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Stakeholder Manager Resume

Atlanta, GA

OPERATIONS CONTROL CENTER CORPORATE SECURITY  STAKEHOLDER MANAGER
Comprehensive Business Vision, Security and Safety focus, and Demonstrated Success in:

  • COMPLIANCE ADMINISTRATION
  • OPERATIONAL KNOWLEDGE
  • POINT FACILITATOR
  • MULTI-LEVEL COMMUNICATION
  • TIME SENSITIVE SOLUTIONS
  • GLOBAL CRISIS MANAGEMENT
  • RISK ANALYSIS
  • VULNERABILITY ASSESSMENT
  • INITIAL AND RECURRENT TRAINER
  • PERSONNEL SCHEDULING

I am a results-driven professional with demonstrated success in Protection and Analysis and have partnered with DHS, TSA, FAA and DOT to mitigate live threats from terrorist groups to civilian aircrafts globally. I am the main point of contact and responsible for managing all aspects of immediate airline security and safety threats to employees and passengers. I am an expert in analyzing and interpreting corporate security vulnerabilities, and in directing personnel during immediate, time sensitive threats. I develop forecasts to identify and prioritize business security needs, establish logical and realistic strategic plans, and implement programs which foster an environment best supporting my company's mission and vision. I am the airline stakeholder manager for all security related incidents that would include DHS, FBI, TSA and Customs and Boarder Protection.

CAREER HISTORY and SELECT ACHIEVEMENTS

Confidential, Atlanta, GA, Dallas Ft Worth, Washington D.C., New York City Ft Lauderdale Headquartered in Atlanta, Ga., Delta Air Lines became the world's largest commercial air carrier following its merger with Northwest Airlines. Delta has a fleet of 449+ aircraft and services 375 destinations worldwide.

STAKEHOLDER MANAGER FOR CORPORATE SECURITY (ATLANTA)
SENIOR ANALYST FOR GLOBAL ASSIST DEPARTMENT (Atlanta)
LEAD INTERNATIONAL TICKET AGENT (Atlanta)
LEAD ON THE RAMP (DFW/DCA)
INTERNATIONAL TICKET & PASSENGER SERVICE AGENT / GATE SUPERVISOR(FLL, NYC)

As Operations Control Center Stakeholder Manager for Corporate Security:

Proven experience in client relations and ability to coordinate work with the upper levels of federal government management staff.
Directly responsible for the airline security and safety operations that includes over 2700 domestic flights daily
Manage immediate airline needs for ground and/or air threats - analyzing and interpreting our vulnerabilities - providing immediate, time sensitive action based decisions
Developed our airline emergency aviation security contingency plan and directed group personnel on implementation of program changes. Strong analytical and problem solving skills
Experience in program management including detailed scheduling, baselines, and critical path analysis and resource allocation
From intelligence sources and various computer applications, I prepare and present high quality security memos and briefings, create and distribute daily threat briefings for senior leadership
Instruct and brief international ground management on implementation of TSA security directives, country specific.
Intimately familiar with airport screening equipment.

Created and maintain multiple departmental budgets for corporate security forums
Expertise in all Microsoft office applications

Program Management
Manage and direct over 175 security focused teams, comprised of front line and leadership
As Stakeholder Manager I liaise with TSA, DHS, FBI and DOT on airline security issues

Confidential
As Senior Compliance Analyst for Global Assist:

  • Responsible for immediate and time sensitive solutions to ticketing, departure gate and stations financial close-out challenges
  • Trainer for all internal management regarding employee theft and ticketing fraud
  • Conducted classes and audited evaluations on Delta Stations performance
  • Created and maintained Emergency Diversion Manual and facilitated successful implementation
  • Point Trainer and facilitator for all new Global Assist Analysts
  • Resolving complex employee scheduling issues

International Lead Agent

  • Built effective, performance-based working relationships between management and front line ticket agents
  • Partnered with base matrix support personnel to provide information, decisions and solutions for the ongoing base operational needs
  • Ensured staff compliance with corporate policy and operational safety guidelines
  • Mitigated irate passenger situations and used best practice tools to handle challenging guest service issues.
  • Primary Point of Contact for all customer complaints
  • Created Weather Irregular Operation Plan, to streamline adverse weather's impact on passengers, presented it to leadership and facilitated successful implementation

INDUSTRY RELATED TRAINING

  • Quarterly Corporate Security Learning Forum - two day learning forum where governmental subject matter experts train Corporate Security personnel
  • Bi-yearly one-on-one training with Atlanta FBI - subjects covered includes local bomb threat response, civil aviation terrorist threats, airport security breach response.

DHS SECRET CLEARANCE ACTIVE

COMMUNITY OUTREACH AND INVOLVEMENT

I created a community outreach support group for Breast Cancer survivors, called
"Bosom Buddies" est. in 2002. This group has helped over 100 women locally, and continues to help
families and patients in need. Participate yearly in Atlanta Habitat for Humanity

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