PROFESSIONAL SUMMARY:

• A Senior Level Executive and Sr. Global Program Manager supporting implementation, upgrades, consultative selling, and delivery of SAP ECC, CRM, S/4 HANA, SAP Ariba, SCM (EWM) Oracle, Workday, and Cloud Technology.
• SAP Solution Architect with over 27 years of US experience, last 12 years as a Senior Program Manager with extensive experience managing and delivering business critical, complex programs/projects on time and on budget.
• Significant SAP implementation experience. Management of high performance project teams for large - scale, global projects with demonstrated ability to manage programs/multiple project managers and project teams across multiple locations and/or utilizing multiple vendors or consulting firms.
• Full life cycle program management from scope definition through implementation including business requirements, detail requirements, design, development, quality management/testing and installation. Ability to work across all levels of the organization from C-level executives to business and/or technical team members to get the job done.
• Track record of delivering mission critical programs that meet business goals and objectives.
• Exceptional relationship building/management and communication skills needed to drive programs that deliver mission-critical business initiatives.
• As a global Program Manager, mentored and coached both business and IT functional leaders to consistently meet their project milestones. Demonstrated ability to deliver high levels of client service, drive revenue growth and achievement of business results.
• Managed complex programs/projects with multi-million dollar budgets and large, multi-function teams
• Established and managed relationships with key program stakeholders and decision makers
• Developed and executed SAP program/project plans for successful client delivery of both new and existing projects
• Technical ability to translate technology into complex business solutions
• Full life cycle program management from program definition through implementation and post-implementation support using industry best PMO and program management practices/frameworks and methodologies
• Developed business cases for clients based on business and IT strategy
• On time and on budget program delivery
• Astute, forward-thinking technology Program/Project Manager and Solution Architect with over 27 years of US experience in successfully innovating technical solutions that deliver competitive advantage & drive business growth
• Delivered over 30+ implementations of SAP S/4HANA, SAP OTC, FI/CO, SD/MM, HR, P2P, APO, PLM, PM, QM, WM, IS Retail, SAP S/4HANA, SAP Ariba, Oracle EBS etc.
• Senior Level Executive/Program Manager with experience delivering SAP ERP, CRM, S/4 HANA, SAP Ariba, SCM (EWM) Oracle, Workday, and Cloud Technology programs and professional services across all industry verticals
• Managed Practice and Service Delivery for $200MM+ revenues and 2100+ Associates practice. Services portfolio included Application Development and Support, Program Advisory, Business Transformation and end-to-end Quality Engineering/Assurance Services for SAP, Oracle, BPM, CRM and EDM applications. Controlled $211MM revenue & $18.3MM SGA budgets
• Provided leadership and direction across 6 Program Managers heading multiple client anchor projects to successfully delivery projects on time and budget
• Strategic & transformational specialist, bringing expert analysis, planning & focus to underperforming organizations, programs/projects and outdated environments
• Developed and delivered business cases for the large transformation programs and provided strategic support thru out the implementations
• Strong skills in optimizing all aspects of IT program/systems management, encompassing Program Advisory Services, Application Development, Quality Assurance and deployment of ERP solutions globally for Fortune 50 companies in diverse industries
• Leadership, program management, engagement management and service delivery positions.
• Established and delivered many SAP and Oracle CoE’s programs for such
• Managed Clients, program/service delivery.
• Accountable for driving revenues and service delivery for North and South America at Cognizant Technology Solutions and Wipro Technology
• Extensive experience in working with C-level executives to publish and implement multi-year strategic roadmap, Re-structuring organization to implement a Delivery Center of Excellence (COE) for many fortune 100 clients

TECHNICAL SKILLS:

