PROFESSIONAL EXPERIENCE:
Confidential, Auburn Hills, MI
Subject Matter Expert
Responsibilities:
- Technical Subject Matter Expert with automotive technical experience in the dealership or European vehicle service repair field
- Training curriculum development team and other automotive subject matter experts to Research, Develop, and Validate technical training courses
- Curriculum Developer for Confidential.
- Provided curriculum development for Confidential.
- Utilized Storyline to produce Automotive Training videos
- Assisted with Training course validations at General Motors
- Wrote training courses for Confidential and Confidential group
- Presented different training information to individuals taking the courses
Confidential, Auburn Hills, MI
Technical Consultant with FCA Chrysler
Responsibilities:
- Supported FCA Dealership technicians in the following areas: Electrical, Powertrain, Driveability, Chassis, and Body
- A ssisted Chrysler Brand Dealerships with Technical information and diagnosis over the phone and through written electronic correspondence
- Created and authored over 185 knowledge base entries for other Technical consultants to use in assisting Dealership Technicians
- Built database that the Technical Helpline consultants to take calls
- Performed route cause analysis on the Chrysler Pacifica (base and hybrid) at the Windsor Assembly Plant
- Worked with the electrified powertrain group on preproduction and pilot hall Pacifica Hybrid vehicles
- Performed Field Service for the launches on the Pacifica and Pacifica Hybrid at the Windsor Assembly Plant
- CAN BUS Communications: CAN B, CAN C CAN IHS, LIN BUS, BUS, POWERNET, Atlantis BUS, SCI BUS and PCI BUS.
- Scan Tools: WiTech 1, WiTech 2, Starscan, StarMobile & DRB III.
Confidential, Troy, MI
Content Mapping Analyst
Responsibilities:
- Research parts information in OEM and aftermarket sources (sources: ACES, OEM web sites, press materials, other) Relate parts data to vehicle information and hierarchical taxonomies
- Respond to all customer concerns related to parts data
- Vehicle application concerns
- Part descriptions and other part attributes
- Classification in taxonomies
- Quality Assurance of parts research inputs and outputs
Confidential, Auburn Hills, MI
Senior Powertrain Technical Consultant
Responsibilities:
- Assisting Confidential dealership technicians on more advanced failures focusing on repeat repairs, 5+ days down, and dispatching Quality Technical Managers
- Supported Dealership technicians on calls in Electrical, high Voltage and Transmission
- Create and manage a “Knowledge Data Base” writing, editing, and approval process
- Lead Consultant for the Campaign Technical Helpline
- Consultant responsible for taking all Hybrid related calls (High Voltage Expert HVE)
- Facilitated the Jetta Hybrid and Beetle Convertible Launches
- Work very closely with Product Support, Factory support, and Compliance groups
- Assist Confidential dealership technicians over the phone in the diagnosis need to repair the vehicle
- Touareg Hybrid and Jetta Hybrid Trained and E - Golf Certified (High Voltage Expert)
- Responsible for BG Fuel System tracking and High Pressure Fuel Pump tracking
- Scan Tool: VAS 5055
Confidential, Flint & Saginaw, MI
Technical Consultant
Responsibilities:
- Assisted Dealers in diagnosis and repair of engine related concerns and drivability
- Set cases, escalated them as needed, and researched information within database
- Mentored new hires on the job training
- Consistently earned top ratings in side by sides, monitoring, customer service, quality surveys and company performance review scores
- Scan Tool: Tech 2
