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Project Manager Resume

Long Island, NY

SUMMARY:

  • Around 18 years of experience in Software Industry involving many roles in the software development lifecycle SDLC covering variety of technologies in Insurance, Financial, Retail and Billing Applications
  • As Delivery Manager managed and lead a team of 50+ members on strategic large scale cross functional projects at 4 locations working on 12 different application on onshore offshore model and with annual budget of $12m ensuring scheduled and qualitative delivery with 95% resource utilization.
  • Strong 10 years hands - on experience in system design, development, testing and have lead many SOA based applications using Waterfall, Agile, RUP and Iterative development project methodologies.
  • More than 10 years of experience in P&C Insurance domain and exposure to claims, loss and premium, DW & reporting.
  • Governance, Risk Management, Compliance (GRC) & Audit processing, Implemented IT controls and laid down processes & procedures as part of SOX and ISO remediation. ITIL trained
  • Have provided strong leadership and coordinated activities of project governance ensuring team oriented work environment that enables professional development and collaboration.
  • Developed various proposals, project plans, schedules, capacity plans, issue logs, risk mitigation plan, status report, management dashboard, metrics and lesson learned documents using MS project, Word, Excel calculations, PowerPoint and shared via SharePoint portal.
  • Have managed more than 200 servers, 3000 databases working closely with other Data warehouse projects and Data Center resources ensuring availability, overlooking regular patching, upgrade to 2012, alerts & monitoring
  • Work as a PMO liaison, manage legal contracts in IT and participate in prioritization decision process, facilitate management decision (IT & Business),Business Functional Continuity Plans and Technical Disaster Recovery Planning
  • Introduced new practices and procedures to enhance client reporting, specifically the underlying profitability and performance (including reviewing and implementing Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
  • As a Vendor Manger was responsible for managing 3rd party vendors for new software deployment, release implementation, hardware upgrades and assistance from external consultants
  • Experience with QA Methodology and QA Validations to ensure the Quality Assurance Control
  • Manage, plan and administer Quality Assurance (QA) test activities
  • Extensive experience in Unit, Functional, Integration, Regression, User Acceptance, System, GUI, Load, Automation & Performance Testing.
  • Strong in Analyzing Business specifications and Use Cases and Developed Test Plans, Test Scripts and Test Cases and Executed them.
  • Dashboard Metrics on test case development, test execution progress, defect tracking and schedule
  • Excellent communication skills, Documentation Skills, Team problem solving ability, analytical and programming skills in high speed, quality conscious, Multitasked environment.

AREAS OF EXPERTISE & CORE COMPETENCIES:

  • Leadership Strategic Planning, Financial Analysis Project Management & Budgeting
  • Communications, Decision Making, Client Relationships, Negotiation Program Management
  • Problem Solving, Risk & Controls Management, Resource & People Management
  • Change Management, SDLC/Agile & Waterfall, Compliance & Regulatory Reporting, sprint planning, team retrospectives, backlog grooming

TECHNICAL SKILLS:

Tools: MS Project, ServiceNow, Visio, SharePoint, HP Quality Center, PPM, Ariba, Archer

Languages:: Java, .Net, C#, COBOL, JCL, SQL, UML, Stored Procedures

Database:: Oracle 10gi, SQL Server, DB2, MS Access, Solid, TOAD

Web Servers:: Web Logic 11g, JBOSS, IIS, Java Web Sphere, Windows Server

Web Tools: HTML, DHTML, XML, XSL

Integration:: MQ, ESB, Web services, Autosys, SaaS, SAP

Reporting:: COGNOS 8, Qlikview, Abinitio

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager, Long Island, NY

Responsibilities:

  • Working as a Sr. PM IT Governance Risk and compliance (GRC) overlooking Information Security & Service Management activities.
  • Develop & Maintain the policies, processes, standards, guidelines and tools to support in achieving Confidential ’s Information Security Management objectives.
  • Help in internal audit and SOX compliance efforts, exception tracking, closing the KPMG external audit observations and deficiencies
  • Act as single point of IT escalation with internal stake holders (Application & business) and external auditors. Conduct walkthrough for verification, validation and remediation
  • Have defined IT controls for access management, User entitlement and recertification, physical & application security, Change management, DR and put in service improvements using ServiceNow.
  • Lead initiatives for capacity management, demand management and forecasting hardware and software needs across Database, VM, Citrix, storage and Mainframe applications
  • Assists in developing and managing all facets of a project’s planning and execution including, but not limited to: project schedule/milestones, scope and requirements definition, budget, resource management, quality management plan, and progress reports.
  • Monitors actual project parameters against plans. Monitors and tracks issues and action items. Schedules meetings and prepares meeting agendas and meeting minutes. Assists with the preparation of written support documentation such as system and operational procedures, methodology procedures, and template instructions. Assists in PMO related process improvement initiatives and may act as coordinator for one or more assigned tasks/initiatives.
  • Resource management, forecasting, Budgeting and also perform PMO activities for projects worth more than $2m annual budget.
  • Project planning, estimation, scheduling, defect tracking and change requests
  • Prepare and review status reports, biweekly governance dashboards & metrics reporting and presenting weekly to PMO, monthly Steering committee meetings with IT heads.
  • Perform/oversee application maintenance including updates, patches, upgrades, backups and disaster recovery

Environment: ServiceNow, MS Project, Visio, SharePoint

Confidential

Project Manager, Albany, NY

Responsibilities:

  • Working as a Sr. PM in Confidential team under the Confidential overlooking ITSM (IT Service Management) project activities.
  • Onboarding ServiceNow ITSM as a statewide initiate across 9 clusters and 50+ agencies as part of End User Services Transformation Program for over 180,000 users.
  • Rollout implementation of Incident Management, Service Request, Change Management, (CMDB) Configuration DB, Asset Management, Problem Management, Event Management and Demand Management(PPM) across all agencies per ITIL best practices
  • Resource management, forecasting, Budgeting and also perform PMO activities for projects worth more than $4m annual budget.
  • Project planning, estimation, scheduling, defect tracking and change requests
  • Prepare and review status reports, biweekly governance dashboards & metrics reporting and presenting weekly to PMO, monthly Steering committee meetings with Confidential, CTO and Cluster heads.
  • Work with business users to translate requirements into functional and technical requirements, identify and refine business requirements and workflows. Support and coordinate scheduling and execution of releases, product upgrades & new technology deployments
  • Perform/oversee application maintenance including updates, patches, upgrades, backups and disaster recovery
  • Responsible for new release implementation of ITSM 2.0,( using Geneva), Chat features, survey, SLA workflow notification and for integrating ServiceNow with, LDAP,SCCM, ADDM, Splunk, Enterprise Elements and other applications and making ITSM a true enterprise repository
  • As vendor manager work with ServiceNow and other vendors

Environment: ServiceNow, MS Project, Visio, SharePoint

Confidential

Program Manager, Berkeley Heights, NJ

Responsibilities:

  • Manage Tower Watson Confidential project for capital modeling and RMS RiskLink & AIR Touchstone Catastrophic & predictive modeling projects
  • Demand management, forecasting and also perform other PMO activities for projects worth more than $12m annual budget in Enterprise Risk Management team
  • Worked with tools like PPM, Ariba, Archer, Service Now, EAP (GEAR),Bwise
  • Designed the service request and demand intake model in Service now for our project
  • As a Vendor Manger was responsible for managing 3rd party vendors for new software deployment, release implementation, hardware upgrades and assistance from external consultants
  • Act as the Delivery Manager, ensuring the scope for each release is defined and agreed upon by the business owner and SMEs; ensure the SDLC is followed and documented for each release; and adhere to the corporate Change Management process
  • Tacking key project milestones and adjusting project plans and/or resources to meet the needs of customers
  • Implemented daily & weekly huddle meet as part of LEAN management
  • Responsible for Audit & Compliance, (eGRC), Archer, Recertification, ensuring IT control, SSA,
  • Update GRC tool, BWise, for edits to control elements and issues.
  • AppScan documentations, including project handbook & best practices are in place for Fed Readiness, Solvency II.
  • Infrastructure management to ensure the 200+servers are running 24X7 and regularly patched. Conducted Igloo Dell Fusion-io PoC and recommend environmental changes for performance improvement. Data center initiatives for citrix 6.5 & windows 7 upgrade
  • Plan and Work closely with Data center team for new Infrastructure, and network team for open IP, switch performance and also ensure Physical, application and network security are in place
  • Project planning, estimation, scheduling and capacity planning, defect tracking and change requests
  • Prepare and review status reports, monthly governance dashboards & metrics,
  • Work across the business, IS management, Quality Assurance and Testing, Systems Analyst, Software Development, and Technical Writing teams to ensure the delivery of a high quality software application
  • Primary technical point of contact with management and various technical personnel on project from project inception through completion.
  • Recommend staffing models, Assist in resource setup, Training, transition planning and release
  • Conflict resolution, providing motivation, promoting team harmony

