SUMMARY

• Versatile Program Manager with progressive experience in Information Technology & Telecom industry. An expert at managing business processes and methodologies.
• Collaborated with global teams and vendors to deliver end - to-end solutions for large and complex programs.
• Highly skilled at separation, transformation, divestitures, project turn around, process change, change management, six sigma methodologies and post-merger consolidation programs.
• A proven leader with superior communication skills and extensive experience partnering with senior leadership on successful program management.
• Skilled at managing project teams using SDLC, Agile methodology, waterfall development methods and coaching scrum master.
• Program Management
• Vendor Management
• Change Management and control
• Software Development
• Process Improvement
• Agile Methodology
• Business Transformation
• Six Sigma Methodology
• Benefit-Value Analysis

PROFESSIONAL EXPERIENCE

Confidential

Quality Manager

Responsibilities:

• managed program involving working on salesforce platform, DWH, EDP, ETL and BI reporting technologies
• assisting project involving transition to cloud based applications under Confidential business transformation program
• key business liaison between different business group heads and IT solution teams to optimize quality team vision
• review RFP/RFQ and SOW for vendors (offshore and on-site IT teams)
• partner with Business SME to perform benefit-value analysis and prepare business cases for projects
• managed tool that automated six sigma certifications process for Confidential employee certifications
• candidate for Green belt certification (Green belt training completed)

Confidential, Schaumburg, IL

Program Manager

Responsibilities:

• collaborate with business teams on solution discovery, benefit value analysis and ROI documentation
• resource estimation. cost estimation and on boarding team for a long-term large and complex multi-year program involving several vendors
• heavily monitor risk/ issues, scope /change control and proactively work on risk mitigation
• involved in all aspects of project starting from scope, resources, budget, timeline, deployment and communication
• schedule management for offshore and on-site technical teams
• review RFP and SOW for vendors and negotiations on estimates

Confidential, Arlington heights, IL

Sr Project Manager

Responsibilities:

• planning project scope, objective and schedule
• identify the resource requirements, prepare SOW and process for PO to get resource onboarded
• manage offshore contract teams on multiple projects (Team in India are TCS, Patni/iGATE, Tech Mahindra)
• present to leadership and PMO the weekly status on multiple project
• identify and manage issues, risk for the projects and provide assistance to the teams with risk mitigation
• estimate and monitor cost for the projects and get budget approval

Confidential, Schaumburg, IL

Sr Project Manager

Responsibilities:

• verified and managed changes to scope, schedule and cost. Established work plan (MS Project) and allocated resources
• budgeted and prepared SOW for international resources in India saving dollars and providing 24 by 7 support structure
• reviewed efforts of multiple teams, conducted weekly project status meetings and reporting into leadership team
• coordinate customer acceptance testing, software milestone gate reviews, risk mitigation and dependency tracking
• collaborating with IT PMO to follow processes and allow smooth business separation for IT tools for the organization

Confidential, Libertyville, IL

Project Manager

Responsibilities:

• conducted weekly FRB, CCB and status meetings with team and senior management. Maintained inspection statistics, defect tracking, data and reports collections; provided regular (daily) metrics and put tools in place
• improved product quality by reducing defects by 28% by implementing formal Business and Technical Requirements Analysis process and change management process formalization
• cut software development time by 50% by establishing online documentation libraries for reuse of existing code
• reduced maintenance costs by 20% through implementation of formalized UAT, QA Testing & Integration procedures

Business Analyst

Responsibilities: 

• developed checklist for business analysts and project managers for process life cycle improvement
• increased by 20%, CR (change request) investigations; led fixes through coordination with teams and developers
• commended for effectively running change control Board and assigning, tracking and closing fixes
• maximized efficiency by documenting release readiness review processes and procedures for continuous improvement

Lead Engineer

Responsibilities:

• developed a prototype for automating the process for reducing the program planning costs, which led to several PMO processes being automated
• led development work on SQL server and ASP web development projects to improve automated processes

Confidential - Arlington Heights, IL

Senior Software Engineer

Responsibilities:

• led GPRS Billing system project. Conducted a presentation and demonstrated a prototype at the CTIA, Las Vegas
• worked with 3rd party XACCT (mediator tools provider) and Portal (Billing System) to design billing solution design
• designed and maintained Oracle Database for Billing system and Mediator data collection

Confidential, Schaumburg, IL

Consultant

Responsibilities:

• system Architect for client in Milwaukee to setup intranet website-Site Server 3.0, IIS, FrontPage 2000, SQL Server 7.0
• web development for a client in Seattle - Commerce Server 2000, SQL 7.0, FP 2000, ASP
• designed and implemented a Fishing and Wildlife Licensing Project - Visual C++, Oracle for a client in Ohio