SUMMARY:

• Highly accomplished, analytical, strategic - thinking and business savvy executive with extensive experience in project management, IT strategy, change management, strategic planning, negotiation and operational streamlining for multidisciplinary industries.
• Career history saturated with formulating and executing strategic business and technology initiatives, spearheading complex projects to realize fruition and orchestrating successful corporate strategy and process improvement plans for industry leading operations.
• Strong record of success in maximizing efficiencies, improving performance metrics and enhancing organizational operations. Skilled in development of cohesive, cross-functional, teams capable of performing needs assessment, identifying improvement tools and realizing deliverables.
• Critical thinker and effective communicator guided by philosophies of project lifecycle management, scientific analysis and business intelligence.
• Highly adept at implementing necessary processes to support sales growth and improve customer satisfaction levels.
• Streamlined operational procedures and processes for global leader, Confidential, launching business enhancing systems including warehouse facility sparing program, new call center support process and training, asset management program, configuration(s) for WMS (Red Prairie) conversions and more.
• Successfully planned and delivered several technical IT tracks of work for a 5,000+ seat Windows XP/Server 2003/2008 migration.
• Spearheaded project management efforts for Confidential, overseeing multiple, simultaneous large scale retail projects to include airports, local and regional shopping malls, medical facilities, office spaces, hotels and restaurants across U.S.
• Led numerous web development projects for GA Department of Transportation such as interdepartmental site tool enabling customer transaction tracking and improving productivity.
• Reengineered help desk policies and procedures for Nationwide Warehouse and Storage, successfully heightening customer scores by 40+%.
• Orchestrated management of 6-week conversion project for warehousing firm to include 85 stores in 2 countries and across several time zones, realizing deliverables on time and within budget.

TECHNICAL SKILLS:

Languages: PL/SQL, Visual Basic and Control Language

Applications: VB for Applications, SQL*PLUS, JDK1.3, BDK2.0,, Visual Age, Photoshop, Excellent Remote Wave Polling Software, McAfee Call Tracking, Winfobase, Fujitsu Intellicenter ACD, Site Minder, Home Site, Flash, Acrobat, Actuate, PC Anywhere

Databases: Oracle 8i, BtrieveEnvironments: Win 95/98/NT/CE, DOS, AS/400, Palm OS, Harvest, Island PacificEnterprise Resource Planning: Lawson Financials

Concepts: DOS Batch Commands, PTFs, SDLC

Hardware: Zebra Label Printers (140XiIII+, 105SL, 170Xilll+, Z4M, QL420, S600), Symbol VRC6946, Symbol PDT6846, Symbol LS3578-ER, Symbol P300, Symbol LS9208

PROFESSIONAL EXPERIENCE:

Confidential, Lithia Springs, GA

Program/Project Manager

Key Skills & Knowledge: Project Management Methodology, Microsoft Office 2010, MS Project 2010, SharePoint 2010, Red Prairie WMS, 3PL, BAAN, JDE One World, SAP

• Brought on to organize and manage multiple projects for this global leader in fire protection and security solutions. Efforts included project management process integration, quality assurance standardization and documentation in the logistics and supply chain space.
• Initiation, planning, execution, monitoring, controlling and closing project processes
• Provides leadership to large, multi-disciplined project team and plans course of action required to meet project deliverable
• Accountable for the project management plan to include the business case, work plan, schedule, resource plan, communication plan, change plan, and risk plan
• Effectively integrates people and other resources necessary for project management plan delivery
• Successfully manages and monitors project budgets and objectives to deliver on time business results
• Accountable for project delivery by keeping project sponsors and stakeholders aware of project status
• Manages team risks and issues
• Manages critical supplier and internal customer relationships
• Managed project review meetings with team members to ensure work progresses as planned and as issues are identified, action plans are put in place to address in an appropriate time frame and escalate as appropriate
• Worked with project team members to ensure project documents are complete, current, and stored appropriately
• Communicated progress against the plan to team members, stakeholders and Executives

Confidential, Atlanta, GA

Program Manager

Key Skills & Knowledge: Project Management Methodology, Microsoft Office 2010, MS Project 2010, SharePoint 2010, Red Prairie WMS, I3PL

