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Senior Delivery Manager Resume

Edison, NJ

SUMMARY:

  • 10+years of experience in Account Management, Technical Recruiting in IT industry specifically focused on Information Technology and Management recruiting.
  • With positive attitude and right aptitude in achieving placement targets for the month.
  • Excellent understanding of staffing industry with ability to work independently.
  • US Recruitments: Proven success with Generating Requirements, Resume Sourcing, Short listing by technical interviewing, Rate negotiation, Scheduling Client interviews.
  • Understanding of US Payments terms (C2C, W2, 1099) Types of positions (Contract to Hire, Contract, Full time positions).
  • Interviewed qualified consultants and assessed their skills (per client requests), for Contract to Hire, Contract, Full time across United States.
  • Experience handling requirements in different IT Technologies which are available in the market.
  • Good understanding of Technical Requirements.
  • Quick learner, highly motivated and adaptive with the ability to grasp things quickly and possess excellent interpersonal, technical and communication skills.

TECHNICAL SKILLS:

  • Search string
  • Technologies expert
  • Full life cycle recruitment
  • Negotiation skills
  • Progressive discipline
  • Excellent communication skills

PROFESSIONAL EXPERIENCE:

Confidential

Senior Delivery Manager

Responsibilities:

  • Responsible for service delivery and account management.
  • Responsible for managing a team of 6 recruiters and 1 lead.
  • Responsible for providing staffing services to customers in their recruiting and personnel needs.
  • Ensuring the quick turnaround time with the quality submissions.
  • Responsible for mentoring the team.
  • Responsible for overall Team Management & Team Targets.
  • Manage Talent Acquisition efforts and coaching of team.
  • Performance management, market and competition analysis.
  • Make the recruitment strategies, and apply them within the team for better result.
  • Work allocation and weekly training of team assigned.

Confidential, Edison, NJ

Manager - Service Delivery

Responsibilities:

  • USTECH is an industry-leading, global firm providing a wide range of talent, technology and total workforce solutions to mid-market and enterprise clients, including more than 50 of the Fortune 150 ®. Our 24x7 global service delivery drives time, cost and risk out of any process or project, providing you with best-possible business outcomes and best-fit talent on-demand when, where and how you need it.
  • Working with a team of 14 recruiters and guiding them towards achieving the daily, weekly and monthly team targets.
  • Administer daily operations of MSP (Managed Service Providers) program.
  • Responsible for team targets that includes Daily, Weekly and Monthly Targets with respect to submittals, interviews and placements.
  • Manage and mentor recruiting staff, refine recruiting process, maintain pipeline reports.
  • Review and approval of resumes before submitting to the client with strong focus on recruitment SLA (Service Level Agreement).
  • Developed direct sourcing strategies such as cold calling, networking, and Internet research.
  • Worked with candidates to fine-tune resumes, discuss the details of the open positions, explain the interview process, and coach as needed to enhance interviewing skills.
  • Facilitated the interview and on-boarding process for candidates.
  • Working with Account Manager for regular feedback on activities like client meetings/contractor meetings/interviews etc.
  • Providing training to the team members in building professional network and utilizing that network in requirement covering.
  • Responsible for Goal setting, Performance reviews and development plan. Initiate process improvements by identifying service delivery gaps, offer solutions and successfully implement ideas.
  • Schedule regular one on one session to discuss Individual performance and prepare action plan for bottom performers.
  • Lead monthly reviews with the management via monthly presentations standardized the Interview procedure and actively involved in the Hiring of new recruiters.

Confidential, South Plainfield, NJ

Service Delivery Specialist/ Account Management

Responsibilities:

  • Account Management of a portfolio of Fortune 500 clients ranging in a number of verticals including: Information Technology and
  • Pharmaceutical.
  • Expand current business and identify new business opportunities through in-person meetings/presentations. Develop business development strategies to increase placements and improve processes.
  • Work with MSP and VMS systems - Fieldglass, Beeline & Synergy

Confidential

Technical Consultant

Responsibilities:

