SUMMARY:

• Casandra has over 10 Years’ of Business Analyst, Lab Analyst, Inventory Analyst and experience in Agile/Scrum Coaching.
• She has successfully managed the Full Software/System Delivery Lifecycle in an Agile/KANBAN/SCRUM environment within an Enterprise Level PMO. Casandra has utilized MS Project, MS Office Suite and other tools to manage budgets and project schedules extensively.
• She has extensive experience in ATDD, Risk Management, Change Management, Cost Deployment, Continuous Improvement and Deployment Projects. Casandra has lead cross functional teams and enjoys a team collaborative approach to project deliveries.

PROFESSIONAL EXPERIENCE:

• Sustained business relationships with cross - functional teams, SMEs and Vendors (External /Internal/International)
• CITRIX EMR, HER, HIS and LIMs
• Java Platforms - PMT, Infotainment (Social Media platform), Salesforce (CMI) and Rational Rose
• .Net consoles - Cisco (telephony), CNX 5.0 &6.4, GoHealth, and Coverage 4One
• CTI, CRM and SharePoint Administrator
• Microsoft Office Suite, Netsuite Management (Open Air), MS Project, Project Timeline and VISIO
• Agile - DAD, ATDD, RAD, ASD, FRD, User Stories, Prototyping, Crystal Clear and UAT
• UML - Waterfall, SDLC, V-Model
• QuickBooks
• SAP, SQL, Access
• Created and Advanced roadmaps of System Platforms (PMT, GoHealth, CNX, and etc.)
• Continuous Improvement Analysis (Resources, Production, TDD, Pair Programming, Metrics Driven, Retrospective, Project Charter and Continuous Flow Processes)
• Scrum, Kanban, Kaizen and Agile (JIRA, Confluence, Confidential, AXO< -- -->, RTM, TFS SUITE SUITE, DOMO KPI Dashboards, WBS Schedule Pro, G-Suite, MS Office Suite and CASE COMPLETE)

PROFESSIONAL EXPERIENCE:

Confidential, Benton Harbor, MI

Agile Project Manager

• Facilitated Backlog Refinement Meeting - Requirements gathering with the Scrum Team collectively to create the Product Backlog.
• Facilitated Sprint Planning Meeting - decisions to classify PBI’s acceptance Criteria, Estimation (Small, Medium, Large, and Extra Large), forced order (Highest to Lowest Priority) and sprint task.
• Facilitated Daily Scrum meetings - captured task status of what each member completed today, yesterday and what impedes them from completing their work.
• Facilitated Sprint Review Meeting - protect Scrum Team during demonstration of the product, collect feedback for lessons learned and convert new findings into the Product Backlog.
• Facilitated Sprint Retrospective Meeting - Reflect on Lessons Learned and plan a more adaptive approach in order to deal with the impediments experienced during the previous sprint.
• Facilitated Cost Deployment, Continuous Improvement, Global communication, Resource planning, SDLC, ATDD and UAT for System platform framework that connects multiple cross functional teams in 5 regions across the globe.
• Facilitated Change Management and assisted with tools to ensure Project status visibility for cross functional teams.
• Effectively, facilitated company’s transition from traditional PMO framework to Scrum improving project launching and engineering practices.
• Developed system platforms for global communication and knowledge central.
• Escalated all impediments that halted any task to managers.
• Protected Scrum Teams from external interferences and distractions.
• Utilized G-Suite, TFS SUITE, DOMO, WBS Schedule Pro, JIRA and Confluence to document, track, update, coordinate and communicate.

