PROFESSIONAL SUMMARY:

• Over 20 years’ Technical experience and support
• Enterprise systems, services and applications.
• Using MS Office tools - Excel, Word, PowerPoint, Visio, Project and SharePoint.
• Asset management and tracking software HPO view, ServiceNow and BMC Remedy.
• Virtualization technologies Citrix, VMware, Cisco, Data Center Storage EMC, SAN and NetApp.
• Windows OS (XP/7/10), Linux and UNIX and mailing system migrations (Office 11, 12/O365).
• Over 10 years’ Project experience and support
• All phases of the Agile and Waterfall SDLC methodologies.
• Agile Scrum Project Management, Business Analysis and Development including BU/user analysis, technical requirement gathering, documentation, etc.
• Reporting tools including JIRA, WIKI, MS SQL and PeopleSoft/Oracle based BI tools.

PROFESSIONAL EXPERIENCE:

Confidential, Berkeley Heights, NJ

Deployment Project Manager

Responsibilities:

• Manage project deliverables during VMWare View to Citrix Xendesktop Virtualization (Cloud) platform migration.
• Manage detailed project plan execution for list of milestones during Window 7/10 & O365 platform migrations.
• Liaison scheduled deployment for list of 2500 business unit users including IT Corporate, Finance, Investments, etc.
• Monitor or track project milestones including scope analysis, user validation, Application Review and technical requirements.
• Manage onsite vendor NTT Data engagement fostering accountability for project’s deliverables (WYSE terminals).
• Communicate with Lead and Peers on strategic data analysis, Users Analysis, System Categorization, etc.
• Develop or update project plans including information such as project objectives, technologies, scheduling and staffing.
• Collaborate with onshore/offshore technical partners on all pre/post testing, change, RCA on issues, problems and or risk.
• Device deployment liaison providing vendor oversight and management for scheduled WYSE terminal client installations.
• Analyze issues and or risk associated with legacy platform and migrating to next generation platform.
• Liaison of pilot testing and functionality analysis on anticipated applications awaiting live deployment.
• Coordinating on all work and activities of others and paired with peers for scope analysis, deployment or upgrade scheduling leading to customer sign-off.

Confidential

Implementation Project Manager (Contractor)

Responsibilities:

• Support project deliverables of Web-based (Cloud) and Vista Mobile Data Application release Project.
• Analyzed all the projects risk and issues experienced with Mobile Infrastructure Services environment.
• Provided Bi-monthly status Report for Program WMS Integrated Master Project Plan Schedule.
• Collaborated with SME’s to develop and manage work breakdown structure (WBS) for milestones on the Project Plan.
• Liaison application resiliency Application certification process and assessment.
• SCRUM Master during daily tag up meeting; facilitation individual current and future work and impediments.
• Reported key updates to RACI, milestones, sprints and or subtask review using MS Project, Excel and Adobe Acrobat.
• Liaison with technical partners to document and highlight process effectiveness and improvement.
• Manage JIRA updates for all Change/release workflow, incidents and request repositories.
• Support all SME’s with daily/weekly status review covering Work Plans, Root Cause Analysis and Demo Ticket closure reports.

Confidential, Berkeley Heights, NJ

Deployment Project Manager

Responsibilities:

• Managed project deliverable execution during Window 7/10 and Citrix XenApp Virtualization (Cloud) migration Project.
• Coordinated with technical Partners and team peers during strategic outline. Including Org/BU breakdown, User Analysis, System Categorization, Business App, Tech Requirements (Data Center shares), etc.
• Worked with technical partners during application resiliency certification process and deployment scheduling.
• Monitor or track project milestones including: initial site contact, user validation, data analysis, app certification, etc.
• Develop or update project plans including information such as project objectives, technologies, scheduling and staffing.
• Managed WBS breakdown and review scope milestones include planning, scheduling, staging and testing.
• Instituted team processes using MS office and extended tools such as MS Visio and MS Project.
• Liaison of pilot testing and functionality analysis on anticipated applications awaiting deployment.
• Assisted with root-cause analysis efforts experienced on faulty virtual Citrix/Windows platforms.
• Coordinated with onshore/offshore technical resources on all pre/post testing, change requests, issues and or problems.
• Managed data workflows, document management and customization using MS SharePoint.
• Managed on-demand scope deployments, governing all requests via Service Now Ticketing System.
• Paired with peers for project closing including scope analysis, lesson learned docs and customer Sign-off/hand off.

Confidential, New York, NY

Implementation Project Manager

Responsibilities:

• Managed deliverables for Front Office applications and Windows 7 workstation migration projects.
• Managed and executed detailed milestones listed within Window 7 platform migrations project plan.
• Collaborated with technical partners onshore/offshore during RCA per a request, incidents, problems and risk factors.
• Managed post project deployment BAU deployments process.
• Managed all deliverables during flooring buildout and workstation rollout.
• Tracked all change/release workflow via Service Manager 7. Trending all occasions during weekly discussions.
• Contributor on Scrum meetings; providing feedback on Sprints backlog and update on Burn-down Charts.
• Used Wiki SharePoint portal to monitor project workflow documents, system diagram, migration plan, etc.
• Paired with peers for project closing including scope analysis, lesson learned docs and customer Sign-off/hand off.
• Managed migration workflow process strategy for user analysis, process, application review and technical requirements.

Confidential - New York, NY

AVP - IT Project Manager/Service Delivery

Responsibilities:

• Managed team of direct reports providing technical Service delivery.
• Managed all deliverables during Windows 7 workstation rollout and flooring buildout project.
• Supported Project deliverables during BMC remedy to Service Now migrations.
• Chaired daily Scrum Sprints backlog and provided strategic direction on anticipated business requirements.
• Liaison App certification (AGILE SDLC) process; Keep up facets using MS Project and Visio.
• Managed all workflow and technical docs (scope analysis, project closing, lesson learned) in team Wiki/SharePoint and JIRA.
• Maintained and analyzed all event, problem, change/release procedures and or corrective action using HP Service Center.
• Installed and configured all Citrix Xen-app client based enterprise applications as required standard LOB.

Confidential, New York, NY

Sr. Business Systems Analyst/Application Support

Responsibilities:

• Managed and supported Web-based Document Management Repository for Compliance and Vital Rating Records.
• Lead collaboration on issues/risk analysis, scheduled and adhoc reporting, pre and post QA/UAT, documentation, user provisioning via Windows Active Directory and Oracle based permission tool.