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Project Coordinator / Business Analyst Resume

Edgewood, NY


  • Skilled and innovative professional with proven success contributing to major corporate projects requiring exceptional coordination efforts to meet key business objectives.
  • Expertise contributing to oversight on diverse projects with track record of success in system/web site transitions, program testing and data management.
  • Expertly monitor projects and maintain detailed knowledge of requirements.
  • Develop extensive and up - to-date knowledge of key business processes supporting innovative technical solutions.
  • Partner with management and technical teams to design and recommend strategic changes.
  • Proficient in delivering staff training of system/software use and development of detailed training materials and documentation to enhance productivity.


  • Project Management
  • Driven to learn and become SME
  • System / Software Testing
  • Fix & Enhancement Deployment
  • Process Development & Documentation
  • End-user Training & Support
  • Application & ERP Implementation
  • Requirements Analysis


Confidential, Edgewood, NY

Project Coordinator / Business Analyst


  • Manage client onboarding projects, serving as both Business Analyst and Project Manager, to ensure client data is transmitted, imported and processed accurately.
  • Collaborate with external clients and internal associates to gather detailed requirements.
  • Create timelines, activity lists and work breakdown structures to assign work to appropriate technical teams.
  • Execute data verification tests to ensure data is transmitted properly.
  • Compose and distribute Live Memos to document data transmission project details.
  • Leverage extensive project management expertise to perform ongoing production issues.
  • Provide support for Tax Form Composition application by executing ad hoc data transmissions and create NDM jobs using JCL on the IBM Z-OS Mainframe.
  • Discovered and fixed scheduling issues in mainframe data processing jobs for JP Morgan Tax Form Composition ensuring project continuation to UAT phase.
  • Skillfully managed migration of Fidelity’s data transmissions from a direct connection via NDM to SFTP solution Connect Enterprise; worked with four teams within Fidelity and coordinated efforts to ensure design uniformity across business units.

Confidential, Holtsville, NY

Business Analyst


  • Administer applications used by customer contracts maintenance team members.
  • Support Digital River software sales site and eContracts solution ensuring proper functionality and interface with Amdocs Clarify CRM, Oracle, and EDI/web store systems for $4M in business each year.
  • Serve on point to coordinate bug fixes and system enhancements; respond to customer concerns and change requests.
  • Compose functional specifications and training documentation. Test software enhancements/fixes; evaluate system issues and identify problems.
  • Train internal and external users on new features.
  • Facilitate weekly business/IT meetings to assess and communicate technical priorities; coordinate change requirements with managers.
  • Played vital role in global transition from SAP to Oracle:
  • Gathered and delivered requirements for custom eContracts solution to engineering teams and singlehandedly completed 6-week testing cycle to ensure alignment of deliverables with business needs; participated in Conference Room Pilot before going live.
  • Conducted training for end-users and presented system capabilities to key customers.
  • Earned multiple Motorola Moment Awards for outstanding contributions.
  • Configured Oracle R12 and Amdocs CRM Service Systems to handle new Zebra One Care suite of services.
  • Collaborated with SAP, Clarify, and Actuate teams to complete Customer Master Address Change project mandated by Business; modified reports, application screens, and interfaces.
  • Coordinated with outside consultant agency on upgrade to Clarify CRM system.
  • Trained new Developers in system and business processes for offshore IT team change.
  • Subject Matter Expert for Service Contract portion of Psion Acquisition/Integration into Motorola Solutions service CRM systems.

Confidential, Holtsville, NY

Software Tester


  • Provided assistance for CIC Business Representative on project customizing Clarify Customer Relationship Management software to meet company needs.
  • Tested software customizations and recommended additional features.
  • Coordinated with interdepartmental team to ensure project met all requirements; documented requirements.
  • Assisted in writing training materials for customized program.
  • Contributed to testing and implementation of interface for Lowe’s Home Improvement Warehouse.
  • Tested case process and recommend process improvements. Documented interface features to ensure effective utilization.
  • Ensured compliance with Service Level Agreement for Lowe’s project through effective testing and design recommendations.

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