Confidential

Business Analyst

• Gathered requirements from team meetings to engage Continuous Improvement for advancement of an existing system platform.
• Facilitated Telephony, Global communication, Customer Retention & Acquisition, SDLC, ATDD and UAT for System platform framework that connects multiple cross functional teams in 5 regions across the globe.
• Created Change Management documentation (Project Charter, Gap Analyst, Impact Assessment, Workplan and IRAAD) and assisted with tools to ensure Project status visibility.
• Effectively, facilitated company’s transition from traditional PMO framework to Agile improving project launching and engineering practices.
• Utilized Confidential, JIRA, AXO< -- -->, DOMO KPI Dashboards, WBS Schedule Pro, MS Office Suite and CASE COMPLETE to document, track, update, coordinate and communicate.

Confidential

Agile Project Manager 

• Effectively, facilitated company’s transition from unstructured management framework to Kanban improving navigation process for team of 25 Navigators.
• Facilitated SDLC, ATDD and UAT framework for navigation teams and enforced time boxes.
• Facilitated Risk/Change Management and assisted with tools to ensure Project status visibility for cross functional teams.
• Utilized Confidential, DOMO KPI Dashboards, WBS Schedule Pro, MS Office Suite and CASE COMPLETE to document, track, update, coordinate and communicate.

Confidential

Business Analyst to Project Manager

• Facilitated requirements gathering for Business Use Case/Impact Assessment meetings. Facilitated prioritization of the PBIs and encouraged the Scrum Team solidify acceptance criteria and assigned priority per task/requirement.
• Utilized MS Excel (Work plan, IRAAD, RAID, Implementation Plans) MS Project Timeline, VISIO (Process Flows), MS Project, Functional Requirements Document (FRD), Business Requirement Document (BRD), Rationale Rose and Work Breakdown Structure (WBS) to update and communicate Work Breakdown Structure, Network charts that shows process flows (Phases of Design, Code/Programming, Test and Launch), Gantt charts (Display progress of project phases and milestones), Backlog creation and updating.
• Managed the staging platform Prospective Management Tool (PMT) which is Java (private for executive and management use only) and Java Applet (user friendly for customer service representatives) scripted to migrate, Integrate, certify, push and pull data from .Net enrollment/payment console such as; Connecture (CNX), BCBSM.com, GoHealth (GH), Coverage4One (C41) and Infotainment (Social Media platform). Managed and track the full SDLC of the all systems assigned. Also, assisted with the transition of PMT system platforms to Salesforce platforms.
• I have used UML, Agile Test Driven Development (ATDD), Scrum, SDLC, Rapid Application Development (RAD), Crystal Clear, Adaptive Software Development (ASD), Software Prototyping, PMO and Risk Mitigation, Just-in-time manufacturing (JIT), Kanban, Continuous Improvement and total quality management (TQM).
• Utilized the activity-based costing, and Critical Path to keep project on track, and to align project to initial VISION/scope to avoid going over budget.
• As an Agile Project Consultant/Manager at BCBSM, Confidential, I identified risk and task impediments in the Critical Path and IRAAD. I facilitated cross functional teams (3-12 people/project) to work on one accord, usually working side-by-side utilizing Just-in-time manufacturing (JIT), Kanban, Continuous Improvement and total quality management (TQM).
• I’m hands on with Budget but use software as well to correlate predictions, progress and Overage.
• My formalized PMO Experience stems from Initiating/Development/Planning/Executing/Monitoring and sometimes Controlling/Closing of each Project’s Integration, Scope, Time, Cost, Quality, Communications, Risk and Procurement providing an organization with properly tested, shippable and deliverable products and services.
• Utilized Confidential, WBS Schedule Pro, MS Office Suite and CASE COMPLETE to document, track, update, coordinate and communicate.

Confidential

Scrum Master

• Effectively, facilitated company’s transition from traditional PMO framework to Kanban improving laboratory research processes.
• Facilitated all aspects of the SDLC, ATDD, UAT of all projects and System platform retrospect framework for multiple teams and enforced time boxes.
• Facilitated Change Management and assisted with tools to ensure Project status visibility for cross functional teams.
• Utilized Confidential, JIRA, Confluence, RTM, AXO< -- -->, DOMO KPI Dashboards, WBS Schedule Pro, MS Office Suite and CASE COMPLETE to document, track, update, coordinate and communicate.