  • Full life cycle recruiting: Sourcing, Screening, Interviewing, Negotiating and closing technical and non-technical personnel.
  • Negotiation of rates on w2, interview, evaluate and reference all candidates to determine their skill levels and their suitability for placement.
  • Responsible for staffing IBM across the United States.
  • Hired for Candidates for IT positions
  • Directed the hiring process with each candidate from first point of contact to acceptance of offer
  • Pre-screen and refer qualified applicants to hiring managers and Executives for interviews
  • Source and screen qualified candidates for various positions including Project Manager, Maximo developer, System Administrator for Windows, Unix and Aix, Uniface developer, QA, Performance and capacity management, Mainframe
  • Programmer with skills like (VM,VSE).AS/400 Programmer with skills like(RPG,CLE,IPL).I have also worked on requirements like Server Support, Computer Operator, DB2 DBA with LUW skills, Software Engineer, Business Analyst, Network engineers etc.
  • In the month of April I did 10 closures and overachieved my gross margin target by 150%.I always focus on quality submittal and less TAT ie turnaround time.
  • Possess excellent knowledge of recruiting and hiring processes including sourcing, interviewing, reference checking, tracking, salary negotiations, and closing.
  • Excellent communicator capable of developing and nurturing professional business relationships and delivering informative and persuasive presentations
  • Self-motivated professional who achieves results and has superior ability to coordinate and perform several projects simultaneously.

Confidential (CMMi Level 5)

Assistant Manager- IT Recruitments

Responsibilities:

  • Develop coordinate and manager projects and project plans for development and develop proposals and delivery tasks/ issues
  • Source and screen qualified candidates for various positions including Project Manager, DB2 DBA, Automation Tester, Network Engineer, Performance Tester, QA, BI/DW, Cold Fusion Architect, Cognos Developer, Sharepoint, Java Developer, SQL Server DBA, Web methods Solution Designer, Process Mapping Coordinator etc.
  • Consult and confer with the management and technical staff of the clients, taking into account their suggestions and make recommendations to achieve higher efficiency using appropriate technology
  • Manage Talent Acquisitions efforts and coaching of team.
  • Determine their system requirements for their implementation and provide management systems solutions to achieve business objectives
  • Identifying opportunities to use data to develop customer strategies and improve business performance and provide technical and analytical advice.

Confidential

Technical Executive Staffing /IT Recruiter

Responsibilities:

  • Handling team of 7 recruiters and training them to deliver project goals
  • Full life cycle recruiting: Sourcing, Screening, Interviewing, Negotiating and closing technical and non-technical personnel.
  • Negotiation of rates on w2, C2C, interview, evaluate and reference all candidates to determine their skill levels and their suitability for placement.
  • Responsible for staffing Verizon across the United States.
  • Expertise in recruiting Java/ J2ee and Middleware applications
  • Hire Candidates for Technical positions.
  • Directed the hiring process with each candidate from first point of contact till acceptance of offer
  • Pre-screen and refer qualified applicants to hiring managers for interviews
  • Source and screen qualified candidates for various positions including Project Manager,DB2 DBA, Automation tester, Network
  • Engineer, Performance Tester, QA, BI/DW, Cold fusion architect, Cognos developer, SharePoint, Java developer, SQL Server
  • DBA, Web Methods Solution Designer, Process Mapping Coordinator etc.
  • Possess excellent knowledge of recruiting and hiring processes including sourcing, interviewing, reference checking, tracking, salary negotiations, and closing.
  • Work directly with Account Manager and understand Business Development Management(BDM) skills
  • Excellent communicator capable of developing and nurturing professional business relationships and delivering informative and persuasive presentations
  • Self-motivated professional who achieves results and a consistent performer.
  • Strong organizational skills

Confidential

Process Developer (SME for Commercial Finance and HR)

Responsibilities:

  • Hands on management of full cycle recruitment process across full spectrum of hires, including vendor management, screening, interviewing, managing technical & psychometric testing processes, facilitation of Pre-Employment Screening processes, negotiating offers and post-offer candidate management
  • Develop Macquarie ISD employment brand through various channels to market, leveraging Macquarie brand. Ensure candidate care is appropriate and contributes to branding initiatives
  • Provide thought leadership, advice and training / guidance for hiring managers on Recruitment practice, psychometric assessment interpretation and interviewing techniques
  • Explore viability of non-traditional recruitment methods and innovative attraction & resourcing techniques
  • Source and provide advice on local market remuneration, benefits and practices.
  • Keep appraised of IT recruitment industry trends, best practice and peer/competitor awareness
  • Talent Management, Learning & Career Development
  • Work closely with HR and Learning & Development to drive following initiatives:
  • Provide framework and education / development of Performance Management processes for managers
  • Leadership Development for local leaders. Identify leadership potential, ensure career opportunities and development paths in place
  • Ensure training and development opportunities more generally are appropriate and available.
  • Contact point for any disciplinary, performance management or grievance processes.
  • HR coordinator and contact point for mid-year and annual appraisal processes
  • ISD HR point of contact for any HR-related Macquarie wide initiatives, eg staff survey, turnover reporting, any mandated HR processes

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