SUMMARY:

• An accomplished and dynamic Certified Scrum Master and IT Project Manager with over seventeen years of experience in leading & delivering all phases of diverse technology projects for Banking, Finance, Healthcare and Telecommunication domains.
• Strong understanding of Agile (Scrum, SAFE and Kanban) and Waterfall project management methodologies.
• Have managed large project teams, demonstrated ability to meet deadlines and set priorities.
• Excellent planning, scoping, scheduling, budgeting, and delivery skills.
• Solid team empowerment, motivation, and leadership skills.
• Strong documentation and reporting skills.
• Excellent interpersonal, collaboration, analytical and logical problem - solving skills.
• Five years of Application Development experience.
• Committed to professionalism, highly organized, able to see the big picture while paying attention to small details, and excellent communication skills.

TECHNICAL SKILLS:

Agile (Scrum, SAFE and Kanban) and Waterfall Methodologies: Supply/Demand Forecasting

Costing & Budgeting: Project Scheduling

Release Planning: System Migrations/IntegrationsHLBR Analysis: Requirements/Design Analysis

Change controls: Development/Testing

Defect Analysis: Rollout/Support

Tools: Microsoft ProjectVersion OneJIRAClarityHPSMMicrosoft OfficeMS VisioHP Quality Center/ALMVisual Age Java

AWSSpark: Mainframe

Web technologies: Windows

Unix: Databases (Tera Data/Oracle/SQL/AWS Redshift)

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master

Responsibilities:

• Facilitate scrum ceremonies including sprint grooming, planning, retrospectives, and daily stand-ups supporting two Shared Tech Tools Engineering Team using both scrum and Kanban methodology. Earlier had been supporting two liquid tech teams and two EDS Card teams which were part of 3 ARTs.
• Represent teams in PI planning ensuring team level and cross team level risk. Issues, dependencies are well documented with appropriate resolution date/time frame, communicated with Program team, leadership team, dependent teams and mitigated to stay committed to team’s objectives and PI goals.
• Being on the lookout for enacting change & continuous improvement to increase the productivity of the teams and quality of deliverables.
• Participate and represent teams in S2 with value stream ARTs, occasionally in S3 and other forums and with leadership team to communicate daily progress and issue/impediment from teams for timely escalation and resolution.
• Come up with metrics and reports such as PI objectives, Sprint and Team commitment, Sprint Burndown chart, Velocity chart, Cycle Time Report, Created v/s Resolved chart using JIRA and share with leadership team in various forums to reflect team’s progress and commitment.
• Coaching and mentoring teams on JIRA tool in regard to daily work tracking, Issue creation, Impediment tracking etc. Ensuring new team members are on-board with JIRA tool usage with minimal learning curve.
• Coaching the team in self-organization and cross-functionality.
• Removing impediments to the team’s progress to its sprint commitments.
• Coaching the team in organizational environments in which scrum is not yet fully adopted and understood.
• Set up new teams from scratch where scrum was being introduced and matured it on the agility scale to ensure team adopted to it as per organizational needs.
• Ensuring team execution and delivery to the committed sprint work and protecting team from over-commitment through continuous interaction with Product Owner and Stakeholders
• Finding techniques for effective Product Backlog management.
• Creating forum for communicating vision, goals, and Product Backlog items to the team.
• Teaching the team to create clear and concise Backlog items.
• Leading and coaching the organization in its scrum adoption.
• Planning scrum implementations within the organization.
• Helping associates and stakeholders understand and enact scrum in their lines of business.
• Identify, manage, help mitigate project issues and risks.
• Working with other Scrum Masters to increase the effectiveness of the application of scrum in the organization.
• Ensuring compliance with Confidential policies for project delivery.
• Worked with teams to coach them on Kanban / lean methodologies for its adoption within the team as and wherever appropriate.
• Tracking and ensuring agile effectiveness index (AEI) metrics for the teams are in line with the organizational expectation.
• Ensuring organization is maturing on agility using different tools and techniques - Story Writing and Pointing, Backlog Grooming, Defining MVP, Making Retrospective fun and interesting.

IT Project Manager

Responsibilities:

• Led and managed teams across Card and Banking Line of Business. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, within the budget, with the outlined scope and the desired results.
• Mitigated risk factors through careful analysis of financial and statistical data. Had been proactively on the lookout for potential roadblocks and have taken appropriate actions to prevent them from becoming major issues.
• Communicated with the internal team, program team and with the key business stakeholders in an effective and timely manner in identifying scope, schedule and/or budget risks.
• Anticipated and managed change effectively in rapidly evolving global business environments.
• Defined processes and tools best suited to each project.
• Moved between agile, semi-agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Responsible for application release management for applications within Credit Card and Banking LOB.
• Developed Resource allocation plan for Dress-Rehearsals and Implementation/Go-Live activities and Contingency Plan in consultation with delivery leads and key stakeholders and carried out Release activities following the release cadence/process and ensuring the completion of required release documentation and content of deliverables.
• Developed detailed Integrated Release implementation plans such as MBM and Dress Rehearsal plan consisting of all Internal and External Vendor Systems/platforms for integrated releases involving multiple LOB’s / Applications.
• Conducted Pre and Post Production Release Planning sessions, Release GO/NO GO, Release Governance for exceptions and Lessons Learned meetings with all stakeholders to ensure accuracy of the release content and discuss plan to mitigate any related risk.
• Managed over 120+ medium and large scale release implementations for HBC Partnership, Canada Hotel Partnerships, ING and HSBC Card Integration projects, consisting of cross-functional teams of technical leads, software designers/developers, business system analysts, data modelers and analyst, quality assurance engineers, production and customer support technicians. This included complete SDLC lifecycle of the IT projects from initiation/slotting to Go-Live/production monitoring using Agile/Waterfall Project management methodologies.
• Developed Defect Management process related to Internal and External applications, Change and Release Management processes for exception handling, defect fixes/enhancements and communicated any changes to such processes to key stakeholders in timely manner.

