SUMMARY:

• Over 14 years’ experience (12+ in Telcom) in Project Management, Product Development, System’s Architecture. Business systems, process Analysis, requirement gathering & analysis and business processes management with a strong knowledge of System Development Life Cycle (SDLC) using various methodologies.
• Detailed experience and through understanding of Agile, Rational Unified Process (RUP), Unified Modeling Language (UML), and Rational Suite including Rational Rose, Requisite Pro, Rational Clear Case, Rational Clear Quest and Object Oriented Analysis.
• Strong knowledge of SDLC methodology and project life cycle, Including Analysis, Design and Review of Business and Software Requirement Specifications.
• In capacity of Project manager, delivered customer feedback loop application (cloud based) to gauge customer loyalty correlated with revenue growth.
• Led a team of more than 80 resources as a Project manager of Vimpelcom’s most significant project for FY14 ($9.5 Million) to upgrade Siebel CRM and middleware, data migration, database implementation, Integration’s, hardware installation (Oracle Exa stack) and deployment of OBIEE for analytics & reporting.
• Managed Oracle’s local and global team’s for the Siebel upgrade project including Oracle Exa data & Exa logic implementations, Database upgrade, Data migrations etc.
• Led implementation of campaign planning and management tools to target 45 Million subscribers and enhance BI team capabilities.
• As the Project Manager / Architect delivered the single interface with complete customer profile by integrating CRM system with network elements thus reduced the implementation cost & complexity of future enhancements.
• Led the team to achieve the full customer base biometric re - verification task involving the development, deployment and tuning the systems configuration to achieve 1.3 million order’s creation & processing target every day.
• Development and Implementation of Mobile Financial system roadmap to cater financial transactions using agents and third party intermediaries, eliminating the restriction to visit bank or ATM.
• Designed, developed and delivered inventory management systems, catering to the business requirement of managing number based as well as physical inventory.
• Enhanced the capability of External channels by integrating them with CRM system for order fulfilment.
• Strategically reduced IT systems CAPEX & OPEX by 20% by multiple integrations and eliminating the need of legacy systems
• Proficient in creating Use Cases, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, Class Diagrams, Business Objects, Business Intelligence Tools etc.
• Excellent Business writing skills in writing Business Requirement Documents, Use Case Specifications, Functional Specification Documents etc.
• Experience in conducting GAP Analysis, User Acceptance Testing (UAT), SWOT Analysis, Cost-Benefit Analysis, JAD sessions and ROI Analysis.
• Understanding of EA Framework, Service Oriented Architecture and Risk Management Experience.
• Experience working with business users, SME’s as well as senior management.
• Excellent problem solving, judgment, decision making and team building skills, Worked in conjunction with other testers, developers and other team members in validation and testing complex scenarios, projects and quality standards maintenance.
• Extensive knowledge of Traceability Matrices, and Mapping between customer requirements and test cases. Skilled in performing Gap Analysis and Impact Analysis by identifying existing technologies, documenting the enhancements to meet the end-user requirements.
• Excellent Analytical skills in understanding and identifying the Business Processes and conducting feasibility studies to develop Scope and Vision Document. Experience in creating and reviewing Test Plans, Test Cases, Test scenarios and Test strategies to ensure Quality Assurance and test all the business requirements.
• Strong experience of creating Requirement Traceability Matrixes (RTM) to trace the requirements throughout the design, use case, development and testing lifecycle
• Experience in handling Change management including Change Requests, Change Assessment, Change Control and conducting Impact Analysis
• Hands-on experience in User Acceptance Testing, training and providing testing data to end users. Defined and documented business training requirements for new product releases
• Extensive experience in MS SharePoint server 2007 and SharePoint server 2010
• Excellent communication, client relationship and customer service skills. Responsible, self-motivated and organized. Excellent written and verbal skills.
• Adept with different software development methods like Water Fall, Rapid Application Development (RAD), Rational Unified Process (RUP), Agile (SCRUM).
• Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams - UseCase, Activity Diagrams and State Diagrams in Enterprise Architect, MS Visio.
• Strong experience in conversion and re-engineering project for Legacy applications.
• Proficient in interacting with Stakeholders, Subject Matter Experts (SMEs), System Analysts and Technical team with excellent communication and interpersonal skills.
• Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration, and Scheduling.
• Experienced with Manual Testing.
• Skilled in Unit/System/Integration/Regression/Smoke Testing as well as Users Acceptance Testing (UAT).
• Expertise in creating the Test Plans, Test Cases and Test Scripts and efficiently prioritize and manage the defects using the Defect Tracking system.
• Experienced in training and mentoring team members with product knowledge and business processes.
• Outstanding organizational skills including ability to multitask, prioritize, and manage complex issues.

