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Sr. Product Management Analyst Resume

Confidential Sr. Product Management Analyst 10/03 to Present
A leading provider of in store and enterprise level solutions for the retail and hospitality industry. Principal team member that took a concept for a new SaaS product to full marketability that gave the company a strategic competitive advantage.

  • Conducted strategic product planning sessions with internal and external representatives to define system requirements, deliverables, set product roadmap, and schedules, for Configuration Center product
  • Implemented Scrum project process and Agile development methodology, going from bi-annual to monthly product releases. Establish scope and timeframes with other functional experts
  • The internal SME and external product evangelist
  • Generate all functional specifications and prototypes for entire CFC product
  • Established product design standards to maintain consistent look and feel across the product
  • Organized and led internal technical design reviews across multiple functional teams
  • Defined business use cases, and quality assurance test scenarios for new features
  • Pre and Post sales support provided to clients throughout all project phases, from planning, to roll-out

Confidential Director of Enterprise Products 1/99 to 03/03

Company developed in store and enterprise SaaS operational management solutions for the retail, and hospitality industry. Over saw all enterprise products which delivered real time sales, employee, inventory, and in-store system information. The products success led to the company being acquired by a McDonald’s and KKR joint venture.

  • Directly managed staff of 20 programmers, system administrators, DBA’s and support personnel
  • Accountable to CEO, CTO and CFO on P/L figures related to research, development and revenue
  • Budgetary line item responsibility in excess of $3 million
  • Responsible for all phases and facets of product life cycle for enterprise products from concept, through to support
  • Conducted JAR/JAD sessions with existing customers to establish future features and functions
  • Identified market potential, and performed competitive analysis to define product direction
  • Wrote all concept, functional specifications leading to design and application development
  • Designed UI prototypes to validate usability and support business processes
  • Prioritized features, target scope and schedules for each release
  • Established pricing and market strategies, estimating potential sales, and distribution/channel plan
  • Designed and executed plan for SunTone certified production datacenter
  • Managed hardware, software, communication vendor and development partner relationships
  • Provided technical expertise, training and support service procedures to other departments
  • Conducted all third party application evaluations, making buy versus build decision
  • Acted as evangelist to field sales, vendors and partners

Confidential Senior Systems Analyst 12/95 to 1/99

Internal development organization which provided CRM, ERP, workflow automation, voice integration, and image capturing software for all Fidelity business units.

  • Led the successful rollout of ERP, workflow application to 10,000 desktops in Retirement services and Mid-cap divisions
  • Managed team of technical experts providing CRM operational solutions for independent Fidelity business units
  • Analyzed business unit’s operational processes and determined the implementation strategy for utilizing internal applications to automate and improve business functions
  • Oversaw all phases of the implementation process for each business unit
  • Performed functional designs for new applications and improve features of existing products
  • Initiated a formalized implementation methodology resulting in a one month reduction for software installations

Confidential Product Manager 10/94 to 12/95

Software developer of retail back office applications with annual revenues in excess of $25 million

  • Designed and oversaw development of new labor scheduling application
  • Managed team of developers, testers and documentation experts through all phases of product life cycle
  • Prioritized features, develop target scope and schedules for each release
  • Assisted clients with detailed strategic planning for implementation and rollout
  • Provided hands-on technical expertise throughout the installation process
  • Performed quality assurance testing of applications prior to final release of software

Confidential Account Executive 8/92 to 10/94

A leader in the development of dynamic labor scheduling and time & attendance software for the retail industry

Personally managed accounts representing $12 million in revenue

  • Designed system modifications and enhancements to better meet client needs
  • Performed quality assurance testing of software releases
  • Conducted training classes for client associates
  • Analyzed and created post implementation result documentation for executive management cost justifications

Confidential Account Manager 7/90 to 8/92
One of the first software organizations to develop a suite of back office labor management applications comprised of Labor Scheduling to Time and Attendance for retail industry.

Confidential Market Analyst 7/88 to 7/90
The industry leader in innovative grocery retail marketing research and data analysis


Bachelor of Science in Marketing
Project Management for PractitionersCertification
Business Objectsreport tool
Cisconetwork principles

Summary of skills

Desktop Applications:MS Word, Excel, PowerPoint, Project, Visio, Visual Studio
Developed Applications:Saas and Desktop centric applications, Enterprise operations management, ERP, CRM, Work Flow, Labor scheduling, Time and Attendance
Report Tools:Cognos, Business Objects, Crystal, Accuate
Database:Oracle, MSSQL, Access
Data Storage systems:SUN, EMC, NetApp
Portal technologies:Sun, Viador, Portal, Plumtree,
Network components:Routers, Firewalls, Switches
Network communications:Dial up, Frame Relay, ATM, DSL, ISDN
POS Systems:CRS, Micros, Compri, NCR, Fujitsu, IBM 4680, OrderMatic, Aloha, Par
Personal :Self-motivated, diversified individual with development, system integration, Product\\Project\\Account\\Senior management expertise. Interpersonal team player with a thorough understanding of the product life cycle. Excellent written and oral communication skills

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