IT Project Manager / Consultant Resume

SUMMARY:

I am a Senior Project Manager with over eighteen years of experience in information technology and business consulting. My is on quality, cost, and speed using industry - standard project management methodologies. I have a flexible, controlled style to manage ever-changing demands, requirements, and technology.
I have successfully managed major IT transition projects.
My goal is to apply my Project Management expertise, skills, and intellectual benefits to the success of an organization with project-based needs.

PROFESSIONAL EXPERIENCE:

Confidential

IT Project Manager / Consultant

Responsibilities:

Provide consulting services for IT Project Management, business operations, and recruiting.
Documented Project Management System that includes various project templates for scope definition, scheduling, status reports, issues tracking, financial tracking, and others.
Managed successful IT projects for leading Oil and Gas company and multiple law firms as billable consultant. Managed multiple Document Management system deployments, website development, and successful delinquent tax collection project resulting in over 500K in overdue payments to the client.
Provide sales, recruiting, and operational support to grow the business and maintain client satisfaction.

Confidential

Senior Project Manager

Responsibilities:

Responsible for the success and advancement of those I mentored. Maintained close communication with management on their performance, successes, and areas for improvement.
Provided advice to peers and management on troubled projects as needed.

Confidential

Project Manager

Responsibilities:

Established and coordinated all planning and management activities through contract analysis, statements of work / project definition reports, detailed project plans, issue tracking, financial tracking, exit criteria, and other defined processes and documentation.
Completed successful account transitions in support of leading companies in the healthcare, industrial, telecommunications, manufacturing, finance/banking, and transportation industries, as well as educational and government agencies.
Coordinated with sub-projects to integrate plans with tracked dependencies. Sub-projects include server support, groupware, network support, problem/change management, education, application support, and user acceptance testing.
Learned best practices and lessons through experience supporting varieties of IT operations ranging from smaller in-house support organizations to consolidated worldwide support structures.

Confidential

Engagement Manager / Technical Solutions Architect

Responsibilities:

Reviewed customer requirements and quickly produced matching, accurate solutions for scores of potential customers in various industries. Solutions developed ranged from single component offerings to complete IT outsourcing.
Reconstructed solutions based on requirements until agreements were reached. This involved acting as liaison between marketing teams and service delivery teams to reach balance and agreement on scope of services and associated costs.
Mitigated risks through quality assurance process. This included detailed solution reviews and contingency planning.

Confidential

Process Development Manager / Technical Writer

Responsibilities:

Created streamlined processes to provide efficient services at lower cost.
Worked with support teams to in corporate defined processes and procedures.
Created and provided presentations to management describing structure and goals to introduce the new organization.
Prepared account control books used for ISO audits. Maintained the team’s audit-ready state. Organized and managed team assets.
Developed and supported the document repository databases.
Worked with system administrators to transfer knowledge into an easily understood written format using multiple applications and tools.

Confidential

Technical Support Analyst

Responsibilities: