IT Manager Resume ,Miami,Florida - Hire IT People

SUMMARY:

A IT Manager, Project Manager, Quality Control Supervisor, Call Center Supervisor, Customer Service Representative with many years of successful experience in the inventory management industry.
I have very strong research, leadership, problem solving, communication and organizational competency which will contribute to an organization’s efficiency and profitability.

PROFESSIONAL EXPERIENCE:

Confidential,Miami,Florida

IT Manager

Responsibilities:

Manage software projects for over 500 clients with full oversight for design, development, deployment and production.
Proven ability to resolve complex problems, quickly diagnosing and identifying issues and determining the proper resolutions
Coding innovative programs using Cobol based on customer requirements.
Streamlined repair processes by performing in home repair for all company hardware leading to the company saving an unprecedented amount of money.
Define technical requirements and document plans for project life cycle deployment including the scheduling of project deliverables and timelines.
Tested intricate crystal reporting, scripts, web and graph based software programs.
Coordinate internal projects ensuring that implantations are ready as required by client deadlines.
Analyze, prepare and document operational procedures and technical guidelines.
Technically supported hardware and software for over 50 employees.
Used Cloud Workspace Remote Desktop, FileZilla (FTP), Titan Software, Cloud based Server, DocuSign, Outlook Exchange, Windows 7 & 10, Client Portals and GoToAssist
On 24/7 Phone Support
Proficient in Microsoft Office Suite
Proficient installing and configuring hardware
Proficient upgrading software and performing maintenance
Experience in supporting all Windows Operating systems, Apple Products, Routers, Modems, Printers, Scanners, and Networks

Confidential,Holly

Customer Development Technical

Responsibilities:

Managed customer specific software projects with full oversight for design, development, deployment and production.
Proven ability to resolve complex problems, quickly diagnosing and identifying issues and determining the proper resolutions.
Coded innovative programs using custom programming software based on customer requirements.
Defined technical requirements and document plans for project life cycle deployment including the scheduling of project deliverables and timelines.
Tested intricate customer specific crystal reporting and script software programs.
Coordinated internal projects ensuring that implantations are ready as required by client deadlines.
Analyzed, prepared and documented operational procedures and technical guidelines.
Technically supported custom hardware and software programs.
Proficient in Microsoft Office Suite.
Proficient in supporting all Windows 7 Operating system, Printers, Scanners, and Networks.
On a rotating 24/7 phone support.

Confidential,Auburn Hills

Design Analyst

Responsibilities:

Analyzed and designed software programs according to customer specifications.
Evaluated and recommended changes to customer specifications.
Tracked programs throughout entire project life cycle to ensure that programs will be completed by their deadlines.
Trained programmer analysts and QC specialists in standardized procedures.
Met with the design team weekly to standardize new procedures.
Advised customer service representatives of alterations to customer specifications.
Checked customer’s tape against the customer’s specifications for consistency.
FTP customer programs and other work - related files to our server.
Researched and solved problems that occurred during live inventories.
On a rotating 24-hour beeper support.

Quality Control Department Supervisor

Responsibilities:

Responsible for all phases of testing.
Provided guidance and support to all QC specialists.
Worked with QA management on semi-annual performance reviews for all Quality control department employees.
Reduced departments overall change rate.
Identify errors and work with programmers to resolve software issues.
Adhere to all software testing standards.
Identify and report all software program errors in a timely manner.
Retest corrected software programs to ensure programming errors were fixed.
Ensure a high-quality product.
Ensure due dates are met.
Responsible for project signoff which signifies project completion.
Communicate testing status to QA Manager, QA Assistant Manager, Programmers, Design Analysts, and Customer Service Representatives.
Trained current and new QC specialists on standards, procedures and techniques.
Analyzed customer specifications to ensure data integrity and quality.
Tested intricate C++ software programs.
Awarded Employee of the Quarter in 1997.

Inventory Control Center Specialist

Responsibilities: