Subject Matter Expert Resume Auburn Hills, MI - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, Auburn Hills, MI

Subject Matter Expert

Responsibilities:

Technical Subject Matter Expert with automotive technical experience in the dealership or European vehicle service repair field
Training curriculum development team and other automotive subject matter experts to Research, Develop, and Validate technical training courses
Curriculum Developer for Confidential.
Provided curriculum development for Confidential.
Utilized Storyline to produce Automotive Training videos
Assisted with Training course validations at General Motors
Wrote training courses for Confidential and Confidential group
Presented different training information to individuals taking the courses

Confidential, Auburn Hills, MI

Technical Consultant with FCA Chrysler

Responsibilities:

Supported FCA Dealership technicians in the following areas: Electrical, Powertrain, Driveability, Chassis, and Body
A ssisted Chrysler Brand Dealerships with Technical information and diagnosis over the phone and through written electronic correspondence
Created and authored over 185 knowledge base entries for other Technical consultants to use in assisting Dealership Technicians
Built database that the Technical Helpline consultants to take calls
Performed route cause analysis on the Chrysler Pacifica (base and hybrid) at the Windsor Assembly Plant
Worked with the electrified powertrain group on preproduction and pilot hall Pacifica Hybrid vehicles
Performed Field Service for the launches on the Pacifica and Pacifica Hybrid at the Windsor Assembly Plant
CAN BUS Communications: CAN B, CAN C CAN IHS, LIN BUS, BUS, POWERNET, Atlantis BUS, SCI BUS and PCI BUS.
Scan Tools: WiTech 1, WiTech 2, Starscan, StarMobile & DRB III.

Confidential, Troy, MI

Content Mapping Analyst

Responsibilities:

Research parts information in OEM and aftermarket sources (sources: ACES, OEM web sites, press materials, other) Relate parts data to vehicle information and hierarchical taxonomies
Respond to all customer concerns related to parts data
Vehicle application concerns
Part descriptions and other part attributes
Classification in taxonomies
Quality Assurance of parts research inputs and outputs

Confidential, Auburn Hills, MI

Senior Powertrain Technical Consultant

Responsibilities:

Assisting Confidential dealership technicians on more advanced failures focusing on repeat repairs, 5+ days down, and dispatching Quality Technical Managers
Supported Dealership technicians on calls in Electrical, high Voltage and Transmission
Create and manage a “Knowledge Data Base” writing, editing, and approval process
Lead Consultant for the Campaign Technical Helpline
Consultant responsible for taking all Hybrid related calls (High Voltage Expert HVE)
Facilitated the Jetta Hybrid and Beetle Convertible Launches
Work very closely with Product Support, Factory support, and Compliance groups
Assist Confidential dealership technicians over the phone in the diagnosis need to repair the vehicle
Touareg Hybrid and Jetta Hybrid Trained and E - Golf Certified (High Voltage Expert)
Responsible for BG Fuel System tracking and High Pressure Fuel Pump tracking
Scan Tool: VAS 5055

Confidential, Flint & Saginaw, MI

Technical Consultant

Responsibilities:

Assisted Dealers in diagnosis and repair of engine related concerns and drivability
Set cases, escalated them as needed, and researched information within database
Mentored new hires on the job training
Consistently earned top ratings in side by sides, monitoring, customer service, quality surveys and company performance review scores
Scan Tool: Tech 2