SUMMARY:

• 13+ years of Project Management within IT Infrastructure & Manufacturing environment including the integration of new Applications using HPSA (HP Server Automation tool) replacing multiple 3rd party tools into large multi - site customer environments.
• Skilled at leading multiple strategic initiatives and evaluating projects and programs with an ability to deliver the best return on investment (ROI) for clients using ITIL best practices & Project Management Methodologies.
• Received accolades for closing high-level projects globally with aggressive timelines.
• Provide strong customer focus and the ability to cultivate positive working relationships with stakeholders from all areas of business and organizational levels.
• Acknowledged by PMO for quickly adapting to new environments with minimal direction.
• Excellent written and verbal communication skills.

SKILL:

• Conflict Management
• Requirements Analysis
• Risk and Issue Management
• Project Scheduling
• Cross-Functional Supervision
• Enterprise-wide Implementations

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Obtained action item updates and report out to leadership until completion.
• Attend meetings as Telematics Engineering liaison and report back information to management with team take away.
• Provides plan and schedule development support.
• Create schedule reports, Vehicle usage Matrix per cadence, Vehicle Regional hardware rollouts, and ensure revisions are captured, distributed and post to SharePoint.
• Maintain updates on common SharePoint site updated with the latest versions of documents. Organize and remove any outdated files.
• Key resource for capturing meeting minutes/slide decks for Project Review & Core PDT discussions and placing on SharePoint for retention purposes.
• Prepare required presentations& graphs.
• Manage fleet vehicles for Onstar/Telematics team.
• Key contributor as a member of the project team and provides data input analysis.
• Implement processes are in place along with gathering and managing requirements data for specific projects.
• Maintain project schedules and timelines.
• Ensures project scope and success are key factors when communicating throughout project teams.
• Utilize Lotus Notes database to review CRDN’s (change request/decision notice) for tracking purposes, and share updates with the appropriate PDT (Product Development Team) Leads.

IT Infrastructure Program Lead/Project Manager

Responsibilities:

• Managed kick-off meeting for HPOM Monitoring Agent Refresh/Upgrade Project for over 22,000 servers in the Americas Region for over 200+ Accounts.
• Specialized in complicated migration projects that other PM’s struggled to keep on track often causing the project to exceed the established deadline (such as Vale & Confidential accounts).
• Required to keep Milestones/Timelines to ensure projects were kept on schedule.
• Worked with Account Teams, Account System Administrators, Product Engineers, Firewall Engineers, Operation Tools Team & Network Admins to ensure they were familiar with the statement of work and implantation plan by providing presentations and supporting documentation for engaging the client to initiate the completion of multiple projects assigned.
• Logged and escalated issues to Capability Leads, Solution Architects, HP Software Team, and HPSA Team for resolution.
• Provide weekly status updates and slide decks to Project Management Operations Team.
• Good working knowledge using ITIL framework of best practices for managing IT services.
• Experience with the implementation of quality systems and solutions for IT deployment.
• Have the ability to handle large project implementation in a matrix setup.
• Good understanding of IT infrastructure (Servers, Network, Storage) for outsourcing services.
• Experience in working with diverse project teams who are geographically spread out (within US & Internationally).
• Work in conjunction with the Service Lines such as DCS, ESM, and Workplace Services (WPS) to ensure that the HPOM Agent Refresh is completed in the timeframes that have been established.
• Keep MS Project schedules aligned with timelines and set deliverables for accounts.

IT Infrastructure Program Lead/Project Manager

Responsibilities:

• Managed deployments for large scale IT projects globally and mentoring new PM’s.
• Reviewed PM’s Project schedules, weekly status reports, mitigations, issues logs, and database updates on a weekly basis and ensured they were updated and maintained within SharePoint site.
• Ensured PM’s kept MS Project schedules aligned with timelines and set deliverables for the client.
• Handled issue resolution between System Administrators, System Engineers, Network Engineers, and Operation Tools team to ensure progress continued on server migrations.
• Provide weekly updates to the PMO.
• Good working knowledge using ITIL framework of best practices for managing IT services
• Experience with the implementation of quality systems and solutions for IT deployment.
• Have the ability to handle large project implementation in a matrix setup.
• Good understanding of IT infrastructure (Servers, Network, Storage) and outsourcing services.
• Creative problem solving around IT and outsourcing implementation.
• Experience in working with diverse project teams who are geographically spread out (within US and internationally).
• Accountable for the migration of third party Current Mode of Operations (CMO) applications to the chosen HP Future Mode of Operations (FMO) applications as part of the corporate Application Rationalization program.
• Work in conjunction with the Service Lines (DCS, ESM, and Workplace Services (WPS) to ensure that the migrations are completed in the timeframes that have been established.

