OBJECTIVE:

Seeking a challenging position in the field of Information Technology that utilizes my work experience and provides me with an opportunity to enhance my knowledge.

SUMMARY:

• 10+ years of experience in the Information Technology field with Project Management experience.
• Dedicated, hard working individual with positive attitude, able to multitask and work well in a fast paced environment.
• Excellent problem solver with intercommunications skills and demonstrated ability to work effectively with individuals at all levels and in all functional areas within the organization.
• Strong leadership qualities and ability to coach and mentor others.

TECHNICAL SKILLS:

Operating Systems: Windows NT, Windows 2000, XP, Vista, Windows 7

Remote Support Tools: WebEx, Bomgar, VNC, Go To Meeting

Reporting Tools: Crystal Reports v.10, MS Access reports

Languages: Visual Basic 6.0, C, C#, ASP. NET, VB.NET, VB, HTML

Database Systems: MS - Access, SQL Server 2005, Oracle 9i

Tools: & Utilities Visual Studio.NET, Microsoft SharePoint, Macromedia Studio MX 2004, Adobe Creative Suite, Microsoft Front Page 2000, Toad, Rational Rose, MS Project 2007, Visio 2003

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

EMR Interface Manager

Responsibilities:

• Managing internal and vendor implementation teams through all phases of EMR Interface Implementation Process (between HDL and practice sites).
• Managing and configuring large number of EMR Interface projects with various EMR Vendors.
• Coordinating on-site support and analysis during development, testing, and the implementation phases of the project, and providing support and training.
• Providing technical and functional support for system software, work on analyzing changes and enhancement to applications, and determine their impact on existing production systems.
• Working closely with the Finance and Accounts Payable Departments on price negotiations and contracts with EMR Vendors.
• Working closely with Sales Teams nationwide and international. Participating in meetings with Sales Managers and VPs to determine needs and priorities. Providing statistical reports.
• Working closely with Lab to improve processes that support patient sample testing.
• Helped to develop team cohesiveness by offering assistance to team members and aligning individual work efforts to meet organizational goals for excellence.
• Adhering to HDL’s Health and Safety Guidelines and HIPAA guidelines to protect patient confidentiality.
• Maintaining a patient-centered, positive, and helpful orientation when working with individuals within and outside of the work unit.
• CAP (College of American Pathologists) Inspection, SOPs (Standard Operating Procedures)
• Contributing ideas and participated in activities that improve processes.
• Engaging in monitoring data and evaluating feedback.
• Contributing to the enhancement of group effectiveness by collaborating with other team members, and providing constructive feedback.
• Attended and participated in classes, seminars, workshops, and other continuing education programs to maintain and enhance professional knowledge and job skills.
• Freely shared knowledge and information to assist in educating and training team members and coworkers.

Confidential, Glen Allen, VA

HL7 Interface Implementation Manager

Responsibilities:

• Managed team of 8 implementation engineers and software support analysts.
• Managed support for multiple software applications (WebDox, Remote Printing, Tech26, LabTech, WebLynx EMR and BC-Contact Management System).
• Worked closely with the Laboratory and Client Service Departments to ensure that specimens and patient information are processed to meet customer’s requirements.
• Worked with nationwide and international Sales Teams.
• Worked with internal and external customers, IT, vendor, and consulting resources to develop project plans.
• Worked closely with the Finance and Legal Departments on price negotiations and contracts with EMR and PM companies.
• Attended meetings with Sales Managers and VPs to determine new marketing projects.
• Developed, monitored, and adjusted the implementation methodology to ensure that best practices are followed in accordance with project management standards and establish processes.
• Consulted with staff, users, and management to establish requirements for new systems or modifications.
• Generated statistical reports for Executive Management using MS SQL.
• Trained internal and external users on various software applications and interface.
• Developed training materials and procedures.

Confidential, Glen Allen, VA

Application Support Analyst

Responsibilities:

• Managed deployment and implementation of HL7 interfaces.
• Generated queries using MS SQL.
• Designed and prepared daily and quarterly reports in Crystal Reports v.10.
• Provided support and training to Clients and Employees on Software Applications (WebDox, Remote Printing, Tech26, LabTech, WebLynx EMR and BC-Contact Management System).
• Consulted with staff, users, and management to establish requirements for new systems or modifications.
• Developed training materials and procedures; performed quality assurance testing for new releases and upgrades.
• Researched and retrieved required documentation to meet Audit requirements of company systems and applications account management (HIPAA and FDA).
• Ran Website administration (Internet and Intranet). Performed day-to-day administrative tasks such as maintaining current information on web pages using Dreamweaver. Modified and developed web pages, prepared mock-ups and storyboards using Macromedia and Adobe Creative Suite tools.

Confidential

QE2 Program Manager

Responsibilities:

• Assisted in gathering requirements for new web-based anatomic pathology and medical billing application.
• Consulted with end users on business needs.
• Managed and supervised development team of 9 programmers.
• Provided daily end-user support to 100 users of system.

Confidential, Richmond, VA

IT Support Analyst/Webdesigner

Responsibilities:

• Troubleshoot routine to complex PC and LAN problems; logon\network access failures, connectivity issues, desktop software issues.
• Build and deployed computing devices for users.
• Set-up user accounts, including logon and e-mail accounts using templates.
• Configured and supported VPN Client (Cisco) for external users.
• Managed users in Active Directory.
• Maintained an accurate inventory of IT assets, managed warranty and maintenance services.
• Worked with vendors (Printers, Microscopes, Servers).
• Consulted with programmers on software errors (Laboratory Information System).
• Tested software and hardware and wrote evaluations and recommendations.
• Analyzed, evaluated and prepared standard statistical reports.
• Wrote and revised user training manuals and procedures.
• Trained users on software and hardware.
• Researched and retrieved required documentation to meet Audit requirements of company systems and applications account management (HIPAA and FDA).
• Ran Website administration (Internet and Intranet). Performed day-to-day administrative tasks such as maintaining current information on web pages using Dreamweaver. Modified and developed web pages, prepared mock-ups and storyboards using Macromedia and Adobe Creative Suite tools.

Confidential, Richmond, VA

Administrative Assistant

Responsibilities:

• Transcribed patient information, diagnosis, and pathologist’s comments into data management system.
• Assisted with basic laboratory duties; accessioning specimens, cytology slide preparation (ThinPrep 2000 Processor).
• Answered telephones and responded to client’s needs.
• Filed and retrieved patient records.
• Assisted with writing and revising user training manuals and procedures for required inspections.
• Worked closely with Laboratory, Billing and Finance personnel.
• Provided training and mentoring to new associates.
• Worked with vendors (Printers, Microscopes, Servers).
• Worked with sales team nationwide.
• Assisted physicians with special projects (presentations, conference calls, meetings, etc.).