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It Project Services Manager Resume

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New Brighton, MN

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SUMMARY:

Successful manager experienced in overseeing implementation, integration and support of a wide variety of projects, internal and vendor staff, as well as IT network hardware and services.

PROFESSIONAL EXPERIENCE:

Confidential, New Brighton, MN

IT Project Services Manager

  • Oversaw IT infrastructure upgrade projects on cloud servers, email migrations and network hardware deployment.
  • Managed team of 6 network project engineers as well as 3rd party vendors.
  • Developed and coached staff on projects to complete at or above expectations.
  • Implemented performance metrics including billable utilized time, realized hourly rate and project profitability.
  • Efficiently reviewed and evaluated sales quotes and scope of work (SOW) documents prior to contracting.
  • Led post project reviews with Sales Engineering and Account Management to identify areas of improvement.
  • Tracked and managed all projects in ConnectWise Professional Services Automation Platform.

Confidential, St. Paul, MN

Technical Services Manager

  • Successfully led the corporate HQ service and support department for over 1,900 remote locations.
  • Utilized CRM MS Dynamics NAV database for credit card processing, parts/service orders and hardware/software upgrades.
  • Developed a cross functional feedback loop between Accounting, Engineering, IT, Operations and Manufacturing.
  • Identified product enhancements, implemented upgrades and process improvements in order to decrease costs, increase revenue and retain contracts.
  • Created and updated maintenance and troubleshooting guides, installation manuals and instructions.
  • Efficiently served as Fleet Manager for all company - owned vehicles, including contract and price negotiations, maintenance, DOT compliance and associated documentation.

Confidential, Minneapolis, MN

Client Network Manager

  • Managed corporate teams, sub-contractors and product vendors to install and maintain point-of-sale retail marketing fixtures, interactive kiosks, complete in-store branches and multimedia networks in retail environments.
  • Negotiated rates and scheduled time with satellite service providers for live broadcast events to educate staff and customers on various topics.

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