IT Services Project Manager

Responsibilities:

• Managed the day-to-day activities of 50+ employees to ensure complete customer satisfaction and quality for Sears call center.
• Attended meetings to increase communication between teams and ensuring processes were being followed.
• Interacted with TechTeam management to ensure policies were carried out and adhered to.
• Ensured SLAs (Service Level Agreements) were being met.
• Managed escalated customer issues.
• Upheld TechTeam policies within the team and instituted disciplinary action when required.
• Approved time sheets, prepared forms for new hires, attended mandatory manager meetings, and performed employee evaluations.

IT Services Project Manager

Responsibilities:

• Managed the day-to-day activities of multiple high profile projects of over 50 employees in a fast paced environment to ensure quality service, customer requirements, and service level agreements were being met.
• Maintained up-to-date knowledge of Ford/Dell policies and procedures for PC Renewal (PCR) and HP printer refreshes.
• Responsible for the completion of internal metrics and deliverables associated within several projects.
• Initiated daily reporting to ensure profit margins were being met.
• Created team schedule to support multiple projects in providing the appropriate staffing for daily and forecasted needs.
• Attended meetings to increase communication between teams and implement new processes.
• Managed daily escalations by interfacing with the Ford customer for resolution.
• Upheld policies and procedures within the team to ensure they are being adhered to and instituted disciplinary action when required.
• Managed, planned, and evaluated the work of others to maintain high levels of productivity.
• Approved time sheets, time off requests, and expense reports.
• Initiated personnel change forms, approved employee active list, attended mandatory manager meetings, and delivered performance evaluations / reviews.

IT Services Associate Project Manager

Responsibilities:

• Organized and planned the replacement of Ford Motor Company’s leased computers at plants and office sites throughout the United States, Canada and Mexico, managing $30 million in assets annually.
• Procured equipment, tracked deliveries, and ensured the installation of 800 - 2,000 PCs each month.
• Coordinated pickup and delivery of new systems for customers moving to other sites during renewal.
• Engaged site IT management to prepare users for renewal processes.
• Confirmed hardware deliveries and generated a deployment report to determine “in program" systems.
• Maintained up-to-date knowledge of all Ford / Dell policies and procedures for PC Renewal (PCR).
• Scheduled and coordinated resources and hardware requirements including Dell PCs and laptops and HP printers.
• Assisted in coordinating printer refresh projects for HP printers throughout Ford office sites.
• Served as a Single Point of Contact (SPOC) for site management and Dell issues.
• Collected and analyzed data across sites, verified user information, and assigned proper project tasks.
• Coordinated and managed removal of old equipment and managed project closure activities.
• Verified new equipment order status and managed delivery dates of ordered equipment.
• Created a project in Blue Current tool and ensured Customer Requirements Gathering 1 (CRG1) was executed.
• Scheduled and facilitated initialization meetings to verify site information.
• Created project scope, documentation, and identified and resolved site issues.
• Ensured lead tech provided a DSR (Daily Status Report) detailing installs completed.
• Oversaw scheduling process in Blue Current and solved scheduling issues escalated by customers or schedulers.
• Ensured test installs and script test steps were executed, monitored installation progress, and adjusted site deployment plan accordingly.
• Ensured customer satisfaction SLA’s (Service Level Agreements) were being met.
• Scheduled and facilitated lessons learned meetings to review site problems and issues for resolution.
• Drove process improvements on an on-going basis and verified that Ford business rules are followed at all times (i.e. ordering rules, CDS ID rules).
• Resolved issues to prevent any type of project delay.
• Ensured timely return of de-installed assets to the lease-holder.

IT Services Manager

Responsibilities:

• Planned and supported all exceptions and redeployment of computer equipment.
• Placed orders for all special equipment, direct shipments, and all stock inventories for installations.
• Managed the day-to-day activities of 20 to 25 employees to ensure complete customer satisfaction and quality.
• Liaison for all special events utilizing the millwrights, technicians, security, and inventory coordinators.
• Attended meetings to increase communication between teams and implement new processes.
• Provided reports and metric creation / charting to ensure SLA (Service Level Agreements) are being met.
• Managed escalated customers issues and interfaced with the Ford client.
• Interacted with Ford site management to ensure policies were carried out and adhered to.
• Upheld all TechTeam policies within the team and institute disciplinary action when required.
• Approved time sheets and expense reports.
• Initiated personnel change forms, approved employee active list, attended mandatory manager meetings, and delivered performance evaluations / reviews.
• Interviewed, hired, and managed candidates for positions within the project.

Confidential

IT Services Project Specialist

Responsibilities:

• Planned and maintained the installation schedule daily.
• Stacked computer equipment (up to 50lbs) on pallets and operated pallet jack.
• Performed shipping coordinator duties such as providing necessary paperwork / forms to ensure equipment was picked up and delivered to proper facilities for daily installations and special events.
• Managed shipments of computer equipment to a variety of locations within Ford and special events.
• Notified all receiving and facilities personal when equipment would arrive, allowing them to make arrangements to deliver equipment to appropriate areas.
• Provided continuous communication with customers by email and phone.
• Assisted in managing a team of 6 members in resolving customer complaints to ensure customer satisfaction.