TECHNICAL SKILLS:

Management Tools: UML, Rational Tools Suite, Rational Software Architect, MS Visio, BPMN, Business Modeler

System / Applications Platform: BSS, OSS, Siebel CRM, Tibco, CRM, PEGA, JIRA, Service Now, Provisioning, Order management, Mobile Banking application, Web applications, Java, Hybris portals, HP Service Manager, Ecommerce Portals, SOA architecture, Provident (provisioning), Integrations with Ericssion IN and Billing (RBM), Sumo logic

RDBMS: SQL, MySQL, PL / SQL, MS Access, TOAD, Oracle, ODBC, SQL Server

Business Intelligence (BI) / Reporting Tools: Business Objects, Crystal Reports, OBIEE

QA Testing / Defect Tracking Tools: Rational Tools Suite, HP QC, QTP, Oracle Performance Tester

Documentation Tools: MS Office Suite

Project Management Tools: MS Project

Web Technologies: HTML, DHTML, XML, CSS

Operating Systems: Windows, OS X

PROFESSIONAL EXPERIENCE:

Confidential, Mclean, VA

Solutions Architect / Project Planning

Responsibilities:

• Formulating, evaluating, developing and implementing Business requirement and required systems, policies and initiatives to enhance the quality/ effectiveness of strategic business processes, goals and operational efficiency.
• Project planning using MS-Project and to discuss project technologies and methodologies, Cost-benefit analysis, SWOT analysis, WBS and project milestones, estimated budget allocations, scheduling and risk analysis & mitigation.
• Managing the scrum based project Plans and Sprint deliverables in line with the overall project delivery.
• Deploying, Integrating and managing new business and technical requirements for BSS system
• Working with project managers and developers to translate client stories into EPICS and Stories.
• Translating EPICS, and stories into end to end billing and provisioning solution architectures.
• Architectures include designs network level considerations (firewalls, load balancers, VPN, etc).
• Translating architectures into estimates of hours required to deliver the solution and project plans which document how we will execute
• Integration of third-party solutions for payment, logistics, sales tax and insurance in order to build complete customer solutions
• Testing and Delivering BSS/OSS platforms or enhancements according to solution design/requirements, this includes working with the software quality engineers on testing and solution validation.
• Conducted JAD sessions with the project stakeholders including tech leads of the project development and testing teams to come up with the idea and feasibility analysis of implementing the application using service oriented architecture.

Confidential, Rockville, MD

Product Analyst / Project Manager

Responsibilities:

• Defining and implementing the products in accordance with industry road map and user requirements.
• Bi-Monthly release management, implementing products and services throughout implemented
• Translate the business requirements and state / federal data requirements understanding into a logical data model and physical data design.
• Created and maintained the Requirements Traceability Matrix (RTM).
• Coordinate and assist the programmers and developers through designing, coding, testing, deploying, maintaining, and supporting client initiatives, by running sprint cycles.
• Assisted UI/UX team in translating client graphical requirements to reality by creating static prototypes such as Mockup Screens and wireframes, as well as dynamic prototypes using HTML and CSS.
• Applied Agile SCRUM and conducted, stand up meetings, Sprint Planning meeting retrospect meeting and created sprint backlog.
• Participate in testing, acceptance testing and implementation of information systems, modules and subsystems.
• Elicit, analyze and document business requirements including business rules, quality attributes, performance goals, external interfaces, defining, and documenting process improvement options and alternatives, as directed by business needs.
• Map the requirements to the source systems, the database and applicable data marts and constraints.

