Senior Delivery Manager / Product Manager Resume

SUMMARY:

19.5+ years of professional IT experience in managing technology and leadership roles.
Simultaneously managed around 10 multiple large projects implementations with a team size of 5 to 40 people per project. Projects were complex, cross - functional with 3 to 9 internal and external dependent teams.
Implemented 50+ full-fledged products by managing end to end life cycle of a project with in-depth attention to innovate, POC, architect, design, develop, execution, move to production & support there on.
Successfully managed 135 people accountable with right person, in right team, at the right time ensuring productivity.
Expertize in using Agile/Scrum concepts and methodologies appropriately in the projects.
Delivery Management End to end Project Management SDLC, Agile / Scrum
Risk Management Budgeting and Cost Control Quality Assurance & Control
Life Cycle Program/Project Mgmt Strategic Planning & Leadership Account/Client Relationship
Technology & Business Consulting Productivity & Efficiency Improvement Business Development

TECHNICAL SKILLS:

OS: Unix, Linux, Windows, Mac OS

Domain Knowledge: Android & iOS apps development, Supply Chain Management (SCM), Retail business, eCommerce, CRM, Business Intelligence (BI), BFSI (Banking, Financial Services & Insurance), Infrastructure Mgmt Services (IMS Support), Build and Release Management, SOX, PCI, Localization, Travel Domain, SAP.

Programming Skills: iOS, Cocoa (XCode), Android, Shell, Perl, Awk, SED, C, C++, VC++, VB, PL/SQL, HTML, CSS3, data modeling, Dot Net, ASP.NET, Java, J2EE, HP Data Center QTP, QC.

Softwares: MS Project, OmniPlan, SVN, CVS, Git, OmniGraffle, ServiceNow, Wiki, Confluence, Bugzilla, Redmine BugTracker, MS Office, Advanced Excel, MS Visio, Advanced Keynote, iBooks, Pages, Numbers, etc.

PROFESSIONAL EXPERIENCE:

Senior Delivery Manager / Product Manager

Confidential

Responsibilities:

Innovated and developed 6 Apple internal products from conceptualization to delivering high values to end users.
One of the app conceived & implemented by me is used during every Apple events of new products introduction.
Implemented the Disaster Recovery and Resilience for 13 critical Apple applications accessed by millions of users worldwide which cannot accept a downtime of single minute.
Converted multiple leading edge ideas into tangible results by clarifying requirements, managing project teams, budgets, timelines, scope, milestones, dependencies and deliverables for large-scale, complex projects.
Researched and recommended specific solutions for improved process of managing returned devices in Apple, resulting in reduced costs & around 3.5 times efficient operations.

Project Engagement

Confidential

Responsibilities:

Mitigated critical project risks by being a single point of contact for the Apple business team from the idea to recommend solutions and the development team for the implementation in the iterative approach.
Slashed the project timelines by 6 weeks by simultaneously gathering and analyzing the requirements in iterative approach with the business team together designing the app workflow & mockup screens.
Developed & executed project plans outlining project scope, activities, schedules, milestones & cost/time estimates.
Managed project risks, issues/problems & activity progress proactively that ensured the project to go live as planned.
Always maintained the expectations & communicated the status to all stakeholders of the project at regular intervals.

Senior Project Manager / Product Manager

Confidential

Responsibilities:

Established the Testing Center of Excellence team (CoE) with in company to optimize testing solutions resulted in 50% increase in ROI in 12 months.
Implemented an enhanced process of responding to RFQs resulted in 30% increase in customer engagements in 12 months.
Performed research, developed ideas, prepared detailed documentation and delivered presentations that ultimately won a new door handle to new project contracts resulted in almost 25% increase in new projects in 12 months.

Senior Project Manager / Program Manager

Confidential

Responsibilities:

Managed one of the world’s largest SAP implementation portfolios of projects with a work force of around 115 people in 6 locations across USA and India all in my team.
Consolidated & co-located multiple vendors viz. Infosys, TCS, IBM, Wipro, Satyam resulted in 18% reduction in cost.
Implemented a comprehensive issue tracking process that improved communication and issue resolution for cross-functional teams reducing 50% time spent in meetings. It also helped senior management in better understanding the effort and complexity involved by looking at summary reports.

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