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It Department Manager Resume

Athens, TN

Objective

To broaden my career utilizing my Operations/Information Technology work experience, education, and personal strengths.

Employment

Confidential Athens, TN
Vice President Sr. Operations Officer
Manage Internal Operations for $550 million dollar bank

  • Chairman of Operations Committee
  • Member of Strategic Planning Committee, IT Steering Committee & Sales Team
  • Main liaison between Executive management’s ideas and realistic IT abilities; considering time, labor, risk, reward, and overall ability to meet ultimate goal.
  • Responsible for many “efficiency projects” in relation to overall operations
  • Solution provider for both internal & customer related issues
  • Constant prioritization of new & existing incidents/opportunities, while managing multiple projects & tasks

Formerly IT Department Manager

  • Managed IT daily operations since 1999
  • 10 locations operating in 4 counties, 200 users, supervising 4 in IT department.
  • Managed dozens of successful IT projects: Including core software conversion, ISP cutovers, IDS/IPS installations, IBM AS-400/iSeries upgrades/maintenance/repairs, server upgrades/repairs/replacement, bringing new locations live and renovating facilities, phone system installations/ upgrades/repairs, web filtering, event log management, check imaging, etc.

Electronic Banking Department Manager

  • Oversee E-banking daily operations: ACH, merchant processing, debit cards, cash management for commercial customers, remote deposit capture, voice response system, internet banking, electronic statements, mobile banking, and wire transfers.
  • Research/Evaluate/Recommend/Implement new electronic banking products & services.
  • Manage E-Banking communications between bank and customers.
  • Supervise E-banking Customer Service Represenatatives
  • Manage branch capture application-routing of images of teller line work for central processing.

Oversee Vendor Management Program & Disaster Recovery Program

  • Primary point of contact for mission critical applications and the vendors associated.
  • Maintain Disaster Recovery Program to comply with regulatory agency requirements.
  • Ensure vendors are complying with regulatory agency requirements.
  • Perform Risk Assessments on new and current vendors, along with any new service or product offering.
  • Attend User Group conferences and education seminars to ensure maximum ROI.

Information Security Officer

  • Responsible and accountable for the administration of the information security program
  • Responsible for identifying, testing and monitoring system vulnerabilities and information security controls against bank policies and regulatory requirements to ensure that customer and bank information is properly secure.
  • Manage information technology (IT) risk assessment process, development of IT security policies, standards, and procedures, testing, and the information security reporting processes.
  • Responsible for annual network vulnerability assessments & penetration testing.
  • Responsible for IT program examination from OCC (Office Comptroller of Currency).

Knowledge of many types systems and electronic machines.: TCP/IP, Windows XP, Server 2003, Vista, Windows 7, Microsoft Office Suite, AS-400, ATM machines, high speed communication equipment, Document Imaging, Internet connections and usage, check imaging, Fed-line Communications, In-house check printing, camera systems, generators & battery backups, firewalls, and routers.

Confidential Riceville, TN
Confidential Athens, TN

Personal Strengths

  • Highly Self Motivated & able to motivate others
  • Strong Interpersonal & Communication Skills
  • Excels well under pressure and during recovery efforts
  • Intelligent and willing to expand knowledge in any area needed
  • Enjoy challenges and follow thru until completion
  • Ability to adjust on the fly

Education

Georgia Bankers Association Southern Operations and Technology School
Certified Community Bank Technology Officer Training Program
Attended many Conferences, Seminars, Training Sessions, User Group Meetings, etc…

Confidential Athens, TN
Bachelor of Science Degree MajorFinanceMinorEconomics3.4 GPA

Confidential Madisonville, TN
Associates of Science Degree in Business Administration 3.43 GPA

Confidential Cleveland, TN
Confidential Athens, TN 3.17 GPA

Awards and Accomplishments

Eagle Scout
Class President for Southern Operations and Technology School
Certified Community Banking Technology Officer
Leadership McMinn Graduate
Community Volunteer for Multi-use trails
Graduated with Honors from both Hiwassee College and TWC
Member of Phi Theta Kappa Honor Society and National Deans List for Junior Colleges
Who’s Who Among American High School Students

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