PROFESSIONAL SUMMARY:

• Over 9+ years of experience on Senior Quality Manager / Scrum Master & progressive leadership in software quality analyst and information technologies.
• Experienced establishing and improving Project Management Office (PMO) through process improvement initiative.
• Strong knowledge of System Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) in Requirements gathering, Analysis, Design, Development, Implementation and Testing Methods like Waterfall, RUP & Agile/Scrum, Iterative, Prototyping.
• Strong experience on analyzing user stories and participated in Sprint planning, Review Sessions & Scrum Meetings and developed Test scenarios, Test cases, Test data, Test reports.
• Expertise in reviewing requirements, Business requirements gathering, translating requirements into specifications and application design.
• Experience in test management, traceability to requirements and defect tracking.
• Experience in testing Financial, manufacturing & insurance applications.
• Experience working on Enhancements, maintainance, support the applications on PMM
• Strong Knowledge on Consulting and implementation of quality models, standards and methodologies such as CMMI, ISO, ITIL and TL9000.
• Experience with structured AGILE SCRUM methodology and QA Process to ensure the Quality Assurance Control.
• Good experience in working along with developer to provide feedback and experience in working with the development team for timely closure of defects.
• Participated in team meeting giving the status reports for the team on test execution and results.
• Experience working with various databases including Oracle, SQL server, DB2.
• Proficient knowledge in writing SQL queries and manipulating tables to extract data from database using SQL.
• Knowledge of Agile coach/Scrum master / SAFE / KANBAN actively worked with the team.
• Effective leadership skills, dynamic team player with proven effectiveness in cross - functional/cross-cultural global team management.
• Proven analytical and problem-solving skills including the ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment.
• Strong experience in Quality Assurance of multi-tier systems, Client/server systems and Web Applications/Sites including testing large enterprise software applications.
• Knowledge on estimation technique ( Function Point / Complex Point)
• Excellent communication and writing skills with the ability to adapt to new and dynamic environments.
• Excellent team player with strong written, communication, interpersonal and analytical skills.

AREAS OF EXPERTISE:

• Project Management and Tracking
• Project Scope and Risk Management
• Project and Delivery Methodologies
• Metrics Analyst
• Process Analysis and Redesign
• Leading TL9k sub-function Org level(collecting data, reviewing & submit in QUEST forum)
• Implement high maturity practice (QPM & CAR )
• Cost and Resource Estimates(Function point, Complex point)
• SLA and Change Management
• Initiate process improvement at Org level as project level.
• Managing stander (CMMI level 5, TL9K ) in Org level

TECHNICAL EXPERTISE:

Domain: E-Commerce, Banking sector, Health Insurance

Testing: Integration Testing, System Testing, Regression, Automation Testing, Database Testing, Data Migration Testing, Performance Testing, Localization Testing

Automation Tools: Selenium WebDriver, HP QTP, HP Load Runner, SoapUI

Test/ Bug Management Tools: HP ALM, JIRA, Microsoft TFS

Tools: TestNG, Maven

Continous Integation Tool: Jenkins

DBMS: SQL Server

Operating System: Windows 7/8

Languages known: C, VB scripting, Java

MS Office: Office 2008/2010

PROFESSIONAL EXPERIENCE:

Confidential, Sterling, VA

Scrum Master / Quality Manager

Responsibilities:

• As an Agile coach/Scrum master actively worked with the team.
• Transitioned the teams from Waterfall to Agile. Walked through the Definition of Done and provided guidance as an agile coach.
• Conducted backlog reviews, planning poker sessions, sprint planning, customer reviews and retrospectives for two teams during concurrent 2 week sprint cycles.
• Led daily scrums and scrum of scrums to communicate current day’s goals, previous day’s achievements, and any impediments or concerns in an Agile Scrum environment.
• As an Agile coach/Scrum master actively worked with the team on -
• Coaching on scrum practices
• Facilitating Scrum ceremonies like Sprint Planning, Planning Poker estimations, Daily Stand-ups, Sprint Demos, Sprint Retrospectives etc
• Help teams in tracking dependencies, risks within and outside scrum teams
• Coach on Scrum of Scrum aspects (Distributed scrums across sites)
• Helping team in removing roadblocks and move forward in the execution
• Help teams in setting agile tracking tools like CQ, SONAR, Junit etc
• Facilitating Scrum ceremonies like Sprint Planning, Planning Poker estimations, Daily Stand-ups, Sprint Demos, Sprint Retrospectives etc.
• Help teams in setting up agile metrics/Key performance indicators, measure them regularly identify improvement areas for continuous improvements.
• Coordinating with the project manager to ensure process/standard implementation.
• Established Project Management Office (PMO) formalizing processes/procedures.
• Managed stakeholders expectations, influenced decision-making (in favor of the project/program), and facilitated conflict resolutions
• Trained junior staff on Project Management methodologies and best practices.
• Managed a portfolio of projects and services with responsibility of overall execution.
• Process Implementations at multi-site development center.
• Conducting Process Awareness Sessions like CMMI L5 ver1.3 (Dev & SVC), Agile, RCA, Metrics & measure, Risk management, Quality management, Defect prevention & Defect Prediction
• Institutionalizing & Conducting Quality Improvement Initiatives
• Conducting Projects Reviews and Audits
• Mentoring Delivery Managers and Project Managers with process implementations
• Performing Base lining activity as part of OPP.
• Conducting Process Maturity Assessment, identifying the Gaps and fixing the same with Corrective and Preventive actions.
• Preparing fortnightly project performance reports.
• Conduct independent vertical level annual Customer Satisfaction Survey and analyze the survey for each account in the vertical.
• Strengthen the Risk Management process for account level.
• Implemented six sigma project in my current organization on productivity improvement.
• Managed a global project team (off-shore/on-shore, cross-functional/cross-cultural).
• Worked directly with different stakeholders including IT personnel such as, WAN/LAN Engineers, Developers, Business Analyst, QA Analyst, DBA, Technical Writer, and so on along with external vendors to determine complete project requirements.
• Ensured adherence to SDLC (Waterfall, Agile, Iterative, or Prototyping) as well as quality assurance/improvement activities (utilization of Six Sigma Quality tool - DMAIC/DMADV) during application development, support, maintenance, and enhancement as per the technology roadmaps and the company’s quality standards/guidelines to achieve SEI CMMi level 5 standard
• Reported on project performance (distribution of soft copies along with PowerPoint Presentation) utilizing Earned Value Management (EVM) technique (precisely - SPI, CPI, SV, CV, and Percent Complete)
• Engaged the Project Team in determining Project Budget utilizing PERT analysis, Function point estimation, Bottom-up estimation techniques
• Developed Project Schedule by defining Activities and performing Critical Path analysis
• Developed Project Management Plan - including subsidiary management plans for Risk, Requirement, Quality, Communication, Change, and Process Improvement
• Created and maintained project artifacts including but not limited to Work Breakdown Structure (WBS), Responsibility Assignment Matrix/RACI Chart, Change Log, Issue Log, Risk Register, and Stakeholder Register
• Evaluated project success by measuring the fulfillment of scope, schedule adherence and budgeted cost in portfolio
• Ensured timely portfolio level communication specific to executive management, project team members, external resources, and other stakeholders
• Identified business interdependencies and ensured proper coordination
• Established Change Control Board (CCB), and managed project changes to the baselines/requirements (following Integrated Change Control processes) as well as kept all parties informed on the status of change requests
• Reviewed Issue Log, Change Log, Risk Register periodically, and ensured timely responses/resolutions
• Coordinated with QA team to ensure test cases thoroughly covered all business uses and facilitated UAT
• Ensured project documents were complete, current, and stored appropriately following company’s policies/procedures

Environment: JAVA, Microsoft.NET, HTML, Windows, VMware, VoIP, Oracle, SQL, UNIX, MS Project, MS SharePoint, CQ, QC

Confidential, Woodbury, NY

Scrum Master

Responsibilities:

• As an Agile coach/Scrum master actively worked with the team.
• Transitioned the teams from Waterfall to Agile. Walked through the Definition of Done and provided guidance as an agile coach.
• Conducted backlog reviews, planning poker sessions, sprint planning, customer reviews and retrospectives for two teams during concurrent 2 week sprint cycles.
• Led daily scrums and scrum of scrums to communicate current day’s goals, previous day’s achievements, and any impediments or concerns in an Agile Scrum environment.
• Assisted with EPMO development by co-writing Project Management methodologies/templates, and standardizing policies/procedures
• Trained staff on project management methodologies
• Led a diverse group of cross-functional/cross-cultural team members through all SDLC (Agile/Prototyping) phases starting from project initiation to project closure
• Applied Project Management best practices, tools, techniques, and methodologies that had resulted in project being executed and completed successfully - meeting scope, schedule, and budget expectations
• Identified resources needed, negotiated with the Functional Managers to properly allocate resources to the project, and assigned roles/responsibilities accordingly
• Oversaw GAP analysis of the existing system and the system to be built
• Facilitated implementation of QA best practices and standards - defining, collecting,
• Ensured project was compliant with PMO policies and Internal Audit
• Led risk identification processes, and collaborated with team to develop risk mitigation strategies along with developing contingency plan
• Developed and maintained relationships with project stakeholders, and managed stakeholders’ expectations accordingly
• Facilitated status reviews with all stakeholders updating project status
• Created and maintained Issue Log, Change Log, and Risk Register to manage day-to-day operational aspects of the project.

Environment: JAVA, Microsoft.NET, HP-UX, Oracle, IBM Clarity, Windows, Load Runner, QTP, MS Project.

Confidential, New York, NY

Lead Quality Executive

Responsibilities:

• Coordinating with the project manager to ensure process/standard implementation.
• Established Project Management Office (PMO) formalizing processes/procedures.
• Wrote Project Management methodologies (per PMI standards), created numerous templates, established rules/regulations/guidelines as well as developed training programs/materials to support staff
• Managed stakeholders expectations, influenced decision-making (in favor of the project/program), and facilitated conflict resolutions
• Trained junior staff on Project Management methodologies and best practices.
• Managed a portfolio of projects and services with responsibility of overall execution
• Process Implementations at multi-site development center.
• Institutionalizing & Conducting Quality Improvement Initiatives
• Conducting Projects Reviews and Audits
• Mentoring Delivery Managers and Project Managers with process implementations
• Performing Base lining activity as part of OPP.
• Conducting Process Maturity Assessment, identifying the Gaps and fixing the same with Corrective and Preventive actions.
• Preparing fortnightly project performance reports.
• Conduct independent vertical level annual Customer Satisfaction Survey and analyze the survey for each account in the vertical.
• Strengthen the Risk Management process for account level.
• Implemented six sigma project in my current organization on productivity improvement.
• Managed a global project team (off-shore/on-shore, cross-functional/cross-cultural).
• Developed Project Management Plan - including subsidiary management plans for Risk, Requirement, Quality, Communication, Change, and Process Improvement
• Created Baselines for triple constraints (Scope, Schedule, Cost), and planned for risk mitigation strategies along with determining the amount needed (Ex$V) as contingency reserve
• Created and maintained project artifacts including but not limited to Work Breakdown Structure (WBS), Responsibility Assignment Matrix/RACI Chart, Change Log, Issue Log, Risk Register, and Stakeholder Register
• Acted as a trustee and steward of the Project Management Methodology by serving as a vocal advocate and continuously improving the processes, tools and templates
• Ensured that all project changes and decisions were logged and managed accordingly
• Mentored other project managers on Project Management best practices.
• Ensured timely portfolio level communication specific to executive management, project team members, external resources, and other stakeholders
• Established Change Control Board (CCB), and managed project changes to the baselines/requirements (following Integrated Change Control processes) as well as kept all parties informed on the status of change requests.
• Reviewed Issue Log, Change Log, Risk Register periodically and ensured timely responses/resolutions.
• Ensured project documents were complete, current, and stored appropriately following company’s policies/procedures

Environment: JAVA, Microsoft.NET, HTML, Windows, VMware, VoIP, Oracle, SQL, UNIX, MS Project, MS SharePoint, CQ, QC

Confidential

Senior Quality Executive

Responsibilities:

• Developed Baselines and Project Management plan (including Communication and Risk Management Plans)
• Managed projects through all phases of SDLC (Agile) - from inception to completion
• Identified ALL possible stakeholders, and documented their requirements accordingly
• Created WBS, and decomposed entire project into deliverables/work packages/activities
• Defined project team members’ roles and responsibilities (including creation of RACI chart).Acted as point of contact for all development efforts
• Ensured proper documentation of business and functional requirements
• Reviewing Deliverables.
• Performing Process Audit.
• Metrics Analysis Report preparation along with SV, EV, MTTR, Bad Fix, Test Effectiveness, Response Time etc.
• Involved in SCAMPI for Capability Maturity Model Integration appraisal at Confidential Limited - ER for version 1.2 Dev.
• Effort Estimation using Function Point Analysis & Work Breakdown Structure.
• Knowledge of Process Performance Model.
• Managing Organizational Process Assets Library.
• Causal analysis Report preparation.
• Reviewing Causal Analysis activities of the project and tracking proposed action items to closure.
• Various type of report e.g. Weekly Status Report, Monthly Status Report, and Quality of Analysis Report preparation for project.
• Call Status Tracking.
• Facilitating project group in preparing Practice Implementation Indicator Descriptions (PIIDs) for too many process area.
• Performing effectively across all projects in the organization for Process Institutionalization.
• Involved in Timesheet Compliance and Billing Activity.
• Project focused metrics collection.
• Reporting the project specific dashboard.
• Monitored assigned project tasks to assure deadlines were met
• Ensured project was compliant with PMO policies and Internal Audit
• Effectively communicated project expectations to team members and stakeholders in a timely manner
• Reviewed project deliverables to ensure completeness and adherence to standards.
• Coordinated with project team to ensure the consistent use of project management methodologies, guidelines and procedures

Environment: JAVA, JSP, JavaScript, HTML, Microsoft.NET, Windows, WinRunner, Oracle, SQL, UNIX

Confidential

Quality Assurance

Responsibilities:

• Understanding the Business requirements, Application and function specifications, Design documents.
• Involved in writing and designing templates for the Test Plans and Test cases.
• Involved in Preparation of Test Scenarios and review of Test Cases.
• Involved in updating and executing test cases according to requirements.
• Identified the Test Cases and documented them in Quality Center.
• Performed GUI, Functional, Negative, Positive, Regression and User Acceptance Testing.
• Prepared various reports based on different stages of Testing.
• Updated Reports and dashboards to display the status of test coverage including the number of test cases passing, failing or pending.
• Interacted with developers, users and various members of the team to discuss issues, resolve defects and set priorities.
• Involved in Managerial Meetings and Confidential ended various conference calls at different levels from QA, Developers and Clients.

Environment: Java, Windows, Quality Center, MS Office.