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Exchange And Messaging Engineer/project Engineer Resume

Troy, MI

SUMMARY:

  • Experienced IT Manager and Project Engineer in the field of Information Technology. Established in IT Management, Information Security, Network Administration, Desktop Support, Mobile device management, MDM implementation and Maintenance.

TECHNICAL SKILLS:

  • Network Admin
  • Security Auditing
  • Budgeting
  • HTML
  • Printer Support
  • QuickBooks Estimates
  • Microsoft Office
  • Technical Trainer
  • Field Support/Breakfix
  • Desktop Support
  • TCP/IP
  • Power Shell
  • Office 365
  • Visual Basic
  • .Net
  • VMWare Admin
  • IT Consulting
  • Linux (Fedora)
  • Contract Management
  • Project Planning
  • Large scale deployment
  • Mozy Pro
  • Acronis
  • Skype Admin
  • RAS administration
  • Active Directory
  • XYMON
  • Mobile Device Setup
  • Exchange
  • Technical Documentation
  • Technical Instruction and Staff Development
  • Auditing Helpdesk Issue Response
  • Project Planning and Implementation

PROFESSIONAL EXPERIENCE:

Confidential,Troy, MI

Exchange and Messaging Engineer/Project Engineer

Responsibilities:

  • Support over 1500 users in multiple applications for an IT services company
  • Write technical manuals and documentation for educating staff
  • Monitor emails and communicate with other representatives to stay abreast of downtimes and current issues
  • Pitch Plan and execute new Microsoft products as business needs arise

Confidential, Oakland, MI

IS Network Supervisor/Project Engineer

Responsibilities:

  • Plan and organize IT infrastructure projects
  • Manage Contractors and Consultants
  • Manage IS team of union employees
  • Manage 300+ mobile devices and application support
  • Assess and pitch new hardware as needed for infrastructure progression
  • Institute life cycle program for hardware to ensure continuity
  • Initiate Helpdesk ticketing system and manage/ audit for team efficiency
  • Manage 9 facilities and all IT needs

Confidential, Southfield, MI

Network Administrator/Project Engineer

Responsibilities:

  • Plex Champion and implementation manager (certified)
  • Production Shop Floor IT Specialist
  • Rockwell Automation Software Administrator
  • Mass deployment and system replacement
  • Technical Training and Technical Document Writing
  • Mobile device Manager and deployment specialist
  • Support over 100 users in multiple applications for a tier 1 supplier of automotive steering components
  • Monitor emails and communicate with other representatives to stay abreast of downtimes and current issues
  • Support 9 manufacturing production lines 24/365
  • Answer all levels of IT requests from users at varying levels of computer literacy
  • Plan, Budget, Build, and implement projects as solutions to support the manufacturing effort
  • Support VSphere 5.5 environment with 60 seats
  • Support and maintain monitoring systems and initiate first response
  • Active directory support for all networks
  • Managed, support, troubleshooting and application installation 100+ iPhones

Confidential, Southfield, MI

Network Administrator/Project Engineer/Helpdesk Manager

Responsibilities:

  • Work with a team of 6 people to support and maintain both logical and physical needs of 120 small to medium sized businesses in 8 states
  • Maintain over 300 Networks including 500 wireless access points
  • Support and maintain monitoring systems and initiate first response
  • Active directory support for all networks
  • Learn maintain and document all software and support findings
  • Analyze and document current network and technology posture
  • Support over 15,000 end users at varying levels of computer literacy
  • Sole support analyst tasked with morning support for all company SLA
  • Client response for vendor issues
  • VOIP Phone Systems, Maintenance and Support

Confidential

Helpdesk Client Service Representative

Responsibilities:

  • Support over 80,000 end users 80+ applications for 60 major companies and corporate systems in Linux, Citrix, and Windows based environments in 4 major genres of industry
  • Support client infrastructures through email, phone and projects
  • Training of new hires in Documentation, client support procedures, Server and user maintenance in over 60 different client environments
  • Assist in the 24 hour monitoring of over 60 client environments at 3 datacenters

Confidential, Troy, MI

Helpdesk Intern

Responsibilities:

  • Support over 15000 users in multiple applications for a 6 Major Hospital systems, supporting nurses and doctors
  • Monitor emails and communicate with other representatives to stay abreast of current issues

Confidential, Farmington Hills, MI

Senior Remote Engineer

Responsibilities:

  • Direct remote specialists assisting clients in 6 states
  • Training of all new technicians
  • Conflict resolution
  • Document all incidents and notify all connecting client threads
  • Maintain client service records to provide excellence in customer service

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