Project Manager Resume Minneapolis, MN - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

Project Manager

Manage the intake process, the prioritization of all change controls, UAT outcome and approval for production and billing specific to change controls executed on behalf of business operations.
Vendor Management.
Define scope of projects and construct work plans to fully coordinate all project activities.
Determine overall project objectives and success measures and create a plan for monitoring progress against these measures throughout the project.
Establish a comprehensive communication plan for updating all project stakeholders and Sr. Leadership throughout each project.
Monitor the progress of projects and make adjustments as necessary to ensure successful completion.
Review the quality of the work completed with the project team on a regular basis to ensure that project standards are met.
Determine operational objectives by studying business functions and gathering information through SME interaction, interviews, and requirements gathering.

Senior IT Business Analyst

IT Help Desk Administrator and Subject Matter Expert for PCH (an online web application) doing:
Password resets. New account setups. Troubleshooting production issues. Root cause analysis. Desktop support. Account deactivations/reactivations.
Collected and wrote up user stories to provide a better description of the users’ goals in using various systems.
Confidential Service Manager Change, Incident and Problem Management certified.
System testing using Macro Express.
Regression analysis.
User acceptance testing.
Developed training materials before go - live without direct access to an application.
Completion of thorough online training for managers on how to use A2D (Access to Data) Data Warehouse to generate reports for measurement of service for our employees.
Updated and improved the Episode of Care self-contained database so it could be sent to back to testing and then to production.
Traveled to Arizona Call Center to increase productivity of Referral Management Specialists.

Confidential, Minneapolis MN

Supply Officer

Direct personnel who receive inventory and issue supplies and equipment.
Efficiently plan the logistics for 300 attendees to the annual Fareast Conference in Minneapolis.
Implemented the Electronic Drill Management system for the Unit in only 60 days.
Provided counsel to leadership, system training to the Unit.
Developed a comprehensive Standard Operating Procedure to ensure program success.

Confidential, Hudson, WI

Business Manager (Consultant)

Saved valuable time and resources by implementing ADP to streamline the payroll process.
Oversaw accounting operations with supervision and direction of accounting staff.
Administered benefit programs and direct employment programs.
Responsible for annual and long term financial planning.
Regulated inventory system of receiving, manufacturing and physical transactions.
Managed cash position between credit lines and bank account reconciliations.
Accounted for accruing company expenses including pensions, depreciations and amortization.