SUMMARY:

• A right mix of Business Analyst and Project Manager, hands - on in bridging gap between Business and Technical team
• Certified PMP as well CBAP
• 15+ years of hands on financial services application experience in Banking industry
• Client site International experience as Delivery Manager/Project Manager/Business Analyst role facing leading International clients such as Confidential USA, Confidential Bermuda, Confidential of Abu Dhabi, Confidential Bank UAE, ABN AMRO Singapore, Union Bank of Philippines.
• Expertise in Core banking and Net-banking/e-banking development and implementation.
• Excellent experience with entire software life cycle (SDLC) starting from Requirement gathering, High/low level design, coding, testing, Installation, Parameterization, User Acceptance, Customization, Interface Development till cut-over and post cut-over support.
• Handled merger and acquisition programs in Banking industry involving process re-engineering, business development, complete system overhaul with implementation of Core-Banking, Treasury, e-banking, ATM, SWIFT, Credit Card, Internet Banking, CRM, Data-Ware House, Loan origination + Sales Force Automation.
• Excellent Vendor management and Program Management experience with multiple projects running at multiple country by managing virtual team with budget more than $20m.
• Excellent technical and banking domain exposure, can manage various people in all teams from IT, Risk/Audit, Business and vendor as well as C-level executives.
• Professionally trained on entire spectrum of finance industry; retail, corporate banking, fixed income, mortgage, wholesale, brokered, wealth-management, securities/brokerage, cash management, treasury and trade finance.
• Proven skills in working with Onsite - Offshore teams.
• Excellent exposure to C/C++, Java, J2EE, coding on UNIX with backend as Oracle.
• Good exposure for version maintenance and industry practices for version control

TECHNICAL SKILLS:

Languages hands on: C/C++, SQL, PL/SQL, Unix shell, Windows batch scripting

Language familiarity: XML, HTML, Java, JSP

Databases: Oracle 8i/9i, SQL, SQL server, My SQL

Version Control tools: SCCS, VSS

Data Communication: SOA, IBM Web-sphere, MQ, Resin, Apache, TCP/IP, FTP/SFTP (Certificate/Password), Active Batch

Development Methodologies: SDLC, CMMi (experience with running project at level 5)

Project Management: PMI, Agile project management, Confidential global methodologies

Project Management tools: MS Project, Project server, Primavera, Confidential ’s Project and Portfolio Management (earlier Mercury), Clarizen

Process quality improvement: COBIT framework, ITIL, SEI CMM, Confidential quality practices

Application Testing Tool: Quality Center, IBM Rational, Automated testing through scripts, performance testing at 5000TPS

PROFESSIONAL EXPERIENCE:

Confidential, Auburn Hills, MI

Project Manager

Responsibilities:

• SCRUM master for Sprints 3 to 8, lead requirement clarification, prioritization, effort estimation to coding, code review, managed velocity to build, testing, product demo, issue triaging.
• Drive the process reengineering discussion involving multiple business units (Retail/wholesale loan submission, Initial disclosures, change in circumstances, Underwriter submission review, Underwriting, to compliance HUD review and closing, funding)
• Worked with technical writer to capture revised process flow and obtained business sign off.
• Risk management: running risk assessment, mitigation plan and review meetings. Presentation to steering meeting to make them aware of the current risks, issues, action items and escalation points.
• Participate in negotiation with vendors for SOW, change requests.

