SUMMARY:

• Health Care Experience, Business development, Technical and Application Support, Implementation and Project management. End user training and project life cycle managementHighly organized, passionate, detail - oriented, dedicated, and team leader/player.
• Able to manage multiple projects and accounts with high efficiency and accuracy. Driven by customer satisfaction.
• Proficient with Microsoft office

PROFESSIONAL EXPERIENCE:

Confidential

Clinical Implementation Specialist/Project Manager

Responsibilities:

• Serve as the first client-facing project lead, primarily responsible for maintaining the implementation project plan for the client, and supporting program and product implementations
• Establish a strong foundation for a relationship with our Clinical Partners
• Coordinate meetings and resources to ensure the project stays on-scope, on-schedule, and on-budget
• Perform assessment of Care Partner clinical and programmatic capabilities
• Set up Market Team for Operational Readiness and Market Success
• Apply expertise in clinical operations to set priorities based on your assessments
• Build detail program maps, workflows, data flows, dependencies, and risks
• Document program execution plan and variances to standard approaches
• Manage workplans and prioritize resources to meet key deliverable
• Build, document and maintain business process documentation for Bright's Health programs
• Project management and establish workplans for the implementation of clinical initiatives
• Coordinate with team members and stakeholders to define and document core program objectives, required outcomes and key performance indicators

Confidential,Flint, MI

Business Intelligence Analyst

• Working Multiple high level demanding projects
• EPIC Reporting (Work Bench)
• Working with Epic Team to develop new business processes (Orders and workflows)
• Interacting and building relationships with physicians and high level clients
• Data Analysis for key business development projects
• Physician assessments and business opportunities
• Analyses of Primary Market/Physicians
• Report writing with multiple systems
• C-Suite Executive Leaders (Reporting high level business data)
• Business development with Service Line Administrators and Executive team members
• Project Management:
• Palliative care Project Data Lead: 1 year average cost saving of $500,000
• Meaningful Use Physician Lead: $1.2M revenue for CY 2016
• CJR/DataGen Project Data Lead: PY 1 reconciliation average $200,000
• Dashboard development Quality Improvement projects
• Chair for Reporting Standardization Team (Data Analytics)

Confidential,Flint,MI

Laboratory System Specialist

• Building the Outreach laboratory system for Order Entry and Result Reporting (Atlas Lab Works)
• Maintain, Creating, updating all Laboratory Orders
• Liaison between End Users and Vendor
• Application Support and Application Troubleshooting (Lead Analyst)
• Training Documentation (Process and steps)
• EPIC Inpatient Procedure Orders (Certification)
• Project Lead for implementation of offsite software and hardware
• Supporting physician interface with Hospital EHR/Laboratory System
• EPIC Reporting (Monitoring Reporting Work Queues)
• End-User Training
• LIS and Middleware Support (SunQuest)
• Leadership Role
• Project Management (multiple large-scale projects)
• Account Management
• Opportunity assessments for new market development
• Risk assessments with new vendors and physicians
• Physician Relationship Management
• Strong HL7 and Interface Knowledge
• HL7 Interface connection to physician offices (Greater than 50 Individual Interfaces)
• Maintaining and creating relationship with physicians and staff
• Creating Outreach Policies and Procedures
• Creating Supply Order Functionality for Outreach Clients
• Creating and Maintain Marketing Database (Note Taking database/Ever Note)
• EMR Support with 10+ different vendors
• Physician practices to help meet meaningful Use Stage I and II
• Establishing relationship with HMC Providers
• Laboratory Billing

Confidential,Saginaw,MI

LIS System Analyst & Application Specialist

• tem. Project management with Focus on End Users, Work flows, Orders, Results, Reporting, Rules, and Interface with laboratory Instrumentation.
• Maintain and Develop Complete LIS department
• Maintain Path Net Cerner Millennium System, AP/Gen Lab Rule Building
• Building/Maintain all Cerner Millennium Orders and Results
• Instrument interfacing Orders Build and Maintain
• Working with System Administrators on Upgrades and enhancements
• Liaison between End Users and Vendor
• Project development and Managment
• Excelled to an Application specialist II within 6 months
• Maintaining customer relationships with Outreach clients
• Working with clients on issues and improvements (Risk Analysis)
• Trouble shooting end users and application issues
• Team leader in Meaningful use projects
• Creating and reviewing Procedures
• Implement procedures and training of operators
• Upgrade validation for software
• Basic CCL, MDI and DEC 90, HL7 and Interface, Basic AIX commands
• Maintaining and building Interface specs with analyzers and system
• Regression testing and script testing
• Improving department workflows

Confidential,Saginaw, MI

Medical Laboratory Tech

• Hematology, Chemistry, Coagulation, Urinalysis, and Microbiology.
• Assure customer service with patient and doctors.
• Served on project team to upgrade Laboratory Information Systems from Cerner classic to Cerner Millennium Super user for Cerner Millennium (General Lab/Foundations)
• Tested eight scripts for regression testing of Blood Bank applications