Environment: ASP.net, SQL server, Cognos10, Ab Initio, MS Project, Excel Calculations, Visio, Sharepoint

Confidential

Project Manager, Camden, NJ

Responsibilities:

  • Manages the Genelco Claims and MaksinBox Premium applications for student insurance.
  • As part of SOX (Sarbanes - Oxley) remediation implemented processes for change management, logical user access provisioning and re-certification.
  • As Information Security Manager was responsible to monitoring compliance with the organization’s information security policies & procedures among employees, third parties, contractors and remote sites. Ensure ISO 27001 Recertification
  • Performs security functions such as inspections, identification of vulnerabilities, and assessment of risks
  • Implemented Service Now for Incident, Change, and Service Request management
  • As a Vendor Manger was responsible for managing 3rd party vendors for new software implementation, hardware upgrades and assistance from external consultants
  • Act as the Delivery Manager, ensuring the scope for each release is defined and agreed upon by the business owner and SMEs; ensure the SDLC is followed and documented for each release; and assign support tickets for resolution.
  • Substituted for the IT Director for almost 6 months during his medical leave period
  • Tacking key project milestones and adjusting project plans and/or resources to meet the needs of customers
  • Assist in project planning, estimation, scheduling and capacity planning, defect tracking and change requests
  • Setting up SharePoint (2010) portals and document repository. Update GRC tool, BWise, for edits to control elements and issues.
  • Prepare and review status reports, monthly governance dashboards & metrics
  • Work across the business, IS management, Quality Assurance and Testing, Systems Analyst, Software Development, and Technical Writing teams to ensure the delivery of a high quality software application
  • Primary technical point of contact with management and various technical personnel on project from project inception through completion.
  • Recommend staffing models, Assist in resource setup, Training, transition planning and release
  • Conflict resolution, providing motivation, promoting team harmony

Environment: AS400, DB2, ASP.Net and SQL server, Sharepoint

BMW

Project Manager, Woodcliff Lake, NJ

Responsibilities:

  • Manages and implement the vehicle accessory incentive program and integrate with the existing SAP, finance(WBS,GL),banking (Drafting, Lockbox),distribution, Datawarehouse, COGNOS reporting, applications to promote accessories sale and pass the bonus to the dealers and capture time at ports
  • Ensure all the deliveries are as per the schedule and of high quality and meet customer expectations.
  • Tacking key project milestones and adjusting project plans and/or resources to meet the needs of customers
  • Assist in project planning, estimation, scheduling and capacity planning, defect tracking and change requests
  • Prepare and review status reports, monthly governance dashboards & metrics, SOW, proposals
  • Liaison between IT client and Business team and SOA architects
  • Asses, recommend and improve various project management processes
  • Provide infrastructural support, software and track associated licenses
  • Budgeting, Time Tracking for project worth. $2m+ per year
  • Recommend staffing models, Assist in resource setup, Training, transition planning and release
  • Ensure Production and performances SLA are met.

Environment: SAP, Java, DB2, Cognos, Mainframe

Confidential

Sr. Project /Engagement Manager, Hartford, CT

Responsibilities:

  • Manages multiple projects consisting of 12 applications for Premium processing, Loss processing and Statutory system running and Treasury Feeds on various technologies on offshore model and to ensure all the deliveries are as per the schedule and of high quality and meet customer expectations.
  • Tacking key project milestones & updating project plans resources plan
  • Project planning, estimation, scheduling & capacity planning, defect tracking and change requests, release management continuous integration
  • Prepare and review the status reports, Monthly Sr. Management governance dashboards & Metrics, SOW and Proposals and presales
  • Liaison between offshore team, IT client and Business team & SOA architects
  • Asses, recommend and improve various project management processes
  • Provide infrastructural support, software and track associated licenses
  • Budgeting, Time Tracking and invoicing. of nearly $4m per year
  • Recommend staffing models, Assist in resource setup, Training, transition planning and release
  • Ensure Production and performances SLA are met.
  • Define process frame works and ensure standards set are adhered, and assist in SOX certification
  • Develop COGNOS 8 reports using report studio, query studio
  • Providing motivation, Conduct Performance appraisal and career planning.
  • Work on SoW, presales and relationship management, assist in quarterly town halls, international client visits, newsletters and other social & community events

