IT Department Manager Resume Athens, TN - Hire IT People

Objective

To broaden my career utilizing my Operations/Information Technology work experience, education, and personal strengths.

Employment�

Confidential Athens, TN�
Vice President Sr. Operations Officer
Manage Internal Operations for $550 million dollar bank

Chairman of Operations Committee
Member of Strategic Planning Committee, IT Steering Committee & Sales Team
Main liaison between Executive management’s ideas and realistic IT abilities; considering time, labor, risk, reward, and overall ability to meet ultimate goal.
Responsible for many “efficiency projects” in relation to overall operations
Solution provider for both internal & customer related issues
Constant prioritization of new & existing incidents/opportunities, while managing multiple projects & tasks

Formerly IT Department Manager

Managed IT daily operations since 1999
10 locations operating in 4 counties, 200 users, supervising 4 in IT department.
Managed dozens of successful IT projects: Including core software conversion, ISP cutovers, IDS/IPS installations, IBM AS-400/iSeries upgrades/maintenance/repairs, server upgrades/repairs/replacement, bringing new locations live and renovating facilities, phone system installations/ upgrades/repairs, web filtering, event log management, check imaging, etc.

Electronic Banking Department Manager

Oversee E-banking daily operations: ACH, merchant processing, debit cards, cash management for commercial customers, remote deposit capture, voice response system, internet banking, electronic statements, mobile banking, and wire transfers.
Research/Evaluate/Recommend/Implement new electronic banking products & services.
Manage E-Banking communications between bank and customers.
Supervise E-banking Customer Service Represenatatives
Manage branch capture application-routing of images of teller line work for central processing.

Oversee Vendor Management Program & Disaster Recovery Program

Primary point of contact for mission critical applications and the vendors associated.
Maintain Disaster Recovery Program to comply with regulatory agency requirements.
Ensure vendors are complying with regulatory agency requirements.
Perform Risk Assessments on new and current vendors, along with any new service or product offering.
Attend User Group conferences and education seminars to ensure maximum ROI.

Information Security Officer

Responsible and accountable for the administration of the information security program
Responsible for identifying, testing and monitoring system vulnerabilities and information security controls against bank policies and regulatory requirements to ensure that customer and bank information is properly secure.
Manage information technology (IT) risk assessment process, development of IT security policies, standards, and procedures, testing, and the information security reporting processes.
Responsible for annual network vulnerability assessments & penetration testing.
Responsible for IT program examination from OCC (Office Comptroller of Currency).

Knowledge of many types systems and electronic machines.: TCP/IP, Windows XP, Server 2003, Vista, Windows 7, Microsoft Office Suite, AS-400, ATM machines, high speed communication equipment, Document Imaging, Internet connections and usage, check imaging, Fed-line Communications, In-house check printing, camera systems, generators & battery backups, firewalls, and routers.

Confidential Riceville, TN
Confidential Athens, TN

Personal Strengths

Highly Self Motivated & able to motivate others
Strong Interpersonal & Communication Skills
Excels well under pressure and during recovery efforts
Intelligent and willing to expand knowledge in any area needed
Enjoy challenges and follow thru until completion
Ability to adjust on the fly

Education�

Georgia Bankers Association Southern Operations and Technology School
Certified Community Bank Technology Officer Training Program
Attended many Conferences, Seminars, Training Sessions, User Group Meetings, etc…

Confidential Athens, TN
Bachelor of Science Degree Major�Finance�Minor�Economics�3.4 GPA�

Confidential Madisonville, TN
Associates of Science Degree in Business Administration 3.43 GPA

Confidential Cleveland, TN
Confidential Athens, TN 3.17 GPA

Awards and Accomplishments�

Eagle Scout
Class President for Southern Operations and Technology School
Certified Community Banking Technology Officer
Leadership McMinn Graduate
Community Volunteer for Multi-use trails
Graduated with Honors from both Hiwassee College and TWC
Member of Phi Theta Kappa Honor Society and National Deans List for Junior Colleges�
Who’s Who Among American High School Students

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It Department Manager Resume

Athens, TN

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