Confidential, Highland Park, MI

Project Coordinator/Inventory (Business) Analyst

• Created Inventory Data report and Performed daily cycle counts of inventory on Quick Books, Netsuite Management, MS Access and MS Excel.
• Researched, analyzed, identified and evaluated data from assigned problems to evaluate existing and potential trends and issues. Created a Workflow process on VISIO to explain assessment results.
• Facilitated/coached the needs of the Project Owner with cross functional teams that consist of business users Engineers, marketing partners, vendors, IT and line-workers to arrive at a mutually acceptable solution for products/services.
• Translated Business Requirement Documents (BRD) into functional specifications, Work Plans, IRAADs, RAIDs Logs, Process Flows, Implementation Plans and timelines to communicate to the Shareholders /Stakeholders.
• Aligned Business Requirement Documents (BRD) with Action Items to create and execute functional specifications and test plans.
• Created and facilitated User Acceptance Testing (UAT) scenarios and ATDD for accurate coding, testing and refactoring of product/services that meets acceptance criteria to ensure business readiness of a shippable product or service.
• Coordinated, level set and triaged defects in System performance, configuration and authentication processes.
• Utilized SQL data extraction to communicate reports from a variety of systems.
• Communicated and interacted on a regular basis with the project manager and development team during different stages of the product life cycle (SDLC).
• Utilized Confidential, QuickBooks, DOMO KPI Dashboards, WBS Schedule Pro and MS Office Suite to document, track, update, coordinate and communicate.

Confidential, Livonia, MI

Medical Insurance Verification Operator

• Applied HIPPA and ISO regulations to insurance projects to ensure proper verification for Policy holders and Confidential ts.
• Paid and processed claims within designated authority level.
• Accurately, applied appropriate locator, billing and contact codes for provider services of the Policy holders.
• Adjusted reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
• Fostered the ability to work independently, within a team environment and communicate effectively with employees at all levels.
• Resolved complex, severe exposure claims, using high service oriented file handling.
• Contacted or interviewed claimants, doctors, medical specialists, or employers to get additional information.
• Maintained claim files such as records of settled claims and an inventory of claims requiring detailed analysis.
• Adhered to the highest degree of professional standards and strict confidentiality in matters that required discretion and repeated certification training.
• Communicated flaws in Salesforce platforms system performance and assisted with improvement.
• Utilized Salesforce, TFS SUITE and MS Office Suite to conduct daily duties.

Confidential, Southfield, MI

Internship Neurobehavioral Psychology Research/Project Manager

• Initiated research development projects for ‘alcohol, bromide, fluoride and rats’ to determine human behavior.
• Overseen End-to-End process of multiple neurobehavioral projects and made all PBIs and task visible to the project owner.
• Facilitated Scrum Team to defined scope and created Business Requirements Documents (BRD) Project Charter, Scope Management plan, Requirements plan/Matrix, WorkPlan and RAID log to control time, cost, and to stay aligned with the initial scope.
• Facilitated Procurement plans and utilized my marketing experience to bid on lab equipment and usage, plus assisted with grant writing to obtain funds for research.
• Recruited new test subjects for the nMRI project and created consent documentation to protect organization.
• Facilitated use cases and migrated the information for coding/testing/refactoring of systems and UAT for test subjects.
• Facilitated risk management plan to articulate impediments and the steps used to triage issues during change control.
• Created scientific reports for test batteries results, process flows and Pareto charts to display a cross functional communication for all shareholders (business, scientist and engineers).
• Utilized Confidential, TFS SUITE, WBS Schedule Pro and MS Office Suite to document, track, update, coordinate and communicate.