• Assigned to oversee program and project management for this global leader in temperature-controlled warehousing and logistics, working to continuously improve internal operating processes and PMO efficiencies
• Management of the program teams consisting of Americold employees, subcontract staff, and expert product consultants, responsible for all aspects of PMO including strategy, planning, and delivery, change management, training, and documentation
• Develops and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Effectively applies PMO methodologies and enforces PMO standards
• Identified resources needed and assigns individual responsibilities
• Assisted with managing the day-to-day operational aspects of projects and scopes
• Identified resources needed and assigned individual responsibilities
• Prepared for engagement reviews, executive overviews, and quality assurance procedures
• Minimized exposure and risk on projects
• Assigned project tasks and reviews the quality of support provided by the project team members
• Managed indirect reports who will be participants on the project while still performing their day-to-day responsibilities in their home department
• Managed project review meetings with team members to ensure work progresses as planned and as issues are identified, action plans are put in place to address in an appropriate time frame and escalate as appropriate
• Worked with project team members to ensure project documents are complete, current, and stored appropriately
• Communicated progress against the plan to team members, stakeholders and Executives
• Partnered with process owners and General Managers to fully understand impact of customer requirements or requests and the affect they would have on overall project planning process and/or specific projects
• Assisted in determination and evaluation of operations best practices and coordinate their subsequent implementation. Provide expertise and guidance to resolve problems encountered during implementations
• Supported facility go-lives, conversions and/or retrofits as needed: ensure operational readiness to minimize downtime, productivity reductions, and accuracy issues. This includes analytics around ramp-up planning, staffing and equipment requirements
• Fully responsible for assigned projects, including both driving progress and ensuring deadlines and budget are met and keeping management informed of progress
• Managed change control so that as potential scope changes arise, they are each carefully analyzed, reviewed, and appropriately approved
• Identified and suggest areas for process improvement
• Reported project performance tracking that includes measurement against budgeted costs, operational revenue and profitability as define in the overall business case
• Supported the recruiting, hiring, training, and coaching of management team members
• Traveled on short notice and possibly for extended periods of times

Confidential, Marietta, GA

Project Manager/Estimator

Key Skills & Knowledge: Project Management Methodology, Windows 7, Microsoft Office 2010, MS Project 2010, Patch Management, Printer maintenance, Disaster Recovery

• Entrusted to oversee project management for a construction company specializing in tenant general contracting work for metro Atlanta and throughout U.S. Responsibilities ranged from job estimation, inventory management and staff leadership to materials management, vendor negotiation, client relations and technical support.
• Utilized negotiation skills to solidify competitive costs with vendor and provide enterprise solution for PC/server support. Efforts substantially impacted bottom line and streamlined internal operating efficiencies.
• Designed and implemented vendor management system, effectively improving facilitation of project estimates and expenses. System significantly enhanced integrity and accuracy of information and reduced estimate turnaround time for clientele.
• Install and configure servers, storage, network devices and corresponding software
• Successfully plan and implement projects of all sizes through all phases of the project and implementation phases
• Written and verbal status updates to business and IT stakeholders including executive management
• Deliver regular project status reports and project performance metrics
• Effectively manage project team, assigning and tracking task progress

Confidential, Atlanta, GA

Regional I. T. Director/Program Manager

Key Skills & Knowledge: Project Management Methodology, Servers/Desktops/Laptops, Cisco Routers/Switches/Access Points, LaserJet, Officejet, Deskjet, Windows 2000/XP, MS Server 2000/2003/2008, Microsoft Office 2003/2007, MS Project 2008, SharePoint 2008, Symantec NetBackup, Disaster Recovery, Patch Management, Remote Management/Auditing/Monitoring, Disk Imaging, Active Directory, TCP/IP Printing, IT Auditing, Red Prairie WMS, Remedy Call Tracking and Asset Management, LAN/WAN concepts

• Champion IT project management efforts on behalf of this global leader in diesel, automotive, transportation and logistics technology and services. Additional multifaceted accountabilities include continuous process improvement, training, customer service, documentation, change management and more for specified region.
• Responsible for up to 7+direct/indirect reports (super users) of IT leaders inside specified region
• Manage client-server projects to extend, enhance and create new capabilities
• Coordinate and collaborate with other IS teams to ensure availability, reliability and scalability of corporate systems to meet business demands
• Created and maintained information technology project plans that effectively communicate tasks, milestone dates, status, and resource allocation
• Led the alignment of warehouse site/field IT resources as well as contracted vendors to ensure company best practices, standards, etc. are followed and controlled and timely deployment of new functionality and upgrades
• Provided technical direction for the development, design, and systems integration for business unit engagements from definition phase through implementation
• Identified resources needed and assigned individual responsibilities
• Assisted technical teams and vendors in task design and development
• Held regular status and informational meetings with project team, while effectively communicating relevant project information to business owners and superiors.
• Assisted test team in creating test plans and testing efforts; SIT and UAT for deployment of new/upgraded services or functionality
• Ensured project deliverables are met within budget and project closed out properly
• Participated, as required, in steering committee meetings (Security and Audit Committee, Change Authorization Board)
• Actively tracked SLA’s and engaging with stakeholders to ensure services are delivered to meet or exceed expectations
• Lead the planning and implementation of system upgrades, maintenance fixes and vendor-supplied patches
• Manage Help Desk queues; priorities and respond to help desk tickets within SLA
• Assisted with audits involving application, database, building and/or server level security functions for selected region
• Analyzed highly complex processes to support detailed audit evaluation and documentation, representative of the current IT control environment
• Successfully reduced trouble call resolution times via design and implementation of new support process and training for customer service call center.
• Initiated and launched sparing program for warehouse facilities, minimizing break/fix metrics.
• Streamlined inventory management system through development of new process for asset management.
• Facilitated continuous change management, ensuring complete buy in of new processes by associates through complete rewrite of training materials alongside business unit training department.
• Ensured a clear and consistent communication process to stakeholders for any operational event