Confidential, Salt Lake City, UT

Project Manager

Responsibilities:

• Solution Analysis - reviewed all business requirements and their solution designs covering entire loan life cycle (loan application, origination, credit approval, documentation, payment schedule, escrow, escrow analysis, loan servicing, collection, asset classification, payoff, foreclosure) for mortgages, vehicle loans and personal loans.
• Ensured requirements, solution in compliance with US regulations; Reg Z, Reg B, Reg C, Truth in Landing/ Confidential, FATCA, FCRA etc.
• The Agile development is being done in India so attended all SCRUM and offshore solution design web-ex and managing entire team to support test creation along with development
• Define testing methodology and review defect management processes; introduced concept of embedded testing (testing along with development) to help in reducing overall time without compromising on quality. Review test cases, pre-requisite conditions, and entry-exit criterion.
• Ensured complete traceability among requirements, solution, test cases, test scripts, defects, and procedure documents in Rational.
• Executed System Integration Testing (two cycles); defect triaging, prioritization, patch tracing and retest. Work with business for test result validation.
• Provide consultancy during data conversion strategy document and interface development discussions. Guide data conversion testing team for data validation and behavior testing
• Assisting executives in governance, organization structure; reviewed proposed organization structure and provided recommendation to optimally use resources
• Run steering meetings in coordination with program manager and release managers.
• Risk management: risk identification, mitigation planning and risk review
• Worked with Business Operation Readiness team to create procedures and training material

Confidential, Riverwoods, IL

Implementation Consultant

Responsibilities:

• Following 6 Sigma/LEAN processes we developed a user friendly front end system which interfaces with CRM processing engine to create workflows, call API in core application to achieve straight through processing. Entire architecture was redesigned to enable services that can be called from net banking, call center application, branch banking, mobile banking and IVR.
• All the processes were analyzed and complete system re-design was done to support processes. A reduction of 45% man hours was achieved with significant improvement in service quality and turnaround time.
• Finacle CRM has workflow capabilities so used that engine for designing back office processes, SLA, escalation matrix, reporting etc.
• Responsible for running all SCRUM meetings, maintaining product backlog, estimation and resource assignment.
• Managed Payments and Monetary Services Track and delivered 30 enhanced business processes utilizing 6 Sigma/LEAN and new technology framework. Managed stakeholders from business units, technology, audit, legal, fraud, risk and compliance for obtaining sign off
• Reviewed existing business processes for Retail, Wholesale & Brokered business and enhanced for AML compliance; KYC, OFAC screening, transaction profiling and reporting.
• Implemented new policies and risk management rules to transition ACH transactions from a vendor payment platform to internal payment platform. This will move about 95% of the ACH transactions into the internal platform, stabilizing cost and ability to scale up the service.
• Test management: Ensured test case review by business teams, and managed execution of UAT (3 rounds), SIT (2 rounds), Regression (2 rounds) by outsourced resources through Quality Center. Owned issue logs and track each issue till closure/decision
• Testing includes all delivery channels like OTC, Web/e-banking, Call Center and EFT
• Card processing: EFT (ATM/POS/Net transaction), reconciliation with GL, settlement processing, charge backs and Card maintenance. ACH (inward/outward), Check clearing (inward/outward) processing. NSF, Suspense and fall out processing
• Ensuring business processes are in compliance with Federal Regulations like Reg E, Reg D, Reg CC, Reg V

Confidential

Project Manager/Business Analyst

Responsibilities:

• Student Loan Application Process: review new system features, identify Confidential and work around. Work with vendor/business to create requirement documents/Design Documents followed by approach & solution documents.
• Personal Loan: Coordinate with business to define the screen layout for the new in-house system which will be interfacing with new core banking and GL system.
• Home equity: Underwriting, line of credit, multiple disbursement, legal paperwork.
• Define product parameters like interest accrual set-up, GL set-up and delinquency

Confidential

Application Development & Support Manager

Responsibilities:

• SME for banking products Deposit, Lending (Mortgage, Construction, Home Equity, Personal Loan, Student Loans, Vehicle Financing)
• Managed help desk support, issue management, version control and vendor management, worked 7 days a week to stop initial fire with vendor, business and IT resources.
• Ensure appropriate issue reporting to executives along with their impact, workaround and estimation. Some issues were tracked even at board level so details, accuracy were critical.
• Coordinate with Audit and Finance in defining reporting requirement and evaluation of various options. Managed delivery from vendor resources (T&M basis)
• Process consultation providing best practices along with review of issues faced in current interfaces.
• Liaising with business for bringing consensus on scope, requirements and processes.

