SUMMARY:

• A senior - level professional with over 25 years IT experience across a broad spectrum of industries
• Skilled and intuitive verbal and written communicator, and strong facilitator, able to work effectively with top-level executives, team members, vendors and customers
• Working experience with IT vendor management and global teams
• Experience in key roles such as Application Delivery and Support Manager and Client Relations Manager, reporting to the Chief Information Officer ( Confidential )

TECHNICAL SKILLS:

• IT
• Financial Services and Insurance
• Healthcare Insurance
• State Government
• Automotive
• Insurance: Extended Service Contracts, Property and Casualty, Reinsurance
• Warehousing and Distribution: Automotive, other Industries
• IT Management and Project Management
• Negotiation: contracts, vendor/supplier agreements, service levels, etc.
• Annual and per-project budgeting
• IT Vendor/supplier Management
• Facilitation
• Requirements elicitation
• Confidential, Proposal creation / review
• Business presentations
• Business analysis
• CMMI
• SLA
• System Development/Delivery Processes: SDLC, SDP
• SharePoint
• MS Project
• ITIL training, PMP training
• Agile certification training
• Changepoint
• MS Office (Word, Excel, PowerPoint, Access)
• MS Visio and MS Outlook

PROFESSIONAL EXPERIENCE:

Confidential, Miamisburg, OH

PMO Project Manager

Responsibilities:

• Provided scheduled and ad-hoc project and staff metrics and reporting, updating existing and creating new reports. Reports include Project Trending, Analysis of Closed projects, Profit Margin exceptions and explanations, Staffing utilization, Staffing utilization by Role, etc. Worked with Confidential Managers to transition reports and gain insight into their ideas for adding value to reports.
• Consulted with manager, to take on Statement of Work reviews against standards to identify content that puts Confidential at risk for unplanned or unexpected scope, schedule, staffing or other cost increases, and to establish process and Service Level Agreements for reviews.

Confidential, Natick, MA

Project Manager

Responsibilities:

• Managed multiple concurrent projects from inception to delivery, via scheduled releases, to Confidential customers in the financial services industry.

Confidential, Grand Rapids, MI

Project Mgmt Consultant

Responsibilities:

• Consulted with area managers and project managers, to set up infrastructure projects in the corporate Changepoint project management tool, Held meetings to report status, to create and update issues, risks, Corrective Action Plans, Accomplishments and Next Steps in Changepoint.
• Worked with team leads in time-sensitive initiative for: Identifying and managing Technical Services-owned servers having operating systems that require updating by July 2015.

Confidential, Southfield, MI

Senior Project Manager

Responsibilities:

• Managed $1 million project replacing a combination of 4 existing systems for foreign exchange options, trading, accounting, and risk with an integrated solution, based on Microsoft.Net technology and using XML integration. Project included migration to new virtual servers and development / redevelopment of 27 interfaces between new system and internal and external applications, via methods including XML files, text files and internet connectivity. Technologies ranged from mainframe to.Net and web-based
• Managed $750K project to upgrade risk management software to most current version, upgrade the system servers to virtual servers, migrate existing system and a second system using shared database to the new virtual servers, and also to stand up a Disaster Recovery environment to cover both applications
• Obtained, reviewed and negotiated Statements of Work from project vendors

Confidential, Detroit, MI

Senior Project Manager

Responsibilities:

• Managed project team comprising members from business Risk Adjustment, Data Management and Corporate and divisional Information Technology
• Coordinated data transmissions, scheduling, requirement changes, testing and error handling between team and the vendor responsible for building data files and submitting them to CMS

Confidential, Southfield, MI

Manager

• Managed project activities and issues and risks, communicating and coordinating with Confidential and Confidential Application Sustain Managers and the Hosting vendor.
• Reported status to Confidential Program Manager in addition to the Confidential Program Manager
• Managed retailer accessories website business outsourcing proposals for on-time responses to Request for Information (RFI) and Request for Quote (RFQ) from Confidential subsidiary Vauxhall. Partnered with an external supplier to deliver bid functionality required

Integrator Test Lead and Requirements Specialist

Confidential

Responsibilities:

• Mentored and coached Confidential / Performing Supplier Project Managers and team members on Confidential ’s system delivery process, to assist teams to produce quality Strategy, Planning and Key Testing Deliverables, and also in writing unambiguous Business and System Requirements, with clear acceptance criteria

Confidential, Livonia, MI

Project Manager

Responsibilities:

• Staffed and managed 10-member project team development of 18 interfaces between new system and existing applications and databases, using XML files, text files and MS SQL.
• Negotiated contract costs, service levels, response time, system availability and support for the new system as a hosted application, achieving more favorable terms for the company than had been in place with previous system agreements

Confidential, Ann Arbor, MI

Proposal Manager

Responsibilities:

• Successfully managed production of global finance application development and support proposal responses to Request for Proposals ( Confidential ) bid documents for on-time delivery to Confidential . Monitored associated activities, including review sessions. Edited submissions from multiple authors to achieve a cohesive response that conformed to Confidential requirements

Confidential, Southfield, MI

Application Delivery and Support Manager

Responsibilities:

• Negotiated IT supplier agreement containing an on-time bonus, to ensure project delivery adhered to a very aggressive schedule while maintaining quality of deliverables. Supplier was highly motivated by the bonus and successfully delivered on time despite resource and time issues. Business return on investment for the project exceeded $1 million dollars in the first year

Confidential

Relations Manager

Responsibilities:

• Hired and managed IS&S Client Relations Consultant staff to support projects. Trained new Project Managers assigned to work on my IT portfolio
• Led initiative to replace corporate financial systems for Insurance group and three corporate subsidiaries. Led team to create and send out RFPs to major financial system providers and review IT vendor proposals. Selected vendor package based on requirements, corporate standards and Return on Investment; wrote recommendation for Confidential and Confidential approval

Confidential, Southfield, MI

Technology Architect

Responsibilities:

• Led and participated on project teams to identify, evaluate, test and implement technology solutions to meet insurance business needs and support technical architecture across a widely technologically diversified enterprise.
• Facilitated business requirements gathering; formulated solutions to meet business needs.
• Provided business units with comprehensive written recommendations detailing strengths and weaknesses of solutions, including migration paths.