SUMMARY:

• Innovative IT Senior Manager with solid experience leading and managing enterprise - wide project teams.
• Managed the development of a Project Management Office (PMO) based on Confidential principles to develop and maintain project management standards at Confidential .
• As a senior manager on the Agile Program Team, led the transition of development teams from a waterfall approach to an Agile based project management methodology.
• Led a Network Security project to consolidate VPN access across 8 data centers in 5 states and 3 countries. Benefits included a significant decrease in the risk of unauthorized internet access and an increase in effective bandwidth to support 100,000+ authorized users.
• Led a business critical project to resolve reporting and auditing issues with the Confidential ( Confidential ). The team completed the project ahead of schedule, leading to higher credit ratings and a lower cost of funds for the company ($50M+).
• Directed the automation of Quality Testing across the Customer Management Center. Reduced the duration of testing by approximately 60% and costs by $270K / year.

SKILLS:

• Project Management Strategic Planning Quality Engineering
• Portfolio Management (PMO) Information Security SaaS Integration
• Business Analysis Agile / SAFe Vendor Management

PROFESSIONAL EXPERIENCE:

Senior Technical Project Manager

Confidential

Responsibilities:

• Leading cross functional project teams to improve the speed, efficiency, and availability of patient information for medical personnel.
• Managed a team of Business Analysts, Architects, DBAs, Developers, and consultants to implement a unified patient information system.
• Led regular meetings with senior leadership to communicate status, achievements, impediments, risks, and current project metrics.

Senior Project Manager

Confidential, Richmond, Virginia

Responsibilities:

• Managed a team of Business Analysts, Technical Leads, and Developers to implement a Cloud based SaaS system to automate Recruiting and Talent Acquisition for Human Resources at Confidential.
• Led regular meetings with Confidential HR and Finance senior business leaders, Business Analysts, Team Leads and Confidential vendor management to review project strategy, status, cost metrics, schedule, and any impediments or risks that may impact the delivery of the system.
• Managed the integration of Confidential Smart Track with existing Confidential systems including HR, Finance, and Information Security.
• Led an Architecture and Information Security team to simplify system integration and ensure data security and integrity.

Senior Project Manager

Confidential, Richmond, Virginia

Responsibilities:

• Managed a team of Business Analysts, Technical Leads, and Systems Developers to implement the Confidential ’s Access Plan ( Confidential ), a web enabled healthcare system that provides healthcare services for the uninsured and mentally disabled in Virginia.
• Led an initiative to transition to an Agile development methodology. Served as Scrum Master over 3 development teams.
• Led the deployment of the online applicant system, online customer service system, data infrastructure, and an eligibility rules engine to deliver Confidential - the Confidential ’s Access Program.

Senior Manager IT

Confidential, Glen Allen, Virginia

Responsibilities:

• Managed IT teams in support of the Customer Management Center, Emerging Technologies, Information Security, and Quality Engineering.
• Served as an Agile Program Manager to transition IT project teams from a waterfall SDLC approach to an Agile based project management methodology.
• Led a Network Security project team across 5 states and 3 countries to consolidate VPN access across Confidential data centers, eliminating the risk of unauthorized access and increasing the effective bandwidth to support 100,000+ authorized users.
• Managed an enterprise wide project to upgrade 45,000+ workstations across eighteen states and five countries from MS Office 2003 to MS Office 2007 and Internet Explorer 9.
• Directed a pilot project to automate Systems Testing by leveraging QTP, Ruby, and Selenium. Reduced the duration of most projects by approximately 20% and testing costs by $270K / year.
• Worked with vendor senior management to ensure team performance met or exceeded baselines established in the Service Level Agreement (SLA), the Statement of Work (SOW), and the vendor contract.

President / CEO

Confidential, Chesterfield, Virginia

Responsibilities:

• Partner in a web application development firm specializing in Software as a Service (SaaS) solutions for education and training organizations.
• Directed a team of Analysts and Developers to develop custom web based SaaS solutions by leveraging ASP.NET, JavaScript, HTML, PHP, MySQL, Visual Studio, Photoshop, and Dreamweaver.

Director IT

Confidential, Glen Allen, Virginia

Responsibilities:

• Led the development of a Project Management Office based on Confidential principles to define and maintain standards for project management at Confidential .
• Directed a team of IT Managers, Project Managers, and Business Analysts to establish project management process flows, documentation requirements, cost metrics, scheduling, estimating, status reporting, and auditing standards based on Confidential principles.
• Led the development of onsite and online training classes to ensure a clear understanding of COF PMO standards.
• Led regular meetings with senior leadership teams to present the status of the Confidential IT project portfolio. Presentations included status dashboards, budget and cost metrics, project schedules, burn down charts, risks, impediments, and new project priorities.

Manager, IT

Confidential

Responsibilities:

• Managed a team of Business Analysts, Designers, and Developers to support Marketing, Finance, and Compliance projects.
• Responsible for team development, project management, resource management, process optimization, and the alignment of team strategy with business objectives.
• Served as Project Manager on a variety of projects including Mercedes Confidential Integration, Direct Billing, Cross Sell Services, Co-Branded Cards, and Sarbanes-Oxley.
• Led a project to re-design the Confidential Credit Card System, converting the system from hierarchy to account based, adding the capability to process multiple balance segments, and the ability to set rates and fees based on an information based strategy.
• Managed the development of an automated credit card Co-Branding system, allowing Marketing to implement custom programs with partners without IT involvement, reducing the time to set up new co-branded credit cards by 60 days or approximately $6M in cost avoidance annually.
• Led a project to automate returned check processing by using payment data to generate fees and transmit returned check data back to customers’ banks for payment.