SUMMARY:

• Around 14 years of Management & Technology Consulting experience including Project & Program Management, Policy & Strategic Planning, Performance Improvement, IT Strategy and Change Management for large scale technology driven transformation projects
• PMP certified Senior Project and Program manager with extensive experience in leading program development/execution/oversight and contracts management
• Multi - project leadership experience with track record of building and managing large cross-functional teams across multiple geographies achieving high customer satisfaction
• Experience in performance improvement and business process re-engineering in both the private and public sectors
• Created high performing teams by spearheading recruitment, people development activities and training.
• Excellent in Project management methodologies, planning, scheduling methods, and tools. Well versed in Project Planning tools - Primavera P6 and MS Project
• Experience in Program and Project Management, Portfolio Management and Engagement Management, practiced in multi-tier program planning, change management, change control, scheduling and analysis
• Experience in deploying project management methodologies such as precedence diagram methodology (PDM), critical path methodology (CPM), task breakdown, project/Gantt development, resource leveling, release planning, assessing manpower and tool needs
• Extensive experience in creation of Business models and estimated ROI for potential implementation of new technology and managing project budget and tracking of actual forecasts to minimize cost overruns for multimillion dollar work efforts
• PMP with PMBOK knowledge and Six Sigma green belt with expertise in System Development Life Cycle (SDLC), SCRUM, Agile methodologies, advanced project management practices and standards to achieve excellent results
• Collaborated with the technical and the business teams and other stakeholders to manage assigned projects throughout all phases of the project. Cooperated with the project sponsor and the Confidential (PMO)
• Business Process Management (BPM) leader utilizing state of the art tools to model, execute, monitor and analyze business processes for efficiency. Collaboratively model process to simulate and analyze what-if scenarios and change ripple-effects.
• Expert in MS Office System, SharePoint, MS Project Professional, Visio, Primavera P6, cloud computing, Enterprise Process Center and automated tools
• Project Manager with Big 5 experience for large scale multimillion dollar technology projects leading multicultural, multi-location, cross functional teams
• Actively involved in formulating strategic alliances with partner ecosystem, lead generation, business development and handling client relationship at the highest level
• Rich experience in project management in building organizational IT Strategy and governance, requirement and business analysis, scoping and budgeting, planning and execution of projects

TECHNICAL EXPERTISE:

Server-side Technologies: IIS, Web Services, Servlets, Single Sign-on, MS System Management Server

Programming Languages: Java, VB Dot Net, ASP Dot Net, C#, HTML, SQL, Java Script, VBScript, VBA, Visual Basic

Databases: Oracle, MS SQL Server, MS Access, Encompass

Operating Systems: Windows 95/98/NT/2000/XP/Vista, UNIX

Project Management Tools: MS Projects, Primavera

Packaged software: MS Office Suite, EPC, Maximo, REMS, IRIMS, SSA Search Engine, Informatica

Reporting Tools: Crystal Reports, Hyperion / Brio Reporting Business Intelligence Suite 9.3, SQR Report writer, MS Access

PROFESSIONAL EXPERIENCE:

Confidential

Manager, Mclean, Virginia

Responsibilities:

• As the Project Director recruited, deployed and handled a team of around 100 members including project leaders and business analysts. Performed Bid process management, vendor selection and coordination with the System Integrators in software application development. Led the team for project monitoring of training program rollout and IT solution implementation and service level monitoring.
• Served as Senior Program Manager on a project to implement a new Payroll, HR and Workforce Management system for North America. Responsible for project initiation (procurement, budgeting, resource allocation), oversight (project plan development, task delivery, risk identification and mitigation, financial reporting, change request management and cross-functional team management) and project implementation and closure (creating support model, leading training, finalizing project financials and producing lessons learned. Also responsible for managing external vendor Project Managers and Solution Architects.
• Senior Program Manager for large company in the Healthcare sector on overall IT strategy and roadmap development, resource allocation and management, strategic planning, change management and organizational redesign, oversight & governance, and project management to increase its profit margin by 18%
• Led project management and advisory for a leading multi-billion dollar Pharma company with business process improvements, operational planning, end-to-end supply chain optimization, and competitive intelligence initiatives and achieved USD 150 Million in annualized cost savings
• Designed a program management strategy, business model and implementation roadmap for the ID project that aims to enrol over a billion residents based on the identification using biometric modalities - fingerprints, iris and face of persons.
• Managed Executive level communications, Created Executive Dashboards, reports, Program, Newsletters and Project status updates on weekly basis for Senior Management and Projects teams.
• Formulated the requirements & specifications for Centralised Data Center and preparing the required Request for Proposals that includes selection of Data Center facilities. Assisted in selecting a Managed Service Provider; and providing project management services for its implementation.
• Lead a team of 25 members and developed program roadmap including technology requirements, capacity building, and risk and mitigation plan. Identified training courses for the program and created high level training content aimed at training a million unemployed youth. Led the team for project monitoring of training program rollout and IT solution implementation and service level monitoring. Collaborated with the technical and the business teams and other stakeholders to manage assigned projects throughout all phases of the project. Cooperated with the project sponsor and the Confidential
• Prepared detailed Implementation plan and work schedule. Prepared Functional Specifications Report and Technology Solution design report. Developed the requirements and SOW for the selection of implementation agency. Performed Bid Process Management and vendor selection activities.
• Developed training material on ‘Impact Assessment’ for Advisory Learning and Development initiative

Environment: JAVA, J2EE, Python, Matlab, data Systems, Asset allocation, Risk Reporting, Windows, UNIX, Oracle 10g, Share Point 2010, ITIL Service Desk, Microsoft Project 2010 and COTS products, Primavera, Lotus Notes, Mainframe, Project Methodology, AIX, DB2, WebSphere, Confidential FileNet P8, Software Project Lifecycle Management, PLC - Project Life Cycle Methodology, Microsoft Team Foundation Server (TFS), SLA, Hyperion Planning, Wealth Management, Cloud Applications, Enterprise Portal, Data Center, Cognos Report Designer, Clarity, Security, Data Migration, ecommerce.

Confidential

Senior Consultant

Responsibilities:

• Designed detailed evaluation criteria for bid process management for selection of vendors and developed / evaluated proposals. Responsible for funds tracking and management for the project. Developed proposals for additional funding for the project to be placed before the Cabinet based on analysis of project metrics and estimation of future needs of the Project.
• Collaborated with key stakeholders for project implementation, financial tracking, capacity building, organizational restructuring, Business Process Re-engineering and change management for a project with funding of USD 316 Million.
• Directed and drove enhancements in the custom CRM solution for the client’s sales team, leading to increased efficiencies and time savings projected to increase revenue by 15%.
• Performed business analysis: elicited information, defined scope, documented requirements, assessed risks, developed software design specifications, and managed UAT.
• Managed a multi-cultural, multi-geographic team of over 25 people that redesigned the organization structure for linking vertical & horizontal internal relationships for Environment Agency, Abu Dhabi. Successfully provided support during implementation of the organization structure by addressing change management issues. Developed a competency framework and performance management system for the agency. Designed Emiratization strategy, identified key initiatives and led the project management team.
• Led one of India’s largest business process re-engineering projects for the Income Tax Department, Government of India. Reviewed & redesigned existing core processes of assessment & collection of taxes, scrutiny of returns, handling of appeals, dispute resolution and other administrative processes. Benchmarked processes & performance parameters with global leading practices and developed a risk management system. Drafted technology enablement & change management plans and recommended revised organization structure.
• Led the Project Management, financial modelling, funds tracking, evaluation related activities across 35 States/UTs. Provided consultancy for project risk mitigation, framing policies & guidelines in relation to Data Center Security, ISO certification requirements, and application migration. Lead the design and implementation of the program management and financial analysis tool.

Environment: Sun Java System Web Server, Glassfish Application Server, MySQL, Solaris, Jasper Reports, MS Visio, MS SharePoint, Data Warehousing, SAP BIBW, HR, Web Application Designer, Cognos Report Designer, Quality Center, Micro Strategy, Crystal Report, WEBI Reports, .NET, Web services

Confidential

Consultant

Responsibilities:

• Identified gaps, conducted comparative analysis with international best practices and recommended draft for policy-level changes.
• Carried out periodic process review project, detailed risk assessment exercise, identified exposure areas and opportunity for cost reduction / revenue maximization
• Performed the current state IT assessment of the current pharmaceutical distribution network (comprising of approximately 2000 CPAs, 50,000 stockists and 550,000 retailers).
• Performed scenario analysis and developed an operating business model and IT strategy & roadmap, comprising the IT application / initiatives portfolio, high-level IT infrastructure setup (Hardware, Network and Facilities), guidelines for IT policies & procedures and IT organization structure.
• Managed cross-functional team of Sales, Accounts, Customer Services, and Product Marketing personnel to evaluate existing technologies and business processes. Developed ‘To-be’ processes and risk management strategy after ‘As Is’ analysis of current processes and benchmarking with leading practices for Business Process Re-engineering to assist them in maximize revenues and performance through streamlining the internal processes and systems.
• Adressed operating efficiency / control gaps in the areas of acquisition and customer relations, accounts receivable & collections, procurement, HR, service delivery, as well as quality and internal benchmarking for one of India’s largest Telecom Service Providers.
• Prepared Detailed Project Report, Capacity Building roadmap and Organization re-structuring plan in view of the changed business scenario consequent to the rollout of a comprehensive e-Governance project
• Restructured the Organizational setup, defined with roles, responsibilities and staffing requirements of the proposed Functional Units for all locations including Business Continuity site & Disaster Recovery site.
• Designed eGovernance Strategy, Capacity Building Roadmap and Detailed Project Report with financial model. Developed project monitoring framework and defined the critical success factors for the implementation of technology projects with a total budget of over USD200 Million.
• Interfaced with top government officials including the Chief Secretary & Chief Minister of the States, for development of vision and objectives and prioritization of the key initiatives.
• Prepared current e-readiness assessment report, eGovernance blueprint & strategy, consisting of list of Prioritized services in G2C, G2B, G2G and G2E segments, Definition of Services and Service Levels, Strategy for Service Delivery Channels, Resource Models, including Public Private Partnership models, financial assessment and business plan for implementation based on leading practices and Government vision.
• Proposed High-level approach to Government Process Re-engineering, ICT planning and strategy development for Healthcare, Education, Transportation and other key sectors.

Environment: Java, Data Warehousing, SAP BIBW, HR, Web Application Designer, Cognos Report Designer, Business Objects (XI R2.1, 3.1), Micro Strategy, Crystal Report, Microsoft Project 2010 and COTS products, Primavera, Lotus Notes, Mainframe, Project Methodology

Confidential

Process Trainer/Team Leader

Responsibilities:

• Led change management initiatives and ensured application of business process changes during Confidential merger.
• Handled supervisory responsibilities including design & implementation of technical training processes, formulating and conducting SLA reviews report generation, performance tracking and knowledge management.

Environment: CISCO Unified Real Time Monitoring Tool, Confidential Reporting Dashboards