Project Manager & Management
Managed development of new Claims system, including offshore development team
Managed creation of Claimsxchange.com, made claims processing paperless with automated workflow, developed ClaimsXchange web services.
Multimedia Development Manager for Dallas Systems – designed and developed training systems which won two awards from Society for Technical Communication.
Dallas Systems Software Manager - negotiated all corporate software licensing and deployed asset-management system. Helped evaluate and choose major systems. Administrator of Windows and Novell networks.
Managed Notes development team at Dallas Systems.
Documentation Department Manager - Managed team of six writers at Dallas Systems.
Developed and maintained Mary Kay supply chain department intranet. Created application in ASP and Access to track warehouse metrics.
Developed XML/Flash content for Nokia online phone training for MLink.
Integrated Xtend LMS and courseware using SQL Server 2000 and ASP for MLink.
Developed custom versions of generator Flash courses for MLink.
Developed registration system and e-commerce eplangolf.com, using mySQL and PHP
Designed and developed FilmVision film kiosk system for e-maxx using ASP and SQL Server.
Developed several Flash animations and games for Claires Boutiques
Developed PartnerNet intranet for US Data, which made extensive use of dynamic menus and content using DHTML/ASP/SQL Server.
Designed and developed ASP/SQL time entry system for Applied Decisions
Flash animation for SuperTechMart presentation for 2000 FMI Conference (50,000 attendees)
Created three multimedia press kits for Ford Motor Company using Authorware. Designed and developed a Flash presentation for shows for Wieck Photo Database
Webmaster for Applied Decisions
Created online training for State Farm (using CourseBuilder) for NFS
Trained users on change control and validation process. Trained system testers on proper testing procedures.
Created web-based training on PkMS, JD Edwards, and Documentum for Mary Kay. Updated and maintained pre-existing web training system.
Created computer- and web-based training for Safeway, including learning management system (LMS) using MS Access and ODBC.
Managed PkMS testing process for Neiman Marcus WMS integration and user acceptance testing. Wrote test plan and test scripts, tracked testing progress, and maintained issue tracking database and management statistics.
Wrote master validation plans, qualifications (IQ/OQ/PQ), test scripts, and protocols for FDA validation of ERP (JD Edwards OneWorld), WMS (Manhattan PkMS), and EDMS (Documentum) systems. Wrote standard operating procedures and work instructions. Performed system testing.
Wrote test scripts and managed user testing of Claimsxchange release 2.1
Claims, Customer Service, and Agent Continuing Education systems for NFS
Change control process for IST validated systems for Mary Kay
As Business Continuity Coordinator at NFS, wrote Business Continuity Plan
Documented Neiman Marcus testing procedures
Wrote change control procedures for Mary Kay.
Wrote award-winning library of user and system documentation for Dallas Systems.
Wrote system documentation for corporate billing system at Sprint.
Established documentation standards and procedures and wrote system and user documentation for MONIES telecommunication management software for Stonehouse & Company.
- Confidential Product Manager, EduXchange Product Manager,
- Business Continuity Coordinator - Confidential, Kalispell, MT
- Senior Application Developer - Confidential, Dallas, TX(contractor)
- Senior Business Analyst - Confidential Dallas, TX (contractor)
- Web and Training Consultant, Dallas, TX
- Manager, Documentation and Multimedia Development, Confidential
- Technical Writer – Confidential, Irving, TX
- Technical Writer – Confidential, Dallas, TX
Education & Training
B.S. Humanities/Computer Science, Confidential, Connecticut