Confidential, Gaithersburg, MD

Business Consultant

Responsibilities:

• Conduct JAD sessions and interviews with the Business Subject Matter Experts and to gather, analyze, review, identify and create business requirement and functional requirement document.
• Work with business users to document current work flow processes and collaborate with users in identifying Work with the source system and source data entities, process flow, potential use for reporting and decision-making.
• Elicit, analyze and document business requirements including business rules, quality attributes, performance goals, external interfaces, defining, and documenting process improvement options and alternatives, as directed by business needs.
• Map the requirements to the source systems, the database and applicable data marts and constraints
• Translate the business requirements and source system understanding into a logical data model and physical data design.
• Develop the Source to target mapping documents, including business rules and transformation logic. Used validation tools for client side validation and server side validations.
• Analyze impacted programs to identify, understand and document business rules in plain language.
• Work with Business SME’s and IT staff to identify and translate business rules into system requirements.
• Identifies required information fields and develop data dictionary.
• Review technical impact analysis, identify and segregate relevant applications.
• Develop requirements traceability matrix to be used in software development and QA testing.
• Coordinate and assist the programmers and developers through designing, coding, testing, deploying, maintaining, and supporting client initiatives, by running sprint cycles.
• Articulate and present business analysis results clearly and concisely to IT staff.
• Participates in testing, acceptance testing and implementation of information systems, modules and subsystems.
• Participates in Application Group and business unit meetings.
• Assist development and reporting groups in optimizing SQL statements in applications, batch jobs, and reports and in designing and using databases and database applications and processes for maximum performance, security, reliability, and availability.
• Infrastructure development that will enhance the scalability of the organization, allowing the proper systems and processes to be integrated with the business’ best practices ensuring consistency and stability.

Environment: PEGA, BIX, OBIEE, Siebel, UML, MS Visio, Jira, Oracle, SQL, XML, HTML, Windows, MS Project, MS Office.

Confidential, San Jose, CA

Sr. Analyst

Responsibilities:

• Facilitated JAD sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
• Identified processes for developing and documenting detailed business requirements. Data was collected from end-users, and analysts.
• Requirements were gathered through interactions and meetings and periodic walkthroughs with loan analysts, credit analysts and other potential users of the application.
• Worked closely with Business teams to determine attributes for defining customer segmentation.
• Associated Offers and Campaigns with appropriate segmentation of the customer.
• Conducted Use-Case reviews and identified gaps, leading to improvements/enhancements in the same.
• Created and maintained the Requirements Traceability Matrix (RTM).
• Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
• Ensured Use-Cases were consistent and covered all aspects of the Requirements document.
• Maintained the Business Impact Analysis Template (BIAT) to analyze and document the effect of proposed changes on the project schedule and costs.
• Used Quality Center for bug reporting.
• Was responsible for tracking issues that are detected and updating the status of existing issues based on the daily meetings with the off-shore team.
• Identified and analyzed the data requirements for the various site teams and made sure that the required data is available in the testing environment.
• Worked directly with software engineers to ensure clear communications on requirements and defect reports.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the implementation of Rational Unified Process effort in different iterations and phases (Inception, Elaboration, Construction and Transition) of the Software Development Life Cycle.
• Interacting with other teams through walkthroughs, teleconferences, meetings etc. to resolve various issues.

Environment: Oracle, Windows NT, UML, Quality Center, MS-Visio, MS Word, MS Excel, MS Office.

Confidential

Sr. Manager - Product Development

Responsibilities:

• Formulating, evaluating, developing and implementing Business requirement and required systems, policies and initiatives to enhance the quality/ effectiveness of strategic business processes, goals and operational efficiency.
• Program managed companies most significant project for FY14 ($9.5 Million) to upgrade CRM (Siebel) and middleware (Tibco), data migration, database implementation, Integration’s, hardware installation (Oracle Exa stack) and deployment of OBIEE for analytics & reporting.
• Conduct JAD sessions and interviews with the Business Subject Matter Experts and to gather, analyze, review, identify and create business requirement and functional requirement document.
• Directing the implementation of all new enhancements & change requests for IT systems requisite for the organization’s effective functioning as per established guidelines.
• Work with business users to document current work flow processes and collaborate with users in identifying Work with the source system and source data entities, process flow, potential use for reporting and decision-making.
• Program managed from inception to closure the development and implementation of cloud based self-care portal & E-commerce market place ($3.2 Million) thus provided a new channel to business teams with enhanced capabilities.
• Elicit, analyze and document business requirements including business rules, quality attributes, performance goals, external interfaces, defining, and documenting process improvement options and alternatives, as directed by business needs.
• Map the requirements to the source systems, the database and applicable data marts and constraints
• Translate the business requirements and source system understanding into a logical data model and physical data design.
• Develop the Source to target mapping documents, including business rules and transformation logic. Used validation tools for client side validation and server side validations.
• Analyze impacted programs to identify, understand and document business rules in plain language.
• Work with Business SME’s and IT staff to identify and translate business rules into system requirements.
• Applied Agile SCRUM and conducted, stand up meetings, Sprint Planning meeting retrospect meeting and created sprint backlog.
• Develop requirements traceability matrix to be used in software development and QA testing.
• Coordinate and assist the programmers and developers through designing, coding, testing, deploying, maintaining, and supporting client initiatives, by running sprint cycles.
• Articulate and present business analysis results clearly and concisely to IT staff.
• Participates in testing, acceptance testing and implementation of information systems, modules and subsystems.
• Developed, defined and implemented customer experience roadmap and inline applications
• Assist development and reporting groups in optimizing SQL statements in applications, batch jobs, and reports and in designing and using databases and database applications and processes for maximum performance, security, reliability, and availability.
• Infrastructure development that will enhance the scalability of the organization, allowing the proper systems and processes to be integrated with the business’ best practices ensuring consistency and stability.

Environment:, Agile, SDLC, MS Visio, HP QC, Oracle, SQL Server, XML, HTML, SQL, Windows, CRM, Middleware, Order management, Product catalog, POS, Retail, Mobile Financial, MS Project, MS Office, Ecommerce, Rational Rose, Rational requisite Pro, Clear Case, UML, Rational Suite, MS Visio, MS SharePoint.

Confidential

Sr. Systems Specialist - Business Support Systems

Responsibilities:

• Coordinated with the PM for project planning using MS-Project and to discuss project technologies and methodologies, Cost-benefit analysis, SWOT analysis, WBS and project milestones, estimated budget allocations, scheduling and risk analysis & mitigation.
• Applied Agile SCRUM and conducted Sprint meeting,, retrospect meeting and created sprint backlog.
• Conducted JAD sessions with the project stakeholders including tech leads of the project development and testing teams to come up with the idea and feasibility analysis of implementing the application using service oriented architecture.
• Conducted GAP analysis to understand functional and technical dependencies, Decision Point Analysis, Communication Analysis, Business Rules Analysis, Document Analysis and other related analysis such as Scope creep assessments and Goal Orientation Assessments.
• Gathered analyzed, documented HLD and LLD along with alternative and exception flows and produced corresponding technical requirement artifacts such as Business Requirement Documents (BRD) and System Requirement Documents (SRD).
• Created affiliate artifacts like UML diagrams (Use Case, Activity, and Sequence Diagrams).
• Extensively involved in Data Governance process. Assisted in data grouping and defined relationship among the different tables. Assisted design and validation processes by performing explanatory Data Mapping, ETL transactions and supervised Data Migration protocols.
• Worked closely with the system architect to facilitate the design and development of Business Rule Engines to support SOA architecture and defining web services, web methods and orchestrations.
• Used validation tools for client side validation and server side validations.
• Assisted UI/UX team in translating client graphical requirements to reality by creating static prototypes such as Mockup Screens and wireframes, as well as dynamic prototypes using HTML and CSS.
• Conducted detailed Process Analysis and Decision Tree Analysis and assisted in Business Process Re-engineering procedures including identifying bottle necks and failure points, and developing alternative paths for process flow.
• Effectively managed change by deploying change management techniques such as Change Assessment and Impact Analysis.
• Coordinated the testing efforts during phases by reviewing, creating and executing test plans, test cases and test scripts and also reviewing test performance results.
• Created Requirement Traceability Matrix to trace the requirements and use cases to the test cases and coding parts (as applicable).
• Identified and documented Business Rules, created detailed Use Cases, and conducted User Acceptance Testing.

Environment: Waterfall, AGILE SCRUM Methodology, ASP.net, C#, JAVA, JavaScript, HTML, SOAP, WSDL, XML, RUP Tools (Requisite Pro, Rational Rose), Load Runner, Geneva/IRB, Fundamo, Oracle, SQL Server, MS Word, MS Access, MS Excel and MS Project, HP Quality Centre, BSS / OSS Systems.