Program Manager/IT Project Manager Resume , Baltimore, Maryland - Hire IT People

SUMMARY:

Senior Project Manager, Technical Delivery Manager, Program Manager or other opportunity that would benefit from a blended skill set in program/project management, continuous process improvement (CPI), quality management, system engineering and organizational change management.
15+ years in leadership and management roles on programs, projects, and initiatives incorporating both strategic planning and tactical operations.
Management experience spans dedicated project teams and shared, matrixed, cross - functional, international teams. Hands-on technical experience as a developer, DBA and systems integrator. Certifications in project management, Six Sigma and systems engineering.

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, Maryland

Program Manager/IT Project Manager

Responsibilities:

Implemented a capacity-based pricing model for a corporate IT project portfolio ($200MM, 130+ projects) that generates an annual quantifiable, seven-figure cost savings return.
Defined program strategy and managed IT partner teams supporting the Affordable Care Act (ACA) on three ACA exchanges (Maryland, Virginia, and the District of Columbia).
Worked extensively with the CareFirst ePMO in redefining and formalizing process changes impacting implementation and testing across all corporate portfolio projects.
Improved large group service center first call resolution through project delivery of an IT application interfacing with fourteen enterprise applications and services.
Supported enterprise managers, their projects and their on-site/off-shore resources for all areas of a healthcare payer IT organization, including member service, provider networks, broker operations, claim adjudication, and pharmacy benefit management.
Completed numerous enterprise project activities (planning, integration, procurement, sunset) spanning varied HW/SW applications.
Concurrently as a vendor contract manager for IT operations:
Provided and reviewed contract inputs, including key performance indicators and service level agreements, on two, multi-year, eight-figure statements of work with our principal IT partners.
Established reporting standards and managed compliance to the executed SOW.
Concurrently as a change manager:
Defined and formalized process changes to mitigate audit risks and compliance issues.
Implemented process changes directed at improving accuracy of the annual IT project budget.
Changed project management behavior through education and persistent communication.

Confidential, East Norriton, PA

Senior IT Project Manager/PMP

Responsibilities:

Completed assessment and project initiation activities on data warehousing, medical economics and end-to-end testing projects for a Medicaid/Medicare Managed Care Organization (MCO)
Authored a test requirement set, test plan, test data plan, and release strategy to mitigate risk in complying with CMS ICD-10 Level I and Level II testing requirements.
Developed and shared operational knowledge and functional system flow of client Medicaid operations to support ICD-10 program integration and requirement analysis.

Confidential, West Trenton, NJ

Project Manager/PMP

Responsibilities:

Accomplished project management lead and support activities on concurrent USA/HHS/CMS initiatives and mandates executed for a 500,000+ Medicaid member MCO including healthcare economics, medical loss ratio, HIPAA 5010, EDI/ETL, and ICD-10.
Championed cost-savings initiative utilizing pharmacy claims to help identify members where earlier medical intervention would result in reduced medical treatment costs.

Confidential, Wilkes-Barre, PA

Manager - Quality and Testing

Responsibilities:

Defined and managed the AHG Quality Program with successful implementations that included process improvements, support of NCQA/HEDIS reaccreditation and systems upgrade. (MS Project)
Achieved quality savings exceeding $250k annually through completion of two lean Six Sigma Black Belt projects that improved information and data quality while decreasing monthly level of effort.

Confidential, Teaneck, NJ

Project Manager

Responsibilities:

Performed project management duties as part of the five member PMO team tasked with developing and deploying an ERP system. Project spanned three calendar years and 100+ FTEs.
Implemented process improvement process where system anomalies were identified, analyzed, and resolved resulting in improved order accuracy exceeding 99.3%. (Oracle, Six Sigma, TQM)
Completed PM/BA assignments on multiple, concurrent projects related to database upgrades, application releases, infrastructure procurements, and performance initiatives.

Confidential, Houston, TX

Advanced from Programmer/Analyst

Responsibilities:

SQA Team Lead for FACC components of the on-board shuttle software and ground processing software for the NASA Space Transportation System (STS).
Designed, implemented and managed operations and staff of a rapid application development facility including formal system verification for classified operations. Recognized with FACC Corporate Team of the Month for the multi-disciplinary 30+ member group.

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Program Manager/it Project Manager Resume

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