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Subject Matter Expert Resume

Auburn Hills, MI

PROFESSIONAL EXPERIENCE:

Confidential, Auburn Hills, MI

Subject Matter Expert

Responsibilities:

  • Technical Subject Matter Expert with automotive technical experience in the dealership or European vehicle service repair field
  • Training curriculum development team and other automotive subject matter experts to Research, Develop, and Validate technical training courses
  • Curriculum Developer for Confidential.
  • Provided curriculum development for Confidential.
  • Utilized Storyline to produce Automotive Training videos
  • Assisted with Training course validations at General Motors
  • Wrote training courses for Confidential and Confidential group
  • Presented different training information to individuals taking the courses

Confidential, Auburn Hills, MI

Technical Consultant with FCA Chrysler

Responsibilities:

  • Supported FCA Dealership technicians in the following areas: Electrical, Powertrain, Driveability, Chassis, and Body
  • A ssisted Chrysler Brand Dealerships with Technical information and diagnosis over the phone and through written electronic correspondence
  • Created and authored over 185 knowledge base entries for other Technical consultants to use in assisting Dealership Technicians
  • Built database that the Technical Helpline consultants to take calls
  • Performed route cause analysis on the Chrysler Pacifica (base and hybrid) at the Windsor Assembly Plant
  • Worked with the electrified powertrain group on preproduction and pilot hall Pacifica Hybrid vehicles
  • Performed Field Service for the launches on the Pacifica and Pacifica Hybrid at the Windsor Assembly Plant
  • CAN BUS Communications: CAN B, CAN C CAN IHS, LIN BUS, BUS, POWERNET, Atlantis BUS, SCI BUS and PCI BUS.
  • Scan Tools: WiTech 1, WiTech 2, Starscan, StarMobile & DRB III.

Confidential, Troy, MI

Content Mapping Analyst

Responsibilities:

  • Research parts information in OEM and aftermarket sources (sources: ACES, OEM web sites, press materials, other) Relate parts data to vehicle information and hierarchical taxonomies
  • Respond to all customer concerns related to parts data
  • Vehicle application concerns
  • Part descriptions and other part attributes
  • Classification in taxonomies
  • Quality Assurance of parts research inputs and outputs

Confidential, Auburn Hills, MI

Senior Powertrain Technical Consultant

Responsibilities:

  • Assisting Confidential dealership technicians on more advanced failures focusing on repeat repairs, 5+ days down, and dispatching Quality Technical Managers
  • Supported Dealership technicians on calls in Electrical, high Voltage and Transmission
  • Create and manage a “Knowledge Data Base” writing, editing, and approval process
  • Lead Consultant for the Campaign Technical Helpline
  • Consultant responsible for taking all Hybrid related calls (High Voltage Expert HVE)
  • Facilitated the Jetta Hybrid and Beetle Convertible Launches
  • Work very closely with Product Support, Factory support, and Compliance groups
  • Assist Confidential dealership technicians over the phone in the diagnosis need to repair the vehicle
  • Touareg Hybrid and Jetta Hybrid Trained and E - Golf Certified (High Voltage Expert)
  • Responsible for BG Fuel System tracking and High Pressure Fuel Pump tracking
  • Scan Tool: VAS 5055

Confidential, Flint & Saginaw, MI

Technical Consultant

Responsibilities:

  • Assisted Dealers in diagnosis and repair of engine related concerns and drivability
  • Set cases, escalated them as needed, and researched information within database
  • Mentored new hires on the job training
  • Consistently earned top ratings in side by sides, monitoring, customer service, quality surveys and company performance review scores
  • Scan Tool: Tech 2

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