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Manager Resume

Northbrook, IllinoiS


Seeking a position in IT Services where I can use my strong organizational and interpersonal skills, broad exposure to various networks and experience in administrative functions. I also have the desire to continue to learn and grow within the information technology field.

Confidential, 2001 – 2012 (Corporate Office) Northbrook, Illinois
Manager IT Services
Manage planning, organizing, acquisition, development, implementation, delivery support and monitoring
processes, which ensure the effectiveness and efficiency of incident response services, and ensure the integrity,
availability of PC based applications
Manage corporate desktop budgets, equipment and support, determining sites needs and incorporating
them into the design and overall plan for desktop support
Met regularly with company management to identify, understand and prioritize business needs
Conduct research on emerging products and services
Manage assigned IT Department projects
Northbrook Executive support including identification; assessment, procurement, service and
management of personal communication technology needs for Northbrook executives
Identify, recommend, develop and implement end user training programs to increase computer literacy and self-
Member of The Executives Club of Chicago

Confidential, Senior IT Advisor
Responsible for analyzing the problem, implementing or recommending corrections, and determining if
policy and / or procedure changes are necessary to prevent a recurrence of the problem
Support in the areas of networking, data communications, and information systems management
Support daily connectivity issues for LAN at U.S. feed plant locations
Manage the team workload to ensure service targets are met, or escalate appropriately
Provide technical and application support for end users at the U.S. and Canada corporate headquarters
Ensure Global Service Operations support standards are adhered to Lead various workstation deployment projects, and corporate desktop/software standardization
Monitor daily and weekly logs and backup tapes, also perform file restoration
Supervise a team of helpdesk technicians responsible for all level of hardware and software support
Participate in IT initiatives to address service and security issues
Member of the PotashCorp IT Architecture group

Confidential, 1999 – 2001 Chicago, Illinois
Computer Network Specialist / Mentor
Administered and upgraded a NT 4.0 server-based network of 97 classroom and laboratory computers
Provided Mentoring, coaching sessions, and consulting for 200+ students in a fast-growing training environment
Conducted presentation and demonstrations for IT departments of client companies
Diagnose and Troubleshoot network, DSL, Cable, NT, 2000, TCP/IP, dialup, and VPN users over the phone
Supported daily connectivity issues for LAN
Installed and configured NT Server, NT Workstation, Windows 2000 Professional, Windows 2000
Server, Windows 95/98, MS Office 97/2000 Suites, TCP/IP, DHCP, Linux Caldera, Linux Mandrake 7.0, Novell Server 5, and Symantec Ghost 7.0

Confidential,2000 – 2001 (Contract work for Boise Cascade) Chicago, Illinois PC Technician Installed and configured IPX/SPX on Compaq computers in a Novell network Converted a Token ring environment to an Ethernet network

Maintained technical reports on project implementation
Connected and configured a variety of laser printers
Added and deleted network user accounts
Installed and configured Intel network cards

Confidential, 1996 – 2000 Elk Grove Village, Illinois
Workstation Administrator
Setup peer-to-peer network
Installed all computer hardware and software
Provided technical support over the phone
Managed scheduling and work assignments
Responsible for the identification and resolution of hardware and software technical problems


Microsoft Certified Professional (XP)

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