Project Manager

Confidential

Responsibilities:

• Managed the implementation budget of $5.4m allocated for data conversion + interface development within 5% range.
• Vendor/consultant management, estimation, SOW, tracking and reporting timesheet approval, overtime and travel expenses.
• Risk-management; identification, documentation, risk meeting and mitigation plan
• Managed one of the identified risk by re-booking of several Loan accounts which were not operable with back dated interest, late fee, delinquency cycle updates
• Managed complete data conversion cycle: Data Validation, Data Testing, UAT, SIT, Regression, Dress Rehearsals and Go-live conversion.
• Proving governess to Testing efforts, issue management, version control. IT Training and operation procedure development
• Preparation for post live support, getting hand-on training for Treasury, Time, Loans, CIF, Tran, POD, Aperio modules.

Confidential, MA

Project Manager / Senior Business Analyst

Responsibilities:

• This was my first exposure for Agile Project Management and the scrum way of development. Got a formal training on agile project management for 2 weeks before joining on site team.
• Manage and Participate in business requirement discussion required for generation and assessment of Basel II compliance, finalization of Master data modeling and XML template followed by documentation and business sign-off on functional specifications. Help business in defining business test cases and document them.
• Explain the functional requirement to development team and help them in releasing high/low level design. Manage software development as per the schedule with continuous tracking and reporting. Lies with client to provide detailed unit and system integration test cases.
• Manage installation, parameterization and UAT at client site. Obtain signoff and plan for production. Prepare detailed production plan and post live support. Obtain project signoff from client. Handle change management due to inclusion of credit system feed.

Confidential

Program Manager / Program Management Office

Responsibilities:

• Managed entire fund ($20m) allocated for this program targeting merger and acquisition of two financial institutions (one local and one in Egypt) along with cost of software/applications and services.
• Creation and review of Program charter ensuring the alignment of various projects deliverables to the Program objective, Review of SOWs and Vendor Contractual Agreements and SLAs. Define the implementation methodologies which were derived from Confidential ’s global methodologies. Owned the project planning documentation.
• By using Confidential ’s Project & Portfolio Management system, ensured effective budgeting, tracking and reporting. Risk management; assessment, mitigation and response planning. Planning, scheduling and tracking of various projects within program with the help of respective project managers. Provided governance and laid project management guidelines based on Confidential and Agile methodologies with total control on daily meetings with proper documentation. Ensuring vendors are meeting their SLA along with facilitating escalations within Bank’s top management. Defined the quality standard for entire SDLC along with weekly status report for projects and entire program. Managed steering committee meetings with Bank’s top management from IT, Business, Risk and Audit.
• Managed all kick off meetings defining entry criteria, exit criteria, project path and ensured suitable milestones. Prepare the super user and end user training plans and methodologies. Facilitating discussions and providing expert advice on options for phased development, acceptance testing, roll out and post live support.
• Managed the synchronization of entire project teams located at UAE and Egypt: PMO team, Bank’s IT team, Bank’s business team, Banks operations team, Confidential onsite team, Confidential development team at Chennai.

Confidential

Data center manager/PMO

Responsibilities:

• Planning for roll out and development with several phases
• Developing reports in Oracle Business Object
• PM activities like client interface, resource planning/handling and tracking of project
• Effort estimation, approach and option analysis, planning & scheduling.

Confidential

Program Manager/PMO

Responsibilities:

• Program Management aimed to merge two banks; Planning for bank merger & big-bang cut-over
• Due to merger of two banks, process alignment, negotiation with different business teams, people management was the key, getting a consensus with both teams, documenting them and getting them approved with senior management, audit and compliance
• Client interface, resource planning/handling and tracking of project
• Effort estimation, approach and option analysis, planning & scheduling.
• Onsite execution with hired resources.