Environment: Java, RAD7.5,Oracle,Infogix,Autosys,Webservices,Cobol,DB2,Oracle,.Net,Cognos

Confidential

Project Manager

Responsibilities:

  • Manage the project from offshore develop and coordinate with onshore team and other support groups
  • Lead project scoping and estimation activities
  • Partners with the IT Operations organization, Enterprise Release Managers, other PMs
  • Allocate work create schedules and monitor progress to ensure timely and qualitative delivery
  • Develop Capacity plans, schedule and status reports and risk mitigation plans
  • Resource management and keeping the team motivated
  • Defect resolution and Issue management and configuration management
  • Ensuring Adherence to Standards and quality process set
  • Time tracking and invoicing
  • Mentor the team in competency development of team, implement performance management as per organizational guidelines, team building, compliance to company HR processes

Environment: ASP. Net, VB.Net, SQL Server, Crystal & Infragestics, IIS

Confidential

Project Lead/Manager

Responsibilities:

  • Project management and client coordination
  • Estimation and finalizing the scope of monthly deliveries
  • Planning & scheduling of activities using MSP and reviewing the project health
  • Billing and Utilization reports preparation
  • Timely feedback and Performance appraisals

Environment: ASP. Net, VB.Net, DB2, Excel, IIS

Confidential

Project Lead

Responsibilities:

  • Taking requirement and Designing the modules
  • Deciding the table structure and entity relationship using proper normalization
  • Client coordination and Communication
  • Handle configurable items using VSS and maintain the baseline
  • Coordinate the monthly releases.

Environment: ASP. Net, VB.Net, SQL Server 2000, Crystal reports

Confidential

Project lead, Wisconsin

Responsibilities:

  • Development Planning, Estimation and scheduling of tasks
  • Design the System module for support functions.
  • Prepare database, class and sequence diagrams using Visio
  • Client coordination and Communication and release management
  • Performance testing and load testing using Empirix E-Load
  • Query optimization & identifying required indexes
  • Handle configurable items using VSS and maintain the baseline
  • Coordinate the monthly releases as per different test environments.
  • Estimation and finalizing the scope of monthly deliveries
  • Planning and scheduling the activities using MSP and reviewing the same.
  • Project management and analyzing the monthly progress for QUEST parameters
  • Handle configurable items using VSS and maintain the baseline

Environment: ASP.Net, VB.Net, DB2, Crystal reports, Empirix e-load tester, Windows 2000

Confidential

Module leader

Responsibilities:

  • Preparing impact analysis
  • Give estimation
  • Development and Coding
  • Prepare the unit test plan, perform unit testing and system testing
  • Delivery
  • Design the fleet module for government utility vehicles
  • Prepare the sequence and class diagram using Visio
  • Report development using crystal report.net and windows service batch process
  • Do regular code reviews and unit internal testing

Environment: ASP. Net, VB.Net, Oracle 9i, Crystal reports, Windows 2000

Confidential

Module leader

Responsibilities:

  • Preparing impact analysis
  • Give estimation
  • Development and Coding
  • Prepare the unit test plan, perform unit testing and system testing
  • Delivery
  • Design the fleet module for government utility vehicles
  • Prepare the sequence and class diagram using Visio
  • Report development using crystal report.net and windows service batch process
  • Do regular code reviews and unit internal testing

Environment: ASP 3.0, Crystal reports, Oracle 8i, IIS, WEB Farm

Confidential

Software Developer

Responsibilities:

  • Development and Coding of ASP Web pages and VB component
  • Prepare the unit test plan, perform unit testing and system testing
  • Configuration control using VSS
  • Stress test and load testing using WAS

Environment: ASP.3.0 SQL-2000, IIS4, WEB Farm, Windows 2000

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