Project Manager

Responsibilities:

• Managed application security assessments for various LOBs of BNYM by setting up the relevant processes for identifying security vulnerabilities in applications.
• Ensured that the team identified components responsible for security functions and secure design techniques to create threat model and reviewed security requirements.
• Ensured that the team reviewed the overall application design, performed a security code review of the application, and documented the code review comments and recommendations.

Lead / Project Manager

Responsibilities:

• Managed application releases to test and production environment including co-ordination, deployment planning, process audit and controls, and metrics reporting to senior management.
• Developed Release Implementation plan and Contingency Plan and carried out Release activities following the process and ensuring the completion of required release documentation and content of release.
• Developed detailed Integrated Release Plan such as MBM consisting of all Internal and External Vendor Systems/platforms for integrated releases involving multiple Applications.
• Tracked project status across various teams and communicated the status along with the associated risks/issues and plan to mitigate them to the senior leadership team on a regular basis.
• Managed stakeholders’ expectation by managing a very aggressive delivery/release schedule, while dealing with numerous change requests and resource constraints.
• Provided mentoring to the team for any release process related items such as release request initiation with proper lead time, release content, exception handling during change restriction window, emergency release process, and release approval from key stakeholders are followed across the team.
• Spearheaded continuous process improvements and key learning sessions. Build knowledge repositories by creating SOP’s and other documentation for various applications and shared it across the teams for quick access to optimize productivity.
• Managed over 100+ project releases to production, to include product enhancement, issue resolution, audit control, and data configuration components using Agile and Waterfall methodologies.
• Lead the team in the RCA, Quality Dashboard and Status report meetings with management, end users and key stakeholders.
• Established SLA requirements to support stakeholder’s needs and reduce turnaround time.

Team Lead / Project Manager

Responsibilities:

• Managed projects using waterfall and semi-agile methodologies. Came up with the Project plan and shared the Project plan with the Internal and the Program Team and tracked it on a day to day basis for scope, schedule and budget deviation due to unforeseen risk/issues and dependencies from vendor and other platforms.
• Worked with the extended team to assign proper ownership of identified risk/issues and followed up to ensure timely closure.
• Managed all the project and non-project related issues between the onsite and offshore teams and provided accurate project status to the key stakeholders with the mitigation plan for any identified risk/issue.
• Ensured appropriate Release milestone dates were set for the upcoming project releases at the beginning of the SDLC and shared with the relevant teams. Made appropriate and timely revisions whenever required in consultation with the release and customer management ensuring the quality of deliverable and the GA date was not affected.
• Delegated work to team members and mentored them in completing the assigned tasks and ensured that the Development, QA and ILS teams worked on aggressive schedule to deliver quality solutions (on time) such as Force Single Dispatch, DSL Bonding, DSL Merger, Silver Bullets, and Project Ruby which were very critical to the end customer's business initiative and needs to optimize cost savings and productivity.
• Ensured that the team worked on critical field problems from the end users/customer and provided appropriate work around on time and the permanent fix to ensure customer's business was not affected and Telcordia’ s commitment towards quality and on time solution delivery to the end customer was met.
• Ensured that the resolution to the critical and recurring problems were documented by the team and stored in knowledge repositories for quick access across the teams.
• Provided on call support to the end users/customer during their ongoing installation and production cut schedules for new releases at various sites ensuring that the system was up and operational during this critical phase.
• Ensured Cross Product Interface trainings were conducted for optimized productivity across the teams.
• Took initiative to come up with the best practices such as Common TR/MR recreation & flow documentation and PT Performance & Process Improvement guidelines document which were followed in all WFA teams.

Programmer Analyst

Responsibilities:

• Involved in complete Software Development Life Cycle for WFA/C and NSDB solutions/features.
• Involved in Business meetings in analyzing the requirements and transforming them into technical specifications.
• Designed and developed low level and high level technical Design documents from the Thin Requirements.
• Created MUT STTS documents from the high level business requirements & tested the solution during MUT phase based on these MUT STTS documents.
• Participated in Technical Review meetings for the Requirements, Design and STTS documents with the team and provided appropriate feedback whenever required.
• Performed Unit & System Integration testing across multiple domains and delivered the code to the multi-unit testing (MUT) environment.
• Provided valuable input such as Test Data, Links and Interface set up and outcome of problem debugging to the PT testers and resolved DRs (Discrepancy Report) during the Product Test phase.
• Worked on several critical projects such as Suppress Auto Completion, Circuit test for Activation, UNE/UNN Allow Non-Standard ID’s and DSL Dispatch & Assurance.
• Followed quality process and kept Release management and senior leadership updated on revisions to schedule whenever required without affecting the quality deliverables.
• Worked on critical TRs and MRs from the end customer and provided timely response and resolution for the problem.
• Provided On Call Support to the end customer for the Production Cuts.
• Provided valuable data and input for the UAT to the other teams and the end customer during the Guest Test session.

Confidential

Web Developer

Responsibilities:

• Analyzed client’s requirements, developed detailed design documents for various business applications, implemented the applications over Windows NT environment using Java, JavaScript (for on-screen validations), HTML, SQL.
• Sent and retrieved the customer data to and from the SQL server through JDBC-ODBC Bridge using Java Servlets with built in SQL statements.
• Developed Java Servlets and Applets for various business applications.
• Designed, developed and updated the RDBMS System.
• Developed test scripts, test plans and executed the test plans for various business applications.
• Provided customer support by opening and resolving the trouble tickets.