Confidential, Atlanta, GA

Project Manager/Programmer/Analyst

Key Skills & Knowledge: Project Management Methodology, Java, Swing, Java Servlets, JavaBeans, JavaScript, JSP, HTML, DHTML, XML/XSL, CSS, Visual InterDev, Remedy Call Tracking, Dreamweaver, Cold Fusion, Object-Oriented Programming, Web Design, Web Analytics, Ecommerce, Debugging and Testing Procedures, Relational Database Design and Manipulation Techniques, MS Access, JDBC, SQL Server, WebSphere, JBoss, Tomcat Web Server, Rational Tool Suite, Microsoft Office 2000/2003, MS Project 2000/2003

• Charged to oversee project and program management for this large state entity, working to continuously improve internal operating processes
• Led development and management of software applications, technology product standards, strategy, and support planning
• Provided program leadership and ensured delivery of high-quality work product within committed timeframes
• Coordinate UAT for select business units
• Ensured all phases of projects are delivered on time and with high quality
• Tracked and monitored delivery timelines and reported issues back to business unit management
• Provided routine program status reports to management detailing progress, issues, risks, and mitigation plans
• Ensured complete understanding of development estimates and project scope
• Coordinated with vendor design teams to ensure comprehensive, cross functional design
• Ensured program milestones are completed within committed timeframes
• Supported Production deployments
• Substantially improved exit interview system for department through application development redesign, enhancing accessibility of information for staff and improving productivity.
• Through outside vendor, improved the Ecommerce site for the GDOT SASHTO conference through web analytics.

Confidential, Atlanta, GA

Consultant/Project Manager

Key Skills & Knowledge: Project Management Methodology, Personnel Management and Hiring (1st - 3rd Level Support) and Account Management, Dell Servers/Desktops/Laptops, Disk Imaging, Symantec Ghost, Active Directory, NT Domain Admin, Patch Management, Remote Management/Auditing/Monitoring, TCP/IP Printing, Windows 2000/XP, Windows Server 2000/2003, Eudora

• Selected for technical expertise to provide project management guidance and consultative services to one of leading, renowned technical universities in southern U.S.
• Through application development and web analytics, revamped departmental website to include content management solution (CMS). Redesign created more organized and visually appealing space and CMS sped web maintenance activities.
• Interact with internal and external with executive level management, middle management and staff on various matters to influence policies for the business unit
• Responsible for planning and execution throughout the project lifecycle, including: gathering and prioritizing project and customer requirements, defining the product vision, and working closely with college personnel and support to ensure customer satisfaction goals are met
• Helped define requirements and working with customers and the development team to refine them
• Contributed to QA in the creation of test plans
• Assisted in the design, installation, implementation and administration of a redundant active directory domain, providing support for thousands of users with 5 Win2003 servers, 250 WinXP workstations and 9 networked printers
• Challenged others to develop as leaders while serving as a role model and mentor
• Established and implemented policies and procedures for College of Management help desk, providing standardization to call filtration, response and conflict resolution tasks.
• Designed and monitored customer interaction and call escalation policies and procedures
• Established and enforced Help Desk service level agreements in consultation with end users to establish problem resolution expectations and time frames
• Trained, coached and mentored Help Desk Attendants to develop acceptable skill levels
• Ensured satisfaction throughout the delivery of the College of Management Customer Care Experience by interacting with the customer as a management professional dedicated to their needs

Confidential, Atlanta, GA

Consultant/Project Support Center Director

Key Skills & Knowledge: Project Management Methodology, Personnel Management and Hiring (1st - 3rd Level Support) and Account Management, Call Center Strategies, Remote Management/Auditing/Monitoring, Windows 2000/XP, Itronix Go Book II, GPS Systems, ASP, Web Analytics, Debugging and Testing Procedures, Relational Database Design and Manipulation Techniques, Windows XP, Microsoft Office 2003 Suite

• Chosen to overhaul project support center for this telecommunications service provider. Responsibilities included staff restructure, integration of metric reporting, employee development and client relations.
• Reorganized organization/unit structure, processes and procedures, heightening quality of support to clients and increasing customer satisfaction
• Monitored daily Help Desk activity to identify escalations which require immediate attention and take appropriate action
• Identified, recommended, developed and implemented end user training programs to increase computer literacy and self sufficiency
• Developed and updated training programs for Help Desk staff to ensure total mission awareness of each attendant
• Trained, coached and mentored Help Desk Attendants to develop acceptable skill levels
• Planned and conducted performance appraisals of Help Desk staff, administer performance remediation plans and recommend disciplinary action when necessary
• Driving process development and/or improvement efforts
• Actively tracked SLA’s and engaged with stakeholders to ensure services are delivered to meet or exceed expectations