SUMMARY:

• To obtain a position with an organization that values a good work ethic and utilizes my interpersonal and problem solving skills to enhance the company’s business goals.

TECHNICAL SKILLS:

• PMS
• Marsha
• CI - TY
• Microsoft Outlook
• Adobe Photoshop
• Microsoft Office
• Seris
• Concierge Assistant
• Guestware
• Micros

EMPLOYMENT HISTORY:

Confidential

Catering and Events Manager

Responsibilities:

• Managed the catering department which included two executives and two administrative assistants
• Supervised catering wait staff at functions
• Created all SOP’s and policies for the department and implemented them
• Recruiting and training catering wait staff and catering executives
• Organizing, leading and motivating the catering team
• Planning staff shifts and rosters
• Ensuring health and safety regulations are strictly observed
• Monitoring the quality of the product and service provided
• Maintaining the catering stock equipment and ordering new equipment as required
• Maximizing sales and meeting profit and financial expectations
• Planned new promotions and initiatives and contributed to business development with the marketing team
• Handling all staffing and client issues
• Providing leadership, motivation, direction and support the team
• Provided a weekly catering report for upper management
• Travelling to on-site inspections and managing events
• Negotiating contracts with customers, assessing their requirements and ensuring they are satisfied with the service delivered
• Managed the main email address and distributed inquires and orders to the other executives
• Managing operational and administrative functions to ensure specific projects are delivered efficiently

Catering and Events Executive

Responsibilities:

• Create and prepare accurate catering proposals for potential customers, ensuring that the catering offer matches the profile of the event or catering in terms of product selection and budget
• Efficiently respond to all customer enquires in a polite and timely manner
• Processed credit card payments daily
• Managed the main email address and distributed inquires and orders to the other executives
• Communicating and maintaining client relationships
• Travelling to on-site inspections and supervising events
• Process all orders which include: entering into excel, processing payment, schedule delivery with logistics team, kitchen production planner for chefs, communicating any special orders with the retail team and head chefs
• Dispatching all orders for the day: making sure standards are met and food on the order goes out correctly and in a timely manner for delivery.
• Entering orders into micros daily

The Renaissance Fort Lauderdale Cruise Port Hotel, Fort Lauderdale, FL 2013 - 2014

Front Desk Agent

• Greet customers immediately with a friendly and sincere welcome
• Complete the registration process
• Handle cash, make change and balance an assigned house bank
• Delighted to serve; manage multi-line phone system
• Close guest accounts at time of check out and ascertain satisfaction
• Use creative problem solving for guest service recovery
• Perform daily front desk checklist
• Concierge
• Participate in daily meetings to formulate a daily operational strategy
• Received 98% score for arrival during BSA
• Pre-Blocking for Platinum and Gold arrivals daily

Group Housing Supervisor

Responsibilities:

• Oversee Group Housing processes
• Onsite liaison for Group Housing to Front Desk
• Marsha Administrator
• Manage group inventory working closely with Revenue Management
• Weekly Forecast
• Group Blocking - Build group master in PMS & Build group block in Marsha
• Suite Controller - Book and manage all suites on property
• Create all Hotel Package codes
• Business Transient Reservations
• Conduct PMS rate code audit quarterly
• Process weekly WIG reports
• Event Coordinator - Managed rooms only groups
• Guest service agent
• Processed all reservation requests
• Served on Children’s Miracle Network committee and Spirit to Serve committee

Event Planning Administrative Assistant

Responsibilities:

• Provide administrative support for 9 managers and one director
• Process all Marriott Rewards for customers
• E-mail final invoices to customers
• Enter and process rooming lists; send rooming list confirmation numbers to customer directly
• Build room and function blocks for upcoming events for 66 hotels
• Create reservation links and send to customers; manage creation of custom web pages for customers
• Produce banquet event orders for customers
• Send thank you emails to customers after an event
• Send cut off reminders to customers before an event
• Process weekly WIG reports for my team
• Manage payroll process for on-site and remote managers
• Served on CMN committee

Manager of Sales Administration

Responsibilities:

• Managed the order processing division including customer service inquiries and complaints, credit card payments, bank deposits, and carrier claims
• Distributed work to various departments, including shipping and administration
• Liaison between retail gallery staff and upper management
• Developed and maintained relationships with outside vendors
• Worked closely with Forensic Document Examiners regarding authenticity of company-wide inventory.
• Assisted in gallery show event coordination, managed artists signings and organized weekly art releases for sales staff
• Assumed duties of the Vice President while on leave
• Managed and coordinated all outgoing orders, including framing, shipping and receiving and special requests
• Processed orders and worked as liaison between customers and sales representatives
• Organized and maintained inventory and handled general office work