• Strategic Account Management Budget and Financial Management
• PMO office, Program/Project Management Turnaround & High-Growth Strategies
• Business Case and Value Prop Development Client Relationship Management
• Business and/or IT Strategic & Tactical Planning Large-Scale Project/Program Management
• Response to RFIs, RFQs, RFPs Change Management
• Vendor Management Contract Negotiation
• Operations Management & Delivery $MM Budget Accountability
• On/Offshore Team Leadership Program Management across Multiple Industries
• Business Process Reengineering CoE & Innovation startups

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Program Manager

Responsibilities:

• Managed a portfolio of projects and is responsible for the quality of the delivery of scope, schedule, and budget
• Served as the executive touch point for a portfolio of projects Implementations, Upgrades, Roll-Outs and Enhancements
• Responsible for Solution Architecture, Solution Design, Solution Deployment, Data Management & Governance, ERP Template Governance, Organizational Change Management
• Provides coaching to the staff and drives continuous improvement initiatives within the LOB
• Routinely called upon to mediate difficult situations that have a significant business impact
• Directed the development of deliverables such as assessments, design documents, executive steering committee reviews, and project budget summaries
• Identified any upsell and cross sell capabilities within existing project portfolio
• Serves as the Customer’s escalation point for the projects within portfolio and the practice
• Facilitated with SAP vendors and customers for any senior level intervention required for triage of showstopper issues encountered during successful execution of project
• Mediated to resolution when problems arise and manage the contractual aspects of the services
• Supports sales by providing real world examples during sales support engagements.
• Enforces disciplined processes focused on delivering projects on time, on budget, and with great customer satisfaction; makes recommendations focused on improving processes
• Promotes delivery best practices, collaboration across the line of business, and development of staff including onsite and offshore
• Coordinates with management on professional services bids, project timelines, budgets, staffing plans, and other specifics
• Consulting, architecting, implementing and lead significant tracks on larger projects within the SAP ERP product suite
• Assisted clients in the implementation and support of NetWeaver based solutions to enable business process improvement.
• Assisted with technical efforts including development, designing, implementing and supporting business complex processes in a NetWeaver environment
• Ensured timely initiation of projects/programs with all relevant information to enable a successful outcome.
• Defined service levels collaboratively with service providers and the client and monitor SLA and enforce adherence
• Consolidate the portfolio management to achieve optimized utilization and cost structure and timelines
• Accountability including fulfilment, delivery and a target to grow with existing clients a mandated minimum of 30% on new order booking
• Provided sales and delivery support to 3 direct reports onsite and 6 delivery managers at offshore and nearshore
• Maintained repeat business at over 100% a result of consistent quality deliverables and meeting client’s vision
• Mandatory generation of new logo’s each year
• Primarily responsible for meeting revenue target for the year and building lasting relationship with the farming clients
• Robust client relationship building resulted a best outcome at Gartner and Forrester report as leader of the leaders
• Provided sales support to hunting accounts and new Logo’s
• Met and exceeded SAP support services revenue targets YoY
• Established vendor displacement strategy leveraging Wipro’s innovations and accelerators reducing cost along with risk and reward approach
• Created unit based pricing an attractive model to meet customer demands with minimum commit
• Developed SAP S4Hana migration business case for Levi’s, Cardinal Health and Zurich Insurance

Confidential, Teaneck, NJ

Sr. Manager - Project Delivery

Responsibilities:

• Responsible for overseeing SAP services sales and support for the HLS, MLEU, Retail and CTIME for the North America
• Supplied leadership and direction to 6 Program Managers and Program Delivery Managers heading region’s anchor accounts
• Developed ROI driven solutions that address the business needs of clients, incorporating an integrated enterprise IT roadmap
• Oversight of Knowledge Gathering team in gathering information from client interactions and an Operations Group that supported revenue realization, budget tracking, utilization, headcount growth, attrition etc.
• Oversight of customer relevant development of digital solutions leveraging new and existing SAP products
• Worked closely with Manufacturing and Logistics vertical to integrate SAP service offerings into Connected Enterprise Framework supporting Connected Car and Connected Fleet initiatives
• Achieved practice revenue growth exceeding 30% YoY from 2013 with margins exceeding 40%
• Set up focused teams around Run/Grow/Transform service offerings relevant to Manufacturing and Logistics customer needs leading to SAP practice leading TCV win ratio
• Identified and developed business solutions aligned with Manufacturing and Logistics industry, as well as newer SAP digital offerings related to Social, Mobility, Analytics and Cloud
• Work with delivery teams to identify and in corporate country specific localization playbooks and best practice driven efficiencies into Cognizant SCAPA tools suite
• Work with Cognizant Academy to developed training programs to grow SAP and Domain expertise, as well as onboard college hires
• Mandated collaboration with Delivery Excellence team for rigorous audits especially on new accounts. Audits include Bid vs. DID analysis
• Positioned practice for 35%+ YoY growth with margins exceeding 40% in 2015, factoring confirmed new business and qualified pipeline
• Worked closely with key customers to identify and develop 20+ solutions supporting strategic growth objectives related to Customer Experience and Commerce, Digital Transformation, Financial Transformation, Supply Chain, Reimagine HR
• Developed Cognizant offerings related to S4 roadmap and BRIM/FSB

Confidential

DIRECTOR - Project Delivery

Responsibilities:

• Supplied leadership and direction to eight Project Managers heading SAP, Oracle, BPM/EDM and CRM SBUs (sub-business units) as well as four Associate Directors leading an offshore team
• Oversight of BD Team creating proposals for business initiatives, KG (knowledge gathering) Team gathering information from client interactions and an Operations Group that supports revenue realization, budget tracking, utilization, headcount growth etc.
• Achieved 260% revenue increase over 5 years, margins exceeding 46% and average YoY revenue growth of 40%. Tireless advocate and strategist, working around the clock for first 2 years to build the practice and sell the concept of IV&V to industry vertical teams. Proved practice was the differentiator, opening opportunities more than $200MM for other Cognizant horizontals. Over time, teams developed understanding of and prioritized opportunities that played well to Practice strengths
• Dramatically expanded business portfolio from 11 clients to 150+ clients
• Masterminded Service strategy, including Service Assets, Service Portfolio Management, Demand Management and development of Service Catalog
• Formulated targeted marketing strategies, including opportunity identification, competitive analysis, and market positioning while partnering with software partners to generate independent streams of revenue
• Created non-linear revenue streams by developing multiple solution accelerators, including CEReBRuM business process mapping tool, SolAccs/SolGen SAP enterprise business scenario testing tools, CDMS data migration tool, and Rapido SAP test automation accelerator
• Secured first Latin American SAP account through testing services using the Buenos Aires SAP Near Shore Center to train and position EAS Testing associates locally
• Conducted operational analysis reviews to track revenues, SGA spend, utilization, headcount and revenues realized from capital investments Improve demand predictions for specific skills because of the forecast; also, increase margins by leveraging travel-ready resources from offshore for a demand ramp up
• Innovated Consulting Career Architecture Program in collaboration with the Talent Management team to define a clear career path for Associates. Significantly, reduced turnover volatility for high-end skills; EAS QE&A practice had one of the lowest attrition rates in the company (in the range of 6.5%)

Confidential

Sr. Program Manager

Responsibilities:

• Lead OTC implementation with the SI Confidential,
• Solo Cup: Led global Order to Cash team as part of 3-year, $200MM business transformation initiative, and encompassing implementation of an ERP solution leveraging ASAP methodology. Engaged leadership across North America

Confidential

Sr. Manager - Programs

Responsibilities:

• Developed Enterprise SAP roadmap and prepared/proposed plan to consolidate 16 regional SAP legacy systems into four global systems
• Stepped forward to recommend changes to address software obsolescence and sustain legacy SAP environments Achieved over $1.5MM in cost savings by optimizing SAP landscapes across all key divisions within PCS group.
• Developed a comprehensive, end-to-end testing/QA strategy. Prior to SAP-IM, Confidential managed testing individually at the program level.