Confidential, Livonia, MI

Laboratory (Business) Analyst

• Prepared BRD and converted into functional specifications using LIMs system.
• Detailed inventory for chemicals. Chemical and laboratory set-up.
• Conducted chemical, biological and psychological experiments.
• Inventory for departments of chemical, biological and physics.
• Kone Analyzer specialist.
• Utilized RTM/TFS SUITE, LIMS, MSDS, ISO and ICP software as data input from test results and a communication tool.

Confidential, Northville, MI

Microbiology/Chemical Laboratory (Business) Analyst

• Facilitated requirements gathering daily from government resources to ensure continuous improvement of samples per client’s raw products.
• Provided technical and procedural support for User Acceptance Testing (UAT) with business unit specific Salesforce communication consoles.
• Maintained documents for change request and implemented procedures for testing changes.
• Assisted with the coordination of many interfaces to test client’s material and created reports for information system.
• Utilized SQL extract data to communicate reports from a variety of systems.
• Created and documented test results on LIMs and MS Excel.
• Mass Spectrometry, acid splits, cultures, bacteria plates, colony and plate count, clean room laboratory, Chemical and biology preparation of samples for routine laboratory testing and lab reports.
• Build Prototypes of transducers and reservoirs for blue print reconfiguration.
• Facilitated Scrum Teams in Business Process Models (VISIO) that depicted modeling of all the activities of the Laboratory from the conceptual to procedural levels.
• Encouraged the Teams to utilize prototypes to demonstrate and verify the behavior of the system.
• Proven ability to perform analysis and lead teams during an analysis effort.
• Utilized Confidential, RTM/ TFS SUITE, and MS Office Suite to document, track, update, coordinate and communicate.

Confidential, Southfield, MI

Research Assistant/Laboratory Analyst /Business Analyst

• Held Scrum meetings to get team involved in recruiting new test subjects and to keep everyone on track of research progress.
• Created and documented test results on MS Excel (VLOOKUP, data consolidation, data mining and etc.).
• Detailed inventory for chemicals. Chemical and laboratory set-up.
• Conducted chemical, biological and psychological experiments.
• Facilitated Teams with creation of marketing plans for the Molecular Biology program.
• Facilitated Teams with creation of Research and Analysis Plans for Microbiology and Chemistry.
• Performed Karyotyping, Aseptic techniques, Electrophoresis, Protein DNA samples and dilution.
• Mass Spectrometry, acid splits, cultures, bacteria plates, colony and plate count, Chemical and biology preparation of samples for routine laboratory testing and lab reports.
• Encouraged the Teams to utilize prototypes to demonstrate and verify the behavior of the human brain and software system.
• Translated Business Requirement Documents (BRD) into, Work Plans, RAIDs Logs, VISIO, Process Flows, Implementation Plans and timelines to communicate to the Shareholders /Stakeholders.
• Utilized Confidential, RTM, WBS Schedule (ORACLE tool) and MS Office Suite to document, track, update, coordinate and communicate.

Confidential, Troy, MI

Business Analyst to Recruiting Manager

• Recruited and Interviewed candidates for open positions and assisted with procurement.
• Prepared and maintained candidates plus employee’s profiles.
• Perform accounting, data management and staffing duties.
• Specialized in Systems, Operations and Robotics Engineering.
• Prepared memos, letters, PMO charts and presentations to demonstrate our company’s ability to meet customer’s expectation.
• Maintained all client information on MS Excel (VLOOKUP, data consolidation, data mining and etc.).
• Ability to develop and coordinate cross-functional work groups and projects, yielding optimal outcomes.
• Arranged appointments, seminars, meetings and created, maintained and monitored social media communications.
• Assisted in and created social media sites to promote the company’s Robotics, Civil and Electrical engineer’s communication for employers/prospective employers and employees/prospective employees.
• Checked stats, track results and repeat cycle in marketing the positions to fill in client’s companies.
• Utilized MS Office Suite and ORACLE to document, track, update, coordinate and communicate.