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Resume

Flint, MI

SUMMARY:

  • Health Care Experience, Business development, Technical and Application Support, Implementation and Project management. End user training and project life cycle managementHighly organized, passionate, detail - oriented, dedicated, and team leader/player.
  • Able to manage multiple projects and accounts with high efficiency and accuracy. Driven by customer satisfaction.
  • Proficient with Microsoft office

PROFESSIONAL EXPERIENCE:

Confidential

Clinical Implementation Specialist/Project Manager

Responsibilities:

  • Serve as the first client-facing project lead, primarily responsible for maintaining the implementation project plan for the client, and supporting program and product implementations
  • Establish a strong foundation for a relationship with our Clinical Partners
  • Coordinate meetings and resources to ensure the project stays on-scope, on-schedule, and on-budget
  • Perform assessment of Care Partner clinical and programmatic capabilities
  • Set up Market Team for Operational Readiness and Market Success
  • Apply expertise in clinical operations to set priorities based on your assessments
  • Build detail program maps, workflows, data flows, dependencies, and risks
  • Document program execution plan and variances to standard approaches
  • Manage workplans and prioritize resources to meet key deliverable
  • Build, document and maintain business process documentation for Bright's Health programs
  • Project management and establish workplans for the implementation of clinical initiatives
  • Coordinate with team members and stakeholders to define and document core program objectives, required outcomes and key performance indicators

Confidential,Flint, MI

Business Intelligence Analyst

Responsibilities:
  • Working Multiple high level demanding projects
  • EPIC Reporting (Work Bench)
  • Working with Epic Team to develop new business processes (Orders and workflows)
  • Interacting and building relationships with physicians and high level clients
  • Data Analysis for key business development projects
  • Physician assessments and business opportunities
  • Analyses of Primary Market/Physicians
  • Report writing with multiple systems
  • C-Suite Executive Leaders (Reporting high level business data)
  • Business development with Service Line Administrators and Executive team members
  • Project Management:
  • Palliative care Project Data Lead: 1 year average cost saving of $500,000
  • Meaningful Use Physician Lead: $1.2M revenue for CY 2016
  • CJR/DataGen Project Data Lead: PY 1 reconciliation average $200,000
  • Dashboard development Quality Improvement projects
  • Chair for Reporting Standardization Team (Data Analytics)

Confidential,Flint,MI

Laboratory System Specialist

Responsibilities:
  • Building the Outreach laboratory system for Order Entry and Result Reporting (Atlas Lab Works)
  • Maintain, Creating, updating all Laboratory Orders
  • Liaison between End Users and Vendor
  • Application Support and Application Troubleshooting (Lead Analyst)
  • Training Documentation (Process and steps)
  • EPIC Inpatient Procedure Orders (Certification)
  • Project Lead for implementation of offsite software and hardware
  • Supporting physician interface with Hospital EHR/Laboratory System
  • EPIC Reporting (Monitoring Reporting Work Queues)
  • End-User Training
  • LIS and Middleware Support (SunQuest)
  • Leadership Role
  • Project Management (multiple large-scale projects)
  • Account Management
  • Opportunity assessments for new market development
  • Risk assessments with new vendors and physicians
  • Physician Relationship Management
  • Strong HL7 and Interface Knowledge
  • HL7 Interface connection to physician offices (Greater than 50 Individual Interfaces)
  • Maintaining and creating relationship with physicians and staff
  • Creating Outreach Policies and Procedures
  • Creating Supply Order Functionality for Outreach Clients
  • Creating and Maintain Marketing Database (Note Taking database/Ever Note)
  • EMR Support with 10+ different vendors
  • Physician practices to help meet meaningful Use Stage I and II
  • Establishing relationship with HMC Providers
  • Laboratory Billing

Confidential,Saginaw,MI

LIS System Analyst & Application Specialist

Responsibilities:
  • tem. Project management with Focus on End Users, Work flows, Orders, Results, Reporting, Rules, and Interface with laboratory Instrumentation.
  • Maintain and Develop Complete LIS department
  • Maintain Path Net Cerner Millennium System, AP/Gen Lab Rule Building
  • Building/Maintain all Cerner Millennium Orders and Results
  • Instrument interfacing Orders Build and Maintain
  • Working with System Administrators on Upgrades and enhancements
  • Liaison between End Users and Vendor
  • Project development and Managment
  • Excelled to an Application specialist II within 6 months
  • Maintaining customer relationships with Outreach clients
  • Working with clients on issues and improvements (Risk Analysis)
  • Trouble shooting end users and application issues
  • Team leader in Meaningful use projects
  • Creating and reviewing Procedures
  • Implement procedures and training of operators
  • Upgrade validation for software
  • Basic CCL, MDI and DEC 90, HL7 and Interface, Basic AIX commands
  • Maintaining and building Interface specs with analyzers and system
  • Regression testing and script testing
  • Improving department workflows

Confidential,Saginaw, MI

Medical Laboratory Tech

Responsibilities:
  • Hematology, Chemistry, Coagulation, Urinalysis, and Microbiology.
  • Assure customer service with patient and doctors.
  • Served on project team to upgrade Laboratory Information Systems from Cerner classic to Cerner Millennium Super user for Cerner Millennium (General Lab/Foundations)
  • Tested eight scripts for regression testing of Blood Bank applications

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