SUMMARY:

• Solutions - focused and customer-oriented PMP, ITIL, CISA and CRISC professional with experience spanning IT Project management, Agile Methodologies, Application development, and Offer extensive international IT operations experience in managing and leading geographically dispersed teams.
• Extensive experience in managing complex Information Security remediation projects, Governance, risk management and compliance projects, and Service Delivery, Transition and Operations.
• Fine-tuned expertise on technology platforms, and frameworks with exemplary problem-solving, analytical, and team leadership abilities in developing and delivering impactful technical, business and enterprise governance solutions to drive revenues and profitability, decrease long- and short-term costs for clients.
• Extensive experience in wide range of business domains, including financial services, credit card processing, insurance, automotive and telecom billing.
• Possess substantial knowledge in planning and executing Sarbanes Oxley (SOX) audit compliance as well as improving IT General Controls.
• Strong capability in interfacing with both technology and business areas and proficient in identifying business and process requirements
• Excellent communication, interpersonal and presentation skills to technical and business audiences and outstanding client management skills.

TECHNICAL SKILLS:

Project Management Tools: IBM Rational Portfolio Manager, MS Project, MS Office, MS Visio, MS Sharepoint, VersionOne(Agile PM Tool)

Methodologies: SDLC (Software Development Life Cycle), PMI (PMBOK), Agile Scrum

Tools: eRequester (IBM enterprise tool), BMC Remedy, HP Service Desk, HP Service Management Tool Suite, HP BSM

Frameworks: ITIL v2 & v3, COBIT 4.1 & 5, PCI Data Security Standard, ISACA Risk IT Framework & IT Assurance Framework (ITAF)

Operating Systems: Windows Server NT, 2000 and 2003, Windows XP, Vista, 7, Windows 2010, Unix, Linux, MVS, OS/390, OS/400

PROFESSIONAL EXPERIENCE:

Confidential,Bloomington, IL

Project Manager/Senior Business Analyst/Process Expert

• Manage numerous State Farm Insurance systems initiatives, Service Management process enablement projects & tool suite migration, upgrade and implementation agile projects for State Farm business areas, such as claims, property and casualty, Life & health, Information Security and financial operations and compliance.
• Facilitated scrum activities, ensured sprints are progressing as planned, helped development teams to get resolutions on issues/constraints, helped them Agile scrum techniques etc., onboarding them on Version One tool used for Agile scrum projects.
• Create & Track schedule with milestones and developed detailed work breakdown structure using Agile, PMBOK, Waterfall methodology to manage Service Design projects to develop, update, and negotiate new and existing Service Level agreements (SLAs) by combining IT Service Management framework, operational processes and control frameworks to enable sustained business value and manage IT risks to promote operational excellence for 300+ critical business and operational services.
• Responsible for process modelling based on process change/improvement requirements, use case documentation and business rules/architecture subject matter expertise to ensure requirements are understood and adequately addressed and that solutions are aligned with stated policies, procedures and standards.
• Manage Service Management policies, standards, procedure and guidelines and capability architecture. Created and owned Artifact templates, Service Design job Aids
• Worked in closed partnership with an agile development teams to create, analyze product backlog items to enable high-level roadmap commitments. Managed go-live production implementations
• Developed strategies for various initiatives and projects which ensured IT related risk issues, opportunities were addressed in a cost-effective manner and in line with business priorities.
• Created, maintain and monitor user access management for Service Design & Service Level Management process assignment in HP Service Management Tool suite.
• Performs IT risk and process risk assessment; evaluation of efficiency and effectiveness of risk response options to mitigate IT risks in alignment with business objectives.
• Mentored personnel and ensured mentee success through frequent coaching and training sessions.
• Consistently exceeded State Farm’s expectations, attained numerous accolades from every service area, and was recognized for outstanding project management with numerous personal commendations.

Project Manager

Confidential,Detroit, MI

• As a member of project management office (PMO) in IBM General Motors (GM) account, managed and reported to IBM and GM executive management on Sarbanes-Oxley audit and compliance. Successfully managed projects to remediate control deficiencies identified in SOX audit, implementation of support tools and process roll-out to globally dispersed teams. Prepared internal control assessment reports, and reporting n contractual requirements, and executive reviews. Identified and managed project dependencies and ensured project deliverables remained on time, target, and budget.
• Created and deployed operational processes based on ITIL framework per GM’s contract requirements. Implemented various support tools and training for geographically dispersed GM/IBM support teams.
• Fulfilled SOX audit compliance by identifying risks, applying risk remediation actions, and conducting mitigation steps prior to internal and external audits.
• Evaluated adequacy of IT general controls to identify control exceptions.
• Made control design recommendations and/or proposed compensating controls to manage control deficiencies. Tested compensating controls.
• Major contributor in developing Control design to close the Segregation of Duties Control Deficiency based on
• Met SOX audit objectives by creating SOX audit playbook, and executed control walkthroughs to determine operating effectiveness of all IT General controls.
• Quickly restored secure FTP (sFTP) remediation project from red status to green status by utilizing dynamic requirements management, scoping, planning, risk management, monitoring, and execution skills as well as communicating project status to executives at GM and IBM.
• Received GM CIO Hummer Award for project success.
• Managed SOX Audit metrics gathering and executive reporting.

Confidential

Project Manager & Application Security Lead

• Managed a 70+ geographically dispersed team to deliver 24x7 Application support, enhancement and development projects. Successfully managed IT operations of indirect materials purchasing application portfolio of Confidential .
• Maintained critical financial applications, streamlined disaster recovery plan and preparedness, and ensured quality of operations and deliverables.
• Functioned as process change specialist in developing processes based on ITIL framework. Interacted extensively with internal and external auditors from Confidential, Confidential, and Confidential .
• Executed transition from EDS to IBM and gained absolute control on all critical applications within 3-month timeframe.
• Met 100% of service level agreement objectives, equaling no penalty for IBM, via delivering GM Indirect Materials Purchasing portfolio.
• Executed 200+ minor, medium, and major enhancement, development, and data conversion projects within budget, on schedule, and with no rework or impact to operational environment.
• Passed every compliance audit and managed Indirect Materials Purchasing application security with zero breaches.
• Served as a Application security expert in project engagements and change requests, helping business teams comply with security policy, regulation, industry standards and best practices
• Consult with business and IT teams to determine security needs and help determine solutions to meet business objectives and regulatory requirements
• Attained 100% SOX compliance with zero control deficiencies in both internal and external audits; process and controls were referred to as model by auditors to other areas with control deficiencies.
• Yielded 100% adherence to GM and IBM process and quality standards on every deliverable, with limited resources.
• Streamlined Application Disaster Recovery Plans and managed Disaster Recovery drills by meeting recovery objectives consecutively for five years.
• Played instrumental role in developing and implementing Business Continuity Plans for IBM support location in India for IBM/GM portfolio.
• Maintained excellent relationship with client managers and consistently exceeded client’s expectations.
• Achieved GM’s goal of reducing operational costs by more than 30% by identifying and implementing numerous systems cost-saving initiatives.
• Won IBM Bravo Award in 2003, 2004, and 2005, along with IBM India Customer Dedication Award in 2006.

Confidential

Senior Executive

• On-site production support coordinator for Confidential Vision Plus Credit Card IT System in COBOL on UniKix.
• Analyzed, verified and validated cost and effort estimation provided IT Support vendor for Credit card system enhancement requests and collaborated with business group and production support teams to ensure business requirements are addressed completely.
• As a project leader in ICICI Triad project that implemented Fair Isaac’s Triad 6.0 (portfolio management and scoring system), efficiently performed feasibility study, coordinated IT-related issues, and served as key participant in designing interfaces between ICICI credit card system and Triad.

Confidential

Software Engineer Pune, India

• Implemented system analysis and created design documents, coding, testing, and deployment of telecom billing systems in IBM mainframe, COBOL, DB2, IDMS, CICS, VSAM, JCL, and Centura Team Developer. Conducted training on DB2 application programming to team members and external IT organization.
• Spearheaded key project by leading verification and validation (V&V) team that enabled Confidential Customer Service System (CSS) billing, receipt and debt management (RCDM) subsystem, and CIS Open-Vision system for high-end client, Severn Trent Systems.
• Performed as key team member for Cyclone Billing System project by analyzing production fixes and enhancement releases. Also played central role in FDE ICA 4000 project by innovating Equasion credit card transaction processing system.
• Developed code, conducted unit testing and supporting go-live production implementations.
• Lead DB2 Trainer conducting corporate training programs for large IT organizations

Confidential

Provider of web development and design services.

• Led a 12 member team by providing design and technical expertise to deliver high quality development, design and integration of multiple information and e-commerce website projects.
• Applied extensive knowledge of industry trends that enhanced web development service offerings and reducing time to market of solution offerings.
• Championed key projects for many websites, including cochingateway.com, cochincitypolice.com, ayurvedaksherta.com, eminencepublicschool.com, and lensandframes.com.
• Developed management reporting, resource planning, and cost estimating. Also previously served as Programmer for Electronics Research & Development Centre of India (ER&DC) and Programmer Trainee for Vishwas Software Exports Pvt., Ltd.