voice porting events including detailed expectations and processes to all Centers, vendors and technical teams
• Facilitates and leads vendor project management meetings and provides detailed updates
• Provides status reporting to the PMO, IT Steering and Confidential -AMF leadership’s Quarterly Business Reviews

Confidential,Newport News,VA

Project Manager / Implementation Engineer

• Responsible for working with Information Systems, management and the customer to implement Cisco VOIP and B-VOIP telephony solutions through a Cisco Telephony Infrastructure 4 year project.
• Provides support to the branches through work order development, orders equipment; Cisco phones, routers, switches, FXO cards, CAT 5 cabling, etc., and conducts back-end requirement coordination and implementation.
• Coordinates all assigned cutovers and equipment swaps, documents and develops phones builds, validates day/night messages with the customer and interfaces with 3rd party technicians and internal network technicians to test and implement the solution before moving to Cisco UCCE routing.
• Approves the bill of materials, tests and identifies short falls in the initial install and works to complete issues and ensures wiring closet cabling and hardware installations are accurate and meet client’s enterprises standards
• Documents and tracks all project activities in defined enterprise tools (SM9 and CMDB), follows and adheres to defined communication plan, coordinates and manages 3rd party contractor activities and internal engineering, project management support and security

Confidential,Richmond,VA

Senior Infrastructure Project Manager

• Network Project Manager and primary point of contact for design, develop and deploy phases with responsibilities to move operation center networks while partnering with the Engineers to analyze floor plans, identify MDF/IDF locations, determine switch, router and server needs, access points and resource assignments for cutovers.
• Key contact and project manager for Performance Food Group’s organizational wide strategic desktop/laptop migration and refresh affecting multiple platforms and businesses not on the network in a matrix organization.
• Developed a $1.5 million annual budget from scratch, the project schedule, all communications, as well as charters, and detailed communications, and tracked all tasks, financials and resources.
• Participated in the creation for the PFG IT Asset Management from scratch. Responsible for working directly with vendors to gather data on current assets, to gain an understand on IT asset duplications across the organization
• Contributed efforts to produce a successful IT Asset Management process across 50+ branches and 8,000 users
• Determined UCCE routing and Cisco VOIP configuration, purchased, tracked and tested equipment as well as worked with engineering to train resources before the scheduled move dates.
• Came up with a process to improve inventory, budget tracking and management, and order fulfillment in conjunction with the desktop/laptop refresh strategic project.
• Was the primary point of contact through the design, develop and deployment phases for a data warehouse time-variant project for a nationwide food distribution company with the objective to store, migrate and retrieve real-time historical data more efficiently including server configuration, migration activities and reporting.
• Partnered with the business, IT, and vendors, to read and submit changes to SOWs, mapped the requirements against the budget and worked with finance for validation.

Confidential,Richmond,VA

Infrastructure Business Analyst

• Network Business Analyst with responsibilities to oversee the install, configuration and rack/stack of the physician office networks while partnering with the Engineers to build-out the data closet, determine switch, router and server needs, access point locations and resource assignments for installations.
• Gathered information from the customer to determine office and break room space set-up, electrical circuit locations, demarcation points, CAT 5 cabling, and priced equipment options to stay within the project budget
• Gathered requirements from a hospital business unit to determine an EMR interface solution that would scan, index, locate, store and share data with dependent internal areas, and developed vendor interview criteria used as data to assist with technology solution selection

Confidential,Richmond,VA

Project Manager

• Conducted gap analysis and developed test scenarios for dependent systems that led to a successful first pass cutover in the business area’s history.
• Analyzed, designed and developed the project plan to re-certify the US Card Call Center for the JD Power recertification receiving the highest score in their history through partnering with the internal clients and developing processes that allowed the subject matter experts to focus on their auditing tasks.
• Project Manager for the call center IVR redesign with responsibilities to analyze, design and develop staffing solutions for high-peak call volumes and call types that assisted with the type of training to be developed when cross-training resources.
• Developed concise and detailed project initiation documentation, project management plans, charters, MS project schedules, test plans, communication and resource plans.

Confidential,Richmond,VA

Business Analyst

• Business Analyst that assisted project teams, while working remotely, with TFN documentation via Excel spreadsheets, provider mapping, testing and validation.
• Worked with the client to validate configuration requirements for GENESYS phone systems and scheduled the changes to the production environment.
• Received customer UCCE and IVR routing requirements, and worked with the developers to ensure that all requests were configured, tested and implemented per customer specifications.
• Supported the Wachovia national call center and handled all internal requests, at times there were over 30+ requests to manage simultaneously.

Confidential,Richmond,VA

Business Consultant

• Documented current state operations through interviewing the front office staff as well as the future state operations and developed a gap analysis to determine the effort to migrate calls and scheduling responsibility to a Richmond, VA call center.
• Developed a QA reporting solution for the new established call center to track and validate that the SLAs were being met, and where the breakdowns were occurring so that training in the specified area(s) could be offered.
• Analyzed, designed and documented a solution to migrate selected front-office procedures to a Richmond, VA call center including the formation of a focus group of the BonSecours Physicians to determine strategy.
• Established a Physician Focus Group Committee to determine how patients were scheduled for office visits, and determine which tasks within the tool could be migrated to the Richmond, VA call center.

Confidential,Richmond,VA

Consultant

• Worked with Web developer to design and implement processes to develop enhancements for the Compliance Reporting and Monitoring Tool.
• Created a QA process that included the establishment of service levels, increased customer satisfaction, minimization of errors and detailed test plans that are still being used today using SQL data base.
• Researched and documented the compliance reporting process by creating end user process flows in Visio and with the help of the reports lead, decreased the entire end to end reporting process by 50%.
• Responsible for managing and collaborating with the Java Developer on an E-Stat to LMS data reporting project with responsibilities to assist with backend code lookups and test plan creation to ensure we were meeting the customer reporting requirements.

Confidential,Richmond,VA

Project Scheduler

• Revamped the entire 2200+line project schedule in MS Project while redeveloping the project status reports in both Visio and Excel using one-page presentations for more effective communication to the VITA & Northrop Grumman senior leadership and project managers.
• Project scheduler for an Confidential /VITA project with the objective to improve status reporting, the integrated process, improve relationships across the board and successfully cut the entire process by 50%.
• Liaison among the internal and external vendors, customers, business unit functional areas and project development teams to promote effective communication and resolve issues and problems.
• Prepared presentations to senior management related to project schedules, process and status reporting on a weekly basis that included project % complete and slipped tasks.

Confidential,Richmond, VA

Project Manager

• Managed all projects within the Finance and Sales Departments that were tied to strategic initiatives.
• Managed an annual $1M highly visible marketing project that included multiple business lines and vendors.
• Developed all project plans, schedules, communication plans, meeting minutes, and weekly status reports.
• Trained the project coordinators on basic project management methodologies & tools as well as MS Project functionality and utilization that included resource management, base-lining, and predecessor and successor relationships.

Confidential,Richmond,VA

Project Manager

• Responsible for streamlining the US Domain help desk password reset end to end process and lower $costs by 80% & created an internal call center dashboard for Eastern Region Reporting.
• Conducted the analysis, and documentation of the current call center data pulls from the Empire database, and worked with the DBA and Eastern Region Call Center data management staff to implement the solution.
• Wrote the technical and business requirements and hardware/software estimates, work plans, test plans and project plan using MS Project and managed post implementation tasks.

Confidential,Richmond,VA

Project Scheduler

• Managed and tracked project tasks for the HELIX project with a budget of $2M, was responsible for resource requests, PMO deliverables, project schedule tracking and implementation projects tied to the project scope.
• Managed and implemented the OAS Application project that included the development of the project schedule in MS project server, resource management and traceability matrices and post implementation deliverables.
• Collaborated with the PMO on a daily basis related to the tracking and QA of all deliverables to ensure that all PM expectations and processes were being executed with zero variance.

Confidential,VA Beach,VA

Project Manager

• Managed all projects tied to the enterprise new hire training strategic goals and objectives as well as organizational development, IT, and HIPAA projects.
• Project Manager for the Medicaid-HMO FACETS Claims Payment System strategic initiative with the objective to move from a .dos to windows based platform impacting over 9 business units and 2500+ employees nationwide in a 9-month timeframe. (Project schedule was deemed “perfect” by the Senior Leadership).
• Managed and supervised the resource effectiveness group that was tied to the overall operations including data management, logistics, forecasting, internal processes, project resource allocation and budgeting.
• Managed the analysis, design, development/testing, implementation and post implementation of all projects while collaborating with developers, process improvement engineers, technical writers and trainers for delivery.
• Created the training logistics and forecast calendar for all in-scope business units with solutions that were transparent to the customers.
• Coordinated projects tied to the national call center that included business and IT strategic goals and objective.
• Coordinated and managed IVR projects when a new healthcare organization was acquired to ensure that our backend system could be configured to meet the staffing peak call volume expectations.
• Responsible for reporting; ASA, Call Volume, and first call resolution and findings were used for staffing purposes
• Coordinator of the analysis, design, development/testing, implementation and post implementation of a workforce management application, ”Blue Pumpkin” that would automate call center scheduling and reporting.
• Used MS Project and collaborated with call center staff to develop project documentation.