Project Coordinator / Business Analyst Resume Edgewood, NY - Hire IT People

SUMMARY:

Skilled and innovative professional with proven success contributing to major corporate projects requiring exceptional coordination efforts to meet key business objectives.
Expertise contributing to oversight on diverse projects with track record of success in system/web site transitions, program testing and data management.
Expertly monitor projects and maintain detailed knowledge of requirements.
Develop extensive and up - to-date knowledge of key business processes supporting innovative technical solutions.
Partner with management and technical teams to design and recommend strategic changes.
Proficient in delivering staff training of system/software use and development of detailed training materials and documentation to enhance productivity.

TECHNICAL SKILLS:

Project Management
Driven to learn and become SME
System / Software Testing
Fix & Enhancement Deployment
Process Development & Documentation
End-user Training & Support
Application & ERP Implementation
Requirements Analysis

PROFESSIONAL EXPERIENCE:

Confidential, Edgewood, NY

Project Coordinator / Business Analyst

Responsibilities:

Manage client onboarding projects, serving as both Business Analyst and Project Manager, to ensure client data is transmitted, imported and processed accurately.
Collaborate with external clients and internal associates to gather detailed requirements.
Create timelines, activity lists and work breakdown structures to assign work to appropriate technical teams.
Execute data verification tests to ensure data is transmitted properly.
Compose and distribute Live Memos to document data transmission project details.
Leverage extensive project management expertise to perform ongoing production issues.
Provide support for Tax Form Composition application by executing ad hoc data transmissions and create NDM jobs using JCL on the IBM Z-OS Mainframe.
Discovered and fixed scheduling issues in mainframe data processing jobs for JP Morgan Tax Form Composition ensuring project continuation to UAT phase.
Skillfully managed migration of Fidelity’s data transmissions from a direct connection via NDM to SFTP solution Connect Enterprise; worked with four teams within Fidelity and coordinated efforts to ensure design uniformity across business units.

Confidential, Holtsville, NY

Business Analyst

Responsibilities:

Administer applications used by customer contracts maintenance team members.
Support Digital River software sales site and eContracts solution ensuring proper functionality and interface with Amdocs Clarify CRM, Oracle, and EDI/web store systems for $4M in business each year.
Serve on point to coordinate bug fixes and system enhancements; respond to customer concerns and change requests.
Compose functional specifications and training documentation. Test software enhancements/fixes; evaluate system issues and identify problems.
Train internal and external users on new features.
Facilitate weekly business/IT meetings to assess and communicate technical priorities; coordinate change requirements with managers.
Played vital role in global transition from SAP to Oracle:
Gathered and delivered requirements for custom eContracts solution to engineering teams and singlehandedly completed 6-week testing cycle to ensure alignment of deliverables with business needs; participated in Conference Room Pilot before going live.
Conducted training for end-users and presented system capabilities to key customers.
Earned multiple Motorola Moment Awards for outstanding contributions.
Configured Oracle R12 and Amdocs CRM Service Systems to handle new Zebra One Care suite of services.
Collaborated with SAP, Clarify, and Actuate teams to complete Customer Master Address Change project mandated by Business; modified reports, application screens, and interfaces.
Coordinated with outside consultant agency on upgrade to Clarify CRM system.
Trained new Developers in system and business processes for offshore IT team change.
Subject Matter Expert for Service Contract portion of Psion Acquisition/Integration into Motorola Solutions service CRM systems.

Confidential, Holtsville, NY

Software Tester

Responsibilities:

Provided assistance for CIC Business Representative on project customizing Clarify Customer Relationship Management software to meet company needs.
Tested software customizations and recommended additional features.
Coordinated with interdepartmental team to ensure project met all requirements; documented requirements.
Assisted in writing training materials for customized program.
Contributed to testing and implementation of interface for Lowe’s Home Improvement Warehouse.
Tested case process and recommend process improvements. Documented interface features to ensure effective utilization.
Ensured compliance with Service Level Agreement for Lowe’s project through effective testing and design recommendations.

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Project Coordinator / Business Analyst Resume

Edgewood, NY

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