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Senior Manager Resume

Richmond, VA

SUMMARY:

  • IT professional with 15 years of experience in various IT roles with a proven ability to deliver quality results in a timely manner.
  • Expertise in process management, requirements elicitation, data warehouse sourcing and Confidential reporting. Strong problem solver, communicator and trainer with the ability to interact with diverse groups of professionals.
  • Proven ability to recruit and develop strong teams. Results - focused individual who encourages a team environment.

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Senior Manager

Responsibilities:

  • Advanced the agile practices of the Digital and HR Recruiting organizations. Consulted with program offices and senior leaders on the ideal program and team structure to realize the benefits of SAFeTM; leading to a reduction in work-in-progress and better visibility into team deliverables
  • Created and facilitated training courses related to agile and SAFeTM best practices
  • Defined assessment tools which enabled agile portfolio offices, release trains and teams to self-assess and identify areas of improvement for action plans
  • Mentored and trained Release Train Engineers, Scrum Masters and agile coaches

Confidential

Senior Manager

Responsibilities:

  • Coached leaders and teams through the transformation and provided the necessary training and references to enable the ideal management and team structures
  • Provided reporting at the team and LOB level on team performance against agile measurements
  • Created and conducted training courses for Scrum Masters and teams related to agile best practices, understanding and improving team dynamics and team performance
  • Mentored and trained Scrum Masters, teams and agile coaches

Confidential

Senior Manager

Responsibilities:

  • Identified key metrics through “critical to quality” (CTQ) sessions with business customers and IT management and created quarterly sessions to review metric results
  • Collaborated with multiple teams to create a RACI for BI reporting support which provided a common understanding of support tasks which eliminated confusion of responsibilities
  • Managed a BI upgrade project to test and remediate over 1000 reports to maintain customer usability
  • Streamlined the BI security set-up and user provisioning processes which reduced rejected requests by 50%

Confidential

Senior Manager

Responsibilities:

  • Defined a process to reduce BI report requirements elicitation from several weeks to a few days
  • Partnered with architects to determine the Chevy Chase integration impacts to the Bank data warehouse and provided insight for the target architecture
  • Led a remediation effort to redirect over 100 reports in just 60 days which saved the company the cost of paying for multiple warehouse instances
  • Created a training program to provide associates training opportunities to develop new skills across several disciplines to increase the pool of cross-trained individuals and close skill gaps needed for data warehouse and reporting projects

Confidential

Manager

Responsibilities:

  • Analyzed over 150 data feeds and documented business and system requirements for over 70 data feeds
  • Conducted reporting analysis to ensure new data elements would support existing line of business reporting
  • Reviewed data models to ensure requirements were translated correctly

Confidential

Manager

Responsibilities:

  • Defined documentation standards and templates for developers to use to transition reports for support
  • Formed a “pre-validation” meeting with business and data analysts to review and remediate potential data issues prior to full report production

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